I contacted Lordon regarding a plumbing concern in my bathroom they responded back right away helped me with my issue. They are very Professional and got back to me Immediately and the problem was handled. read more

they say it starts at the front desk, Rude even when they answer phones. They listen in on phone calls. to start when in for a copy of the xxxxxxx they said 25 dollars. ok, that fine 1st they gave my son some of there paperwork by mistake, my son offered it back the secretary she refused it. so we waited for the supervisor cause the copy of the paperwork was terrible half the pages where unreadable etc etc. So the secretary got there and asked if she could get us a readable copy she said that is all we had to take it or leave it. so my son handed it back and she said there were extra papers if they were mine I said no. the secretary jumped in and said that my son refused to give them back when she asked. then the secretary threatened to call the cops on us for stealing company property for stealing paperwork the secretary already had. that is the fun part in quick brief. They do not return emails, they do not return calls. they blame the board members for not fixing things and the board blames them. So Now we have cuts in the fence by the pool area. The pool is green with lots of molds. and do nothing until someone threatens to call health department. then all they do is pour buckets of chlorine. and leave it they blame board members and board members blames the management company. there is plenty more. that Lourden does not do, feel free to. these pics are acceptable and are ok in Lourdens eyes and if they want to blame the board that is fine. but the have been in business for long enough that this is not right in a common ground this is dangerous for kids and grown-ups and mosquito season is coming or is here mosquitos. everyone that i can contact at Lourden has been contacted read more

Lordon Management - Property Management Near Me - Covina, California

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do not move into anywhere with the hoa ran by lordon management theyre rasing the hoa once again to $380 in january because they have no money left at all we pay monthly for nothing to get done and they keep rasing the price they have to be stealing the money since nothing is getting fixed two cars were stolen last week once being my brothers they have bo security no nothing were being robbed blind while they are taking our money doing nothing once again $380 in january because they have no money at all read more

Lordon has managed our association for over 9 years. Our manager, Karina, and her assistant, Katie, make every effort to do what is in our best interest by seeking competitive bids, handling emergencies and communicating regularly with the Board on all matters. Karina's ability to negotiate with our vendors has saved us money and promoted quality services, especially for our current wood replacement/paint project. The community is very happy with the quality and smooth flow of the project. She truly cares about our association and takes the extra steps to ensure our money is well-spent. Whether it's about accounting or insurance, Lordon's staff are well-trained to advice our Association. They have a clear system of records and accountability, so all financial and maintenance logs are transparent. Their reports are like books with clear financial records and every call, email and issue logged-in. They are responsive to the calls/emails and have a strong network of vendors that can meet our many needs. I hope people realize that management follows the bidding of the Board and enforces the policies of the Association. Our manager gives us good advice, but it is up to our Board to follow it or change policies. It's usually easy to blame everything that goes wrong on the management. If the community has fallen behind on scheduled repairs and lacks funds, there will be problems, regardless of who is managing it. If you want trustworthy and professional management, Lordon with its highly trained staff is the best choice. read more

Working with Donalea has been wonderful! My request for information was addressed promptly, and with an extra dose of kindness and courtesy. A big thanks to the group for all of their help! read more

They just deleted my last post for not posting details, so here are the details: They are literally the worst. As in criminally bad. As in people, we need to start calling local representatives to get this company closed. I've called 5 times in the last week. I've left three messages, and I got no call back. I went to go pay my dues, and then I notice an additional $50 dollar charge- I call again, and I have the operator page the accountant because she has not answered 2 of my calls, and lo and behold she's there, she just wasn't answering her phone until I started yelling at the operator. I asked her about the $50 charge, and she says that she's not able to get rid of it but another worker is. So she gives me the other worker's number, and I get transferred; of course she is not there and does not answer her messages. The house in front of mine has been abandoned, and the lawn looks an absolute mess. People are going to know that it's abandoned, and I guarantee you that someone is going to break in and squat there, and is lordon going to do anything? Of course not because they do NOTHING other than mow the lawn to our 10x10 joke of a dog park and slap late fees. THEY NEED TO GO. read more

Was told a few weeks back Donald the owner would look at photos and call me ? Never happened ?? Ask why ... because these folks lie !!

