Worst experience at Lovett Dental (Highway 6, Houston). My bite was wrong despite warnings, a tooth cracked, and now I face more bills after paying $13,000+. I feel dismissed and need corporate accountability. read more

Horrible customer service! I should've read the reviews before coming here. I cancelled my appointment not even 6 mins of being in office. Please for the sake of your business hire new office staff!!!! read more

I would not go here again. Whole different staff and management since last year. Had a scheduled appointment online that they didn't have in the system. The appointments were double booked and didn't have any space to fit in scheduled patients. I switched dental locations from my insurance. I wouldn't recommend anyone going. read more

Lovett Dental Sugar Land - Waiting area - General Dentistry Near Me - Houston, Texas

Let's start with the Dentist are actully not bad but this is a fresh out of school establishment. The wanna be dental assistants in the front just happy to have a job.so Idel or Adele just gave me a sour taste . I'm checking in I told her I was in there for braces but I just need to talk to dentist to see what I should do . She INVOLUNTARILY tells me the dentist does not work on previous work and we don't cover a list of things.My son goes to the back for the dentist to say the opposite of what A Dental assistant is telling customers . If you stay in your job titles ladies u guys won't have some many bad reviews . stop the loud private convos I don't care about what u did last night you guys are worried about friendships then actully working .fix up Lovett! read more

I wish I could give this dental company -100. zeros. They are HORRIBLE!!! They are quacks . I am sure the dentist didn't go to school. I went for my regular cleaning, the lady intentionally kept poking my Gum, to the point my mouth was full of blood, she later said I needed to pay $99 to buy something from them to stop my Gum bleeding which she caused intentionally, just to sell me their nonsense products. I turned it down, but they ended up infecting my mouth with their unethical practices. A month after, I went to them that they should prescribe Peridex for me. The lady that I met, said they can't because I have a healthy gum, and that if I thought I needed it, they would have to see me again and would have to pay for consultation. I was shocked as to how fraudulent this dental cleaning is . PLEASE RUN AWAY from these illiterates acting as dentist. They need to close this place up and turn it into a garbage office! read more

Sign outside saying it takes a village. Please wear your mask to protect orhers. None of the front desk staff are wearing masks. None. Hypocritical and unsafe. I guess mom doesn't have another office in her network? read more

Dental services fine. Don't like the changes in front office staff. Last time, all new staff. they said I had a co play. My insurance does not have a co pay, but a rate of what they will pay per service. While billing showed the rate, they included a $50 co pay along with what my insurance deductible. Been using the same insurance for 15 years. read more

I wish I looked here before choosing this facility has my dental care provider. They have no consideration for patient's time or value. After my first cleaning treatment I set an appointment for a cavity closeup. On the day of my appointment, they had me wait for 2 hrs before letting me know I couldn't see the doctor and had to reschedule. I come back for my new appointment, and I noticed the price of the procedure has gone up about 50%. They tell me that was April and this is June, even though it's their fault I had to do it now and they didn't even have the decency to inform me about the change when it happened. So, I'm just going to choose another dental care facility as my provider. These guys are not getting a single extra dollar from me or my insurance. I'd advise anyone reading this to stay away from them if you like your peace of mind and want to be respected as a patient and customer. read more

Every 6 months for the past 8years I bring my kids in here the dentist changes then we have to waste time and change my insurance instead of them giving me a Courtesy call! Now I'm sitting here past my appointment time while they figure out what they are doing all the staff is new again! AND the dental assistant had the nerve to get a attitude with me when I asked who the new dentist was. Enough is enough!! This office is time consuming and unprofessional never will I come here again. All three staff members sitting behind the desk gossiping. Ghetto! Once we got into the back the entire atmosphere changed the staff working in the back the dentist were GREAT! read more

If I'd known what how much this dental organization LACKED I would have never allowed them to give her braces. The customer service suck, communication suck, lack of available locations SUCK and INCONVENIENT. NEVER AGAIN. Can't wait to be done with this place. Nothing but issue after issue. read more

TERRIBLE! do not come here, they are the most unprofessional clinic i've ever been to in my life. scheduled for extractions just to be told i'm getting a consultation. waited hours for surgery, telling me they could squeeze me in, assuring me id be put to sleep , told me i'd be awake: they don't care for patient comfort. and surely have no clue what there own protocols are. i've worked in surgery before. That was unacceptablw! all they want is money 0/10 DO NOT RECOMMEND. read more

