My husband and I tend to always come to this location when he decides to upgrade to a new truck that comes out. We had the upmost pleasure of being helped by our sales person Thomas Dipietro, he was attentive, courteous and extremely patient with us. I had my new born daughter accompany us and he was understanding and helpful on making the experience as smooth and pleasant as possible. We will be back just because of the service he provided us with it's hard to forget; we are both very pleased with the service Thomas gave us, we have yet to find anyone to come close to him as a sales man. Ariel Alvarez was the general sales manager and left us just as impressed with how he wanted to make sure both my husband and I were happy as well as the dealership on the deal. He was very open and good to negotiate with and not closed off at all like most sales associates we have had to deal with in the past. And last but certainly not least, the general manager Dean Snell was not part of the deal we had on the truck but he took his time to come and see if my husband and I were both having a pleasant experience. If we needed anything and if there was anything he could do to make us as comfortable as possible given we had my baby with us. It's these three men that left us completely astonished with the type of service that is given here at Lorenzo ford, it makes it feel very family oriented and not just a business. A tremendous thank you to Thomas, Ariel and Dean. It's this type of service that keeps us wanting to come back to this location. And a special thank you to Thomas, you truly went above and beyond and left me impressed with the standard you set to all sales associates. read more

Lorenzo Ford - Car Dealers Near Me - Homestead, Florida

I visited the LORENZO NISSAN dealership over the weekend to purchase a vehicle that I had seen advertised online. After completing a test drive with the salesperson, we sat down to review pricing. The sticker price was roughly $35,000. However, after fees, taxes, and additional charges the out-the-door price was around $44,000. I told the salesperson that we were far far apart in numbers and I was ready to leave. Then he asked what's your comfortable number? I said my comfortable OTD number is $30,000. I also informed him that I have seen similar vehicles advertised online near that price point and I have proof. The salesperson wrote "$30,000 OTD" on the same offersheet with HUGE NUMBERS and took it to his manager. He later returned with the offer paper signed with the word (today) on top of the signature, and said the manager agreed to the $30K. BUT only if I signed that same day. So I agreed and signed, along with a credit authorization form. And I emphasized that I want the application to be submitted to space Coast along with Nissan finances. Since I have other loans with SC. And the salesperson assured me it will be submitted to SC. Despite my excellent credit history, after the hard inquiry was run on my credit, the salesperson returned with his head down and said "sir I'm so sorry but my manager is not gonna honor his word and the price is now $38,000". I couldn't believe my ears. So I went to the manager I requested a clear explanation for the change, he failed to provide one. Instead, he responded and said "What do you think, I'm going to let you steal the car from me?" So I asked why my credit had been run if the agreed price was not going to be honored. He shrugged his shoulders and said "I was confused," in a very sarcastic way. that's when I knew this was a trap. Running a hard credit inquiry creates an obligation to the purchase. Then signs of hostility started showing on his face, I felt unsafe so I began recording the interaction and asked him to repeat his statement that he was "confused" He immediately became friendliER once he saw the camera at that point he threatened to call 911. The situation further escalated when he threatened to contact my employer and have me fired, claiming he knew my boss because I was wearing my work uniform. At that point, I ended the recording and my visit. The next Monday I made a phone call to space Coast only to findout an application under my SSN was never submitted so now I can't buy a car even if I want to unless I do a second hard inquiry pull on my credit further damaging it or buy a car though that dealership. Made a second phone call to the main HR department of the dealer which is Lorenzo FORD of homestead , left a voicemail and 2 emails and got absolutely zero respond. A classic "bait and switch" tactic , Running a hard credit inquiry under agreed terms and then materially changing the price, failing to submit application to requested bank, combined with intimidation and threats is what I was a victim of at Lorenzo Nissan of homestead. Raise awareness so your family and friends don't fall victims like I did. read more