Great customer service, respond quickly and very helpful and professional. They have a great team! Will definitely recommend.

I'm updating my review to 4 stars as after several attempts we were finally able to get a hold with the manager and she quickly resolved our issue. We are from the Rancho Azusa community and after a bit of frustration almost all of the request is resolved. I will update to 5 stars if the follow up is satisfactory. read more

Worst management ever ! Please don't waste your time moving in here. They won't return your calls if you leave a voicemail . I have left voicemails for 2 different situations that I've had regarding me leaving here , and they are useless. Please please don't be fooled by this nice area, management is a headache to deal with. Plus , people are not using their garages to park their cars and there's not enough spaces to park. read more

I need a letter from our HOA insurance company stating that they don't cover any inside repairs to our homes. This is required by my personal homeowners insurance in order to cover the total cost of the estimate of my shower pan that is leaking into my hallway. I am being totally stonewalled by Lordon. Why? It doesn't cost anything to provide the letter. I am having new flooring installed and it cannot be completed until the shower is fixed. The shower is at a standstill until I can get the letter to provide my insurance so I can file a claim. What am I missing here? I live in Summerplace Village, West Covina. After posting this I did reach out to Donalea. She listened to my problem and was able to write a letter that I hope will satisfy my insurance. If not she said to contact her again. I will definitely do that. Thank you so much, Donalea! read more

Debra Guzman, our property manager is the best. She goes out of her way to make things easier for us. We are so lucky to be able to work with her. She is knowledgeable, responds quickly when we need help, kind and very, very nice. We love her! read more

STOP AND READ. Let me start by saying im not the type to write review, I never do. But im tired of struggling with this company and I have no idea how to even get ride of them. I lived at a apartment complex where sadly this is my association. The worse people I've ever encounter, Polly the manager makes a mess out of everything and her manager instead of correcting her mistakes encourages them. There's no solution to them all they ever want is money. It's so bad I can't even have my garage door open because they will charge me for that and I am the owner of the apartment . It's sad how they only care about their money. And be careful with Polly because she sits there and acts like she's super nice don't be fulled. So back in November 2019 I sent my normal check and they said it never got there but that they Would remove the 10 dollar fees now paying my amount and other debt I had because of the pandemic lost my job whatever right I know I have to pay that money back, but now May 11 2022 I am still paying that 10 dollar late fee for that check that was lost, I call them and they said since Polly didn't right it down for me it's not her fault and there's no one else to talk to. They keep sending me to borde meetings where it's worse because they don't do anything either. Today We spoke to some really rude lady, even tried to offend my mom because she didn't speak the language she quote on quote told her "yes we speak English here" she's lucky my mother is too nice. I'm extremely disappointed with this company. I am 30 years old and I had never encountered discrimination against People who only speak Spanish. If anybody on here has experience these issues with this management please contact me to my email yesbby24@gmail.com and hopefully we can find a way to get ride of this association, it's not fair that we pay our mortgage monthly struggle to pay and we can't even open our own garage without them telling us it's wrong. Remember we pay them they work for us. We don't work for them. And those thinking of getting a contract with them PLEASE DONT DO IT! You will regret this. Worse experience. And if anybody else who lives at PARK COURT IN ONTARIO CA has issues please email me let's see what we can do about this because they are the worse ppl I've ever met. OR IF ANYBODY ON HERE KNOWS WHERE I CAN GO CALL PLEASE HELP. And those good reviews literally from ppl that work for them. And are on their side. One thing I'm going to add to thi since they took the time to respond to me with in minutes, that's the fastest I've heard from them in 8 years. Lol and I already gone to meeting and they don't care I emailed them proof and now the lovely lady names Ruth said my bill is always late, that's real funny because I pay my bills a week before the month ends. Ahahha that's all I'm saying I'm tired of fighting with these woman. Like I said I'm my 30 years nobody has ever offended my mother because she doesn't know the language until now. And I wish I wish I could of recorded Ruth, that way i had proof of how she said it and how she meant it. And literally every time I call the money keeps going up, and fees keep coming. And yes I know I own money and I never said I wouldn't pay never have I said I wasn't paying all I said to take the late fees for two years now who would rather pay two years of late fees then 10 dollars? Who? I'm writing my story and from what I see they have more bad reviews than good ones. How sad that they cared soo much about my review instead of working things out, and when Polly told me to only send 60 dollars she never explained everything correctly but of course because She didn't write it down it didn't happen. And since I didn't record Ruth being mean to my mother it didn't happen either. Please spare me the time. I wrote this to help other people not fall for the lies they feed us. Because of nobody speaks Spanish I wonder how they even got all these Latinos to vote for them. I was 12 when they switched the association and Every home Owner at the time hardly spoke any English. I've lived here since I was 7 years old and since the people made the mistake of switching all they ever do is charges us more and fix nothing, they literally fixed the old gate that is always broken it's hit so many cars but they don't pay for damage. A pine tree fee on top of an apartment and a car and destroyed the AC UNITS in two homes and have they came and cut those pine trees that are huge next to our homes? Nope why? Because they don't live here and sadly with everything being so expensive we can't afford to sale and buy a new home. read more

