I love Longhorn as a franchise and the food was great. In their defense, we showed up at 9:30 for a store that closed at 11 pm. That required us to sit at the bar because tables were not open. Our server did a great job managing all the parties at the bar and took great care of us. We have enjoyed many Longhorn locations and this one did a good job. The salads were fresh. The sides were tasty. The staff and customers were friendly and everything else fell into place for a fun environment. read more

We got there before the rush with a large group and took our time to enjoy our celebrations, drinks, then ordered and only half our our food came out and we had to wait 20 more minutes for the rest of the food to come out. The tea was over sweet, the asparagus over cooked. The steaks were good and the waitress did her best given the circumstances. We came to celebrate together but ended up eating separately, therefore we are not returning. read more

If I could give them a 0 I would. My time at Longhorn was incredibly disappointing and unfortunate. I did not receive any fair customer service, which was disheartening. Despite being with a very large party, I expected to be acknowledged and served, but that was not the case. It seemed the company was short-staffed that night, and it would have been considerate if they had informed us, so we would have known to expect a longer wait time while sitting at the table. We waited for over 30 minutes without any acknowledgment or update from the server. We tried to get the attention of the server serving our large party and informed her we were part of it, but we had to sit at a booth because management only allowed a party of 12 or 14 at the tables. My mother, niece, daughter, sister, and I stayed at a booth. We asked for water, and she said okay, but as time went on, we never received it. She never returned to apologize or inform us she was busy and unable to get water. She promised to get our server, but the server never showed up. We waited endlessly, and no one ever came back. We saw people who looked like servers walk past our table, but no one acknowledged us or mentioned they were short-staffed or would help us soon. We ended up leaving without receiving anything, simply giving our birthday person her gifts and departing. It was so disappointing not to be acknowledged or served, especially since the large party had three available chairs. I figured that we could still be served while sitting at the booth right next to our large party. It was very disheartening to experience this. I also didn't have a chance to redeem my birthday dessert for my own mini celebration, which added to the letdown. I was really looking forward to enjoying a meal with family and friends, but unfortunately, that night did not happen. -Disappointed Potential Customer read more

I went to this business today because I wanted some baby back ribs with a baked potato fully loaded. When I placed my order she stated they are out of baby back ribs . I settled for baked salmon and broccoli ( what a big difference ). The service was great from the time I stepped through the door and requested to do takeout. I went around lunchtime and Longhorn was extremely busy; however the atmosphere was nice with extremely friendly staff. My primary complaint or concern is how is a place known for its excellent ribs out of ribs ‍... I asked what is the reason you're out of ribs and the order taker stated' she has no idea'. Oh well maybe next time . I am rating a 3 because you must be prepared for what a customer want to order or at least provide an explanation.. read more

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If you like clean environment bathrooms floors forget Bartlett location. Last I ate here I had to ask for clean utensils. I hate to think what the kitchen looks like. We won't return it's getting worse each time I return. read more

There are numerous issues and asked more than once to speak to the manager because I do not like to blast a restaurant without giving them a chance to correct issues but manager never came out to my table although I did see him at numerous other tables. Asked for silverware twice and both times I was told " She's gonna bring it". Waited an hour for food that was cold . I'm sure they nuked it in kitchen because the ribs and burger came back quickly but had to wait for baked potato . I finally asked to just have potato removed but was told it comes with the meal . Unfortunately - it did NOT come with the meal . On the way out there were 2 patrons in waiting area who stated they had been sitting there 20 minutes and 2 employees walked by but never offered to seat them . They ask how it was and I was honest and they left . read more

One of my favorite places to eat. The food is always good. Only once did they get our steak orders incorrect. After being sent back twice they charged us for nothing but drinks and we left. But it's usually a good experience. read more

The staff could had been better. The host in front claimed it was 45 minute wait, but didn't even think about the bar being open especially for one person. One waitress touched me to feel on my jacket instead of just saying excuse me I like your jacket. I would look wrong for going off on her for violating my personal space. I shouldn't have to explain to a worker there to keep their hands to themselves. The bartender took a bit of time to serve me. The food was good except the steak should had been medium instead of medium rare. (I asked for medium) I wouldn't come back just for the service. read more

LongHorn Steakhouse - Steak Renegade Sirloin Fresh Steamed Broccoli Mashed Potatoes - Steakhouses Near Me - Bartlett, Tennessee

We was here for a party and never got served kiddo never got crayons to color if we have to beg for bread and water and we kept asking a waiter for water were with the party yes ma'am but never came with nothing so we left that was the most ghetto thing ever seen plus everybody else was eating with appetizers and we just looking at them bad service please train your waiters better read more