4/26/2022 This disorganized place Oh where should I start, the simplest thing that I wanted was a cleaning, two cavities, a cap, and a crown. I went to the Lovett Dental on Highway Six, where they took two X-rays, but this is where it gets so mixed up on their part, I can't recall her name but I know she was an African American woman expecting birth yeah I'm all for equality in the workplace, however, she told me that I needed a deep root planing, and in the lower fourth right quadrant a tooth needed filling because there was a cavity in the back of it and the tooth next to it needed to be filled also. So I went down to another Lovett Dental where the Manager, treatment Coordinator by the name of Aida Covic, already had access to my medical records, but failed to read if I had hypertension or find out what type of Hypertension medication that I was taking, so early this morning I had a ten-thirty appointment. I sat in the examination chair to get my first hypertension check 160/80, and my second was 161/84, This caused me to get very upset and I had stormed out to my partner to let him know they are using this prejudiced tactic not only to treat me but to scam my health insurance, no no you're not scamming me Aunt Bam, but I am a Big Bold African American Man with a health condition. This should not be tolerated at any and all Lovett Dental, but it does not matter what size, color-, or sex all patients should be treated with care, dignity, and respect-, so I went to another Dentist to get a second opinion and as it turns out they took complimentary X-rays-, because I had old and current Xrays pictures. The examination showed in the upper left quadrant needed two cavities filled, a scrape and special fluoride brush cleaning-, and a cap and crown, for which     I had to come out of pocket 57.00 the cap and crown $235.00. I might need a root canal. I STRONGLY URGE YOU STAY AWAY FROM THIS PLACE they are scammers and racist unprofessional people. read more

I Purchased teeth cleaning with Groupon, at Louetta location. I called them before going there and I said I need only general teeth celaning.if is ok, than I can come and they said ok. When I was there people who works there were so rude, they said we can't do general cleaning because according to them I need a deep cleanig which I can't afford that because I already purchase general cleaning. Dental highenist was so rude, she spoke with me so rudely. I will never go to their place again and I am not recommeding with any body. You will lost your time, for nothing and lost your money and not get a service. When I was explaing myself that I need a cleaning because I already paid but they kicked me out of the place which was so rude!!!!! Please don't waste your money and time to get a bad and rude service. read more

Unethical crooks who charge customers did not attend appointments during Covid 19 pandemic. No exception and they point to the contract. Will not do any further servicing and do not recommend Lovett read more

NO NO NO! I wasted a work day and took my child out of school - for an appointment that was scheduled two weeks prior. HWY 6 location is super unorganized. After waiting for 45 minutes passed my appointment - they then needed to verified insurance and referral from my dentist. I then walked out! The lobby is small and dirty and so many people were waiting - some people were NOT wearing a mask. Please DO NOT go to this location. 11/18/2020 read more

This was my WORST dental experience EVER!!! They said they don't take my insurance. So I had to call my insurance company to call Lovett!!! The dentist didn't discuss a procedure to let my see the X-RAY and know why a perfectly good and fairly recent filling was being replaced. That tooth never hurt but now I can not eat or drink without pain!!! STAY AWAY FROM THIS PLACE!!!! read more

They've gone downhill since Carmen left. Big turnover in dentists lately. But the office manager has a bad attitude and doesn't care about long term patients. Very nasty. read more

RUN AWAY! Do not under any circumstances get dental work here. I was overcharged more than $1,000 for work I had done, which my insurance is paying out since they refuse to contact me for any reason now. The lack of professionalism by the dentist and office staff was awful. Additionally Dr. Tran did poor work on my teeth, which I require follow up treatment for. There was still visible cavity in one of the treated teeth, I have a misaligned bite, which he could not fit in 6 subsequent visits, and I have two teeth that are poorly shaped. I have ongoing pain 3 months later, and I am filing complaints with the Tx State Board of Dental Examiners and requiring follow up treatment from two different dentists for misaligned bite/teeth and remaining cavity. read more

