Came in and was greeted by Anahi... I had an item i wanted to pick up and she grabbed that for me. I ended up wanted some more items and she was patient, gave me some opinions and ended up picking up some nice items. Her customer service is amazing and energy top tier. People like this should be applaud and appreciated. Especially through this season. read more

I think Cathy helped me (not sure if spelt correctly) but she was so lovely! It was very busy but I still felt acknowledged. I came to this Pandora in the mall today to add some charms to my very naked bracelet. I was shown multiple charms and they even put the charms on for me to see how I liked them. I left with the 2 charms and a breaker! will be coming back soon read more

Pandora - Two charms and a breaker - Jewelry Near Me - Pleasanton, California

I started to order online but this purchase was a gift for my nieces 12th birthday so I came into the store instead and I'm so glad I did. I was greeted warmly by Cathy. After feeling a little overwhelmed an angel came by and asked if I needed anything and the rest was history. Cathy helped me customize my bracelet, she was gracious, informative and patient. Excellent customer service, the kind of service that makes you spread the word. I will be back for myself. She wrapped up everything beautifully and my bff decided to make a purchase and I brought another charm for my niece! Cathy unboxed the bracelet and added it to the rest of charms. I was blown away by her positive attitude. I am sincerely grateful. This was my first purchase and I'm sure it won't be my last. Thee best experience!! Thank you again Cathy read more

Pandora - First Pandora charm bracelet. - Jewelry Near Me - Pleasanton, California

I've come here a few times in the last few weeks and there are a lot of girls that work here and most of them are really unprofessional and make the store feel low class. They tease each other and talk about personal things in front of me and it makes it awkward. One of them was visibly irritated that I was asking questions. Multiple times when I ask questions they all have to ask each other and they all give each other different answers to the same question, revealing that none of them really know the answer. Sometimes they tell me to just go online and look it up. One of them I asked for their opinion while picking out my charms and they kept saying "it's up to you", I totally understand it's up to ME, but when you're selling something to me and I'm asking for your opinion it's totally okay to give me your opinion that's literally what I'm asking for. One of the employees gave me false information and told me I can return charms and use discounts at a later time and just buy the charm again when I have the discount (because they only had one charm left). I was later told this wasn't true and I couldn't do that, which was really frustrating, I think she just wanted to make the sale right then and there. Also I've purchased gold here many times and bought the warranty (pandora cares), not a single employee told me I had to register my charms, it's not just automatic. I had someone from a different store in San Jose tell me this yesterday, after buying 5 gold charms at Stoneridge. There is one really great employee that works here and I'm so sad that I do not know her name. Not everyone is bad here but I really don't like going to this store and I go out of my way to go to the Livermore store, I have the best experiences there and the selections are better. read more

I don't usually leave reviews but I felt the need to do so.. I love all the staff members, especially the girl w/.blonde hair. She was so helpful!!! I think her name was leanne.. I was a little taken by surprise by her manger & her rudeness. She has lil to no customer service skills, all she did was walk around with her purple hair correcting her co-workers with her nose in the air.. Whenever the co-worker would ask her something she would respond with a rude answer and constantly saying well you can't do this because we are missing items. than she continue to say well talk later like she was in trouble for selling 6 items. SMH. very rude. She definitely should be replaced immediately! She gave me a racist and unprofessional vibes. Protect your co-worker. This lady has a nasty attitude and so unprofessional... she treats her employees rude and disrespectful. 4* for all the hard workers but the lazy Manager has too go!!!!! read more

We used to order online but a few weeks ago we decided to visit the Pleasanton Pandora since we were already there. I have to say I am impressed! The workers are so kind, knowledgeable, and helpful. Ariana specifically has been our favorite worker; in additions, she is so professional/patient with me and my family. She actually makes us want to go back & purchase more. So far we have bought 2 bracelets & about 10 charms.I also genuinely appreciated that not one worker was on their phone and they were completely attentive! I've gone into too many stores where everyone's just on their phones and it's annoying. read more

My wife saw an add for their charm bracelet. You buy a bracelet and then you can personalize with all sorts of different charms to make it your own. We decided it would make a great Mother's Day gift. Within a week of owning the bracelet, we were on vacation and one of the charms had already broken free. The company doesn't stand by their product. There is no warranty. They offer no help. Customer service shrugged their shoulders. Buyer beware! read more

