Got denied in 24 mins after they opened even though me and my roommate were told the application process would take up to 48 hours. We even offered to give a bigger deposit and we were still turned down. We kept going back and fourth. These people aren't interested in helping anyone find a home they are interested in collecting their paycheck for the day and going home. I'd stay away from this place read more

Update: May 10th, 2020. Things have definitely improved here. Spaces are still nice to rent and they've been improving some of the general things in the area, like the garbage areas, mailboxes, and security gates. Their service people are helpful for when your drain is college or the garbage disposal stops working. Quick response. Internet is still the same. Costly for the speeds but it's because they don't really have cable out here. I still also wouldn't park outside the community, but they've added some more parking spots. Overall, good job guys. I just wish y'all had better internet options. read more

This place is terribly run. If you're considering this place, RUN!! If there was a lower score I could give, I would. As many others have mentioned, this place is poorly run. The outside looks nice, but the whole thing is rotting on the inside. Not the houses, the management team is awful. I will give you a couple of examples. 1. The gym that is in the main clubhouse has been built for 6 YEARS and has never been used by a single resident. When our family moved here, they sold us on the new clubhouse, pool, and gym. The new gym "supposedly" will be charged to us the tenants to be able to use it. Even though they said it'd be part of the community. 2. I recently had a leak in the master bedroom window. I took a video and photos and used their app folio to request maintenance to take a look at it. There was a big rain storm coming so I called the office. 5 days After I made the request. Thats right they never even responded to a leaking window in the middle of a rain storm. I HAD TO REACH OUT TO THEM!! The window still has not been properly repaired. You would hope that this would be a one-time deal. Unfortunately, for every maintenance issue I've had in the time I've lived here, I have had to call them about my issue every time. They never one time called me first. 3. They have this great new parking enforcement system. Let me try to explain. If we want to have any guests visit and let them park inside the park, we must "safelist" them. This is just another website we have to access to get random permission to allow us to have guests over. Here's the rub. You're only alloted 4 guest passes per 20 days, SO if you have friends over and there are more than 4 cars, you can't have another guest park in their empty guest parking spots for another 20 DAYS! So your guests need to either park on the street (where they are well aware of the rampant theft and vandalism that happens in front of the property) or run the risk of being towed. 4. This place runs through property managers like a chain smoker runs through cigarettes. My only guess is that the owner is a POS to work for, just like the park is run. 5. With the last set of rain we just experienced, there was a transformer that blew out, and there were tons of residents who had no power all while the rain poured down outside. Now, I'm aware that things break, and usually at the worst time. But, when at 8pm it's announced that there will be no repair of the problem and "if" you decide to go to a hotel for the night, the property owner is only authorizing a $100 for the hotel/motel. So you give me last minute warning, tell me I can get a hotel room, but, that you're only authorizing $100??? They'll claim in their response to this review that the resident experience is their top priority. Is it? 6. The owner is always looking at ways to beautify the park (which does make the park have an overall nice "appearance" )The only problem is that all of the expenses he incurred are offloaded onto the residence. Never miss an opportunity to make a buck, even at the expense of the loyalty of your residents. And I put appearance in quotes because that's all it is. 7. Ants, Coyotes, Raccoons, Possums, and Skunks are just a few of the critter problems we've experienced, and they're EVERYWHERE! 8. The trash at times doesn't get picked up by their onsite maintenance people for one reason or the other, and the trash piles up all over the floor of the enclosure and is a huge health concern. I honestly could go on and on. I expect I'll get some type of retaliation from the owner or its representatives because of this review. I'm certain they'll write a response about how disappointed they are to hear that my experience of this great community has been anything other than world class and how they strive to make this a great community. I believe all of that is disingenuous. The workers, I am sure, are doing their best. However, leadership/ownership is the real problem. I am not a new resident. I am staying here because the rent is affordable, but I am actively looking for a better place for me and my family. I know for a fact that a lot of residents feel the same way i do. They just aren't saying anything. I wish more people would stand up and voice their opinion. I wrote this review to hopefully effect change in management / ownership and to help at least one family stay as far away from this property as possible. If you're considering Los Alisos / Los Robles Estates, run as fast as you can in the opposite direction. read more