Be ready for this place to ROCK with Dr. Strickland and his staff! He has been my dentist for over 10 years and I found him here! He is compassionate, truly cares for his patients and from my experience he gives you truly the care you need! The staff here is great and I am excited to now be a patient here! Bathroom was cleaned and and my chair area was neatly in order! read more

I know the staff gets a load off of their patients but honestly they're so hard working and I know they're doing the best they can do! The Doctor down to the manager Priscilla are very understanding and do their hardest to provide the best service for their patients. When my daughter turns 6 months I will be bringing her here as well! read more

I left a google review stating the following: Horrible customer service, poor management of PHI, terrible time management, and dirty (with a picture of their lobby from my visit the morning of 08/12/2022). They replied stating the picture that I posted is false, because that is not what their lobby floor looks like and wanted to make it clear that the picture I posted is NOT of their office. Luckily, iPhones show the location of where a picture was taken so I was able to screenshot the map pinpointing that it was take at their office and added a screenshot someone else's review that had also taken a picture of their lobby. The flooring and the table legs in my picture and the other reviewer's were the same. That in addition to the photo's location verified that was in fact their office. Pretty low to try and flip things on me to make it appear that I would mislead anyone. Not only is their lobby filthy but the instruments they were going to use for my mouth were disgusting. They scam people into paying more money. They display your PHI (full name, DOB, SSN) on TV screens for anyone that walks by to see. read more

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Don't come here! It was all very rushed and told me to come another day. I didn't even get the regular clean up that goes with my insurance. Very unorganized. read more

Very busy, seems like the Walmart of dentists, people waiting, row after row of people in chairs but only one adult and one pediatric dentist. They are very efficient bordering on feeling like one is neglected. All I had was an exam and x-rays done and I was there almost 3 hours. Some of that was in the waiting room, some was getting x-rays, a few minutes was with the dentist, the majority was waiting in the waiting room or chair. I am not saying this is a bad dentist, they seem to have a lucrative business, get as many people in and out, especially those with government insurance. They have no shortage of signs advertising that medicaid will pay for braces. With over 184 million spent in Texas on orthodontic treatments for children on Medicaid last year, there is no telling places like this have popped up. http://bit.ly/w3t6XU When I received the treatment plan I was shocked. 4800 for bridge, a few cavities and a cleaning, now these are usual and customary charges not the insurance negotiated price but I kind of expected a better price going to a strip mall dentist. I will say the nice thing is they have a dedicated billing manager that brought an estimate to the chair just for the exam. Then when the exam was done I was told to wait in the waiting room while an full estimate was put together. That was weird to me, every other dentist had someone come to me and tell me what needed to be done and then could get me a cost. Then I could decide whether to proceed. Seems like anyone would be better off going to a higher end dentist that will charge them the same whether you have insurance or not. read more

I don't recommend it. I called to schedule a visit. It was confirmed and I even signed all the needed paper works that they sent thru my email. But when I get there they denied that I have an appointment, I presented all the confirmation text and even email so they accommodated me as if they have no choice. The dentist checked on me but she just let me open my mount and that's it for like a second and she's done. I checked out at the front desk and told me that they will just email me the quote but it seems that they are not interested I awaited for 3wks for the email but until now no email from them. I don't recommend this clinic. read more

