Service takes way too long for no reason and when I looked on my dash cam all you see is the mechanics taking their sweet time

Frank fue el que nos atendiendo a mi a mi mujer y fue súper amable con nosotros y nos ayudó en todo lo recomiendo 100%

I had an outstanding experience working with Jose Duenas at South Dade Toyota when purchasing my new car. From the start, he was incredibly professional, kind, and went above and beyond to help me get a great deal. He spent hours working on my behalf, ensuring everything was handled with care and transparency. What truly stood out was his genuine character--you can tell he has a good heart and genuinely cares about his customers. He didn't just focus on closing a sale; he made sure I was comfortable with every step of the process and that I was getting the best possible deal. He looked out for me not just as a customer, but as a person, and that made all the difference. He was also incredibly thoughtful and accommodating with my family. We were at the dealership for several hours, and he made sure my mom and daughter were comfortable the entire time, offering drinks, snacks ( paid by him) and a welcoming environment. That kind of consideration is rare and truly appreciated. After the purchase, Jose took the time to thoroughly walk me through all the features and technology in the car, ensuring I felt confident driving away. Even after I left the dealership, he followed up to make sure everything was going well and to see if I had any questions. To South Dade Toyota: consider yourselves very lucky to have a salesman like Jose Duenas. Employees like him don't come around often, and I hope he is truly valued and appreciated for the outstanding work he does. Because of the amazing service I received, I will be recommending Jose to anyone I know who's in the market for a car. He has definitely earned my trust and future business. THANK YOU JOSÉ DUENAS!!! Tuve una experiencia excepcional trabajando con José Dueñas en South Dade Toyota al comprar mi nuevo auto. Desde el principio, fue increíblemente profesional, amable y realmente hizo todo lo posible para ayudarme a conseguir un excelente trato. Pasó horas trabajando en mi caso, asegurándose de que todo se manejara con cuidado y transparencia. Lo que realmente me impresionó fue su carácter genuino, se nota que es una buena persona y que realmente se preocupa por sus clientes. No solo se enfocó en cerrar una venta; se aseguró de que yo estuviera cómoda en cada paso del proceso y de que estuviera obteniendo el mejor trato posible. Se preocupó por mí como persona, no solo como cliente, y eso marcó una gran diferencia. También fue muy atento y considerado con mi familia. Estuvimos en el dealership durante varias horas, y se aseguró de que mi mamá y mi hija pequeña estuvieran cómodas todo el tiempo, ofreciéndonos bebidas, snacks ( que el pagó) y un ambiente acogedor. Ese tipo de atención no se ve todos los días y es algo que valoro profundamente. Después de la compra, José se tomó el tiempo para explicarme con detalle todas las funciones y la tecnología del auto, asegurándose de que me sintiera segura al salir manejando. Incluso después de salir del dealership hizo un seguimiento para asegurarse de que todo estuviera yendo bien y para responder cualquier pregunta que tuviera. A South Dade Toyota--considérense muy afortunados de tener a un vendedor como José Dueñas. Empleados como él no se encuentran fácilmente, y espero sinceramente que lo valoren y reconozcan por el excelente trabajo que realiza. Gracias al increíble servicio que recibí, estaré recomendando a José a cualquier persona que conozca que esté buscando un auto. Sin duda, se ha ganado mi confianza y mi lealtad como cliente. MUCHAS GRACIAS JOSÉ DUENAS! read more

Came all the way from California to finalize a deal, and it was totally worth it! Huge thanks to Oscar for making the process smooth and helping me wrap up all the paperwork in less than a day. I'll definitely be recommending them to family and friends! read more