If I could give ZERO stars believe me I would... ladies and gentlemen if you work hard for your money please don't live here. Sad because For the most part it's a nice community everyone minds their own business and your neighbors are very courteous. read more

So far living at Los Alisos Estate has been great. I have the best neighbor, who is the sweetest lady every & those around me are just as friends as would hope they'd be. Its very quiet during the day and night time and no one really bothers you. Everyone is to themselves (or they just dont bother me) & minds there own. I feel safe while walking around our neighborhood at night knowing there are cameras everywhere and the light is bright enough to see. Moving in during the holidays season in the middle of a pandemic was very strange, not toward Los Alisos but in general. We need to find a place fast since our lease was coming up in our LA home. I'm not sure how we got blessed to have Olivia Gonzales as our Leasing Rep but when I tell you she makes it worth living here, SHE MAKES IT WORTH LIVING HERE! She was quick with her office talk and went straight into showing up homes. We didnt like what we saw (simply because it was just too small for us) but she was quick with letting us know that there would be an opening for another home & we jumped on it so quick. We got the viewing and IMMEDIATLY fell in love with the location, the set up, and the parking situation (which is heaven cause finding parking can be such a sh*t show). I was quick with my paperwork, made sure I was organized so the process was easier for her & she got back to me so quick to let me know we got accepted! She was extremely helpful with all of our questions and concerns, before, during, and after our viewing. And even now that i'm living here shes always on it and so helpful when it comes to our concerns for needs to fixing in the home. If you get the chance to work with Olivia Gonzales, take that chance. Shes amazing and I'm so happy to be able to work with her while living in Los Alisos. Even with some miscommunication with the other workers she jumps in and helps to make sure we have everything we need and assists us in any way possible. OLIVIA GONZALES, mahalo nui loa from your Hawaiian Girls. read more

I Was really excited to tour the property and find our perfect home. We found a unit we loved and we're ready to move in. Lauren was very welcoming, took her time to show me all available units and answered all of my questions. She kindly sent me a link to apply, but I was unable to share it with my family so I called the leasing office & Sheryl (?) answered. I asked for the links & she refused to do so. She started to ask me for my name & contact info, which I gave her until she asked for my social. I let her know I was uncomfortable giving it to her via phone since it turned out she was filling out my application without my permission. I asked her to send me the links so I could provide sensitive information privately & she got mad and yelled at me. Said "I did all of this for nothing and I can't even save it." Said to call her back when I had the information she wanted ready, so I called again & asked for Lauren & she was very kind again & texted me the link that Sheryl said she "couldn't" send. I paid for my applications online & it turns my applications are faulty & that they can't run my credit scores? I got an email saying that I need to verify my information because of fraud? How many times did she run the credit scores? The vibe she gave off was very discriminatory so I paid for nothing & now have a fraudulent issue. I've worked with Appfolio in the past & never had issues, until now. How convenient. read more

Honestly this place looks so nice but the management is the worst! They're constantly changing rules or "forgetting" to tell you things about the property. For every bad review that's made conveniently 2 good ones pop up. There's always an ant problem, they constantly change their rules for example at one point you weren't allowed to have kids playing to loud outside ... ANTS are a huge problem no matter how much they send a guy out to spray or how much we spray. Everyone's to afraid to speak up about any complaints in fears they'll get in trouble. We were told our ESA animal would be approved or denied in 3-4 weeks of sending an application in since no dogs are allowed. Here we are almost 4 months later with no response just to hear the "higher up" told everyone to not approve us to live here because our dog was approved and he doesn't want us here.. little did he know we had already moved in. They haven't formally told us we're approved for our dog. They're super nit picky and the office people can't answer the simplest questions. Moving in we should have been given a key for the amenities but we didn't even know about it until now (2months later) I had to ask how to get access to the residence gates and was told 2 different things. Then we paid $50 for a key fob that would get us access to everything just for it not to work twice! We had "limited access" why?? I constantly feel like at any moment they're going to come and tell me something else we did wrong. No peace here! Save yourself the hassle and don't be fooled by the looks. Talk to the neighbors and they'll all tell you the same. We were told amenities were laundry room, pool, gym, club house, and car wash. Now we're being told they want to charge us to use the gym which hasn't been open for as long as we've been here. BS. Please talk the the residence before you decide to move in! Everyone we've talked to feels the same about this place as we do. There's only 2 office people we like and everyone else acts like they have sticks up their butts. So annoying. Communication here is non existent and I knew from month 1 that we would not be renewing our lease which the manager is probably excited about since they've been discriminating against us since before we moved in. read more