The work performed by the two dentist are horrible: The 1st dentist Terrilyn Reynolds made the temp crown for my daughter in January 2019. The temp crown was put in on Friday, January 11th. Few hours after the temp crown was put in, it fell out in the afternoon around 5p.m. Call the dental office emergency line and left a message regarding the temp crown fell out. We were told we have to make an appointment to get it fix on 1/12/19, but then there wasn't any available appointment. We just show up in the morning and wait. We were supposed to drive to Dallas for my daughter to begin her new semester in UT Dallas. 3/18/19 was supposed to be an appointment for my daughter to get the permanent crown put in. But the 2nd dentist, Eduardo Montero Ferna could not remove the temp crown. He had to cut the crown because the bonding paste dentist Reynolds used was too strong. After removing the paste, he told my daughter that she needs to get the root canel for the tooth that has the temp crown. After the root canel, then the new temp crown was placed on top of the tooth. 2nd tragic: 4/8/19 temp crown fell off while my daughter is in Dallas in school at UT Dallas. Aside from the two dentist's faulty work with the miserable experience with the crowns, we were over charged for each dental service: patient's portion of the payment on 12/29/18 for the crown was supposed to be $458.00 according to delta dental payment info. We were charged $533.80 by Lovett Dental. 1/5/19 payment for two fillings for me supposed to be $93.40, but I was told to pay $255. Overpaid $161.60 according to delta dental info. 1/5/19 payment for 3 fillings for my daughter supposed to be $71.20. but I was told to pay $290. overpaid $218.80 according to Delta Dental benefit info. 3/18/19 payment for my daughter's root canal supposed to be $124.80, but she was told to pay $349.50. overpaid $224.70 according to the Delta Dental benefit payment info. Spoke to the manager Carmen Wilson about the over payment in March. She told me she will review info. Emailed Ms. Wilson all the Delta Dental benefit payment info showing all the claims paid and showing how much patient supposed to pay for each service. Informed Ms. Wilson in the email that the over payment of $680.80 needs to return to me. Did not received a reply from her. Called Lovett Dental at 281-759-5900 four different times to talk to someone about my over payment. I was told to call back the next day for Ms. Wilson. 4/10/19 called Delta dental again regarding the over payment refund. In addition to this, I informed them that my daughter's temp crown fell out again. I told them this is the 2nd time the crown fell out. Rating for the service should be zero for overcharging patient and for the faulty work performed by the two dentists. read more

There is a whole new team. They were awesome. My teeth feel brand new. They actually take the time to clean your teeth properly and educate the patient, when necessary. I'm glad that I came in today. read more

It is a total rip off place. Be aware, it is a total rip off place. They treat you like a money bag, punch it till it gets empty. And the service is so slow and horrible. I went there for general teeth cleaning with the appointment. It took me 3 hr to get it done and then got rip off in the process. The simple fluoride mouthwash, which is mandatory there, will cost you at least extra $65. Do not ever even think going there. read more

Awful! Spent my first visit getting xrays & then they tell me they can't even clean my teeth because I need extensive cleaning & tried to give me this huge bill . What a scam! Never heard of a thing. I refused, so they would not even do the basic cleaning. What a waste of my time! read more

Stay away from this place. The office manager at hwy 6 location was incredibly rude. The wait was long and then they didnt provide the service I had scheduled. I faxed my insurance information the week before, took off work and arrived a half hour early for my appointment. She said I needed to prove I had faxed the card, since she couldn't find it, even though I brought it in a half hour early. the waiting time was over and hour, only to be told they were too behind to provide the service. Worst dental experience of my life! read more

I am a regular, since I have had braces for the last two years, I also have them do my cleanings. The staff are nice and I like that they text me my appointment reminders. read more

Lovett Dental Sugar Land - General Dentistry Near Me - Houston, Texas

bad Place on the world with unprofessional doctors and assistants.Low education , unhygienic .bad job .I went there for tooth bridge Doctor make horrible job make it not even side my teeth ,I can't eat ,feel uncomfortable only 2 months later it fallen off by itself.I come back there ,Doctor don't do nothing let assistants put it on then she don't know how do it put wrong side and can take off ,then Doctors filling the surface then it got me trouble cause fallen half way .I have to get new bridge again cost me other $5000.This is sheets Dental place.Any one if do not want loose money and loose health never come any Lovett dental place no matter where all bad Doctors and bad staff read more

I made an appt thru their call center, I show up to my appointment and girl tells me she doesn't have my name scheduled and they can't see me because they're all booked , she called the call center and was told that yes I had an appt at the time I went. she says it was an error. Well, to me that's unacceptable if you're in pain and need immediate attention, they advertise on their window that they do emergencies, but she said I would have to wait and it could take 2 hrs , I walked out of there very upset. I will never come here again. read more

It's time for me to find a new dentist/office. Appt scheduled for 3pm. They took me back at 4:10pm. 30 mins later I'm still waiting and decided to post this review. I have no idea how much longer before the dentist can actually come by and meet with me. Why the heck doesn't the front desk employees notify the patients that the dentist is running behind. This is not the first time this has happened. It's also not the first time I've returned to have something fixed that was worked on before. Grrrr this office needs a whole new Management or a few more dentist. They need to stop over booking patients. I think I've just about had it and this will be my last visit here. I will also never refer anyone to this location. read more

