Finding a car at a fair price without outrageous mark ups these days seems impossible. We've had good experiences with most of the dealerships we have visited in the past few months as we shopped around but the staff at Spitzer really stood out because they took the time to genuinely listen to what we needed. Our car buying experience started with the General Manager, Phil, who reached out personally to help us get the exact car we wanted at a price we could afford. We also worked with Raynbow who is truly the best sales rep we've ever worked with. She was very detailed, patient, and informative with the car's features. Jesus, the finance manager, also played a key role in working with the banks to get the numbers to suit our budget. Overall, the team at Spitzer was excellent at communicating with my husband and me throughout the entire process and set realistic expectations so that there wouldn't be any hidden surprises. My car buying experience at Spitzer was great and we'll be recommending them to our friends & family. read more

If i could give zero stars i would i tried buying a vehicle from Spitzer CDJR Homestead and experienced the most frustrating customer service possible. Zero Follow-Up i chased them for four days via text and phone calls just to get a straightforward out-of the-door price They repeatedly ignored my messages Shady Tactics Instead of putting the numbers in writing, they kept dodging my questions and stalling. Unprofessional Management: They treat serious buyers like a joke. They try to add thousands in junk dealer fees and won't give you a clear breakdown unless you physically sit in their showroom. Taking my business elsewhere. Avoid Jose and their sales team if you expect transparency or respect for your time read more

The level of unprofessionalism I've experienced at this dealership is unbelievable. After purchasing three vehicles here over the years, I can confidently say I'll never be returning. During a service visit, my wife's Jeep had a tire rotation and not long after leaving the dealership, the wheel came off just down the street. There were only two lug nuts still holding it on. My wife and our 2-month-old daughter were in the vehicle, just two blocks from the expressway. I don't even want to imagine what could have happened if they had reached highway speeds. The response I received from the dealership? A simple "sorry." The incident damaged the rim, and a new one had to be ordered. They towed it back to the dealership and reinstalled the tire and ushered us off. That wasn't even the worst experience. I purchased a Ram 1500 that spent 7 out of the 11 months I owned it in the service center here. The truck would stall randomly, and tapping the brakes would engage the parking brake a dangerous and unacceptable defect. After a long and exhausting back-and-forth, the dealer bought the truck back at nearly a $20,000 loss to me, then rolled the balance into a new vehicle. To make things worse, the new truck was delivered missing roof trim something that took 5 months to get Frankly, this dealership should have been shut down long ago. Let's not forget that a few years back, an employee left the lot recklessly and tragically killed a child -- yet somehow, they're still operating like nothing happened. read more

Hola, despues de cuatro meses , aun sigo esperando la respuesta de la investigacion del CEO, del dinero que me cobraron adicional sobre el purshase orden original. Como ven la actitud del financista y del manager local de negligencia ante las protesta de los clientes no tiene ninguna repercusion. No es mi opinion aislada, si ustedes revisan los reviews, hay varios como la mia Hello, after four months, I'm still waiting for a response from the CEO's investigation into the additional money they charged me over the original purchase order. As you can see, the negligent attitude of the financier and the local manager toward customer protests has no repercussions. This isn't my isolated opinion; if you check the reviews, there are several like mine. read more

I found my dream car. Called to set up a test drive at 5 and my cats took my keys and I couldn't find them til almost 5. I called the dealership and no problem, they waited for me to come from North Miami. When I got there my car was waiting, and Stephanie, my salesperson was there to greet me. All went well and the whole team stayed over to complete my sale, help me get insurance transferred. Stephanie was so helpful and nice. She made arrangements for me to come back for detailing, help with all the tech stuff and a full tank of gas. My car is now done and absolutely gorgeous. I am very particular about my car and minute details matter to me. Thank you everyone at Spitzer for putting up with me answering especially Stephanie for all your help. I'll see you at"service time". It was worth the 30 mile drive in rush hour traffic on the Palmetto. Thank you again. read more

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Visited the Spitzer dealership twice and test drove a used car. The experience was ok until when negotiating a purchase, the manager added a $1,250 to the price because I didn't have a car to trade-in. What a joke. So here's the scam....put a low price on the online listing, then try to add on fees at the end. A total waste of time, and this is why so many dealerships like Spitzer get bad reputations. read more