On 03/20/21 the adjoining condo caught fire and burned into my place. Lordon Property Management Rep. shirked her responsibility when my private insurance agent asked for a reconstruction completion date and she said talk to the contractor. On 07/01/22 I gave 30 day notice to move from temp housing to my condo. The first occupant to move back with no electricity for 3 days, no air condition for 15 days, it took 24 days and several emails, texts and phone message, 1 certified mail demand letter for the common hot water heater to be ignited in which Lordon refused to re-activate the hot water at my condo not the HOA which I clarified that to Lordon and still nothing. 2 months later Lordon still has not fixed HVAC door inside my condo so the Gas Company can ignite my heater in which Lordon has seen the Gas company danger advisory to fix the HVAC door in my unit. Toxic gas leak due to shody work done by Trimark construction. 2 months of living here My hall linen closet doors and shelves have not been built, HVAC door properly fixed, holes in ceiling kids room, soot on outside window of kids room, My kid has an medical condition which Lordon Rep know about since I was on the board. I was charged a late fee when I was residing in temp housing I did not know the HOA fees went up but now they are late and I pay my HOA fees on time but they have not fixed my place and I've returned 2 months now. All residents had to pay out of pocket $3,500 for electrical panel replacement since panels due to recall on faulty electrical panels looks like its going to fall back into the wall due to poor quality work. I ask for a completion date with no response as to when these items will be fixed. I just get the run around and its going into the cold season. Due to a rat infestation I discovered the insulation has not been put back in the attic. Unit 1 left food in kitchen for 19 months. Unit 1 owner didn't have tenant move stuff out but Lordon and Trimark had been actively repairing that unit for 19 months and knew about the rats. Desired outcome description Fix HVAC door so the gas company can light my heater, build back hall linen closet with shelves, fix living room fan, holes in daughters ceiling, holes in wall in kids closet, holes along door trim my room, crack in hall ceiling, Soot outside kid window, replace co-ax cable plate, insulation put back in my attic read more

Poor supervision at ownership level. If a common area needs its irrigation fixed in front of a specific unit, instead of fixing the irrigation problem, the rep, Denis Wikens, listens to an ignorant board and plants low water tolerant plants thinking this is a solution without factoring in the failing water pressure. read more