Both recent experiences here were very good. The DGD's wanted to get Mommy a bracelet for her birthday. We selected the band and charms, and they wrapped it up nicely. DD wanted a different style of band than we purchased, and it was simple to exchange. For their birthdays both DGD wanted to start a bracelet. Once we fitted the bands they each selected 2 beads. We will add on as future gifts. They love their choices. Staff was friendly and helpful. We will be back. read more

Former associate - liked the transition this store has done over the years. Great seeing familiar faces providing service to great jewelry. Can't go wrong with the rings!! read more

Went here last night to purchase a gold bead for my mom. Got smashed with rude unhelpful retail girls. Asked for help and got told are you on the waiting list? When there is a waiting list it should be obvious to the customers walking in the store. There should be someone in the front of the store asking your name to be placed on the list. The girl was so rude when after waiting I finally asked for help as she was not engaged in helping anyone. She even said some smug comment as I was leaving the store. My mom and I love the Pandora jewelry line; and hope this can shed some light on the caliber of staff at this location. I wouldn't even write this, but it wasn't the first rude encounter difference is this time they lost the sale. A greeting and I will be with you in a moment goes a long way.... read more

Walk in into this Pandora with bright smile and warm greeting from Kathleen. The store is clean and girly. Kathleen is such a sweet sale assistant in Stoneridge Pandora!!! She is very attentive and very much patience with me all the time!!! Keep her to keep your business energetically grow!!! read more

Pandora - Jewelry Near Me - Pleasanton, California

WOWWWWW just f***ing wow. Yo save your money honey, save your time boo and save your mental health cause this place is BOOF. So me and my friend walk up there and get stopped by this little ignorant girl and we are told we have to wait in line....ARE YOU SERIOUS? we have to wait in a line to see some boof a** jewelry??? G T F O Now we are stuck waiting in some stupid line while this girl (the employee) STARES AT US...no joke....just stares at us...like thanks? make us wait like peasants and then just stare at us.....TERRIBLE CUSTOMER SERVICE After 10 minutes we are FINALLY allowed inside the stupid tiny little store, and can see some ugly ass selection of jewelry...clearly i wasn't the one shopping here, my friend was, because i was ready to throw down honeyyyyyyyy ANYWAYS JUST AVOID THIS STORE. btw...the actual lady that sold us the jewelry was chill...shout out to you boo. read more

During covid I was worried how shopping here was going to work. Thankfully the staff here was very helpful. They took my call and worked me through everything I wanted. They even offered to send me pictures to ensure I was getting the gift I wanted. This was so easy I was on the phone for 5 mins and then pulled up to the mall parking lot and my items were waiting for me. Thanks for making this so easy during the difficult times were in. read more

Collin has the worst customer service! He is zero help and very rude. He has an attitude of not caring and not wanting to do anything to keep you as a customer. I will never go back as long as is there! read more

I came here yesterday to buy my first Pandora charm and Claudia helped me. She gave amazing customer service! She literally let me look at almost every charm in the store, she was friendly, patient, and really went above and beyond to help me find something that I was happy with. I am a business owner and I wish that I could have someone work for me and give the level of customer service that Claudia gave me, thank you for a wonderful experience! read more

I went to Pandora today because I knew they have on sale! I had been waited on line about 2 hours (I still can understand Coz it was big sale) BUT they said help me only 30mins and then they will help next person! I started to feel (what the hell ?) I asked for some charms to look, but that lady said u can look at the booklist! WHAT IS THE POINT I go to the store to buy stuffs? and they didn't really show me the real things ? How can I know what is the real one looks like ? They are service is TOO BAD! Even thought she calculate wrong my bill. I was so piss off. BTW go back to waiting on line They didn't let people know that MUST be sign ur name on the paper (means you will wasting ur time to wait on line if u don't know have to sign in !) read more