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Let me start by saying that I rarely take the time to write reviews on my car shopping experiences but this has to be shared. This has got to be the worst FORD dealer in the WORLD!!!! So the story goes... I am buying my son his first vehicle, and I come across the perfect truck. I contact them and of course everyone is on the ball because they want to make the sale. Shortly after the sale everyone ghosts me. I am in Texas and they are in Florida so I need information to get the truck shipped to my home. Nothing!!! Long story short a week later some loser that leads the other clowns calls me and tells me that the truck they sold me..... that is under my name and on my credit report and on my insurance can't be sold after all. Sorry and have a good day is pretty much what he said. Now I am having a hard time getting my money back that I paid the transportation company to haul it to Texas. Stay clear of these people, not professional at ALL!!! read more

worst experience we ever had with a car dealership for an alignment on our truck and Ian FTenerife is the worst service department about other didn't hang up a call and we were still on the phone and he was talking trash went to pick up the truck. No one called three days without a vehicle. Uber cost money when we already have a vehicle, we go to pick up and check on the and the people are saying it's lunchtime. us it was lunchtime. The most unprofessional service we ever had will not be returning it, especially when you're paying cash money for exceptional services. read more

Don't come here the owner does not care for your safety and will sell you a vehicle that is still not ready for the road! Be careful they will over charge! Super rude! Spoke to one of the girls about it and she just agreed with me that's CRAZY even their own employees say " it's not worth buying a car here" steer clear of this dealership. This place needs new management!!!! HORRIBLE CUSTOMER SERVICE read more

Lorenzo Ford is hands down the worst dealership experience I've ever had. I bought a BMW from them and within FOUR DAYS the front differential blew. The car has 47,000 miles and was supposedly ready for sale. Clearly, that's a joke. Any inspection would've caught this, which tells me they don't check their trade-in cars at all. When I brought the issue to their attention, instead of helping or standing behind what they sold me, they immediately tried to wash their hands of it and said "you don't have a warranty" as if selling a mechanically unsound vehicle is totally acceptable as long as they can hide behind paperwork. No empathy. No solutions. No accountability. Just excuses. If you're thinking about buying a used car here, don't. Once they have your money, you're on your own even if the car catastrophically fails days later. This place is the definition of sell it and forget it. I regret ever doing business with Lorenzo Ford and would never recommend them to anyone. Save yourself the stress, the money, and the headache go literally anywhere else. read more

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Big regrets. The first sales representative lacked initiative and clear direction, I later returned and was assigned to another sales representative, Andy, who was pleasant during the sales process; however, that changed once it became necessary to hold him accountable for a mistake, he refused to take responsibility for. When I requested sincerity and accountability, I was met with unprofessional behavior, including being spoken over and having blame shifted onto me. The dealership was responsible for removing my license plate from my old vehicle and transferring it to the new one. My old vehicle passed through multiple employees, yet no one noticed that my license plate was still attached. I drove for months with an expired temporary paper plate, and no one could explain what happened to my original plate. As a result, I had to pay out of pocket to replace it with a new plate number--only to later discover that the new plate and registration were issued with the wrong address. Throughout this process, my concerns were consistently ignored, dismissed, or forgotten. In addition, I paid for repairs the dealership stated were necessary, yet not all of the work was completed. One of the supposed repairs failed the same day. Overall, this location presents itself as professional but operates in a disorganized manner, with poor communication and a lack of attention to detail. read more

Received a call from a female representative! For a reminder to visit the dealer, when I advised her I already made a purchase she was super rude. The most nasty and sarcastic individual! I'm happy I bought my car elsewhere. I would not recommend this dealer they definitely need interpersonal skills! She is definitely in the wrong line of work! read more

My calls requesting follow up on warranty work, an appointment for recall work and a regular service appointment have not been returned for months. read more