Please please anyone that is moving here !! DONT . The parking is horrible even with a visitor pass you still get towed. You can't bring a guest to the swimming pool. The staff is rude. DONT MOVE HERE. Horrible in every way. I gave them a star because that's the only way I could write a review. read more

Loved living here, staff at front desk were always helpful, specially Daisy whom assisted us throughout living here. Very nice community, guest parking requires parking permit which is great, I want my guests to be able to find parking and not have it occupied by homeowners cars. There's parking out on the street if you have a third car needed to park. I lived in a duplex mobile home renewed inside beautifully. They have seasonal community get togethers at clubhouse which are nice. There were Christmas lighted house competitions which were fun to see. Security is at after office hours, and yes, if he's not on the station that's okay because that's why they provide us with their phone number when you first rent so that you may give them a call and they'll show up. They'll be patrolling the community which is great to have. Lovely community, calm and as another reviewer has mentioned the only downside would be their limited WiFi and cable access through specific companies only. I would go back to this community if need so. We moved because we bought a house but highly recommend. read more

Los Alisos Estates - Husband throwing away the trash at their dumpster, several located in the community. - Apartments Near Me - Westminster, California

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Would love to start off with Olivia from the office staff as she was so accommodating to me. She has great communication skills and a very fantastic worker since she made me feel super comfortable talking to her. You can tell Olivia cares and respects tenants and any future tenants as well! Her and the whole office team are the best! read more

We had moved into Los Alisos mobile home estates 2 months ago, and this is our update since our move in. Very secure neighborhood and friendly staff, ideal place for first time renters. Although we have had issues with our FOB key access, Los Alisos staff is doing all they can to grant us access to the amenities they offer. All of their staff stand out in great ways, especially Linda. Although she is only working weekends for now, we hope to see much more of her in the future, she is always a pleasure to talk to! We will update this review as needed. -Dylan and Emilia read more

We went 4 times to the office and at the 5 time , 3 ladies came and looked at the carpet and they said they would resolve and give us an answer in one week. One week turned into 6 months and we are still waiting on a answer . We have gone back to the office to try to speak to a manager and Olivia refuses and says there is no one . read more

I have lived here for close to 4 years. I HATE it. First off, Daisy in the front office is one of the rudest people I've ever met. She sticks her nose into business that has nothing to do with her, she has a nasty attitude and roams the complex like she's god's gift to the world. They have a laundry room right by my space and since December 2015, the same dryers have been broken, and out of 10 washers, only 5 work. It is posted the laundry rooms are open from 6am-10pm but one half of the year, it closes at 9pm because the management is too lazy to adjust the locks for daylight savings time. They have received numerous complaints about it from residents AND security guards yet nothing was done about it. We had several homes redone on our street and the workers were SUPPOSED to only park on one side of the street, yet each day 4-8 vehicles were parked on both sides making access very difficult and the owner of the park would stand in the street talking with them and not move for oncoming cars. Guest parking is a joke. It's posted everywhere that guest's must obtain a parking pass to park in the open spots, yet the 10 or so spaces on my street, over half of them are taken up by residents every day. Walking by all of the spaces at night, not one vehicle will have a pass on it, yet none of them are towed. I would avoid moving here at all costs. This park is treated completely different than Los Robles and it's owned by the same person. There is no customer service, they are all rude and disrespectful. I thank god we are moving because this place, the owners, staff and maintenance workers are a joke. read more