I live in Delray Beach, FL and decided to drive 90 miles to South Dade Toyota to buy a new vehicle as they provided me the best options, best price, best service, leasing vs buying, and honestly have the nicest employees. I have been a Toyota owner for many years and happy with their cars, but finding a good dealer that is honest, friendly, and has no BS is actually challenging, so when I needed a new car, I decided to look around and was very happy to find this dealership. My only challenge was it was a long drive from my home, but what the heck, I took a chance. I worked with Freddy and he was a wonderful sales rep, answered all my questions, pointed out some interesting things to me, and gave me zero pressure with making a decision between a few vehicles. I probably spent 90 mins looking and test driving two vehicles as they both had the colors and features I wanted. I asked for the price, did a little negotiating as I did my research before, and we agreed on a final price. I then had my current car evaluated and was very happy with the offer as it was very fair and allows me to lower the taxes on my new purchase and that took about 30 mins. Then Freddy went to the sales manager to get a price (I always had that all dealers do this but that is the standard practice in buying cars) and he came back with the price with my trade-in and some necessary tax, tag, fees, etc. and 15 mons later I was taken to the finance manager Juan as Freddy took my car for gas and detailing. Juan was super friendly and helpful, and I get it he had to give me tons of add-on fee options that I really did not want to buy, however when it came to a specific additional warranty and we looked a the benefits and price, it was actually a good deal, even though I hope I never use the benefit. Juan also got me approved for the lowest finance price and I was happy with the rates. I did want to add a few thousand on my credit card to get some points, but they charge a small percentage fee, so I passed on that option. My closing took about 45 mins and then I was back with Freddy to transfer my person items from my older car to my new car. So, my total time there was about 4 hours, but I went on a Monday after lunch and avoided the much busier weekend. There are tons of Toyota dealers in Florida, but I think South Dade Toyota offers the best combination of inventory, price, friendly staff, and great management. My only wish was that they were closer to where I live. If you are shopping for a new or pre-owned Toyota, South Dade Toyota is, for sure, my favorite place to shop. read more

Wish I could give them a lower rating. Under no circumstances, should you ever take your car here! Took my truck in for an oil change and the mechanics told me I needed four new brake pads when I had had them changed less than a month ago . Took my wife's car in and they told her a very similar thing wrote up a whole long list of things she needed to fix half of which were done by a good 5.0 star Toyota dealer upon buying the car less than two months ago . These people are absolute shysters. And when I tried to talk to them about it, they didn't even blink an eye. They must do this to everyone. I would recommend breaking down on the highway before taking any vehicle into this place. read more

Serve called and told me I needed an oil change at 6 months. They made an appointment and I was on time. Service rep said it would take about an hour. After 2 1/2 hours, I went back to service area and they said I was next. 15 minutes later the truck was ready with a tire rotation and no oil change. Said they don't do it at 6 months. What a wat of time. Listen to yourself and not them.. read more

Ask for Merila @ South Dade Toyota in Homestead. She knows her cars!! Very clear & honest. Clean & big dealership. No pressure environment. TY!! read more

Stay away from this place. They charge thousands over MSRP, and not just now in 2022 post Covid, they've been doing since at least 2019. In this case 4 grand over sticker supposedly, although the msrp of the car is 25,000 they wanted 34 out the door. Don't come here.. Ps. Google also has a ton of fake reviews. read more

South Dade Toyota - 2019 rip off - Car Dealers Near Me - Homestead, Florida

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Nice car dealer. Service was great. Prices were ok considering the fact that the market is going crazy. read more

South Dade Toyota - Car Dealers Near Me - Homestead, Florida

I'm never coming back to this place, I made an appointment for maintenance only be to be told I had to wait in line like everyone else. Over 10 cars ahead, with and without appointments. This is not the first time it happens and no one ever gives a solution. If they cannot handle the amount of appointments then they should cut back and be realistic with their numbers read more

Made an appointment here a while back and waited two hours to receive my car for basic maintenance even after complaining. Horrible customer service. All the clerks were there talking chusmeria. GET IT TOGETHER. Never coming back and would never recommend. read more

Did not help we asked to check out a car and they said they didnt have the keys how can you have a new car on the lot and not have keys for it read more

Estoy súper agradecida con la compra de mi vehículo Toyota encantada con la atención del vendedor Jailer se los recomiendo muchas gracias

