I'm so happy I found this place, as I loathe the 'big box' experience. Needed a key made and the local locksmith is closed on weekends. Within 3 minutes of walking in the door, one of the guys led me to the key making station, made my keys, helped me find another item and checked me out. As good as it gets. I will definitely be back. read more

No complaints, local hardware store, friendly staff good prices $3.29 for baldwin key copy nice selection read more

This place is fantastic! I had to have some keys made, and I found the service and people to be very friendly and helpful! I'll definitely make this my go to place for hardware and supplies, etc. read more

This is usually my go-to place so it pains me to write this review. They have a great set up for theses challenging times, table set up at the door keeping shoppers outside. Tell them what you need and they go get it, and they're doing a great job. I got what I needed and they had small bottles of hand sanitizer at check out so I grabbed one. When I got home I looked at my receipt and it was $7.99!!! Outrageous. Maybe their wholesaler is jacking up the price which would be beyond their control but at the very LEAST they could put up a sign with the cost. Very disappointed in them. read more

This store is a total breath of fresh air. Their staff is always helpful and extremely knowledgeable. I go to them with my hardest problems (ones for which I don't know what I need and thus cannot simply order from Amazon) and they work with me to identify a solution 100% of the time. read more

What a great hardware store this is. The people who work here are fabulous. The service is tops. And they have a great selection of hardware - this is a swiss army knife for the community - and they're knowledgeable. The whole place is absolutely can-do. This is where you go to remember what a good, centrally located hardware store can be, and to witness just how much an honest, focused hardworking group of people can mean to a community. First time I walked in, I knew I was home. read more

Had a great experience here. The employees are friendly and helpful. They special ordered some shelves I was looking for - the whole process was easy and pleasant. read more

Friendly staff, honest, a little more than amazon cost - but they're super local, have most of what you need, and very helpful!

Love this location as its very conventient. Stock is very good for such a small store, and prices are very comparable to other competition hardware stores. Staff is very friendly, and have a a good depth of knowledge to help me get a weekend project done! In addition, the staff seem to be happy to help, and didn't turn me down such as another hardware store. read more

This is the world's best hardware store, with the nicest, most helpful, knowledgeable and patient people working here ever. They always listen to what I need to accomplish and give me lots of great options, ideas or solutions. They never make me feel rushed, even when I'm butchering an explanation of what my problems are. They also carry the greatest high quality products that last and are always highly recommended by other sources. I am so glad I live near this hardware store, but now having discovered it, honestly even if I moved 20 miles away, I'd drive to come here instead of any other place. read more

Doesn't get any better. I am a very "non-expert" hardware store project person. Henry and Zack consulted with me multiple times and provided great guidance not to mention free labor in cutting down some piping pieces I purchased. I couldn't have completed the (still not too -complex) project if I had gone to big-box store. read more

A terrific hardware store. They seem to have everything. And great help/advice too, if you need it.

Nearest hardware store in this neighborhood. Store has more variety, and more internal space, than expect, . The attendants were very helpful. The fellow customers were more friendly than other places. read more

Los Altos Hardware - Numerous numbers - Hardware Stores Near Me - Los Altos, California

Great place. I stopped in mid bike ride because I needed an allen wrench to adjust my seat. With no hesitation they brought a new wrench out to the sidewalk so I can work my magic. Thanks guys! read more

They are open during the Shelter In Place, although you can't go inside the store (I understand why; the aisles are very narrow). They have a lot of stuff in stocks that I've not been able to find at big box stores or other hardware stores. Their prices are reasonable. They are always helpful. They are a family owned business who give back to the community and have been in downtown Los Altos for close to 40 years. Thank you for helping me find that odd plumbing fixture when I needed it and couldn't find it elsewhere. Thank you for helping out the elderly couple in line in front of me who seemed a little overwhelmed. Thank you for being here. read more

Top notch customer service and a wide selection. Everyone at the store goes out of their way to help you solve problems. I always go here first before trekking to Lowe's, and I am rarely disappointed. read more

As a Real Estate agent within a block of this shop I tend to do all of my hardware shopping here - from keys to bath fixtures, tape measures to hummingbird feeders, lawn fertilizer to outlet covers, I find everything I need here. Every time. They have specialty light bulbs that my husband can't find anywhere else, even in larger shops. The service is absolutely outstanding. Its like a flashback to "Mayberry RFD" (aka "small town USA"). read more

This place is the epitome of what a hometown hardware store should be! Henry the proprietor knows the "how tos" about most any home project, and he hires and trains all of his employees to do the same. If you need a special tool for just one use, Henry will let you borrow it for free, just bring it back. The store is very well equipped to handle a broad spectrum of home needs. AND, Henry is one of the nicest guys you'll ever meet! read more

I needed a special O ring for a project. They had it. OSH didn't. Saved the day!