Very unpleasant experience with Christian at the service desk and a mechanic who did an alignment that pulled right after leaving the dealer and wouldn't fix the same day. Then refused to fix a few days later on appointment to do so. Christian on serviced desk was insulting, brushed me off. Another customer heard this and suggested I speak to Manager. I waited and did so. I've bought 5 cars from them in the past and up until 2 years ago, they were great. Since then they've apparently hit bottom. New manager is on 3 months and hopefully he can fix things but I'm not willing to chance giving my $120k plus Dodge to them for service. No way. Service and mechanics know many tricks to retaliate against customers that may only surface down the road. Nope... afraid I'm done with Spitzer, for good. There is a lot of competition out there now. Had a friend meet me there, who surprisingly told me he had similar experience and no longer brings his Dodge mini-van to Spitzer and would not in the future. Hope this helps someone else. When service desk personnel and mechanics cannot be trusted, that's a problem. In addition, they bumped up the costs substantially at check out. The $320 quote became $430 and found $50 coupon they had emailed me, so $386. That was not a big deal but worth noting. In the end I reversed the alignment cost $180 with credit card company and then manager said he can do the reversal at the cash register. Which they did. Manager was pleasant and seemed capable. He has what I believe is a big mess to fix if he can but this appears to be a case of the tail wagging the dog. read more

Bought my Truck in November. Was promised the second key will be mailed to me. Spoke with and text Mr. Franco multiple times and he responded that he will mail next week after more than 7 months he has stopped answering my text and phone calls. Will not purchase another vechile from them. read more

This is a sorry excuse of a dealership I've gotten in contact with the parts department over a handful of time and not once have they been able to give me an accurate price on any of my request do your workers not want to work I called in today asking for a estimated price since I know they have a hard time working and got quoted 4600$ for a accelerator pedal for a 2021 ram 3500 called another dealership and for the same part they quoted me 360$ are your workers just there to cash a check ? read more

Wow, amazing service at Spitzer, thank you so much Rene Tejera ,Renier and Phil! Easy, professional and a great deal over all! read more

Spitzer CDJR Homestead - 2022 ram 2500 Laramie - Auto Repair Near Me - Homestead, Florida

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The worst Jeep Dodge dealership I have ever been to. I travel often with my vehicle all around the state and have never felt the need to leave a review but first off service is awful. I have gotten an oil change here twice because of convenience I came here but never again. Twice they never changed my sticker stating when my oil will need to be serviced. Last time I went I was actually turned down saying I did not need an oil change because my car was at 15% and I could wait a little longer. I demanded that I get an oil change regardless. That's absolutely ridiculous . While waiting in the waiting area there was a sales man speaking to an older lady telling her why she needed a new vehicle and that her older vehicle was not a right fit for her. Fine I get it, that's how sales men work and that was not the problem. The problem was how awfully he spoke of the women after she left. Speaking of her looks and how she might be "poor" and why do people waste their time coming into the dealership to get work done on older vehicles. As he proceeded to make it a running joke with the rest of the staff, another young lady and man. This gentleman's seat was the closest desk next to the waiting area. He was saying some cruel nasty things I would never want anyone speaking about me or anyone. I left in disgust with my daughter. These people are nasty, and don't take pride in their jobs. It's clear. STAY AWAY! read more

What a wonderful car buying experience! After visiting 4 other Jeep dealerships, Spitzer met our price and made the purchase super easy from start to finish! They were professional, friendly and most of all - honest! We had great service and all the details were taken care of quickly and accurately, and we were treated like royalty when we picked up the car! We drove 60 miles to Spitzer and it was absolutely worth it! Thank you Liset and Jeff! read more

My name is Alberto Jimenez. I do not recommend buying from that dealer. They are experts in scamming. I bought a supposedly new Jeep and I didn't notice that it had 2,500 miles. Very bad on my part. And it turns out that they say they can't do anything. Do not buy a car here. If you do buy one, open your eyes carefully. read more

Bought my corvette here and they didn't wash the car or fill my gas tank at the time of purchase. My car didn't come with the rim center caps, which they told me they will order it for me, still haven't got it. One month of having the car the reverse camera stop working and when I took it back they had it for 4 days and didn't fix the problem. This is the second corvette I buy from them, you'll think they'll treat you different. Never again read more

Called ahead and made an appointment days in advance, to get the rear brakes done and it took 9 hours, Angelo (service writer) tried adding some maintenance that i specifically told him i didn't have time for and was not necessary that day.... made the ordeal take 9 hours....after complaining to the service manager he laughed and just said it would be ready on time according to them but that was a lie too and they told me the parts were in stock previously to beginning the whole job and that too was a lie..... 9 hours for rear brakes and I left cause even after 9 hours the brakes were still not done....avoid yourself the frustration don't go there read more

