Tried to eat here at 5:30 on a Wednesday evening. We were told there would be a no more than 15 minute wait even though there were a minimum half dozen empty tables seen from the front entry. 20 minutes later we left after no one being seated. We had heard the hostess telling others that they were transitioning from lunch....I guess the other 6 people who were waiting are still waiting! read more

We were blown away by the phenomenal combination of superior customer service and and delightfully flavorful food! This is NOT your typical chain restaurant! The black and blue margarita was a uniquely delicious drink, and the Managing Partner (Chris Gaines) went above and beyond by personally making us their incredible fire-grilled corn on the cob even after it was off the menu for the evening. And the personal customer service from bartender Samantha was second to none. Not to mention that the steaks melted in your mouth and were carefully cooked to perfection! We were not expecting to discover this gem on our road-trip stop in Waterloo. Do not miss it! read more

We go there quite often, but tonight was just a disaster. My steak was overlooked instead of medium, didn't seem fresh. The mashed potatoes were not in a separate container, as they usually are; the salad came with no sauce salad; the mushrooms were not even cooked. The whole meal was cold. Perhaps the waitress should have paid more attention when placing the order. Very disappointing for how expensive this is. read more

It's that time again where the bff and I get away from kids and spend money on amazing food. This time we ordered two appetizers, 3 alcoholic drinks, 3 entrees (1 to take home to the hubby who is a good sport) and a desert. Ok the appetizers stuffed mushrooms and firecracker chicken was really really good. and a perfect amount to split between two people. Drinks The black and blue margarita is AMAZING and they left the cocktail shaker on the table so my bff ended up getting about 4 drinks for the price of one. I had the firefly vodka blackberry ice tea (2 of them) Dangerous good no alcohol taste at all but oh it is there with all the affects. Didn't like :No ice water, we asked the waitress 3 times for ice water to start pacing ourselves on the alcohol and none to be had, finally we got a manager and got ice water. Entrees: They brought out half of my hubby's to go order to the table, and cooked my steak rare when I asked for medium. A manager resolved the mix up. Desert: Carmel Apple Amazingness! And it lives up to the name that all their deserts should be shared! TIPS AND COMPLAINTS: 1) SERVE ICE WATER! We were tipsy we needed water, our only beverage was the alcohol we ordered which isn't good when you are driving home after, we shouldn't EVER have to ask 3 times for ice water. 2) We weren't so tipsy that charging us more expensive food than we ordered and adding on food that we didn't order Didn't Pass Our Observation. We ordered from the cheaper lighter menu and were charged full price from the regular menu! 3) As I explained to the waitress and also the manager : IF THIS IS THE NORM FOR WHAT THEY DO TO PATRONS WHO ORDER ALCOHOL TRY TO CHARGE THEM MORE AND FOR FOOD THEY DIDN'T ORDER NOT A GOOD SIGN FOR THE BUSINESS...MAJORLY UNETHICAL! We paid for our full priced food because after all we ate it but we didn't advise the manager that this is unacceptable. We will be back because the food is very very good, but we'll be watching our bill closely and just ordering ice water from the start. read more

The service was horribly slow. So slow that we almost left before the food arrived. The food was ok, but for the prices they charged you could get a steak twice as big somewhere else. read more

Been here twice and both times service was horrible. That is if you expect drinks to come right away and want your food within an hour. Food is good but pricey, but that doesn't make up for service read more

Very large table set up at the entrance to the bar, difficult to navigate around. The salad and the entrée arrived almost simultaneously, a huge no no for me especially when I asked to have my salad first. read more

I was in Longhorn on this past week with my family of 7, while in there our server was one of the best I have had in a really long time. Let me start by telling you my wife had just lost her brother and was having a really bad day. The server came over and right off the bat I could tell that he noticed that our day was not the Best, Not only did he make sure that everything was okay, he made sure that not one but two mangers came by to check on us just to make sure we where happy. Thanks Nate, and kandy for coming over and talking with us. THIS GUY NEEDS TO BE PUT ON A LEADERSHIP TEAM, if there is such a thing there. My wife called into the head office and talked with a Lady about his service he provided for us. I must tell you if you go into the longhorn in Waterloo, ask to have Johnny Serve you.. Way to go longhorn. read more