I didn't want a Pandora. I was given one. I took it back, with gift receipt. I wasn't allowed to return it, not even to the credit card of the person who purchased it. I had to give it back to the person who gave it to me and ask him to return it. Unless you know FOR SURE that the person you are buying it for really wants a Pandora, and nothing else will do, don't get it. Remember those ridiculous zoppini bracelets? We all had one, there were charm stores everywhere, and they went out of style fairly quickly? I see that happening with Pandora. Except Pandora is a lot more expensive. No thanks. read more

Staff friendly, but clueless about their promotions. Was assured that the save $50 in $150 promotion would work online, but the day of promotion, went online to see it is in store only!! read more

The first thing I asked the sales.she said"they don't have that" Then I asked her for the second things she said"we don't have that" I'm like wtf are you talking about" That's new collection of your work. I just saw that last week how you guys don't have that.then she bring her manager and the manager found it.and found the for things I asked for too.how you can work there when you are not paying attention to your work. And I told them that's a birthday gift for my niece I need you guys to wrap it for me.then they said they don't have a box for the bracelet.omg what a Pandora store.i ever seen Pandora like this. Good thing I always shop at SF not here. read more

I love that they opened a pandora concept store near Livermore. The sales people are all very friendly! Because this pandora is at stoneridge mall tri-valley residents don't have to drive all the way to oakridge mall in San Jose to buy charms. I don't like the random support beam in the middle of the store, but that can't be helped. read more

Thank you, Danielle, for all your help today. I really appreciate how much you helped me make my wife's birthday so special. You made it very easy to purchase the perfect gift. I recommend this store every time. read more

I love pandora products! I personally have a bracelet and 5 rings but this store is awful! I always buy pandora products because of the warranty and quality. This store is awful about fixing and replacing products and are super rude! If you need to shop pandora I recommend online or any other store! I would give 0 stars if possible read more

Excellent service I received from three wonderful women that work at The Stoneridge mall Pandora! They gave me the most Knowledge I can receive in the Jewelry business and they all really represent the Brand it self!! Thank you to Ara the manager, Flora and Deb they're Assistance definitely makes me want to keep buying Pandora!! Hire more like these wonderful people!!!!!! Best Wishes Fred! read more

I was really SHOCKED when I bought over $200 of stuff when visiting my Girlfriend and when I got home I decided to return some of the stuff and exchange some. When I got to the local store near where I live GUESS WHAT. NO CAN DO they refused so my only option is to got across the bridge $5..00 and wear and tear and gas. WHICH THEY WILL NOT REIMBURSE ME. And I just bought over $600.00 for my daughter in June. So much for customer service. Now I wish I could return those also. They just lost two customers totally. We will be buying Chamilia from now on. read more

Good costumer service lacks here. Came in today and bought $400 worth of bracelet and while checking out they won't give me a box to put my bracelet in, they offered me a small paper pouch. How tacky is that? All the jewelry I buy comes in a nice box so I can store it in there. While I was concern about not giving me a box a lady in training rings me up and keeps bugging me to sign the receipt, I told her to wait because if I wasn't getting a box I wasn't going to buy it. She was so rude and inpatient asked me twice to sign it. They finally got me a box but it was like at force. They also didn't have the bangle size I wanted. I came out of the store pissed of. I decided to go to Walnut Creek instead. I repurchased my stuff there and I was very satisfied with the customer service. I ended up going back to this store and returning my items. read more

My stars are just for the sweet young lady that helped my husband pick a ring for his sister. I think her name was Emily. She was very patient and answered all our questions even though the store was busy. I also appreciate the fact that she was not "pushy", as the people that work in that store often make me turn away because they are so aggressive. I am not sure why they have to be in your face and circle you like wolves. Emily was incredibly polite and gracious with us both. read more

What girl doesn't love Pandora?! My go to store for charms and jewelry. Tons of choices and the staff are always friendly and helpful. Only downside is that sometimes there is a lack of staff. read more

Great service from Liz! She really helped me get the perfect bracelet for my mom's birthday! She knew what she was talking about, answered all the questions I had, and explain the products well. I'd come back because of the great service! read more

Came in tonight was about to get a bracelet for my bf's sister. I got through with the picking and everything when she packed it. I asked for a box and this lady went to ask ,probably the manager. She told me that they were out of boxes. Yea right. I came last time with my friend when she purchase hers and they told her the same and she didn't want it. But they gave her one just so they can sell the product. This cheap ass place would rather save on boxes than to satisfy their customers. read more

