My experience at this nail shop has left me so upset I'm still sitting here trying to shake it off. This past Saturday I got a fill, and 3 days later, one of my nails broke. I contacted the owner, Long, via Instagram and told him about my nail, in addition to multiple rhinestones falling off. He agreed to fix it, so I thanked him and arranged to come in Friday (today). I arrived at 230pm and the shop wasn't busy, except for Long, he was just starting a full set on someone else. They had me wait 15 mins, when another lady sat me down to remove the broken acrylic and add a new nail. I then sat and waited for Long for about 40 more mins as he completed the full set on the other customer. Once done, he rushed over to my table. I looked up at him, attempting to greet him, but he didn't even look up or acknowledge me. He just grabbed my hand and began working on my nails. The shop at this point is extremely busy, and they are having to turn customers away. You could see him becoming more anxious and rushy every time someone came in. He fixed my nail, added 1 rhinestone, and then started to clean up. I point out multiple other stones that fell out (about 6). He smacked his lips, says something under his breath, and added 2 out of the 6. He began cleaning up again. I look, confused, and asked if he had missed the other 4, there were still huge spaces where stones used to be. Out of nowhere he grunts loudly "ugggghh, oh my god!" And smacks his lips again. I now realize he was annoyed with me and having to glue additional rhinestones??? I asked him was I inconveniencing him, Or did he just miss the open spaces? I was so confused at all of the attitude I was getting. More annoyed, he starts pointing at other customers waiting in the shop (who came after me and/or were walk ins) and loudly yells out "SHES WAITING, AND SHES WAITING, AND SHE IS WAITING! I'M ONLY SUPPOSED TO FIX 1 NAIL, NOT MULTIPLE!!" Embarrassing the sh** out of me in front of the entire shop. I reminded him that when I reached out to him, I told him multiple stones had fallen out, and it wasn't my fault that they were fell out after 3 days. I wasn't rough on my nails or doing anything that should have resulted in this. He is at this point ignoring me, and doesn't respond. Surprised, I told him that I had been sitting for a little over an hour, quietly to get this fixed, and that this was so unprofessional to treat me in such a way! Clearly not giving a damn, he repeats that I asked for too much. I told him fine, I will not be coming back ever again. He still doesn't care. I asked him how much I owed him, since this was clearly about money, he blurts out "nothing, free!" And leaves to start another customer. He tells the lady next to me, "thank you so much for waiting," a courtesy he NEVER extended to me. I've never been so humiliated. The owner is rude as hell, and money thirsty. BEWARE. My first visit, I asked to pay with Apple Pay, something he advertises as an acceptable form of payment. He tells me he doesn't accept it. I asked did he accept any cashless form of payment (Zelle, CashApp). He says no, even though I saw other customers paying with Zelle. I then opted to use my Visa card. As I'm paying, he looks into my wallet, see's cash, and stuck his finger damn near in my wallet and says "YOU HAVE CASH RIGHT THERE! CAN YOU USE THAT CASH?" I told him no I'll use my card. Not stopping, he gets loud and says "CASH IS BETTER!" Still looking in my wallet. I told him that the cash was intended for something else, not my nails. He had an attitude about that, ran my card, and didn't say thank you when I tipped. The pedicures here are mediocre, and the eye brow wax I got was a disaster. She rewaxed one of my eyebrows 4 times in a row, resulting in a sore/burn mark under my brow line for over a week. Will never ever return. Ever. Ever. read more

long nails are monry hungry price gouchers! how do you charge that much for your services? a pedi is $35 plus $15 for gel? everywhere else a pedi is $35 with the gel polish! your price list says something different than what my receipt says! the manager is rude and controlling over the staff and wants to throw in all these hidden fees! michelle nails on harder charges $35 for a pedi with gel and does a excellent job and this place charges $50 with gel! gthoh! im not paying for your leasing and your mercedes plus your new to our community! i will never come here again and im reporting you to the bbb for price gouching your customers! shame on you long nails!!!! demand a receipt for services because there are hidden fees! read more

Vicky is my go to!! Always great convo and she knows what to do!! I like short and natural nails and she's always willing to fit me in, I'm terrible at making an appointment! Thanks ladies for always recommending ways to make my nails last long, never breaking! read more

This place is very professional they are quick and they do a great job every time. Long snails are great for design and perfect shape.

If you're Black don't go here take your money somewhere else. Racist. One of the staff made MONKEY NOISES at me no joke. They sat me in the back closest to the camera. The older lady who did my feet was rude, she kept tapping my feet like I was a bad kid to reposition them for no reason at all. They spoke about me in their language the entire time I was there and the two ppl doing my feet and nails (same time) were very loud on purpose when I had to take a quick work call. They also act like they can't understand you when they absolutely can. I've gotten my nails ad toes done many times to know what is not normal. We have to stop spending our money where we are not respected and appreciated. They have no shame. If I could give zero stars I would. read more

First time here, had expected that this will be my go-to place but I was disappointed. They don't honor your appointment time, i needed a pedi and acrylics for my daughter, they worked on my pedi after a few minutes of waiting but my daughter waited about 40 mins before they started working on her nails. In fact, other customers who came in after us who have appointments like us waited long too or were told to come back later. So, why bother making an appointment, they don't even apologize for the inconvenience or set expectations with you, they just make you wait. Another big turn off is, one lady there was rude, and impatient with my daughter. It's not a good experience. They were talking in their native language the whole time, I wouldn't have mind it if only they were professional and have good customer service. I'm not coming back! read more