On 3/25/26 around 12 pm , I've bought a vehicle in the past from Lorenzo Ford so I saw a vehicle of interest and decided to go check it out , already knowing the numbers being advertised I walk into the dealership and watch several of salesman talking and having conversations and look at me and decided to keep talking so I ask the women at the desk for a salesman and she look back and called one of the guys that was deep in their conversation, I ask him about a particular vehicle and we went and check it out I ask him for the price and he basically gave me a price 20-30k over the price as advertised, So I check the vehicle out and ask again purposely for the price and he gave me a ridiculous amount again the sticker is on the truck , and says the same price as on line , so we went back inside and set down and he went to go get a break down of the numbers after waiting 20 minutes I politely got up and left , by the time he realized I had left I was literally pulling in to my house and on top of that he text the numbers to me on a invoice piece of paper asking for an extra 33k more for the vehicle, overall it was a bad experience with unprofessional people. Just terrible overall read more

I would give this place 0 stars if I could. I purchased a used 2023 Volkswagen Tiguan with low miles on 1/24/26 in Homestead and have had several issues with this dealership since that time. First, they couldn't find the 2nd key for the car and told me that they would mail it to me. About 20 minutes after we left they called to say they found it and it would be sent. I still do not have the key and dozens of calls to the dealership and messages left to return my call are NOT returned - specifically calls to Juan the manager. Next, about an hour into our drive home, the car had a message pop up that it was low on oil. I pulled into a gas station and sure enough - there was NO oil in this car. I put 3 quarts in, and then next day had the car looked at by my mechanic. The engine was fine, however he found hidden damage under the right front of the car that was NOT reported on the CarFax report or by the dealership. The next issue was getting the car registered. When I purchased the car (for cash), the finance guy put the title into a FedEx envelope and said my County Treasurer would have it the next week along with a check for the taxes I paid. 6 weeks later, I'm still waiting for the title to show up. Again, calls are not returned. I finally tricked an operator to connect me to the Title Clerk yesterday and found out that the FedEx paperwork was just created the day before to go to a 3rd party. The 3rd party says it will be 21 days from the time they receive it before I will get it. My county starts charging penalties 30 days after purchase. I can handle issues like this because that happens (well maybe selling a car with no oil in it doesn't happen). What I cannot handle is when I spend $20,000 for a car and I can't get anyone to answer the phone or return messages. I would put everyone on notice not to purchase here and get the better business bureau involved. read more

Worst place to buy parts I came and bought an converter ford my 2015 f150 I came back with the box wet due to the rain a day before and I was told they don't want to take it just because the box is wet are you kidding me ?? read more

Lorenzo Ford - Converter box that wasn't accept it - Car Dealers Near Me - Homestead, Florida

Emanuel checked me in and told me my service would take no more than three hours. After that time passed, I asked for an update and was dismissed rudely and unprofessionally. I waited another hour and experienced the same behavior. As I walked away, he spoke about me in Spanish, assuming I wouldn't understand. Buying the car was a great experience, but the service department's attitude, rudeness, and lack of professionalism were extremely disappointing. read more

Worst dealership experience of my life. In my opinion, Lorenzo Ford and Ally are completely messing up with my time, money, and my cancellations we're talking over $4,000 that they put in the back of my contract I'm still fighting to get back. And the vehicle is already fully paid off. Here is my phone number (305) 915-8902 I expect a phone call from your GSM or General Manager read more

I bought a little Maverick truck there 6 months ago. It was due for an oil change and I had received a coupon from them, for an oil change and More, for 72.95. I made an appt, checked in, and was told it would be about 1.5 -2 hours. After 2.5 hours I went to check on progress and found my truck had not even moved from the spot I had parked it in. I asked servce about it and they apologized and finally took it in. It was ready in about 30 minutes. when I went to pay they told me the bill was $150.00. I asked Why?, and they told me that the coupon was for Synthetic Blend oil and my truck needed full Synthetic. I sat there and Googled the price of the Motorcraft oil they were using and found it within a dollar or two price of the Synthetic blend but they insisted on charging me $85 dollars for the oil. They gave me $20 off but would not budge on the oil price, which should have been covered by the coupon with maybe $10 additional. They never informed me about the increase before they did it either. Needless to say, after massively overcharging me for the price of the oil, instead of honoring their own coupon, they have proved themselves to be out for the money, instead of taking care of customers. I won't be going back for service, or for buying a car in the future. If I can't trust them with service why would I expect them to be any different with car sales. read more