Most unprofessional dealership you'll set eyes on take your business elsewhere and service is better done by a 5 year old than south dade Toyota they damage your property and make excuses like children had to force them to replace my lugnuts they damaged and for a long time heard noises from inside the tire I never had time to address the issue come to find out after removing the old tires they glued my tire sensor like some savages instead of replacing It they wanted to charge me lol you should use your sales man skills when your boss finds out how stupid you reading this you lost a loyal customer none the less my Tacoma is wonderful as long as it's away from that jungle beware read more

South Dade Toyota - South dade Toyotas fine work - Car Dealers Near Me - Homestead, Florida

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Called to get some quotes online for a lease end. Discussed options on via text with a rep, went to the dealership and didn't work with that rep. Was given to someone else. The person I worked with was super nice however, there was a language barrier. I have worked with several dealerships in the country and I got the impression that they thought I would cave to their offers. The staff was dressed very unprofessionally and I was shocked when I walked in. If you're looking for a deal, or a group that will work with you.. this isn't them. read more

estoy muy contenta por el servicio que me brindo el vendedor jefferson linares lo recomiendo al 100% no duden en pregunatr cuando vallan a south dade toyota.gracias read more

I used to love this dealership and have bought 3 cars there over the years, however I'm disappointed with their service department this time around. I've called for days without response or they pickup and hang up. I'm switching to another dealership which was able to help me right away!! read more

For some reason this place thinks it's smart to pay or give out free rides to food influencers across Miami. Is this supposed to make me wanna go buy a Toyota? When someone who has fake likes or a bunch of pod comments drives a car around for a couple of days pretending that they drive it. Joke. read more

I have been trying to have my 2020, TRD Tacoma, repaired since March 2022. I have brought the truck in for the same exact issue on more than 5 visits. None of which have corrected the wobbly issue in my front axle. I paid almost $400 dollars for an alignment that I knew I did not need. That was because Service Manager, Mr. Jose Suarez assured me that all I needed was an alignment. Well that did not correct the issue. When I told Mr Suarez that now I'm out $400, he said sorry, and to bring the truck back on February 7. Today February 7, I came In again as requested by Mr Suarez, he rode with me in the truck when I pointed out the wobble coming from the axel, he said "I need a car and not a truck". At that point I drove him back to the service building and informed him how unacceptable this was and that I will never! Ever! Purchase a product from South Dade Toyota. It's unbelievable how difficult it is to have people nowadays do there job. The truck was literally shaking, going down the road, and he looks straight face at me and said there's nothing wrong. I need a car not a truck. GTFOH!. read more

Glad to get the service done at what I took to be a reputable shop. The work was done for a half hour while I watched people enter the building to pay who arrived after me. No one came to ask if we wanted to pay and leave. No apologies from anyone but the poor check-in high school kid. Ugh! Do you need to have bought your car from them to get the fast service? Or just be willing to enter the building during a pandemic? Either way, clearly I'm not a squeaky enough wheel. read more

This dealer has absolutely fucked my mom over. THIS. DEALER. FUCKING. SUCKS. They recalled some corollas (my mom's qualifying for the recall) and have since shipped the car to Orlando where they are refusing to give it back. My mom missed a payment but immediately payed It once she realized she was late. Now they have shipped it to an even worse toward who is fighting my mom tooth and nail refusing to return her 2023 Corolla. fuck all of you burn in hell read more

My car has 2 recalls so I called in to take care of it. They scheduled an appointment and I came in. I was told they'll call me when it's ready to be picked up. Not even 30 minutes later, they call. They couldn't take care of the recalls because they had to order the parts. Ummm.. okay, fine. They placed an order and said they'll give me a call, maybe a week or two. Two weeks go by, nothing. I call back in to check the status. Apparently the parts weren't ordered. "Sorry, we'll order it now, we'll call you". What do you think happened?! No call! I called back yesterday. I was told my service advisor would call me. Of course I never got a call. I call back today. "We just ordered the parts, they'll be here next Tuesday". I asked "was this ordered just NOW? As in today?" Her response: "yes". I told her to cancel the order. I'm taking my car to West Kendall Toyota. Now I'm scheduled to get an inspection done tomorrow and take care of one of the recalls. And they offered me the courtesy shuttle so I can go finish Christmas shopping while they take care of my car. Not the way I wanted to spend my birthday, but I'll take it. Wish I could give Toyota of SD 0 stars. read more

