Serious scheduling and professionalism issues at the front desk…read moreI want to lay out exactly what happened because I think other patients deserve to know before they book here. 6/24: I called and scheduled an appointment for 7/15 at 2:00 PM. For the next two weeks: I received zero confirmation -- no call, text, or email. Nothing. 7/7 (first call): I called myself to confirm since I'd heard nothing. The front desk staff member answered, then abruptly told me to hold while she started talking to someone else on another line. When I asked if she was even talking to me, she hung up without a word. I had to call back a second time that same day just to get an answer. She confirmed the appointment and told me she'd call again two days before to reconfirm. Two days before the appointment: That promised call never happened. One day before the appointment: She finally called -- only to tell me the doctor no longer had my confirmed time available and asked if I could take an earlier slot instead. Less than 24 hours' notice to completely rearrange my schedule, after being told twice that everything was locked in. When I explained I couldn't make the new time, she offered a next-available date that was also too far out to work for me. She has no real acknowledgment that any of this was an inconvenience on my end. She made no apologies at all time. The bigger issue: This wasn't one bad day. It's a repeated pattern -- no follow-through on promises to confirm, getting hung up on as a paying patient, and last-minute changes with zero notice. That's a work ethic problem at the front desk, and it directly affects whether patients can actually rely on this office. I originally chose this practice because a friend had a great experience with the doctor here, and I have no doubt the clinical care may be good. But I can't recommend this office as long as the front desk is run this way -- the disorganization and disregard for patients' time undoes all the goodwill the doctor may have earned. Management really needs to address this.

I went into this office today to talk to the doctor about a simple biopsy. I arrived on time and…read morewaited 1 hour for the doctor who I never saw. Mind you I did not have off I was expected to log back into work. I chose this doctor because he has really great reviews. The only person that was kind and professional was the front desk receptionist. I said hi to the doctor ( not sure if he was my doctor because he never introduced himself CLASSY) he was in the same room completely ignoring me. My case was not complex and perhaps there lies the issue. He could not make money off me that's probably why he didn't give me the same type of courtesy and respect as the people in the comment sections that just needed their teeth pulled out because that's instant money. Perhaps my case was outside of his expertise, which is strange but I did see another comment--similar situation similar experience. Wish I had saw that comment before I booked with this place. Not sure if it was racial bias, arrogance, or just outright unprofessionalism, none of it was okay. What I wanted was not even complex. I just needed scar tissue that was caused from braces to be removed because I got a prosthetic tooth installed and I keep biting the inside of my cheek. Is that not what Oral surgeon's do??? to me it seems like a simple snip snip. I would remove it myself If I could. Moving forward please treat everyone with kindness and respect whether you're making money off them or not. Furthermore, if the procedure is outside of your expertise then relay that information to your staff so that people don't waste their time commuting to your establishment where you don't even perform that type of procedure. Oh and the medical assistant, I don't know what her job title was but she was rude. I felt like I was bothering them. Finally, please deploy some type of integrity about yourself because it really is unbecoming of any business owner or professional. At the end of the day you serve the patients without the patients you have no practice

The Magnificent, Dr. Mark…read more Dr. Andrei Mark is more than a surgeon. He is a healer, a master in his field and an outstanding leader in his craft. With his upmost humble personality, charm and character, Dr. Mark's competence is immeasurable. With modest privilege and honor to be in the care of Dr. Mark has changed the future health, course and trajectory in my life.

Dr. Mark was referred to me by the dentist that was going to do my veneers. I had two badly…read moredamaged teeth that needed to come out. Which was my worst fear come to life After putting it off for months, I finally made an appointment to get the procedure done. I am admittedly a big wuss but my goodness they took excellent care of scaredy cat me. His assistant, Sara, stayed with me and let me squeeze her hand while Dr. Mark got to work. 10 Minutes later..it was done. It didn't hurt..just pressure. But I was so happy and relieved.I have to go back in a few months to get my implants, but I'll do so with no anxiety knowing that Dr. Mark is a miracle worker.