I love Longhorn Steakhouse but this one is nothing like the ones in Texas! I ordered filet med well baked potatoe and salad. Very simple and easy you would think? Ate my salad and bread and then waited 30 mins for my steak and potatoe. People that got here after me were already eating before I even got mine. Then of course it was half raw not med well. At this point I don't even want it anymore. But I sent it back to be cooked longer. For the price this is ridiculous. And of course not it's well done! I give up! read more

LongHorn Steakhouse - Steakhouses Near Me - Bartlett, Tennessee

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Went there for dinner on 16 April. Atmosphere is typical Longhorn Steakhouse. Seated quickly and greeted by server quickly. Received drinks and bread in a reasonable amount of time. I ordered the Flo's filet, medium. Wife ordered the filet, medium well. Salads came quickly. Mine had ice chips in it. The entrees took about a half hour to show up. When they did they were both cooked rare, red center, "blood" on the plate. After the long wait, we decided not to send it back. An adjacent table had the same issue and sent his back. The wife and I did no finish. All-in-all very disappointing. Will be avoiding this location going forward. read more

Family came in last night for my birthday dinner. Establishment was not busy by any means and the host was extremely rude. I came in polite and asked for a party of 7 to be seated and she proceeded to walk away and come back 5 mins later and state the entire party needed to be present in order to be seated. Her attitude was horrible and it was going to be my family's first time there but we are very disappointed. read more

I visited this location twice this year, so I wanted to give an update on my experience. I must say, our service was great. The waitress was very attentive and would check on us often to make sure we were satisfied and had everything we needed. I had my usual on this visit...the parmesan crusted chicken, loaded baked potato, firecracker wraps and potato soup ( for the appetizer). I believe this was my first time having the soup and it was delicious. I also want to add that on the visit previous to this one I had their seasonal lamb chops. They also had the parmesan crusted topping that I enjoyed. I'm glad that they are keeping up their traditional atmosphere and food quality. Love it! read more

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The food was ok, needed seasoning on burger. The service was good and the ambiance is always great at Longhorn. Only 20 people in here, men's room was filthy, hasn't been scrubbed in the urinals in awhile. Toilet wasn't useable blocked off with a broken down cone. read more

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My order was set to be ready at 7:45pm. It is currently 8:18pm and I am standing in a long line INSIDE of the restaurant with about 7 other people waiting on our to go orders. This is not the first time this has happened, but being that it is the weekend, why not be better prepared and better staffed instead of being ill staffed with unfriendly servers and their stank attitudes. Oh while typing this someone has walked in with something wrong with their to go order. This is pretty ridiculous. I did NOT plan on coming inside of this establishment yet HERE WE ARE. read more

Unsatisfied Customer! I purchased via curbside at Longhorn, Houston Levee, Collierville location the ribs and Parmesan chicken meal with salad and baked potato. The ribs were burnt and tasted like they had lighter fluid on them with a gross taste. The chicken breast did not taste like a chicken breast but more like some type of processed meat. The salad was about the best thing. It's been 1.5-2.0 years since I visited any Longhorn location and now I know why. I wish I had got some food from McDonalds on the same lot that would have been better than the food Longhorn employees threw up!! The food was absolutely NASTY! I do not recommend Longhorn! read more

We waited TWO HOURS for a table it was only 7 of us and it was a really JIANT table available for us to sit at but the staff are lazy read more

LongHorn Steakhouse - ALL EMPTY TABLES - Steakhouses Near Me - Bartlett, Tennessee

Waitress was nice, but once we got the food she took a long time to come back by, even though she was in the dining room several times. Had she paid attention, she would have seen the rejected, overcooked steak sitting at the edge of the table. Two steaks were ordered and both were way overcooked. Medium rare does not mean barely pink and dry looking in the center. This was our first time and it was a huge disappointment. read more

I called to be placed on the waitlist for a party of 8 and was told we would have to come into the restaurant to speak to a manager. We arrived at 7:20 on Monday and was told the wait would be 1 hr. 1 hr and 15 mins later we asked how much longer it might be. They said, " I don't know, maybe 15-20 mins. My manager didn't tell me where you're going." A large table of about 10 had left 30 mins ago and the table stayed dirty. There were open tables everywhere. Parties of 4-5 were sat over and over again. We waited. At 9pm we received a text saying we were removed from the wait list. I asked why and they said they were running out of various menu items and could no longer seat us. It was my daughter's birthday party. We were all hungry and tired and no other restaurant in the area could take us that late. I wish I took a picture of the rest room. Toilet paper everywhere, clogged toilets, foul smelling, and dirty. read more