Worst place to buy a car from they don't offer any incentives they ask you what you wanna spend them up it you don't get to pick the car you want they take the money you ask to hold lie to you and was never provided a bill of sale read more

On April 3 I turned in my NISSAN ROGUE SELECT car for which they gave me $ 15,000, I used 9,368 to pay for the existing Loan from Capital one and the rest I put towards the purchase of a new car. Today is the 12th and they still haven't paid Capital One the $ 9,368 when I call the dealer they tell me they are going to send the check to my house. I explain that my 10 days car payoff is going to expire, i ask their to call capital one and make the payment. When I asked for a manager the receptionist put me on hold and after a long time she hung up my call. I called again several times and since they had my number registered they did not take the call. Then they answered me after many calls telling me that she had nothing to do with it, she is only giving me the information of another girl who is working on my case. Now I'm on my way to the dealer so they can explain well what's going on. Bad customer service ever. I'll never do business with this South Dade Toyota Dealer again. read more

muy agradecido con Freddy Reyes por su asistencia y ayudarme a lograr comprar mi primer carro 0 millas en este país. read more

South Dade Toyota - Car Dealers Near Me - Homestead, Florida

My experience was great! The paperwork was fast and I got a good deal for the car that o choose read more

The service was the fastest ever. Was able to get in and out in less than an hour. The wait time was as expected and wish it can continue that way read more

When purchasing a car here, the team will take your calls, provide you with information and whatever else you need. The minute the deal is closed - THAT'S IT. No one will return your calls. You will be lucky if and when they answer the phone. The service from sales staff is horrible. This is my 5th Toyota and I have worked with dealerships from Homestead to Palm Beach and this dealership is by far the WORST!! read more

When it comes to service, I prefer getting my car serviced at this location vs Kendall and west Kendall Toyota. I purchased my vehicle brand new in Kendall Toyota but I've never had an issue at south Dade. The service advisors are more friendly and knowledgeable, always resolves my issues the first time. read more

South Dade Toyota - Car Dealers Near Me - Homestead, Florida

I was waiting about 3 hours just for a simple oil change, terrible service, No one gave me an apology or explained that they could deliver the car to my house when Them finished. I had a bad experience. I would like just put a half star read more

The service department is a joke. Not only poor customer service and rude. We dropped our car off for an appointment and while we were 10 minutes late (gotta love Miami traffic), we made sure it was ok to still bring in our vehicle. Reassured it was fine and that it would take roughly 30 minutes. With the kiddos with us we decided to grab dinner literally right down the road at Havana Spice. Before we left, we confirmed that they closed at 8 PM. And on our way to the restaurant, we called to double check that they did close at 8 PM. The website, Google, and yelp all said 8 PM. So... two people and the additional sources eased our concern of closing time. We didn't want to be in a place where we had to rush if they got done early (that is why we asked twice and looked at additional sources for the Service departments closing time). As dinner was set at our table, we get a call from the service department advising us they will be closing soon and asked if we wanted to come get our car. I was a little confused, because we did confirm they close at 8 PM. When I asked if the two people and additional sources were wrong she said, "no we just feel like closing early because we don't have anything else to do". So, we boxed up our food because she told us she would leave the keys in the car on the lot. We don't know the area that well, did not feel comfortable with that option, and so I told her we would be right there we were just a few minutes away. I did advise that I was upset because of the poor communication. When we got there the gates were locked. My husband found someone who was leaving service and no one knew where our car was. Ten minutes later they said, "oh it's at the other building". When I asked to speak to a manager the girls at the front were very helpful. However, the fella she asked to speak to me told her (I was standing less than four feet from him), "not our problem". To top it off... our car now has a new scratch on the bumper. I am PISSED. Not angry, pissed off. This is the second less than desirable experience we've had. Why did we go back after the second? Because, I believe everyone has a bad day. Second time... that's the start of a poor pattern. read more