I wish I could give 4 1/2 stars. First and foremost, this is a great office. The front desk…read morepeople always have a smile for everyone, and my average wait time is never more than 10 minutes, even when I'm early. I should begin this review by saying that I've had extensive work done here, and unfortunately a great deal of different procedures at other dentists and periodontists in NYC and Florida. Dr. Moskowitz is a dream dentist. He's as upbeat as he can be, yet he never sugarcoats the situation. He will answer endless questions, and never seems frustrated or irritated. I don't like dentists, and I am kind of a wuss when it comes to pain, but he is unfailingly gentle, and will stop and administer more anesthetic in the middle of a procedure if the patient wants it. I cannot say enough about my experience with him, and with his assistant, who also went to dental school, Dora. They are an amazing team, and I trust them completely. Why? I read some previous reviews about unnecessary work ordered, but I had all different options and price points discussed with me, and wasn't pushed toward the most expensive option. My father made the same decision to have a permanent bridge put in, and his dentist (in Florida) was not as good as Advanced Dental Care - he gets food caught under it and it irritates his gums. My bridge fits so well that I feel like it's nearly my natural teeth. They didn't rush to cement it in, but used temporary paste, until I was sure that the fit was absolutely correct. So why not 5 stars? They are EXPENSIVE. I have dental insurance, and with the insurance that they take, I'm still paying tens of thousands of dollars out of my own pocket. I know that there are less expensive dentists out there, but I've decided that the thoroughness and expertise that I have experienced here are worth the money. After all, it is your mouth, and I don't know about you, but I like eating. They make sure that they accommodate my schedule, and after hearing my dad complain about the dental work that he had done, I think it is ABSOLUTELY worth the cost.

tl;dr: this place takes advantage of economically vulnerable people and the administration is an…read moreabsolute mess. Extremely long wait after appointment time to be seen, and the administration is horribly managed. This place is terrible. I went to get my wisdom teeth removed. The consultation was standard and everything went fine. They verified that I was qualified for a loan and repayment plan but then I received a letter in the mail after my surgery saying that I did not qualify for the extended repayment plan despite being assured before my surgery that I was. They had me sign up for a plan that caused me financial stress under false pretenses. They called to reschedule my surgery twice which caused confusion with my job because I had to request time off for the surgery and then change it, twice. When I arrived for my surgery, I had to wait an hour and half to be seen by the surgeon whose assistant did not follow her instructions to x ray me while I waited, causing more of a delay. The guy before me had been waiting for two hours. The surgery itself went fine. They have very capable doctors. But so do A LOT of other dental offices. I received IV sedation and it was very fast. The big issue with this place is the management and administration. It is VERY poorly managed. They sent my scripts to the wrong pharmacy (TWICE!) and it took a few hours after my surgery to get them. Also, I requested an itemized receipt for my surgery both before and after my procedure. Was initially told hey can't give that to me until after the procedure. Then on 10/12 when I followed up I was told it would take a day to get to me. It's 10/17 and I still don't have my itemized receipt and they have not called me back. This is what I wonder: 1. I asked for an itemized receipt before my surgery and they said that they could not provide this until after the surgery because that's when they would be able to calculate the totals. 2. If that's the case why did they give me a solid price (the wording was, verbatim "the surgery will cost $2400". It was a definitive statement and not a quote) and have me sign up for a loan and repayment plan based on this amount if they can't actually calculate the totals until after the procedure? 3. Why are they unable to supply an itemized receipt when requested? Why don't they already have this information calculated and on file? Why won't they return my calls about this? Why are they being so shady about this? I am concerned that this place takes advantage of those who need dental work and who may be economically vulnerable, in a lot of pain, and who may be desperate to get this work done. I sincerely regret using Brooklyn Dental and besides my follow up, will never see them again.

As good as it gets. Top notch dentistry with a very well run office. Highly highly recommend.read more

10/10 experience for impacted wisdom teeth removal. Dr Shank and the staff were approachable and…read moreconcise. Process was smooth from start to finish. They were very clear in explaining possible risks of nerve damage from the procedure, which luckily wasn't the case. Minimal swelling and was out and about the day after my procedure, which really speaks to the quality of care.

The team was excellent. I had my wisdom teeth removed and prior to going I was nervous. I made my…read moreappointment an hour before arriving which I thought to myself was great service. The team starting with the Administrative Assistant explained everything in detail to and made me feel comfortable. The procedure was painless and quick, although I was under general anesthesia, lol. Dr. Feygin you and your team really took care of me and I truly thank you guys for that. Keep up the good work and I'll ensure to refer when anyone ask for a good oral surgery team. Thank you and Happy Holidays!!!! Shanelle

I needed an emergency extraction and this place was willing to get me in the same day I called. The…read morewait was short, the staff was friendly and the Dr. (Dr. Johnson) was amazing! I would recommend this place to anyone. And to think, I chose this place on a whim because the original place my dentist referred me to couldn't see me until the following week. The original place was also telling me to bring a copayment. This office didn't request one. Good experience!

Very positive experience; I recommend Dr. Jamali. I called his office at 8am on a Monday after…read morehaving emergency wisdom tooth pain all weekend. By 12pm he had checked my teeth and I had an appointment the next day for emergency wisdom tooth removal. The surgery was a success and the recovery process was smooth. Dr. Jamali was very kind, understanding, and knowledgeable. He let me decide whether I wanted to take all my wisdom teeth out or just two and he let me decide if I wanted to do same day surgery or next day. Very pleasant experience!