From September 15 through September 18, they have this promotion. I bought 11 items from them yesterday. After consideration, I decided to exchange 3 of them with other different style items. Therefore I went to the store today to exchange the 3 items. Of course, I have to get into the line and wait. Then a lady with the signup sheet came out and asked. I said I wanted to exchange some of the items of my order. At the very beginning, she said you have to come back after the expiration of the promotion then you can exchange. But then suddenly she changed her expression and began to ask if I brought my receipt. I said yes and showed to her. She said oh no you can not exchange your items no matter when. I said not even after the promotion? She said CORRECT. Then she said, you have to bring everything back and return everything back then buy everything one more time. OK, then we have to go back home to grab everything and come back into the line again. Not speaking of the time we have wasted, I don't think this is an efficient way. If I want to exchange some items, why do I have to bring others that do not need to be exchanged? Why can't you just exchange the ones that I want to exchange. And I can pay the surplus if there is any. Or you can refund me the difference if there will be any. RIGHT? I thought we are in the 21st century and buying and selling should be simple. The second half of this story is: I brought back everything that I bought yesterday including the 3 items that I wanted to exchange. One lady helped us to find the 3 substitutes. For the other 8 items that I didn't want to exchange, they DIDN'T DO ANYTHING TO THEM. Again, then what is the point and the reason for me to go back home and grab those items? I don't know. But this is the reason why I give a 1 star to this Pandora store. I would give a negative score if there is one though. read more

Bought the charm bracelet for my wife on her first Mother's Day. The bracelet broke the very next day. Clasp attachment came undone. They sell a safety chain, but in the way this thing broke it would not have worked, because the clasp came off of the bracelet. Came apart because it was cheaply glued on or not properly fastened somehow. Was lucky to find it on the ground - otherwise it would have been gone. Salesperson could only repair, but no assurance it absolutely would not happen again. Customer service was just bad. Returned for a full refund and vowed to tell as many people as I could so they an avoid the mistake. I just can't stand bad customer service, and bad customer sevice with a bad product, well...sucks. read more

They have a new promotion of Free $75 worth of jewelry if you buy anything in store worth $100. So it was a good deal right? I came in and waited for 30 mins and one of the store associate kept passing by me smiling and stuff. Never did she say that I need to sign in to be assisted. So whhen she announced people who just came in signed before me so Im kinda irritated knowing that Ive been there for 30 mins. So when it was my turn, this lady who was assisting me didnt even want to show me the charms Im looking for. She had this attitude of rushing me too. Like if you are understaff, dont pass it on your consumers. Im buying something that is not cheap. Its a hard earned money that Im going to spend here.. If you get what I mean. So when I finally chose the items that I wanted, I told her that I have Pandora Card but I was not bringing it coz it wasnt actually in my plan to buy one for that day. Cant even use it to other retail store other than Pandora. Anywayz, she said they had to call the hotline to confirm everything. I said its okay. She asked for my last 4 SSN which I gave her. Then she wanted me to give her my full SSN. I told her I was not comfortable with that. So she told the manager that. So this nice manager said, she cant help me right now coz she will be taking some time helping other customers. She also said that she wouldnt be assisting me either. So nice of her to be called a manager. I was about to walk out but I decided to patiently wait. This store is not worth going. Id rather go to the one in Valley Fair Mall. They have a long qeue but they will actually time time to assist you. This store is not proffessional enough in assisting customers. You guys need to retrain about customer service! Specially that manager!! read more

Very impressed with my visit to this store! The girl who helped me, Liz, was super friendly and attentive. She was happy to answer all my questions and knew just what I was looking for. Definitely my new go-to whenever I come back (: read more

There's a really nice lady in this store named Kai and we have purchase from her multiple times and she is always very attentive and approachable. I will always remember to look for her next time. There's another lady, Liz, who helped us and she seemed like she was irritated by something in her life and was the total opposite. I wasn't the only one who noticed. I hope she's in better spirits when we return next time. Having friendly people in the store makes us come back and we hope it stays that way. read more

I went to the sale today. The line was organized and easy to look at the catalog to decide what I wanted. Thank you Pandora Stoneridge.