LongHorn Steakhouse - Steakhouses Near Me - Bartlett, Tennessee

My wife & I ate there yesterday. Yes, I know it was Valentines Day. Arrived @ 3:30, was told an hour wait, seat d pretty close to that time. 15+ minutes before even greeted by waitress. Didn't get our drinks (water) for another 10 minutes. Ordered appetizer along with our steaks. Next thing we know, salads show up. While eating salads, it dawned on me that waitress hadn't asked for how we wanted steaks cooked, Flagged her down, advised of how we wanted steaks cooked, she said "no problem, can still get that handled as we were way down the prep order in kitchen". Literally 3-4 minutes later here come our steaks. I explained to waiter that brought them that we haven't even gotten our appetizer yet & sent the steaks back. Approx 10 minutes, appetizer showed up. We were only a couple bites into appetizer when steaks showed up again. Mine was overcooked, wife's was undercooked. We both ate very little of our steaks, but did take them home with us, probably will make BBQ sandwiches with them... This is not the first time this restaurant has botched our service sequence & requested meat prep. I don't know if it's management indifference to proper meal sequences or just overall lack of training of service & cook staffs. I've had better service & food prep @ a McDonalds or Wendys. Be prepared for poor service & average food at best. read more

LongHorn's new 7 oz. LongHorn Salmon with 8 ct. Redrock Grilled Shrimp is absolutely worth it. This new menu item was satisfying, and I didn't leave a single crumb. The wait for seating was short, at less than 5 minutes. The salmon was cooked and seasoned to perfection; you could tell it was fresh too. The grilled shrimp dipped in butter added an extra layer of flavor that it needed. For my side, I had the cheesy mac and house salad, which made everything come together perfectly. The service was great, with the waitress continually bringing out fresh bread and refills. read more

LongHorn Steakhouse - 7oz. LongHorn Salmon with 8ct. Redrock Grilled Shrimp - Steakhouses Near Me - Bartlett, Tennessee

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Arrived at 8:45 for dinner for a party of 4. Ordered my usual appetizer Wild West shrimp. After taking almost 40 minutes to come out it was bland, not well battered and overall disappointing. Our table ordered over $200 of food and each of our dishes were either burnt, salty or cold. read more

Very bad service and a loonnnng wait..I arrived at 04:30pm, got seated at 05:15, didn't get my drink until 06:00, and food at 06:35. The food wasn't worth the wait nor the money. Will not be returning read more

Despite being short-staffed, the service was good and the food came out hot. We came for dinner on a Sunday and had about a 30 minute wait. The salmon nor the chicken were dry. I don't think I'd order the Parmesan crusted chicken again due to the saltiness. But the Spicy Chicken Bites and brussel sprouts were delicious. I could've ordered those two things and been happy and full. The complimentary bread came out fresh and hot. The interior and bathrooms were clean too. read more

LongHorn Steakhouse - Spicy Chicken Bites - get them! - Steakhouses Near Me - Bartlett, Tennessee

Mother's Day weekend outing after leaving the theater. Service was a little slow but to be expected. The wait-list moved a little quickly. Despite several staff, it took a minute for someone to visit our table for drink orders. There are few items on drink special that are heavily discounted. I really liked the wild West shrimp. A much larger portion than expected. The fire grilled corn was okay. The salmon was absolutely delicious paired with the Brussels sprouts. I highly recommend topping both with the garlic butter. read more

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They served me cold raw food... The wait ... that's another story and the service .... the staff members I came in contact with which were only 3 people were very nice. the manager after asking for her she rather laugh and chat with people she was no help. this location overall sucks read more

LongHorn Steakhouse - Steakhouses Near Me - Bartlett, Tennessee

We waited nearly an hour to be seated. We noticed several empty and available tables. Apparently there was not enough staff. After being seated, we waited another 10 minutes for a server. The server was not-at-all friendly. The few words she spoke were difficult to understand. She was slow in delivering our order, and even got part of the order wrong. She did not show up at our table again until she brought the check, which she tried to drop on the table and then leave before we could interact with her. That being said, the food was, as usual, excellent. This was a busy Sunday early afternoon time period. We will try to avoid this restaurant at these times. read more

OMG their food was EXCELLENT!! We were very impressed in a good way. The food was cooked at perfection. The service was great, we got Shaunda M. Very friendly and cordial and made us feel very comfortable. My first time going to this place. 100% recommended. Ambiance was very nice as well. read more

We have a group that eats out every Sunday night around 5:00pm. We have been told many times it will be one to one & a half hours, even if we split up into two tables of 7 & 7, just like tonight 7/6/25. This is at the Bartlett, Tn location. Sad that we cannot count on this location. We were able to go right down the street to Firebirds & get right in, no problems, great service. read more

this longhorn sucks ASSSSS! i will never be coming back... i did a pickup order an hour ago and finally decided to walk in, nobody was in the front working and they had a line waiting to be seated. mind you nobody in this mf. it's only people at the bar and when someone FINALLY came to see what the problem was i told them i ordered my food an hour ago and been waiting and this mf response was "oh shit" like ?? that dude with the short haircut definitely need to find a job somewhere else . all them mfs really . read more