I am on the Board of a 23 building apartment complex. We've had Lordon for about 10 years and even tho our money situation is not the best it could be right now, we are on an upward climb in our reserves. Our HOA manager Jennie Mason is very thorough and by the book. She is very experienced and even tho she's only been our manager for less than 2 years, she has really turned our complex around and is still at it. Thank you Lordon and Jennie for all that you do! read more

Our company has worked for them as a vendor for many years at many properties they manage. Always had a great team and managers that care about the communities they manage. read more

Sara has always been polite and informative. She is a pleasure to work with. I am currently working with 4 different property management companies, and Sara Ryan is the only associate who gets back to me in a timely manner. I can't believe these other companies can get away with simply ignore my requests or dismissing them without any consideration. I am thankful for Sara and her team, as they are professional and he's working. I know that she is committed to doing the right thing...and putting in the effort to see it through. read more

My condominium association has had problems with our property management group however I recently had a major plumbing problem and our manager Shelby Wagner was terrific in handling the situation. She had someone out within a couple of hours. She has been quite hands on and we truly appreciate her assistance. read more

Lord on property management is a horrible property management company. I have lived in a neighborhood managed by them for over 20 years and it has been nothing short of a nightmare. They will trespass on your property and threaten you with legal troubles if you don't allow them to walk all over you. I strongly recommend any president of a hoa to never consider using this company. They also hire the worse quality landscapers and pool guys to maintain the property's This company will just continue to harass you and hire sub par service companies such as there security company who will damage your property to so put a fake ticket on your windshield while they trespass on your property . read more

Update... 2 months have gone by and I am still in a Condo with open celings in 3 of my rooms. No repairs have been started!! Our HOA/Lordon had the roofing company open the insurance claim on their end and it was denied!!! I am sure my HOA/Lordon was banking on the roofing companies insurance to take care of the repairs but nope!! we are back at square one!!!! HOA/Lordon STILL refuse to open a claim to take care of the repairs, they want to pay for the repairs without going through their insurance because they don't want their premium to go up!!! They will have their own contractor come out to estimate the repairs. I already have an estimate that I gave them from the contractor I used for the water mitigation! I am comfortable with the contractor I used so why do we need their contractor to do another estimate. Our CC&R clearly states on page 33 HOA is responsible for these repairs from day 1!! This is absolutely ridiculous they did not take care of this the correct way and totally mismanaged by HOA board members with zero experience!!! HOA should have taken care of this and then THEY can go after the roofing company. And.... if you can believe this this same roofing company is here now working on the roof of our recreation center!! Unbelievable!!! I am also curious about our whole buldings attic space and the insulation was wet and supposedly it was replaced I would like to see some documentation that no mold is found in the attic of the whole building. To say the least this has caused me extreme stress and anxiety!!! read more

Let me pay a outrageous hoa fee for shit service, can't even respond back after multiple emails with issues in our complex

Lordon mgmt. is the least professional, responsive, efficient property mgmt. I know. I reside in one of the properties they "manage". They don't answer or return calls promptly, horribly lack in communication to residents and blatantly lie when responding to resident's concerns. Moreover they harass residents for non issues or home improvements they've already approved! read more

I can not believe how wonderful it has been to work with Jennifer at Lordon Management. Since we changed management companies it is like night a day. We never have had such wonderful service. Thank you Lordon Team! You have been so educational and eye opening. read more

This review is for Debra G, who has been amazing in the last weeks. We are new homeowners for a property managed by Lordon, and naturally we have had a lot of questions. Debra has been prompt, thorough, and professional for everything we have asked her, which ranges from termites, landscaping, and even pool key. She has been wonderful to work with and I hope she continues to manage our property for the years to come. read more