My family and I have lived here for two and a half years. The management, the leasing agents and groundskeepers are superb. I can't imagine being a happier tenant anywhere else. Nancy and Rick. read more

This is an update to a post I did a couple of weeks ago, I was accepted and is going to move in on the first of Feb. Thanks to Shaw Warneck it was a very pleasant and easy going contract deal. She is a very warm and friendly easy to work with Manager. I can't wait until I am moved in and settled down in my new place. Looking forward to be there and see Shaw in the office. Thank you Shaw Warneck for everything that you have done. read more

When my family moved in over a year an a half ago they told us that the new gym would be opening in just a few months. They have all the equipment set up and everything. I've called the front desk every couple months for about a year now and every time I call they say oh just a few more months. Or at the end of the month. Or oh I have no idea. No one knows and they won't tell us, only the owner knows.. I'm tired of not getting a straight answer from the staff. I do not like paying for amenities that i can't use!! read more

They recently decided to open the Pool back up since Covid started and let me tell you, the guy you guys have working as the "pool monitor" needs to lay back. He is really rude. I recently been going for these past few days to take my daughter, everytime I go that man makes me feel so uncomfortable. We first walk in and he explains these ridiculous rules they have at pool for not going to lie about 10 minutes. I understand you guys only want residents in the new pool area but is it really necessary for him to read off every single rule? You guys are making it seem more like a prison. No jumping into the pool ? Really? It's honestly just ridiculous how strict this place has gotten over the past few years. Also if he's just going to be staring at us the entire time we're inside the pool I would recommend hiring someone else or at least a female, because it really made me feel uncomfortable especially being in a bathing suit. read more

I lived here for a little over two years and it was okay. The ladies in the office are nice, Heather is the BEST!!!! I lived in a one bedroom and my only complaint is not having a storage closet for my vacuum, broom, iron board, etc. Having two full baths was nice but not necessary. The front bathroom could easily be a powder room allowing enough space for a small closet. read more

This place is really amazing to live at! Possibly the best choice my family and I did. The only negative part is the fact that we can't get high speed internet. The one they offer is pretty expensive and really slow based on what a couple of people have told me and which makes me want to overthink if I should buy it or not. I tried to get spectrum since they offered a great deal but once I called they had said they weren't allowed to (I'm guessing because they don't have a contract with the mobile homes). Lastly the fact that we can't purchase the mobile home. If we were allowed we would probably stay here for the rest of our lives! read more

I went on a tour, since I'm looking to move. The houses were beautiful and the property wad so clean

The fact i gave it a star bugs me the houses are poorly built our house is falling apart litteraly and we all have ocd and the ladys at the front are fucking rude they always park in front of my house with there carts blocm half the street the gardenrs are fucking rude they fail to fix anything this place is garbage dont move here read more

I wish I could give this place a 0 Star Review. My dad rented a unit here and he passed away on November 6th. After grieving we had to RUSH and get everything out of his place before December 1st or we would have to pay rent. Both my brother and I work full time so to say this was difficult was an understatement. We would leave our families and go over there every night to go through family items to keep and make up our minds on what we had to get rid of. We had an estate sale the Saturday before thanksgiving so that we could give the keys before the holiday. We wanted to be able to spend time with our families, since this would be the first holiday without my father. We pretty much gave everything away (including a bedroom set for $25!) We gave they keys that saturday and informed the Los Alisos staff that we didnt have time to clean the carpet or the house. The carpet had a "couple" spots in the living room. The house was maybe a little dusty but that was it (this is because my dad had a ouse cleaner coming in twice a month when he was alive). TODAY I received a BILL from the management staff stating I OWED them $428.10. This bill says they are CHARING ME $1234 to replace the carpet. ITS A ONE BEDROOM HOUSE!!!! I called and spoke to the assistant manager and she explained to me that the $1234 wasn't to replace the carpet, its was for the remaining life of the carpet....... WHAT?? So you didnt replace the carpet but you want to charge me $1234 for the Remaining life??? This is complete BULLSHIT! I can't believe they would try to do this to someone who is just moving out let alone to someones DAUGHTER AND SON whose dad just died. We never wanted the deposit money back, we felt bad enough not cleaning the place or the carpet but time was limited and we were emotionally exhausted. Thank you for the kind words and support Los Alisos... Its good to know that when people our down, you don't have a problem stepping on them... Lisa Miles read more