I have never had a bad experience at this restaurant. The food is delicious! They are family friendly, breastfeeding friendly (I actually had numerous members of their staff thank me for nursing in public on different occasions), AND there is a changing table in the men's restroom. I recommend this restaurant to anyone, especially young families. read more

Walked in tonight, Saturday, fully expecting it to be busy. The Hostess is horrible, no hello, nothing except, "it will be a 30-45 minute wait. Okay, not a problem, put our name down. She just stared like that was dumb to wait but didnt offer much else...we waited. She didn't tell us to grab a drink or thanks and we will call your name soon....nothing. i see the ratings are falling so one would think your face at the front door would be more receptive. Sad to see such a new place going downhill. Saving grace was Jasmine, our waitress, who provided excellent service. read more

Ok longhorn has 5 star delicious food but that gets knocked 2 stars I feel mostly because the service is terribly slow we didn't get our bread till half way through my visit here and when my food got here I was full of breadthanks longhorn your lucky your food is good or you wouldn't be able to run this business everyone would get up and leave read more

Best steak served in Waterloo area. Always cooked to perfection and served by the friendliest wait staff you will find anywhere. Reasonably priced and has a much quieter, relaxed atmosphere than the other chain restaurants in area. read more

This is a very great resteraunt constantly asking if you need anything and hows the food and what could we do for you. Servers usually not hard on the eyes if you know what i mean. read more

Went to Longhorn with my family to celebrate with an anniversary, and it did not disappoint. It was a 30 minute wait to get in, but the servers claimed that it was their first busy night in quite a while. The service was great, and our waitress was really nice and social. The youngest one in our family couldn't decide between fries or fruit for a side, so our waitress brought us both at no charge. They did happen to mess up my side by giving me a baked potato instead of fries, but they made up for it by bringing two extra sides of fries. The meals may be a little pricey ($15-25 for a steak), but it is well worth the money. It was a great overall experience and we will definitely return! read more

This restaurant was amazing, I had a great time! The food here is so amazing and our waitress Kelly is the best, ask for her! The service is great and the employees are very friendly! I recommend this place greatly! read more

They were short of help here, so it was a little longer wait than expected. I did have a nice Rib-eye, but I think a boneless is better. For some reason, the rib-eye had a lot of gristle. Not used to this, especially in Iowa. read more

Food was great! Bartender/waitress was lacking. I gave them one star because the manager who placed this young lady, who is very inexperienced behind the bar, needs to find a more suitable position for her. So I come in and sit at the bar. No one is there. I wait... 5 minutes go by. I have a bartender. I order a beer and ask for a menu. She disappears. Granted, I know she has other duties, but at what expense of a customer who is throwing down a big fat filet, toppings, sides and several beers? I'm a $50 solo dinner person while stretching my legs and on the road for work. I get my food. Excellent! I get half way through my meal and need a beer refill... Where's my bartender? She's talking way too much with a table behind me - and, yes, that's inexperience by thinking the more you talk/the higher the tip based on false perception of relationship building. Then she starts with her broom. All along I'm holding my empty 20 ounce in the air. Does she notice? No. Why? She's got her head down and not peering up to check on her patrons. When I finally put my empty glass in front of her broom focused face, she poured me a refill. Then she came to talk with me. Short winded? No. She talked about her boyfriend and her European travels, her love for their no gun laws (I'm pro-gun), how they pay for everything for their people... She's so dreamy as she hunkers with her hands up on the bar and her head laying in dream mode on her arms. All along I think to myself, please let me enjoy this beer you took so long to get me, and please dear God stop this young liberal, lazy young lady from making me upset with her dreamy/unreal views of how the real world functions. On top of that, she asked me to give her advice about traveling for 3 months and how her boyfriend felt about it. Let me tell you... If I haven't already... If you are this gal's boyfriend, you may want to reevaluate the bait you carry while fishing in the sea that surrounds you. I would think, that if she wants to be away from you for 3 months at a time, there's a chance she's either got a screw loose thinking you will actually be loyal, or you are insecure to not call it off and play the field until she's done with her naive hippy rendezvous. read more