BUYERS BEWARE ! THIS PLACE IS DANGEROUS !!! Car dealerships get their horrible credibility and name from dealerships like this. In 2 days I was either lied to straight out or had statements taken back at least 5 times. The sales manager curses and is the most unprofessional arrogant condescending jerk EVER. For the sake of Dodge corporate I hope this dealership closes. Regardless I will be taking everything to Dodge about my horrible and terrible experience!!!! STAY AWAY !!! read more

This review likely doesn't matter since it's a huge company but here we go.. took our jeep for a service appointment because the coolant gauge kept running higher than normal. My husband dropped it off with an appointment and had to wait 3 hours for it to be pulled in. He was told your appointment time is set for them to speak with you.. and not take your car in for diagnostics.. lesson learned and a morning wasted. Their Jeep mechanic checked it out for the specific issue, did a pressure test of the radiator, checked fluids and oil, checked thermostat, etc. , and gave it a clean bill of health .. said possibly a faulty thermostat but didn't replace it because the jeep codes didn't tell them it was an issue. Fast forward several days later into a road trip, the car starts overheating and the coolant light comes on.. luckily we were able to get it to another jeep dealer in orlando. The orlando dealer said not to drive it due to the overheated engine light and we had to find a rental car to drive the remaining 4 hours to miami, only to find out from the Orlando dealer the next day, that there was a hole in the radiator. When asked if that hole just happened or should have been seen when we brought it Spitzer 4 days previously, the orlando jeep mechanic said it did not just happen and should have been seen 4 days prior. Soooooo, here we are..1400$ to replace the radiator, $600 for a rental car from Orlando to homestead, and the overall inconvenience of having to go back to Orlando to pick up this car speaks for itself. Really disappointed in the customer service received, especially when my husband regularly gets this jeep serviced. read more

On may 04 of 2022 I went into your department to get a vehicle tune up on my dodge ram 2500 2019 (invoice # 184642). When I went in I was supposed to get new brakes, rotors, alignment and finally a set of new tires- the same exact ones I had previously BF Goodrich LT275/70R18. However, when I picked up the truck to my surprise the tires that were put in were Goodyear Duratrac tires. I asked the service advisor why they did not put the same ones in and he said that it was the same and that in fact these Goodyears were supposed to be better and that all WARRANTIES were the same.. Well now it turns out that only about 36k miles later the tires are making the vehicle shake and the tread is all chewed up. Today I went into your department to see if there is anything that can be done and what type of warranty you guys would hold on the tires and a new advisor Manuel is simply telling me that there is no warranty on those tires. I asked him if there was any way to submit a claim with goodyear or something and I was basically ignored and just told to handle it myself with the manufacturer. I am very displeased with your service and the way that you treat a customer that's bought multiple commercial vehicles from you and was potentially buying another light duty truck in the coming months. I worked as a service manager before in a dealership and would go out of my way to fight for my clients whenever any issues arised, it's the reason why the dealership is there to work as an intermediate negotiator with the client and manufacturer. At the very least look like you are interested in coming up with a viable solution rather than shove them aside and give prices for new tires. read more

Purchased a used Dodge Caravan that had a broken arm rest and passenger door lock bracken. I was told to bring it back during the next weekday, bought it on the weekend. I did, then was given the run around. have been calling talked to 2 different people who assured me that i would be taken care of. NOTHING pass around and around. I will nwever buy a vehicle ther again and have told all my friends to avoid this place. In a sepeerate instance I took My 2019 ram truck for an oil change, they calle to also change my air filter and was qiuted a price. Whe i went to pay they charged an extra 10 dollar installation fee, I was not told of this fee prior to authorizing the air filter. TOTAL SCAMMERS AVOID AVOID AVOID read more

They sold me a Mustang with the water pump broke and it cost me thousands to repair and they knew it was broken. Is rare to see a coolant down to the floor when buying a used car. They even refused to market down the price of the car but at least they did what I told them about repairs on the bumper and paint. Stay away from this dealer. read more

This is the only place I will bring my Mopar for all my service needs! They also have a great selection of new and used vehicles

I contacted this dealer informing them I had a really nice Jeep cherokee for sale if they would be interested. I sent them over the build sheet and all the info and within 10 minutes I had a offer I couldn't refuse. I was in contact with Phil the General manager he made the process so easy and pleasant with no headaches. I showed up I signed a few documents within 15 minutes I had a check for my car. Probably the fastest car sale Ever. Thankful for the fast process you guys are great. read more