Los Alisos Estates - See the part that says "carpet had to be replaced"? But they are not replacing the carpet!!!! - Apartments Near Me - Westminster, California

I have lived here since January 2015 and so far I am not impressed. Two weeks after I moved in the microwave stopped working. I requested to have it looked at/replaced, I am still waiting. If I leave a message for the office to call me back, they NEVER call me back. The ladies in the office are very nice, face-to-face but not everyone has time to go to the office which is why you call. Which brings me to the next issue. Trying to reach the office during business hours. It appears that the answering service answers the phone more than the actual office. The construction crew, gardeners and maintenance people are rude and messy. I am constantly cleaning up trash in front of my home. I know that pay for gardening as part of my rent and yet I am the one doing most of the work. Weeding, trimming, sweeping . . . Why do I have a gardener. If they worked for me I would have fired them and hired someone different. Most people do not stop at the stop signs especially the workers they don't even hesitate. Kids ride the bikes, skateboards and scooters in the streets, so its no wonder somebody got hit by a car. I used the on-site laundry room once and all I can say is YUK! I felt like I needed a tetanus shot after leaving. 4th of July was an experience. Big sign as you come in the park "NO FIREWORKS" private property, that was a joke. I had fireworks all around me and the security patrol was nowhere to be found, how convenient! The park is beautiful, well kept for the most part especially as you come in. But if you drive through the entire park you will see many old and empty homes waiting to be moved or torn down. My last count was 39+. If you rent a place by a home that is going to be torn down and rebuilt you will need a TON of patience's. There is dust everywhere, noise, trash and the crew working has no respect for the resident(s) living close by. They park in front of your home, in your drive way, and in the middle of the street. My only positive is no shared walls. Just beware of this place looks can be deceiving! read more

This place is a joke. The homes are half asses and the customer service is horrible. One of those places that does nothing but complaining about its renters. read more

The people at the office are rude. They were very nice when I was getting a mobile home and wanted me to rent one but now that I want to move to a smaller one they don't want to help me. My lease is already done but I think they want me to love our and start all over again. Also every time I go into the office the office gals are always on their phone and they never want to help . Had but issues and they said well if is inside ur house u have to fix it . My house is new . Not great place to live . Don't be fooled by the price read more

Rules are ridiculous here! Pool "patrol" acts like a full on security, get a real job people. I live right behind a pool that I can't even enjoy because if I have a guest like a family member I have to go to the one furthest away from me which is the old run down one. Complete BS to me!! read more

I live here, the peoples are nice but the owner and his whole management team is suck. They got bad attitude, always lies to you so and tricking you to pay more monies, they don't keep their words as promised, especially the boss he don't give a f *** whose you as long you pay the f**** rent money, if you have any issue and take to his management team on good luck on that shit will never get it done for you, but you get a letter on the day ask you to do something or you get the f***king fine for it. I regret that I got in this hole. I would recommend to live here even if the rent is cheat but it NOT. read more

Dislike this place. Although this is a quiet and nice place, Management is what really disappoints here. Everyone is just trying to live peacefully. Neighbors mind their own business. Management has too many rules and want to be controlling. Like why do we need a key to go throw our trash away !! And they have cameras at every dumpster and by each mailbox. Oh and the residents pool, there is someone always watching you. The moment you walk in they ask you for your name and space #. You can't even enjoy it. The other pool is for residents and their visitors. Which they don't take care of,has a couple old tables and chairs at the eating area, there's no shade, no showers, no bathrooms because they are always locked! The laundry rooms suck. The washers and dryers are old and don't function properly. They also tell you no pets allowed yet there's a lot of people who have dogs. But apparently all you have to do is register your pet as an emotional companion and you can have your pets. Landscaping sucks too. They don't do a good job AT ALL. The streets here are really dark too. Because they can't even replace the light fixtures. But they complain about anything they don't like. And another thing is that you can't select your desired provider for internet and satellite tv, you can only get dish or direct tv and they won't bundle you with internet. The internet is DSL i had to try two options out of the 3 you can get.There's also a raccoon,skunk and possum problem. No wonder people are always moving out. Can't wait to move out from this place too. The homes are nice. But it's not an enjoyable community. read more