On 7/26/2025, I drove down to Lorenzo Ford of Homestead, Florida from West Palm Beach to inquire about a specific used vehicle: a 2023 Chrysler 300 C edition. The vehicle price was about $44,000 before any taxes and fees. The sales transaction and process went smoothly; however, the issues occurred after I purchased my vehicle. My vehicle broke down on 9/9/25 which was towed to a Chrysler dealer (Arrigo Chrysler Dodge Jeep RAM West Palm Beach). The result of it was a broken intake valve spring which was replaced and covered by a warranty. Additionally, the service department informed me that the vehicle was misaligned, and the tires were unbalanced. I believe Lorenzo Ford should be accountable for ensuring the vehicle was properly inspected and resolve any quality issues, especially when my vehicle had a sticker on the top corner windshield assuring me proper vehicle inspection took place. On Thursday October 23rd, I emailed several individuals about the concerns I had about my vehicle and lost mail content they sent. As of this day, I have not received a response from anyone at Lorenzo Ford. I've escalated this matter to the Better Business Bureau to help me get a rapid response from the organization and seeking resolution from them, however, as of 12/1/2025, the BBB informed me that Lorenzo Ford failed to respond. Additionally, I've escalated this matter to the Florida Attorney General's Office by filing a complaint with them. read more

Bought a $99,000.00 expedition truck, new and the salesperson had no idea how to use the computer that operated the vehicle, he was to busy texting while we took a road test, and they were very pushy to get you to get funds to buy truck, we drove a long way to see it, very disappointed with them....The truck was not disappointing, love the truck..... read more

Un dealer del cual me llevo muy mala experiencia, poniendo en duda la validez de un documento que me entregó carmax sobre el valor de un carro, porque según ellos el papel no es confiable solo por no tener el color amarillo con el que anteriormente venía el documento, lo cual yo considero una falta de todo y de respeto, pero eso solo pasa cuando uno asiste a dealer mediocres, que lo que quieren es dar menos dinero que el que dice el supuesto documento que para ellos es falso. Espero mi opinión les sirva a mucho para que no tengan que pasar por lo mismo. Y si quieren un mejor consejo no asistan a ese dealer que todo es una mentira. read more

This dealer is deceitful and deceptive. I would NEVER recommend this dealer. The finance is not to be trusted either. They will tell you anything to get a "sale". Stay away. Find another dealer if possible read more

Run! I spent 4 hours waiting for a 30 minute job. I needed a new seat belt and new battery. I arrived at my12:00 scheduled appointment. After two hours I questioned Frandy the service rep. His response was " what do you want you got here at noon". I reminded him that was my scheduled time. Instead of bumping customers who have appointments with drive ins, maybe the unscheduled car should wait until appointments are satisfied and then they can fit in. I doubt I will ever use Alorenzo Ford again. read more