Beware of the pricing strategy this dealership employs. The vehicle we liked was priced at $36,900 and when the final numbers were delivered (after multiple requests), the price increased by $6,197 for such items as theft recovery, tint, paint protection, reconditioning fee and a mysterious non tax fee. The agent was proud to say the vehicle was drastically reduced by the management team and now was a great time to buy. However, after you add these fees which cannot be reversed, the final selling price was higher than the original asking price. I must mention the vehicle had only 11,000 miles on it, so I struggle to understand why it NEEDS paint protection at a cost of $900 and a $2,000 reconditioning fee. If the dealer was just honest upfront, I would have been good with their policies and moved on. They did not and ended up wasted a good part of three days of back and forth before they revealed the true price. read more

The service advisors in this ridiculous service center are the worst Ive ever encountered. I just drove up to this service center because the malfunction indicator light is on in my 2015 Wranger, which the book said to stop my vehicle immediately and service, and they told me I needed an appointment after I waited in their equally as ridiculous line to even speak to one of them. I was there for close to 45 minutes before they even talked to me, and then told me sorry, cant help you. Mind you, they were standing around looking at each other because their printer was not working. RIDICULOUS!!!!!!!! While I was there someone brought their car back, apparently, they did not fix it properly. DO NOT BRING YOUR CAR TO THESE BOZOS! SAVE YOUR GAS! ITS A WASTE OF TIME! read more

I would never buy a car from this place I felt as if the customer service was very poor and the managers Phillip & Osvaldo are very unprofessional. I don't recommend anyone buy a car at this dealership read more

Very happy with the service I received at Spitzer Dodge! I'm usually not a fan of the car buying process, but this place and their staff changed my mind. From the moment I walked into the door I was greeted with warm friendly smiles. I was helped right away but given enough space and time to look around at my own pace. Phil and Rene were knowledgeable, patient, and efficient! They provided me with all the options, answered all my questions and even pointed out information/details I would've never thought of. I am so happy with my jeep and highly recommend this team! read more

Without a doubt the worst auto technicians to have ever touched a vehicle in the history of mankind. If I had to guess I would say they have animals working on the cars back there. Anything from a brake caliper hanging on by one bolt smacking into a rim to putting coolant lines directly next to an exhaust header. I can't stress enough how poorly the work these people do to cars is. Loose bolts, missing bolts, paint chips, etc. If your car is broken you're better off fixing it yourself with YouTube videos. If you could give a negative rating I would. read more

If you come here just MAKE SURE you do not deal with Rene. He is an embarrassment and terribly immature. Was ready to purchase a new truck and was disgusted by his condescending and terrible attitude. Everyone else was reasonable but I haven't dealt with someone as bad as Rene in all of my vehicle purchases over the years. Truly a shame he is at this dealership ruining its reputation and driving customers away. I will definitely be taking my business elsewhere. read more

Fantastic service! We just bought a 2016 Jeep Wrangler. Everyone at this dealer was outstanding. After going to many other dealers who lured us in with fake prices and vehicles that didn't exist, sales consultant, Carlos Galo worked with us to find the perfect car at the Truecar price!!! Unlike other dealers, the finance guy, Jack Gorski also worked to get us a great finance deal. I couldn't be any happier! read more

Went above and beyond and took time to find the right car. I was able to get financed for a Dodge Charger eventhough I didn't expect to be approved. They helped me every step of the way explaining insurance and everything. I will always shop with them! Thank you Edith!! read more

Went in today to trade both of our cars and left very happy with the service! Rene Tejera and the staff made the experience fast and stress free. read more

Horrible customer service. Turned me away when simply needed an oil change, bc there were 2 cars ahead of me. Pure laziness. I pleaded with them, but customer service doesn't mean anything here. When you're buying a car, dealerships kids up, when you need service, you don't matter. read more

Horrendous Service Department, completely and utterly disorganized. Had a scheduled appointment for emissions recall. I had waited in overhang 15 minutes to be greeted as others cut in front of me with being helped I went inside and proceed to wait another 10 minutes for line to move forward. Shuttle service that is advertised on Spitzer website seems to be non existent since I let them know I need a shuttle to get back to work. But after 1 hour of waiting and making presence obvious a shuttle finally appeared! A 2 hour job took all day. Seating disgusting! Will avoid coming back here if there is another Chrysler Service department in the Homestead area! read more