I had a terrible experience with my online order on Oct 19th. I placed an order online through the Longhorn app and paid for the order. I waited an extra long time at the outside takeout area, but no service. After speaking to manager; I was told that my order online did not register. I provided proof of the order with a screenshot on my phone showing payment and an order for the food. Finally, I had to reorder and waited another lengthy time again. Poor communication for customers is my opinion. This whole process lasted approximately two hours. read more

no wait, immediately seated. drinks and apps came out pretty quickly as well.. hubz is enjoying his 3dons marg while watching football. Dinner was delicious..stuck with our regular favorite meals sorry, forgot 2 take pics of meals.. but I had a coupon for a free app. The firecracker was yummy.. read more

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30 minutes until our drinks arrived, only 4 of us.... The place was not full and when my rum and coke came it was half empty

The wait time is ridiculous!!! You shouldn't have to wait in your car for an online order for 30 minutes!!! When you get here your food NEVER comes out on time!!! read more

ZERO STARS!! Went to the Bartlett location last night around 6:00 with a party of 7. At first, the service was good, drinks came out right away, app orders were taken.. and then it fell apart. The appetizers (2) came out 15 minutes later, with 10 minutes between each appetizer, not a huge deal. While getting drink refills, the server took 2 of the parties water glasses to refill them and never brought them back. It is now past 7:00, and food has arrived...not ONE of the steaks were cooked properly, 5 total that were all so overcooked they were like shoe leather, and they were ice cold. The Parmesan chicken was so undercooked it looked like raw breading on the chicken. Still no drinks for the ones she took away from the table. The broccoli and asparagus was covered with salt, so much you could see it on the vegetables, like they dumped a whole shaker in it, the entire dish was swimming in salt. When asked for the waters she took, she placed a silver water pitcher on the table and walked away.. no glasses to put it in. The server finally came back, not to check on us and the food, but to give us the check. Never once asked how the food was. I asked her to give us separate checks which she replied "you could have told me that before" It was 2 checks for 7 of us, and we were sitting in order, it wasn't that difficult. Finally she asked if we needed Togo boxes, because we obviously had food left over, I said something about the asparagus/broccoli that was way over salted, he response was " I'm not dealing with this, I'll get a manager" 15 more minutes go by and up walks a manager with just as big attitude as the server, no pleasantries, no how can I help you. She walked up and said "what's the problem" we tried to explain about the over seasoning which she proceeded to argue that it wasn't salt etc etc. it was the lemon sauce.. you could clearly see the salt crystals on said veggies. The next thing the manager said was "what do you want me to do about it?" ????????? Take it off the bill maybe??? Another 15 minutes goes by, finally get the adjusted check, as we're trying to pay online, server is hovering around, the most I saw her all night! There was a table next to us, that was also having issues. I overheard the man say to his companion I would have tipped her had she not given such an attitude. We were celebrating 2 birthdays, We spent over 200$ on food we could barely eat, and with attitudes from both the server and the manager on duty. Totally unacceptable! read more

Last night we went to this location. The only bright spot was the waitress. She took care of us. Our steaks had to be sent back twice, they were not hot. My youngest ordered a hamburger first time it had to be sent because it was burned. The next two times it was brought back red and the last time it was mooing on the plate. The assistant manager and the manager came to our table to try to help and could not make it right. We will not be back. read more

absolutely terrible experience sat there for over two hours to get our food and it wasn't even prepared how we asked for. sides were left off then when food was sent back waited another 40 minutes for it to return in the same state 2nd time back and was not any of an improvement do not recommend to anyone read more

1.5 hrs for a burger and fries! Staff is definitely not friendly or happy. Sloooooow.

Do not go to this restaurant. I was served nearly raw Lamb Chops. Worst restaurant ever. All of the cooks are trash.... Gave my food to my dogs when I got home.... I wasn't the only one that night... read more

LongHorn Steakhouse - Disgusting... - Steakhouses Near Me - Bartlett, Tennessee

I was told an hour wait time for 2 people. Okay no biggie, however at 45 minutes I asked again to make sure we were still on track. They told me 45 minutes at least! I wasted 45 minutes to be told it would be another 45... couldn't sit at the bar because they take forever to clean it... If you don't mind waiting, and waiting longer than your wait time told, this is the place for you! They also seem incredibly under staffed due to the fact half the restaurant was empty and still couldn't seat us. read more