The 5 star rating is for actually their staff names DANNA. In this business where car sales people want to share you down for every penny. Dealing with Danna was a breath of fresh air. Found her to be honest and sincere in wanting to assist and make a two way deal. KUDOS to her read more

I had a flat tire on my rental car - far, far away from the office in Ft. Lauderdale with no spare! My trip was saved by the quick thinking and speedy service of Jaelis Rodriguez! An inexpensive tire was fitted and I was on my way within two hours. She really understood my situation, expedited the work, and was a huge help! Thank you Jae and South Dade Toyota! read more

Beware! This place charges a $300 hold on top of a fairly low rental rate! Note this information is not included when you make the rental but when you pick up the car read more

I was recently shopping for a new Toyota. I am 70 years old, and have bought many cars from many dealers over the years. I found Jose and Hayleen at South Dade Toyota to be among the very best I have ever dealt with. Jose was clearly very knowledgeable, honest and transparent, both about the car itself and the deal he was offering. He also gave me the best price from anyone. Hayleen was extremely friendly and helpful. No BS. No pressure. Very honest about what were dealer charges, what were Toyota charges, what were about tag agency charges, etc. I recommend South Dade Toyota to everyone with no reservations. If you want honesty, integrity and a good deal, this is the dealership to go to. read more

DON'T BUY YOUR CAR HERE YOU WILL BE SORRY these people are unethical and ruin people's life. i went into the dealership and asked them to check my credit to see if i qualify for a loan. the finance associate ruben told me that they got me approved and needed to put more money down so i did. the next day i took the money and drove off with the vehicle on a thursday. six weeks later they called me back with the excuse that i needed to sign up papers because they don't do business with that bank anymore. they told me i had not been approved and i needed to return the vehicle after six weeks. they sent me my daughter home and my grandson home on a uber. left me without a car. they can't return my money for about 5 days. i miss all my work days friday, saturday, sunday, and monday. don't buy a car here they don't care all they care is about the sale even if you don't qualify and then they take your car a few weeks later when they can't find you a bank to finance you. they lie. read more

South Dade Toyota - Car Dealers Near Me - Homestead, Florida

This is a review about the South Dade Toyota Body Shop. If it was possible to give a 0 star review I would. My mother has a brand new, 3 month old Toyota Highlander which was involved in an accident. Since her car was brand new we thought that taking it to the dealer to be repaired would be the best option. We were incredibly wrong. The head of the Body Shop, Larry, is the rudest, most insulting person we have ever had the displeasure of dealing with. My mom, younger brother with disabilities, and myself (who is 9 months pregnant) have gone multiple times just for this one accident and her car is STILL NOT repaired correctly. Larry continually states that there is no issues with her car even though I also own a brand new Highlander and the differences after they supposedly "repaired" the car are obvious. The first time we were told the car was "ready to pick up and fixed" I took my husband because we assumed we were being treated poorly due to being women. Larry even managed to insult my husband when my husband called out his inconsistencies. Larry loves to state "I'm the Toyota expert." In a way to get you to shut up. This morning was absolutely the last straw, though. I was not feeling well (due to being 9 months pregnant) and stayed in the car. However, every word they spoke I could hear as they were right outside the car. Larry had the audacity to speak to my mom in the most demeaning tone I have only heard in racist videos telling people to speak English (that is honestly how bad it was). He told my mom there is nothing wrong with her car, that he isn't going to fix it AND "If you keep coming back you're looking for problems." Now I understand people have bad days, but he's consistently rude to a mother with a disabled son present, a 9 month pregnant woman, and even a male law enforcement officer. I have put on a smile and helped customers without being rude right after throwing up my life with morning sickness so there's absolutely no excuse for his actions. Never take your car to the South Dade Toyota Body Shop while Larry is in charge. You'll walk away feeling like you lost your dignity from the way he speaks to you and your car won't be repaired correctly. read more