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Only experience here is with service department. They are a little backlogged, short mechanics, and short on parts in stock. They have always stood behind their work and are probably one of tje better places to go in Homestead if u need repairs on a dodge / jeep / chrysler vehicle. Get the service advisors cell number and stay in close contact during repair. Never had problem of them trying to sell me on unneeded repairs. It is more expensive than other mechanics, but I believe the lower frustration is worth it in long run. read more

not terrible but: 1) you WILL pay entirely for your diagnostic fee, 2) it will take days, 3) it may or may not be solved but at least the codes go away for a bit, 4) your tech has a 50/50 chance of honoring his promise to call back in a promised x minutes where lunch is a higher priority than followthru, and 5) the sponsored Spitzer jingle on phone hold repeats towards insanity. listen at your own risk read more

BEWARE! Deceptive pricing practices! This dealership advertises prices in craigslist ads, then tries to sneak additional fees into the contract when you're getting ready to sign on the dotted line. They call these fees "dealer fees" and they are a nothing more than addition profit for the dealer. The dealer fee that they tried to add to my purchase of a $2500 vehicle at the last minute was a whooping $990! No discussion of this fee took place until we were ready to give a deposit and read the contract. I called the state attorney general and was told the dealer fee is legal in Florida, but only If disclosed when the price is advertised, which this dealer did not do! This is clearly a case of misleading the public! I could never trust a dealer who does this! While dealer fees may be legal, not all dealers charge them, and most certainly do not charge $990. This was nothing more than a low ball price to get me into the building. Don't waste your time or gas to drive there. read more

Drove up from the Keys after seeing their inventory online and seeing they had a used Jeep Wrangler I might be interested in purchasing. It was mid-morning and I went inside to find a sales person. The sales manager was seated at his desk and said he would get someone, which he did. The sales person was friendly but not so knowledgeable on the Wranglers. I was told he had recently started working there. I guess they thought a girl wouldn't be asking the questions I did. When I came in from the test drive, knowing there was an issue with the vehicle, I could not get the salesman or sales manager to pinpoint the problem with the vehicle other than to say "our service department is aware of the issue." Then came the price discussion. I said "online, the price is $12,999." The sales manager said "oh, no, they have not decided firmly on a price, but I think it will be around $15,000." OK, bait and switch. He picked up the phone and called someone and said "$15,999." I replied, "but it is $12,999 online." He said, "we just changed it to $15,999." I walked out. I purchased a new Wrangler at a different dealership. Six weeks later, I see their $15,999 used Wrangler STILL sitting on their lot. NOT recommended. I would never return here. read more

I took my ram truck in for service. An oil change, tire rotation, an abs sensor, and a recall on the drag link of the steering. I was told by the manager on duty, (Jason Larenas) that the parts may have to be ordered, which I had no problem with, I understand the process. 11 days later, I received a call from Jason stating my vehicle was complete. which was after 4 different occasions of me trying to contact the service department this day with no return call. I then show up the following mornin to pick up my vehicle. The so called "serviced" truck was not serviced,.. the tires were not rotated, but was charged for. The ABS light was still on the dash, and the recall wasn't completed as well,..... I would NOT RECOMMEND this place to anyone unless you wanna get screwed over royalty. Yes I had my money returned but this service department is a total piece of shit!!! read more

I went here for a simple a "Oil Change", the day before I brought my vehicle in the "Check Engine" light came on. So I figured let Dodge check it out. 350$ later, they cleared the code (Shame on me for not just scanning it myself). Week later, light comes back on same thing "Small Emission Leak". I call back after 3-4 attempts cause no one answers there phone. This time they preform a "Smoke Test" (Something they should have done day 1) and tell me it was my "Gas Cap" so no big issue. On my way home, truck breaks down. I tow my truck to a real mechanic at this point to find out what they could have done wrong, Apparently they screwed up the smoke test and didn't put my truck back together properly. So, now miraculously my Fuel pump is physically damaged and now its 1200$. This Dealership refuses to take responsibility for anything, even though I have pictures from my mechanic showing they mistake. So, I would never recommend this place to anyone, I highly suggest if you have a Dodge to take your vehicle to another dealership, its worth the drive trust me. This places service department is an complete joke. read more

I was selling my car on Craigslist and received several Texts from a guy named Rick. He represented himself as an individual who wanted to buy my car for himself. He got me to drive 45 minutes to take the car to his mechanic. When I arrived at the address he had given me imagine my surprise to find Spitzer Dodge Homestead. Rick, if that was his name, was in actuality a salesman for the dealership. How DEVIOUS and DISHONEST!!!. They should be ashamed for doing business that way. It should be mentioned, from what I can tell, that Kip the GM was in whole thing. I did call the Regional GM and told him about it as well. His name is Larry. He acted like he was concerned but to be honest it was hard to tell. read more