UPDATE TO A PREVIOUS FIVE-STAR REVIEW: IF YOU ARE A WOMAN, DO NOT EVEN THINK ABOUT IT. THEY WILL TAKE ADVANTAGE OF YOU. The deal was already not working. I already wanted to leave. but against the better of my judgement, I stayed an extra few minutes to hear out the general manager, Diego, when he came into the room to salvage the situation. Diego gave me a final vehicle price of $17,000 + $1,000 for the gap insurance, bringing me back to the total of the vehicle price I was comfortable with of $18,000. I put a $3,000 down payment to cover essentially what would be taxes and fees. They have me a steep interest rate of 7.99%. The monthly came down to $412 for 54 months. Steep. But in my naivete, I signed the pad they handed me without looking. I trusted everyone at the dealership at this point. it was not until my return to South Carolina, 750 miles away, that I opened my financing documents (conveniently tucked into an envelope when the Finance Manager, Fernando, handed it to me at the dealership) that I saw he listed the CASH PRICE for the vehicle at $19,100 (after a $500 sales tax - outside any registration and dealer fees) in excess of almost $2,000 above the agreed-upon price of $17,000. This price gouge essentially making my $3,000 down payment useless. I purchased a vehicle from this dealership in December as a Christmas gift for myself after having driven the same car for the last 13 years. And what should have been a pleasant experience has turned into a nightmare. PLEASE NOTE I have been trying to reach out to the dealership for a month in hopes of solving the issue - PERHAPS it was merely an error - but I have not been able to hear back from anyone and everyone so conveniently is now either on vacations or in meetings. Even the internet sales manager Orlando has gone MIA. The General Manager, Diego, has refused to give me any type of correspondence despite my multitude of calls and emails. Very disappointing. Please take your business elsewhere. ORIGINAL REVIEW 12/24/2023: Thank You, Mr. Frank Grullon, for helping facilitate the purchase of my next long-term vehicle; for going above and beyond, making me feel understood through my anxieties, and even checking in to make sure I made it home safe. The only things that could have made the experience better were not any things anyone had means to control: #1.) being that I I wish the extended warranty went further in mileage for its coverage and #2.) being that I truly look forward to better finance rates in the future. Even through these hurdles, the entire team worked with me to make sure I did not leave empty-handed. Thank You to Internet Sales Manager, Orlando for initiating a conversation and facilitating my arrival in Miami; Sales Agent, Mr. Frank Grullon, for being the absolute best one could ask for; the Finance Manager, Fernando, for his patience and willingness to present to me all possible scenarios; and The General Manager, Diego, for dedication to customer service in making this purchase possible. Happy Holidays and Thank You once more for my new car. Sincerely, SP read more

Lorenzo Ford - listed cash price of $19,000 instead of $17,000 I agreed upon - Car Dealers Near Me - Homestead, Florida

This review is for Loronzo Nissan My car came in one week ago for a check engine light. They have not even determined the problem with my car. They have had it over one week and the two things that it came in for have not been completed yet. I am extremely unsatisfied with the service read more

I bought a Jeep there. Won't even mention the disgusting bathroom. I still shudder and I'm not easily frightened, I digress I was Promised a 50$ Visa card "just for test drive" never got it. Even after buying the car. Recently, I needed info on my extended warranty I purchased. Called and left 3 or 4 messages....nothing. So, no customer service they couldn't care less. they keep sending me emails they want to buy my Jeep back...so they know I exist lol. As If! read more

Lorenzo Ford - Love my Jeep - Car Dealers Near Me - Homestead, Florida

Jessie Estrada is one fantastic salesman! Jessie immediately puts you at ease. He connects on a level that redefines the car buying experience that is so many times riddled with pushy salesman! As a family, we have been there! He listened to us from the moment we arrived and what we wanted. There was no high pressure to sell us something we did not want. He did offer us options we had not considered. So, he gave us a back up plan! Our son was extremely happy they had a truck similar to the one he wanted. Jessie was able to explain the differences in the two trucks. We were helping our son purchase a truck. (II was in touch with my husband via text and phone ), we felt he answered our questions about the truck our son had his eye on! Our son appreciated the texting and phone calls after we left and felt like he was building a relationship with Jessie as a future Ford customer. The purchase of the truck, which turned out to be the back up plan Jessie recommended, was as smooth as I have ever had in almost 50 years buying cars. The paperwork was ready when we arrived. our questions were promptly answered, and we were given the appropriate paperwork. We were out the door with the new truck in no time! Our son is extremely happy with his truck. The mileage is great for a truck of its size and we are very happy with the many safety features this truck has! We will happily recommend Jessie to anyone looking to purchase a vehicle!. Jessie and this Ford dealership make you feel like family and that is something really hard to come by in businesses today. read more