Longhorn is great western style steakhouse. The food is great from the appetizers to the desert, all is fresh taste good. The staff is very friendly, quick service with a smile. But what the have food service was rushed we were still eating salads and I brought our entrées. SLOWDOWN... read more

I generally give reviews for food and for service when I go to a restaurant, but sadly that is not possible for the LongHorn Steakhouse in Waterloo. We arrived at 11:30 on Father's day with a party of 7 and waited 20 minutes. Not a problem with that at all. We were seated at a high table near the bar and a waiter took our drink order. It took a little longer than usual to get 4 waters, 2 sodas, and a kids milk but it's father's day so no worries here. We ordered when he brought our drinks and in about 10-15 minutes (I really wasn't paying attention) the salads came, not brought by our server but by food runners. About 10-15 minutes later I saw our waiter and asked for a refill on water which had been empty for awhile. He brought refills for the soda and water and that was the last time we saw him. About 12:40 which is 50 minutes after we were seated we inquired about our food. The person who said they would check on it for us did not return but rather a manager did. She said they were having problems with their screens and they were flipping back and forth and that somethings were getting mixed up. We explained that we had to go soon as we had other plans and she said that she would get our food going. At 1:10, after never hearing back from a manager or a waiter we decided to leave. I went to tell the manager we were leaving and when I told her she walked right past me ever after acknowledging that I was talking to her. I told her I felt this was rude and she gave me an excuse. She apologized in a patronizing way, and kept saying it was unacceptable, but apparently it is because it seems to happen a lot at this restaurant based on others I have spoken to and reviews I have read here. I would not recommend this location of LongHorn to anyone as they seem to get overwhelmed easily, and are patronizing when you try to rectify a situation. Maybe change the name of this location from LongHorn to WrongHorn. read more

Hardly any wait time. Steaks were prepared exactly as order. The house seasoning was wonderful on the steaks. Good service. Would come back again. read more

Walked in and they just stared at us. Open seats everywhere and she acted like there was no where for us to sit... finally go sat only to wait for I don't even no how long so finally we just got up and left. After a two hour drive we just wanted to eat and apparently that wasn't going to happen there. Didn't try the food so can't say anything bad about that. Wish we could of tried it but didn't want to wait an hour. read more

happy birthday to me! we stopped here for lunch about 1:50 (1/4). the host told us we could still get lunch and we proceeded to a booth in the back. he left us with dinner menus, but brought the lunch menus out quickly when we asked for them. he also took our drink and lunch orders, stating that our server was busy. drinks were brought out quickly but 20 minutes later the server finally brought out a bowl of bread, but no bread plates, so we spread our napkins out on the table and ate on those. she also had a few excuses for the lack of attention. when people come to dine with you, they don't want to know what problems you are having, why you are not fully staffed, etc. they come to eat. the food arrived and the server, apparently trying to over compensate for the former lack of service, asked 3 times in ten minutes if things were ok. PLEASE don't ask "how are WE are doing?",,,i don't recall you being invited to dine with US. the French onion soup was ok, the chicken/avocado sandwich was really good, but not much avocado was on it. the table next to us was not totally bussed the entire time we were there. ew. we left no tip for the server, but gave the host something on the way out. doubt we'll be back. 2*s cause the food was good. read more

My wife and I absolutely love this place! They have the best steaks we've had at any restaurant. Our waitress and the manager were very friendly. We have been here many times and have always had good experiences. We will certainly be coming back again for more! read more

Great tasking steaks and chicken tenders. Sometimes the service is inconsistent, but it is a nice environment to carry on conversations too. read more