Update: 2019 I still haven't heard back regarding all documentation reports and photos related to my roof. Roofers have told me that they take pictures and reports. I'm an owner and should be obligated to receive copies and see all reports and invoices related to the roof at my condo. I had issues if water leaks since 2015 and I know for a fact the issue was there prior to me moving in. I've argued that how can I be responsible to the inside of my condo/damages done by the outside (the roof) over the years when it would rain I had leaks. The roof needed to be replaced back in 2015 but they replaced it in 2018 after I had a major leak. And during replacement of the roof when they returned the air conditioner there was a leak. After when I inquired about the repairs to the inside of my condo I was told I was responsible and I was told they are not responsible for leaks caused by my air conditioner. Last year over 6 months ago I asked for all documentation and a month ago again I asked for all documentation and still nothing. **************** I gave up! The goal is to move and rent this place. Although I was given an awesome deal on this condo and took it given the garages are great to have and rent is the same as a mortgage I took it but but but please first time buyers look into the HOA company first and yes check their reviews. The lady reviewing my contract said the HOA was really high and by then kinda too late. Sold! So, Ontario not the nicest area near mission so why are the HOA fees the highest in the county it seems and the place still looks awful. The sign alone outside is cheap Cimmaron Oaks, I really didn't know better. So they go over the cost for repairs right, thousands of dollars right, well my point is if the maintenance of the property over the years would have been kept up then the cost wouldn't amount to thousands and thousands of dollars. Eaten wood by termite damage and water damage and even I know you have to replace a roof and can only patch it so many times. It's like a tooth ache, if you don't take care of a small cavity, it turns into a needed crown, if you don't take of that, turns into a root canal treatment and if you don't take care of that, you lose your tooth and can end up with a bridge ok ok ok that was the only why I know how to explain things (some humor) basically move it along and fix this place up! And if anything our HOA should be $100 less. read more

I have dealt with many property management companies and Lordon Property management is by far the best experience I've had. Donalea was able to resolve my issue in a timely manner. The Lordon team is always professional and happy to help you. read more

Sara R was great to work with at London management. Every time I asked her a question, I would get my questions directly answered. On several occasions I had multiple questions and issues that they needed to be address and Sara was diligent and very clear about what will happen. I found emailing to be very helpful. She is professional and got the job done. read more

It's no surprise the reviews are 2.5 stars...I don't even think they deserve that. The million dollar question is: WHAT does Lordon Management do? Because property management does no seem to be their strong suit. Although they are very good at collecting dues and property taxes they are pretty terrible at taking any responsibility for repairs and maintenance usually redirecting it back to the owners or HOA. I often wonder WHY they were designated to the property in the first place. Beware if Lordon Management is the company assigned to your property...they never answer their phones, you leave countless unreturned messages, and it is some of the poorest service you'll ever experience. read more

Horrible Property Management company. If you can, stay away from any properties associated with this company. They don't help out their homeowners at all. I barely leave reviews but feel I need to to warn others of this company and to save you the hassle of dealing with a PM company that doesn't care about their homeowners. read more

This firm manages the Homeowner's Association we belong to, and I must say I was impressed with Lordon Management's responsiveness to a couple issues involving setting up my login information and billing. I spoke directly with Lupe who patient, diligent and focused on "solving the problem." I communicated with a Supervisor after my interaction and thanked her for the great service. I rarely take time to complement a service-related organization, but Lordon's performance was exceptional and that warranted a review on Yelp! read more

You should be selective of who you hire like the associate manager of summit court wow she is .... I don't know why you still have her. She is unprofessional and can't handle even tiny situations she needs to grow up. I am leaving the community and one of the reasons is the bad management of the HOA here, so good luck for the rest of residents here with this management and it's in- adequacy and mal management. No wonder why the bad reviews. read more