I just wanted to thank Luis and Fernando again for putting me in the car that was atop of my list today. I never felt pressured at all and you both came across genuine and professional. Being in the service industry, I really appreciated the sincerity and passion that can be difficult to deliver day in and day out of a work week. Didn't really get to open it up much on the 18 mile stretch driving back home. Traffic and rain, lol. But I took it to the west end of 7 mile bridge and waited and waited and waited for the last car to pass and finally got to REALLY appreciate the performance. Thanks again for working with me!!! ~Proud 2nd owner of an Alfa Romeo Stelvio Ti Sport read more

If there was less of a star for Homestead's Lorenzo Ford, that's what I'd give them. That place is full of liars and thieves from the salesman Luis who sold me a car that was not the one I wanted, the manager who never gave in and Fernando the financier who could get the numbers as he wanted, stolen my $3,000 deposit.. don't go to this dealer, save yourselves let them scam them. read more

Seen this car online for internet price of 15,990. Sent an email and called to advise that I was 3hour away but definitely wanted to purchase. Lewis called back and asked, "How can I help you" Once he confirmed who he was we proceeded with the convo. I told him I seen the car online, got an approval from The credit union. I asked if he could send me physical pictures of the vehicle and a total with taxes/fees out the door. I had my own tag no need to add that in. He asked that I send my name and address so the county taxes could be calculated correctly and he'd give me a call back Lewis said Oh, so that knocks out my third party, let me run some numbers and get back to you. I called 4 times and he texted back. $21449 out the door I said I never received the pictures and asked how much taxes is that? His replied, no one said you wanted pictures, I will go get pics. Still NO pics and NO explanation as to how there was an extra $5,459.00 added to the car just because I was using my own lender. BUYERS BEWARE read more

Lorenzo Ford - Text message from sales mgr and picture of the vehicle from their website - Car Dealers Near Me - Homestead, Florida

Worst experience with this dealership. The people are rude. My mom Brought in her mustang to get it fixed & then they didn't tell her that her car was ready and she looked outside and noticed it was sitting there for a while & then they tried to get my mom to pay extra money because it was sitting there longer and thankfully my moms a smart woman and made sure she wouldn't get charged. I can only imagine how many woman on the daily get taken advantaged by them. When I bought my bronco from them they didn't even vacuum the car at all and the dealer asked me to not give him a bad review because of it and bribed me by saying he'd fill up my gas tank and I laughed. This place is a joke. Go to sawgrass ford way with the drive. This place is the worst. read more

My experience was overall good. It's not a small place and they have lots going on. Fernando and James made sure that I was taken care of throughout the process. Thank you Fernando and James. read more

Good luck trying to get a service person on the phone to even install tires or return a call. I do not recommend calling Lorenzo Ford to do any services whatsoever. read more

Not sure why I'm having so much difficulty w/ this dealership issuing my GAP refund. Never needed it in the first place and the General Sales Manager - Ariel basically forced me into purchasing it after repeatedly telling him I had no need for it. Fast forward several months and still have yet to receive the refund in the mail although the GAP has been cancelled w/ CARCO since the beginning of September. My sales agent - Adrian has also quit responding to my contacts and phone calls into the dealership go nowhere. Better off doing business w/ Sawgrass or Plantation Ford. Next step will be calling my lawyer to expedite the process. read more

This dealership is a scam!!! If I could give a 0 star rating I would. Let's start off with that the financial manager Ariel Gazo after we repeatedly told him TO NOT PUT my girlfriend as the primary signer only as the co signer, nothing else other than that he went ahead and chose whatever benefited himself at that moment which was putting my girlfriend as primary since she has better credit. Second point he promised platinum warranty best of everything to bring the truck back after 30 days in order to fix all the problems the truck had. 3 months later, the truck still isn't fixed with the problem he sold it to us with. THIS HAS TO STOP. And let's just say he always has a problem when we go to him to try to fix this problem. Also took the truck to service and put 152,322 miles when the truck had 117.324 they need to close this dealer down and stop the scam. read more