I waited 45 minutes then they asked me to wait another 15. Staff not professional at all. They were verifying people's insurance over the speaker phone which is outside of hippa regulations. Not going back. read more

Awful. Long wait. Billed for services not done. Can't get a call back from billing office. Last time I go here. Sure seems unethical business read more

My wife made an appointment for my 7 year old son with our HMO family insurance plan at Lovett dental. She was told he would be covered. We showed up to the appointment, and it turned out we were given the wrong time, only off by half an hour - not too bad. Then we were told that since we were seeing the "specialist" (pediatric dentist) our insurance wouldn't cover the visit. We said with the Lovett family dentist group, we would be happy for my son to see a general dentist. He just needed a regular checkup anyways. They said they didn't have any general dentist who would be able to see a child. Even for a regular checkup! That should be part of any dentist's training! So their business is set up in a way to require a specialist visit for a healthy child dental check. A general dentist should be able to see a healthy child. Shady business practices like this is what is screwing up our medical and dental system. I am very uncomfortable with this, so I removed my son, my wife and my dental needs from this "business." read more

I am very disappointed with this place. I've been here a few times and each time there seem to be something different that was a problem for me. the dentist himself is very good. I have no complaints with him at all. But their billing seems to be questionable. the first time I went I did not have insurance. I went to have a wisdom tooth pulled and it cost me $200. The next time I went back to have the other tooth pulled I had insurance. And was quoted $350. When I asked them how come it was cheaper when I had no insurance I was told it was due to some type of injection they were going to give me. I told him I did not want the injection whatever it was and they removed it. Suddenly my bill dropped down to like $50. It didn't make any sense if I didn't have the injection the first time why would I need it the second time. It seemed as though they were puffing up the bill just to charge the insurance and get more money. The next time I went I was discussing having a deep cleaning done on my teeth. After being quoted the price I decided I could not afford it at the time. I was asked to return to the dental hygentist and have measurements taking of my teeth. I informed them that I was not going to be able to have the procedure done that day. But I was instructed I needed to have the measurements taken anyways. So I went back and sat in the chair I explained again to the assistant that I was not going to be having any work done today and again was told this was something that had to be done. When the hygentist came in she told me what the procedure consisted of,... which for me seemed quite painful and I was not willing to go into any pain for a procedure I was not going to be able to afford. So I told her I did not want the measurements. She got very rude with me and told me I had no choice. To which I obviously got very upset and explain to her that there was no one going to do anything to me without my permission and I didn't care how important she thought the measurement was it wasn't important to me because I was not having any procedures done. She then rudely said that if I wasn't going to agree to have the procedure that I needed to sign some paper for her. To which I gladly did and left the office and can say without any doubt I will never be back! read more

Went to lovett dental 26/Nov/2019 at gulfgate for simple cleaning. They wouldnt do that, they wanted to add alot of other treatments. I have my teeth cleaned every 6 months. Never been treated like that before. Lovett Dental will try to milk you. I left the clinic a waste of my time. read more

They are very unsanitary! Nurse was touching her hair with the gloves she used in my mouth. I didn't realize until after. I had an appointment for 10 & wasn't attended until 10:30. It's an open space where everybody is pretty much in the same room. I overheard one of the receptionist telling a patient she needs to give her a tip in order for her to help her again. Terrible. Never going back!!! read more

Lovett Dental Sugar Land - Open space. Everybody deserves privacy! - General Dentistry Near Me - Houston, Texas

I switched to this Lovett location from the Westheimer location after we moved and this was 20 minutes closer. This location doesn't even compare. My first appointment here my spot was scheduled for 9 am. Two days before the appointment I get a text saying the time is 10:30. So we show up at 10:15. Didn't get seem till 11:30. They took so long that my son couldn't get the treatment he came for and got an exam only - we had to schedule a whole other appointment for him to come get treatment. We came for the second appointment today and appointment was for 3 pm. At 3:10 they told us I needed to call his insurance to change providers. It's now 3:40 and he's still waiting, behind 2 others, to be seen. The waiting area is hot, stuffy and they don't even turn the tv on. I plan on switching dentist after this session. read more