Agree 100% with other reviewer...Can't believe this company is in business at all, there staff is completley incompetent, from the operator to Don Melching, the a*hole owner. I call and email over and over, and according to Don Melching, need to "just keep trying." WHY do I have to chase someone down for help? What the hell do I pay you idiots for? I would recommend that you think it over before becoming part of this association. They have tried to bill me for things like a BBQ outside of the property-I don't own one, and I have to do the work to get the erroneous charge off my account. They changed the laundry room locks, did NOT give anyone the keys. I called and called, they FINALLY sent me a key-that DID NOT work. After two more wrong keys through the mail, I drove down to them, got the WRONG KEY AGAIN. Drove back again, got the right key, and they wanted to CHARGE ME for the other keys I had. WHAT THE HELL would I do with them? They gave no notice that the wood frames on windows would be replaced, woke up to a loud radio and 5 guys pounding on our windows. The contractors they hire are rude, one was predjuduced, used the "n" word in front of me-this company is such a headache, I am trying to get out of here, and beg that you don't bother with them, they are seriously stupid and lazy! I should apply for a job with them so I don't actually have to do any work... read more

Dear Lordon Management, I have no words in the English dictionary to explain how badly you'll SUCK! Let me begin by explaining to you what a phone is used for. You see, what you do with this piece of equipment is, you listen to your voicemail's every morning-first thing when you come in and then CALL BACK the people who have left you voicemails and sort out their order of business for the day. But instead, you ignore every single one of our phone calls, let us leave a bunch of voicemails over and over again before you finally get your big booty up and decide to call us back. Now when you FINALLY call us back it would be real nice if you would at least give us the right information necessary so we can go on our merry way and never have to deal with you again. Oh but that would make our lives just to easy, wouldn't it? Well it's been just peachy dealing with you incompetent morons. Saying I look forward to calling you back Monday to get the right information, this time around, would just be a complete lie! Hope you have an awesome weekend.....but then everyday is like a weekend for you, coz you never seem to be at work answering our calls anyway. Thanks for nothing. Extremely unhappy HOA member. p.s. - please dont feel the need to send me unnecessary emails about how I can park my car on the street every Monday once the street sweeper has already made his rounds of our street because aparently the city cannot give me a ticket once the street sweeper has gone by.You are COMPLETELY wrong on this issue. The city, in fact, begs to differ with your letter, and they take precedent over authorization. You now owe me $58. Once again, my words to you - YOU SUCK!!! read more

Lordon Management, I HATE YOU! Every month I have to pay these people 200 bucks, for NOTHING!? It takes 10 minutes just to figure out the right person to talk to, then it takes another 10 minutes to get connected to the right person, and just when you think you're about to speak to someone live, you get a voice mail. SO you'd think by leaving a message someone would call you back right? WRONG! NO one calls back, and when you finally get a live person they just give you an attitude and act like you're bothering them! So what is LORDON MANAGEMENT? Its my home owners association aka pains in the ass! Example: we had rats in the common area (carports and storage units) we called to get an exterminator did they send one out? NOPE! My neighbor had to call one and pay out of pocket. She later got reinbursted. Example: they decided to change the locks to our laundry facility. So you'd think they'd give us a new key? NOPE! we had to find keys through other neighbors and make copies. I called and complained and all they had to say was "well you only called once" oh i didn't know i had to call 3948595 times just to get someone to pay attention to me! Example: the gutters where full of crap so a call was made to get them clean, and what was they response "well its not raining so there's no hurry to get them clean" These people suck, but if you miss one payment they're quick to put leans on your property. read more

Donalea- Your response is the classic one you guys always give. Emotions aren't running high. The truth is just hard for you guys to swallow because you are in bed with the parties trying to keep me quiet by filing a lawsuit against me and my companies. What was the result of that lawsuit? They lost round 1. I can't wait to publicly display all the ways you guys have been negligent in your role as property managers. Multiple lawsuits happening here and for what? Ridiculous but nice try saying its emotional. Watch the property manager in action. http://www.rescuetheretreat.com/uncategorized/josephine-perez-of-lordon-management/ You can deny all you want but the evidence is in black and white. As the VP of the company you should take a bit of a more proactive role in the company and getting to the bottom of resident issues and concerns. Instead you just deny. You can read your denials here: http://www.rescuetheretreat.com/uncategorized/lies-lies-more-lies-proof-attached/ read more