It takes the office forever to fix things and the maintenance ppl think they own the park and are rude and they don't know how to fix things. Laundry facilities are not taken care of and they don't work that well. read more

This place is a f in joke...They sweet talk u at first, then u sign the lease and sht hits the fan..U realize everything inside the mobile is cheaply remodeled....Not to mention the raccoons and coyotes that run around at night... Especially the one snake called Daisy, she drives around acting like she's an owner and extremely noisy..U fart in front of her, she would make it a point to smell it and make it her business...If u do decide to move to this place dnt expect much of a deposit back... This property is extremely $$$ hungr and make up things to charge u.... And if u need any maintenance service, give you some advice do it yourself ..their always to busy..I almost forgot about the pool patrol, basically can't have any fun in the pool...they have ppl watching u and scalding u if you're kids are having to much fun..The property has good potential, in order for that to happen, most leasing snakes need to go along with pool patrol.. read more

I shouldn't even grace this place with 1 star because it deserves -5 stars. My very close friends live here & since the day they moved in these people have been rude and harassed them. She has a cute sitting area on her front porch (which everyone compliments) and was told to have it removed she has been trying to find a place to put it and they have not stopped badgering, but I took the liberty to walk around the block a little bit to see that more then a handful of homes have futons or couches or inside chairs, in the same spot. She has also been working on an art project outside where you park your cars, and this awful, nasty woman from the front office came over without notice or a warning, standing outside of the open door yelling "hello, hello" the owner of the space was not home only her daughter and I, her daughter was in the shower so I had to have a conversation with this awful thing you call a human. Telling me person info about the home she should not have been telling me, like "you need to tell her if she does not move this stuff, "the couch", "the art project" that we will come move it ourselves and fine her, I said "I will relay the message" and she gives me this snarky look and walks away. First of all this lady should be fired, do not work with people if you are a bitter terrible person. Her daughter which is 7 was playing in the pool with her moms friend & they were pretending to be dolphins just splashing around and making innocent noises, during the mid day in the summer time. Another awful lady told her to stop that, that it was against the rules, how is pretending to be and animal in the water against the rules. Since then they have been terrible to my friends. NEVER LIVE IN THE COMPLEX, these people are not nice and do not treat others well. I hope this place sinks down far far far under. read more

We moved in to unit about 2 and half months ago. Daisy has been our contact ad she is wonderful. Our unit is very nice and the price is the best value for everything you get, I checked. The downside has been inconsistent maintenance service and electrical service interruptions. We were w/o electricity for almost 24 hours with no updates from anyone. As I write this our power is out on a Saturday night. We're on our way to a hotel now.... read more

I would not recommend this place to anyone. The staff at the front desk are very rude in fact if you speak English they will speak Spanish to each other in front of you. Maintenance department is a joke it takes days for them to return calls or take any issues with your unit seriously. I've heard and read a lot of bad reviews unfortunately after moving in. When I moved in I asked that the crack house looking property next to me be cleaned up before moving in that didn't happen still hasn't happened 8 months later nothing. I've read a lot of other review sites on Los Alisos majority of them are bad however there are some good things. Visitor parking is horrible. Security is very nice to deal with. 0 Stars but Yelp will not let you write a review unless you chose at least one. They keep telling us and friends of ours that live here that they are going to be cleaning up the properties and enforcing the rules which we signed and have to follow when we moved in. We have also seen mobile homes that have more than 6 people living in them. read more

it is alright place. the staff has gotten better over the years. they are doing a lot of upgrades which is cool, but it is done so early in the am. read more