First time here and I had a great experience. The salon is very well taken care off and very modern & organized. Amy did my pedicure and I was extremely satisfied. She got rid of both my ingrown nails and gave me one of the bests services, highly recommend! read more

They charge extra $15 for gel polish on top of the pedicure and don't bother to tell customers and the whole place smells like nail polish excessively won't be back . read more

Rushed my pedicure then got mad because I asked can she do this can she do that all the steps of a deluxe #2 pedicure got to my "10min" massage asked after her fake massaging for 2mins since you rushed my pedicure can I at least get my full massage huffed and puffed and said uh or omg I can't remember I was so mad and couldn't believe the service I was getting but they in there catering to other ladies that I'm sure are regulars just by how they are servicing them vs us I'm pissed off this is not worth 45$ I could have done what she did myself my toes still had guck underneath the nail my feet looks as if I still need a pedicure all she basically did was wet my feet filed my big toe which I didn't want cut or to be shorter and what did she do mess that up too acted as if she was scrubbing my feet all of 60secs if that for both whole time I'm telling her quit rushing my service I was in and out that chair in less than 20mins mind you my massage was supposed to be 10mins long the whole service was about 10 mins then on top of all that my card was over charged so once I left that pissed me off even more and I'm glad I got my receipt my suggestion is if y'all too busy or about to close quit accepting ppl and just say schedule or come back tomorrow they don't take money off and want you to pay full price plus some so why should I be okay with paying for a service I didn't even get ( had an appointment when we got there it was a shop full of ppl waited 30mins or more until we even received the shitty service) (edit: the lady in the front to the right next to long didn't know it was her husband and long was the owner my mom asked who is the manager she said no manager not in today ( my mom ) said well when they coming in then the man long took over the conversation and fake handled the situation idk why his wife lie like that cos we heard a customer say pay your wife) my charges on my card never got fixed so they gave me shitty service and over charged me oh yea reading other reviews which I should have done instead making quick decision seem like when you not getting gel they don't even give you the service you paying for which I felt that they expect you to get gel extra 15$ they don't even have a place to dry if you do get regular polish which they shouldn't even offer they should just be gel polish service only read more

Long Nails & Spa - Rude - Nail Salons Near Me - Hayward, California

Oh man. Quick mani and pedi and it's perfect. They get busy so make an appt. you won't be disappointed. FOUND MY NEW SPOT

Pedicurist cut me while trimming my cuticle. Very deep. Proceeds to clean it up with DIRTY towel that was sitting under my feet, I was shocked. Told her to please address the wound properly with alcohol and skin protectant before we continue with the pedicure. She did as I requested. Proceeds to cut me AGAIN. At this point, I inform her I'm no longer interested in the service. She says I don't have to pay. I ask to see Lee's manicurist certificate. She refuses( likely because she is not certified!!). I ask Nina to see their board license as it is required to be posted in public view. She refuses and tells me to leave. As I'm leaving, I find the certificate hidden behind a desk. I snap a photo of it. They immediately lock me in their establishment and told me I was not leaving with the photo. I'm absolutely terrified. They call Long (the owner). He arrives and still does not let me leave! Calls me a liar even though he sees the Bandaids on my toes, which his staff provided to me after cutting me. They eventually let me out after much time has passed. They called the police on me. For what? The police informed them they cannot falsely imprison anyone in their establishment, they claim they did not know this. Ridiculous. Ignorance is not a legal defense. Anyways DO NOT COME HERE. All of this was because they thought they could get away with disrespecting me because I am black. Save yourself the trouble of being humiliated by racist staff. read more

Finally, a salon that knew exactly what I needed. Thank you for the warm welcome, professionalism and for the great work you did on my nails. read more

i do NOT recommend this place , made an appointment and still had to wait 30 minutes. They finally helped me and were rushing to do the nails . They were making me feel very uncomfortable. They tried charging me $110 for some nails , which wasn't even reasonable . I decided to get some short nails , 1 color and they still had the nerve to charge me $60 . The nails were so ugly , they ended up coming off after 2 days . read more

Got my nails done by Long for the first time & I was really impressed with how long they have lasted me. I like that he didn't make the really thick, he's super fast & shaping on point. read more

Horrible I got a pedicure last week and have an infection now! Do not go I will see seeking a lawyer this is ridiculous they are so busy they don't have time to disinfect there tools properly . DO NOT GO read more

Very satisfied! I think I found my new techs. Walked in for a pedicure and full set, everyone was very nice and accommodating. Took their time, gave me all the pricing upfront. Really clean and sanitized. read more

I went in today to get my previous nails fixed that I got somewhere else I had a color French tip and the nails were dipped powder. All I wanted was the lady to fix them she redid the nails and didn't listen to what I wanted she looked mad and rushed the whole time she didn't check her work and when I would tell her that something was wrong she would get frustrated the thing that I really disliked is that she told me to hurry up and stop looking at my nails because she had other customers when I am also a customer I was really upset I still paid her and just left I will never be going back here again read more

We called earlier that day for an appointment for 4:30. We love our nails and customer service. They also gave us each a tiny water bottle. Unlike a lot of nail salons I've been to that rush, they take their time to have your nails looking good. Will definitely be coming back! read more

Terrible service. They rushed through my pedi & Mani. Ladies we know we go to relax & get a lil pampering. They didn't us salt baths or sugar scrub. Luke warm water all I got. They didn't massage my hands. For $80 I expected more then what they provided. I will never go back!! read more