After reading reviews, my father and I toured the facility before deciding to have my mother moved there from a lengthy and serious hospital stay. We were given all kinds of promises of care that my mother, who was an extreme fall risk, would be given. From the admissions manager, to the nurse on duty, we were told that bed rails would be put on as soon as we signed the papers, foam mats would be placed on each side of her bed; and the bed would always be lowered. We were also told that because she was a fall risk they would also be leaving her door open so she could flag We were told if anything on the daily menu wasn't of interest to my mom, that she could ask for a breakfast muffin. We were told that mom would get "annoyed with them they would be checking on her so much." My dad and I were thrilled and a few hours later had Mom transferred to Longhorn Village. That night, that FIRST night, my phone started blowing up from my mom, saying she had been pressing her call button for an hour to ask to be taken to the bathroom and no one came. I immediately headed over and started calling on the way. No answer. Ever. When I arrived, I used the call button to security and they said they'd be right there. Ten minutes went by and no one came. I called again and no one answered. I started knocking on the doors to try to get someone to let me in. Another ten minutes and a male orderly who happened to be walking by came and let me in. He apologized saying they are short staffed. I rushed to my mom's room. The door was closed, the bed was raised, there were no bedrails, nor floor mats. My mom was soaking wet in her disposable underwear, her pajama bottoms, her bed pad and was upset that she had to go in the underwear because no one had come to help her. She was sweating with her hair stuck to her face and a wet pillow from perspiration. The room temperature was set on 85 and my mother could not get up to change it. When I got her to the bathroom to clean her up and change her, I found the package of underwear were a size Large for a 90 lb 5'3" woman. I immediately started raising heck with the one nurse who came to the room finally and she, the same nurse who had made all of the promises hours before, said "we don't have the staff we have 3 nurses to twenty four patients and can't get to everyone." My mom still had not had her nighttime medications (it was after 11 pm when I showed up); there was no walker or wheelchair in her room in case she had tried to get up.
As it were, I had to fly out early the next morning to go back home so I could gather the rest of my family to come back to Texas for however long it was going to take to get my parent's healthcare under control, but I let the administrator know that morning that I would be removing my mother from their care as soon as I returned on Monday morning. I never was asked to sign a contract until after I said I was pulling my mom.
Do your loved ones a favor and don't take them here.
d read more