I am disgusted by this company. They partner with crooks with no remorse or concern. Apparently I owed them money from 2009 after leaving the property to my ex in 2007 and moving out of state. They used Pamela Abbott Moore law to file a suit against me. All the court documents were supposedly served to me at an address I have never lived at, after I moved out of the state. After all these years the penalties are astronomical. Keep in mind this does not show on your credit so there is no way to even know you are being sought. After 3 months of multiple postponements for their board meeting to review my offer and hoping they would take into consideration the fact that I was an out of state resident which I proved with an out of state lease and drivers license, they rejected my offer in excess of 50% of the balance due. This is ridiculous. Why even parade around like they would take offers into consideration? read more

Worst management company ever. DO NOT MOVE INTO ONE OF THEIR PROPERTIES! Or you will severely regret your decision. We were doing renovations on the home in a condo complex and had my father in law out to help. We have a parking pass for him to park in the gated community. However, after 5 days of him being here, we got a ticket that said the owner was using the stalls. Not even a week goes by and they are threatening to tow. We call up this horrible company to find out if we can just have him park for a few more days as we are almost done. We get told no, even though we have a parking pass. Seriously do not buy a home within their management. I want nothing more than to get the hell out of here ASAP. They take 300 dollars a month from us and basically tell us to screw ourselves when we actually need help from them. We are moving as fast as we can. If I could give negative stars I would, I hope nothing but the worst for this management company. I repeat DO NOT MOVE INTO THEIR PROPERTIES!!! read more

Wed, Mar 10, 4:01 AM to rgallarzo This is what I experienced with this property management company and just informed today that Lordon will not assume any financial responsibility for the incident. Just be careful!!! Hello Mrs Gallarzo, Per our conversation yesterday regarding inaccurate information from Ciara Cabral (property manager) three separate times informing myself and my realtor Deborah Downey (LIV Sotheby's Realty); receiving verbal confirmation about Short Term Vacation Rental at Pacific Pointe Unit 8 complex in Ventura.  This incompetence cost me an appraisal fee of $650 for my refinance loan and $350 inspection fee of Pacific Pointe property and countless hours preparing the property for STVR.  In addition, I called Ciara multiple times with no response causing delay in the purchase of the property forcing me to do the appraisal and inspection based on her verbal allowance for STVR which is an easy answer coming from a property management company knowledgeable about CC and R's procedures and bylaws. During our conversation you said, "It's your word against her word kind of thing."  You said this without speaking to Ciara first implying that dishonesty is acceptable with your leadership and your business.  In reality it's Ciara's word against mine and Deborah Downey on three separate occasions.  Please respond back via email or call me to make this unfortunate situation into a fair and honest resolution. Please see attached document to confirm expenses and efforts to STVR at the Pacific Pointe property. Thank you for your time read more

A couple of months ago, my pool key got stuck in the gate. I called Lordon to request a new key. As usual, I had to leave a message because it is nearly impossible to speak to anyone directly over the phone. I received a call back and was notified that I was going to receive my key within a few days. I never received it. I called back, but of course, I had to leave another message. Unless I demand to speak to someone, I always get a voicemail. Finally, I got through to the same woman and she said the key would arrive within a few days. Never got it. Furthermore, my condo unit is in the center near the service road. There have been times when I needed service done to my unit, but the association does not allow anyone to use the service road which isn't fair. For example, I needed my carpet cleaned and COIT was not allowed to park their vehicle on the service road. I also got new hardwood floors put in, but of course, Lumber Liquidators was not allowed to park in front of my unit which made their task more challenging and time consuming. Why should I be punished for living in the center on the condo complex? Why should I not receive the same services simply because the association does not allow access to the service road? Lordon and the association are ridiculous. read more