We were otw to Marathon FL from Tampa and the AC went out on our 2023 F150 - they had no time for us. Asked if we could pay for emergency service and Daniel told me they have Emergencies ahead of us. We are not from the area, clearly on a road trip. I find it hard to believe they had other emergencies.... read more

I Went in with an issue spoke to the director Nestor Alvarez and he personally help through my service needs. great service. enjoyed the waiting room beautiful shop , it was clean, customer can see through big glass on whats going on, I thought that real cool. read more

Worst dealership, cant give it a zero but I can leave this review! Tried multiple times to get a call back on a quote for an extended warranty, 4 days later no call back was even told the manager Gabriel moncaba made sure one of his guys would call me! Never did 8 calls and messages from 2 different people and phones and nothing finally called ford coporate and they appologized and was sent to a different dealership! What a joke of a business! Must be the ownership and managment. Will drive farther to avoid this shit hole not worth dealing with! Definitely avoid this place check there other reviews that will show how this place runs! Ford should shut this place down! Or make them a general car lot and remove ford from the title. read more

Purchased a 2022 Maserati Ghibli from here two days ago and not a great experience regarding transparency. After I signed the contract, I was told the car only came with one key fob. It was also told to me that there was nothing they would do. i mentioned that I should have been told about that before signing the contract, as I should have had a discount to purchase another key fob, but they said nothing. This is not normal when purchasing a two-year old luxury car. I would expect two keys and a full tank of gas. I didn't even get a full tank of gas. read more

Called to schedule service. Service techs were busy so left my contact info with secretary I guess. No call back that day. Called next morning. Some with same secretary again and she indicated she passed my info to a Luis and that she'd transfer me to him. Got his voicemail n left message. By late afternoon, still no call back. Horrible first impression. I'm attempting to get my car serviced and they're not making a good impression. Caked back that same day, (2nd day) trying to inquire and schedule and asked to speak with service mgr. They transferred me to him, got his voicemail, left message. No call back. Now 3rd day, I get a call from dealership but it's not Luis or service mgr. It's a new guy who has never worked with Ford before. Her couldn't answer my questions but indicated he'd find out what the cost would be for a transmission flush and would call me back. 90 minutes go by and instead of calling me, he sends me a text quoting me something ridiculous. He didn't know id my number was a cell but luckily it was. Horrible attention. Horrible service. Took my car over to Kendall Ford where everything was perfect. I would NOT recommend this place for service. I figure the same for sales. read more

we had a flat tire and found out we never got the locking lug nut key. I called and asked for it. i was told "it was a 2021 and this is 2024. we must have had the tires rotated". I told them they could look on the service records there and see that they were the pe who did the tire rotation. so then he thinks we don't know where to look. He lists glove box, center console, compartment with the spare tire, side panels in doors, tool bag, which we don't have, and finally compartments in rear space, which we don't have. so now we sit and wait. we were told we could drive it there and they would fix it. we have a flat and live in Key Largo. we were told we could have it towed and a tire shop should have a key that fits. After hearing that, I wondered why we even have locking lug nuts. if someone wants to steal my wheels, they probably have a key. At this point I want all of the locking lug nuts removed and replaced with regular lug nuts. I agree with all of the people that yo can never get a hold of service department and leaving a message is useless. they never call back. The only reason I talked to someone a few minutes ago is because I said it was an emergency and needed to talk to someone now. The girl was going to take a message but I was so upset and told her a loud NO. after several more minutes I finally talked to someone and went through that conversation. now I'm waiting for a manager to call me back. read more

Worst customer service in dealerships. The girl that picks up the phone is lost. Managers never call back. They only care about the sale they make. Once it's made your history and they don't care to make it right. Never buying from there again. read more

charged $230 for a forescan to only swap gear on ecu/vcm. when my Buddy got it done for $50 at Kendall ford. ripping people off don't recommend this place. Ford supposed to have a lifetime warranty for $50 for the forescan license so you don't have to renew. read more