I went to Dr. Jamali for wisdom tooth removal two weeks ago. During our Friday confirmation call, I…read moreasked about a $650 sedation cost my insurance covers. Coming from a family of physicians, I found it highly unusual for patients to pay upfront when insurance covers it, but I was willing to proceed. He became very defensive, saying "Cigna is awful to deal with" and "I've been burned many times" - this is highly unprofessional for a doctor to vent personal frustrations to patients about insurance issues. I confirmed the Monday appointment during our call, saying, "I will see you Monday." I then called my insurance for clarification and received multiple confirmation texts from his office plus detailed pre-op instructions. When I arrived Monday, he looked shocked and said, "Well, you're here. I'm shocked you're here. Especially with how that conversation went." From my perspective, there was nothing wrong with how the conversation went. I simply asked clarification about the payment amount. He claimed I was supposed to call back to confirm and that was "the last thing" he told me, which was completely false. I had confirmed, called his office promptly after receiving confirmation texts, and even received a procedure bill via email after our Friday call, plus multiple call logs with his office that day. Already anxious about wisdom tooth complications I'd heard about from others, I apologized kindly for any confusion (even though I knew I had confirmed) and offered to reschedule. He dismissively said "let's get this over with," which made me very uneasy. I called my family expressing concern and debated proceeding. During prep, I mentioned drinking a tiny bit of water that morning due to dry mouth. He nodded and explained the procedure. Before starting, when I asked for clarification if the small amount of water would affect sedation (being nervous about my first time under full sedation), he accused me of "changing my story" and "going back and forth." I was stunned - I had just told him about the water moments earlier and was simply double-checking for safety. He shook his head, sighed, and repeated "Why are you going back and forth?" When I asked again if I'd be fine, he said "you've asked me if you'll be fine 3 times" and "did I do something to not make you trust me?" I've never experienced such unprofessional behavior from any medical professional. When he asked if I wanted to postpone and I said yes, he pressured me: "Well, are you sure? We're booked. So you might as well just do it now." I left and received my refund at the front desk. While he has 5-star reviews, read his 1-star reviews carefully - other patients detail similar encounters with incredible rudeness and unease, especially when costs are discussed. A physician should be professional and understanding, answering all questions with patience regardless of cost, especially when insurance is involved. I recommend finding a doctor who treats all patients with consistent kindness, doesn't let administrative issues affect their demeanor, and answers questions with sincerity. I've never felt this way with a medical professional and hope others don't experience what I did. Best of luck.

I am sharing my experience so that prospective patients can make informed decisions…read more Dr. Chionchio placed a dental implant for me in 2019. Several years later, I developed problems involving the adjacent tooth that ultimately required root canal treatment. An American Board-certified endodontist reviewed my radiographic and CBCT images and provided a written opinion stating that the implant was not positioned correctly, was extremely close to the adjacent tooth, and likely contributed to the need for root canal treatment. I later obtained a written statement from another implant dentist who reviewed the imaging and confirmed that the implant is positioned in close proximity to the adjacent tooth. I provided my CBCT imaging to Park Slope Oral & Maxillofacial Surgery for review and requested reimbursement. The office reviewed the case but disagreed with the opinions I obtained and declined any reimbursement or financial assistance. I understand that dental professionals may have differing opinions. However, given the concerns raised by independent specialists and the costs involved, I was disappointed by the office's response and unwillingness to provide assistance in resolving the matter.

I needed to have a wisdom tooth removed. Dentists have not historically provided my favorite…read moremedical experiences... However, Dr. Sengupta was *terrific*. She asked the right questions at the start, explained what would happen and how, and very quickly made me feel more at ease. She even said I could put headphones on and listen to something if that would help. From there, things went both very smoothly and very quickly. Afterwards, she was clear about the aftercare instructions, and the assistant gave me a small envelope with extra gauze--and the written instructions. Surely no one likes having to have this kind of procedure, but I can definitely recommend Dr. Sengupta and this office if you need to. Also, the office offers "laughing gas" for an additional charge--which I highly recommend.

Went here years ago and this place was ridiculously overpriced. Dr. Gorodinski at one point charged…read moreabout $1000 for a relatively simple procedure involving 1 or 2 teeth (that was not very time-consuming). He is competent but other dentists have more state-of-the-art equipment. Initially, he and the staff are very polite... all until you are confronted with a monumentally large bill that does not equate to or justify the relatively minimal work being done.

As someone with anxiety surrounding dental visits, Dr. G and his staff completely put me at ease…read moreduring every visit. Everyone at the office goes above and beyond! They are friendly, responsive and professional. The dental care I have receive over the years at Dr. G's office has been top notch. I have learned many healthy habits and noticed a clear difference in my dental health. The staff takes time to listen to concerns and explain things thoroughly. They make going to the dentist a breeze. Thank you Dr. G, Dr. Rodriguez and Danielle for everything!