Though I have no complaints about the food quality, I do wish the service were faster. Every time I have come here the wait between drinks, appetizers, and entrée is begrudgingly slow. Often the appetizer arrives 30 seconds before the main course. read more

Our second trip to Longhorn steak house. We were looking forward to the french dip and french onion soup. Found out on Sundays they only have 2 sandwiches on the menu...a hamburger and chicken sandwich. I asked the waitress if they had it and was informed ( as if it was a huge imposition to her) that it was only offered during the week. We orded the soup and an appetizer as we were no that humgry. The food was good but the wait staff left a lot to be desired. I'm so sorry it was such an imposition to wait on us. read more

A restaurant I would recommend to anybody! Great service (time efficient) and amazing atmosphere. It is a little on the pricey side, so I would recommend to go for a celebration of some sort. I just got a steak when I was there, but it was one of the best stakes I have ever had! I would recommend this place over Texas Roadhouse any day! read more

On a Saturday night at 7:30, we were told our table for two would be a 30 minute wait. I went to use the restroom and noticed many empty tables and booths despite about ten people inside and more outside waiting to be seated. After 45 minutes everyone was still waiting while even more tables opened up. Still no one was being seated. The servers were congregating and talking together. They were asking why servers were being cut. Finally a table of seven was seated. We waited ten more minutes while no one else was being seated in the many empty tables and booths. We finally left without eating. It will be a long time before we consider trying to eat there again. read more

Outstanding restaurant! From the wonderful service to the outstanding food quality. We had a perfect evening at the Longhorn Steakhouse. Be sure to try the Lobster/Shrimp cheese dip appetizer; it's to die for! Our steaks were melt-in-your mouth and cooked to perfection. We were celebrating our 45 wedding anniversary, and were looking for a special evening out: Longhorn did not dissapoint. Unfortunately, we do not have any of these restaurants near our home, so it will be a special treat when we find one. We were in Waterloo on business, and discovered that many restaurants, especially the locally owned ones, are closed on Sundays. We were so happy to find a Longhorn nearby, and it was open on Sunday. Even though there was a very large party seated near us in the dining room, our service did not suffer. The server did an exceptional job with her recommendations. Because we were celebrating a special occasion, we opted for the dessert sampler. The portions were huge, and it was impossible to pick a favorite from the three fabulous desserts. Be warned, this is really huge; plenty to share for four- or get a take home box- you don't want to miss this treat. read more

We decided to use our gift certificate at Longhorn Waterloo, Iowa . We arrived on Sunday At 4:40. We wanted to beat rush hour. The restaurant was half full. We were told it would be a ten minute wait. It took close to 15 minutes to be seated. After being seated we were there for 5 - 10 minutes no waiter or waitress. The table next to us had half drank water and pop glasses were just placing there order for food ( they must have been there for 20 - 30 minutes). There were 3 host and hostess telling people ten - thirty minutes because not enough wait staff. Maybe they should help wait tables. We left before placing our order. Went to Applebees across the street. The restaurant was full, got right in. Places our drink order right away, placed our food order right away. Food was great. Longhorn needs to visit the competition to see how to manage their employees and run a restaurant. We didn't want to see how long it was going to be before our food would show up. It was very terrible service. Hope we can use the 100.00 gift certificate next time. read more

We went there at 3:00 in the afternoon. Hardly anyone in the place. We put our order in and got an appetizer. Drinks and appetizers came right away. Then we sat for an hour without seeing our waitress. When she finally came to check on us we asked about our food. She said that she put the order into the computer but the kitchen never got it so they were just starting it. We had a lot planned for the day and spending two hours in a restaurant was not part of it. Don't know if she actually put the order in but what we do know is that any good waitress would have been checking on their customers and if she had been doing her job she would have caught the mistake well before this. When the food came they had given us ketchup instead of cocktail sauce to go with the shrimp and the bake potato had just a small pat of butter on it. We had to eat our food too fast to enjoy it. The manager took 10% off our bill but in our opinion that wasn't enough to compensate for the upheaval in our plans. We won't be going back again. read more