After visiting several dealers in South Florida we went to South Dade Toyota. There we were helped by Javier Lazo. He was very helpful and professional. He was able to find us a new car at the price we were able to afford. Will definitely go back. My daughter loves her new car. Thank you read more

This was possibly one of the worst car buying experiences I have ever had or been part of. As I stated in prior reviews, I was looking to purchase a new car. My brother finally found a full time position working in a local hotel and considering that he now had both that full time position and another part time position, he needed a vehicle to get him to and from work. I gave him my two year old Nissan Sentra. So I needed a car... and so I decided to try South Dade Toyota because my family has had good experiences with their service department when my mother used to own a Toyota. In retrospect, I should have really searched the reviews for this place and focused on people's experiences with their sales department. Everything they warned happened to me while here. I came into this Toyota dealership with my mother to ask if I could talk to a salesman. I have learned that tag teaming when buying a car works because the shady dealerships do the same thing... I'll show you the perfect example in this review. We start talking and while I was looking for a top of the line Corolla, you know all the features navigation, power seats, leather, etc...he convinced me to look at Camry because they are larger and they had all the amenities I wanted while the 2018 Corollas don't have that option. I thought that was weird but I said ok let's look at the Camry. Btw I later looked online and found that what he said was not true. After the test drive he then began to talk pricing. He was telling me that to buy it, it would be $32000. I told him in no uncertain terms that was way to high... I mean I could have gotten a new Accord for $27000 and it had all the amenities he showed on the Camry. Then the first instance of, if you try to negotiate we will treat you like you have no money, came up. He said there are more affordable cars if you buy used and then insisted on showing us a used 2017 Camry with all the amenities for $26000. I looked around and it was dirty, there were small body damage...scrape marks on the vehicle. He then took us to the sales room and sat us down and started asking us which car we wanted. I told him I wanted the new one but told him in no uncertain terms I would not pay MSRP. I said that he has to negotiate with me and I told him point blank I had seen similar vehicles to this at other manufactures for a much better price. He then of course was talking that Toyota makes the best vehicles... I then talked about how I get an incentive of several thousand if a buy a Ford vehicle and he said that Ford is a terrible car. As prior reviewers said...no matter what you say they completely disregard your points. He then leaves us because he is going to talk to a manager to see what he can do. So we wait about 20 minutes... and I start talking to my mother and I tell her this place seems to want to railroad me and I am not going to allow it. All the while we are interrupted every few minutes by different sales guys coming in and out for different reasons either looking for a pen, their bag, their phone or some other bs reason. I know what they were doing... pressure/hard negotiation tactics. The negotiation wasn't going well, so he ran to his manager to give him an excuse that he can't do anything more...and the constant interruption was so we couldn't talk amongst ourselves. Then this guy, I am assuming is a manger walks in and sits...with us while the salesman sits at the corner of the room. Older guy... swaggering in... moment I saw his smirk and swagger... I thought oh great this guy thinks he is going to fool me. He began to immediately treat us like we had no money. He never even ran my financials. He started to say well people can't afford to buy a new car...the best thing for them is to lease the vehicle. How do you know what I can or cannot afford without running my financials?!... I thought. told him I'm not interested in leasing at all. He kept insisting that I needed to lease. When I started pointing out what I didn't like about leasing...he completely disregarded it. In the end he said well why don't you look at a cheaper car like the Corolla...and him and the salesman then take me to a barebones Corolla and they were trying to sell it for $22000... he then said you really need to jump on this price this is the best I can do for you. If you don't buy I today... there is no way I can give you the same great price... yeah another hard sales tactic... I actually overheard him as we walked to the car... telling the salesman hey I saved you there I should be your secretary. Yeah I was out of there... I told him thank you for your time and left. I felt the entire time I was there that they were planning on making me overpay for a car. I don't appreciate anyone trying to take advantage of me. I immediately left and drove to Autonation Nissan in Kendall and got a 2018 Altima with all the amenities for just over what they offered on their barebones Corolla. Final words...buyer beware! read more

South Dade Toyota - Order area for Ubers. - Car Dealers Near Me - Homestead, Florida

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