Hard to believe they have a full section and selection of bathroom hardware - high end too. Excellent service by Marci - she is extremely knowledgeable with parts needed for remodel, prices, alternatives etc. I drove all the way to Oakland to get a good deal from Sincere Hardware and Marci matched the price. Los Altos Hardware also got me the items much quicker than most places which said 1 week for special order. Marci is fantastic and very helpful. read more

The people who work here are awesome. Mike Sherman (I believe that is what he said he name was) was so helpful. I had quite the problem with my car keys and he was nothing but helpful in fixing the situation. He knew his stuff and went above and beyond for me. Customer service should always be like this. Thanks TrueValue Hardware Los Altos, you guys rock!!! read more

Great place. I am so pleased to see all the 5 star ratings. Staff are very helpful and know their stuff. This store always seems to have whatever I am looking for in terms of hardware or household needs. read more

Los Altos Hardware has an excellent selection of just about everything, and on top of that, there are helpful and knowledgeable salespeople. What a concept. In addition to having a full inventory of hardware items, there is a wonderful plumbing section with a great selection of bath fixtures, sinks, vanities, toilets, etc. Check this place out. read more

Been coming here for 6 years and always pleased. They know their stuff, there's never a line and prices are very competitive with the larger big box stores. They also have a great bath hardware section. I bought $3000 sinks for only $250 on clearance so was VERY pleased. read more

Very good selection for a small store. Staff helpful. Prices fairly high. If I am not in a hurry, I often go to Home Depot.

Very knowledgeable staff, could answer questions about everything I needed on a wide range of topics. Referred me to a plumber that gave helped me solve a problem in a very affordable way (www.plumberdrummer.com). read more

I love this place. They have just about everything you need, combined with amazing customer service. I fear having to go any place other then Los Altos Hardware for what I need. The one time they didn't have something I needed and had to sent me to Orchard supply, they still described the type I needed exactly and when I tried to confirm with the Orchard staff, they of course had no idea. read more

I absolutely love this store. Always find what I need. Service is outstanding. No waiting.

Yesterday I had an irrigation problem. I took a photo, went over to this store and talked to Zach. He got me the parts needed, showed me how to fix the problem and assured me that I could do it in 5 minutes. He was right. They have done this for me over the past twenty plus years. read more

This is a standard hardware store. The difference is the staff. They are NICE and COURTEOUS and KNOWLEDGABLE. It is a pleasure to go to this shop because they ACTUALLY HELP YOU and do so in a FRIENDLY WAY. I drive out of my way to go to this shop for the people. Thanks! read more

I've been going to this hardware store for years. Always wonderful customer service and amazing merchandize given the small store size. I'm very pleased to support this family owned business. read more

Great neighbourhood hardware store. Went in for some wood stain and Henry helped me personally and super quickly. He understood what I needed, found it for me, and even told me to get a cheap brush - no attempt to upsell at all. Plus, he called me "young lady" 3-4 times, so that made my day. I was in and out in five minutes and with just the right items. Loved it, will definitely be back! read more

I see they already have 5 stars. No surprise. You can't get better customer service anywhere. And for their small space it is amazing how many products they offer! All the salespeople are knowledgeable about the products and will lead you right to them. So much different than the big box stores where they just point you in the general direction and half the salespeople are not up to speed. These people are eager to assist. I do miss the store cat, though. read more

Perhaps the best customer service I've ever experienced. Great place to shop, even though the prices are a bit higher than Osh or HDepot.

I needed a pair of wire cutters for a gardening project and stopped by this hardware store. After asking the guy behind the counter to recommend something, he asked me if I needed it for a weekend project. When I said yes, he then offered to let me borrow them. Yeah! I left the store with wire cutters (larger than the ones I would've bought) in hand, completed my project, and returned them. I read through a couple of reviews and one woman was offended when asked if she wanted to borrow a hammer. I actually find this an awesome thing they do and I'll be back because of it! read more

Stopped in on my way to work to find screws so I could change my license plate. One of my screws was rusted so would have been hard for me to remove. Zach went above and beyond by removing the screw and even changed my plate for me. It was a little past 8am and the service here made my day! Thank you Zach! read more

I just bought a house in the area so I've been in there three times in the last two days. Today, when I was buying a pile of little halogen lightbulbs, the guy working the register said "you know, I have those a lot cheaper" and proceeded to take me to the aisle and show me the less expensive bulbs. I've never seen had this happen in any hardware store, much less in any store, period. For that, they get five stars. read more

I'm crazy about this store. The staff is awesome, so helpful. They will go out of their way for you to make sure you walk out with the perfect thing. The store seems small, but they always have everything I need. Nice, old-fashioned feel, but up to date merchandise. read more

They have great customer service and can help out with suggestions but as for selection it's much smaller then other places. The prices are ok and they take pride in value added service and customer support. read more

One of our circuit breakers broke and I took it to the store for a replacement. They don't carry this type... but the manager/owner went out of his way to call other two hardware stores to check whether they had them. They didn't have them but they were able to tell us which store carried it, and that saved me lots of time driving around. This store is a jewel of our town! read more