If you have to make a return and paid cash, they do not bother extensively research the purchase date. Lesson learned

HIS IS FOR THE DUBLIN STORE AND I AM NOT IN OREGON. Unless you plan on buying something right off the shelf and need no help, don't even bother coming in here. "Help" is non-existent at this location and customer service "hates the customer and provides ZERO service". I was there yesterday around 4:00 to look at some window shades. The store was like a ghost town. The parking lot was fairly empty. The store had few shoppers and almost no one in line to pay. There were plenty of red vest employees running about the place including two young woman at customer service. I looked at the shades and found a pair that I wanted. They were Levelors that were on sale. However, they needed to be cut and the machine at hand was one that only an employee is allowed to use. They are sold to be custom cut in the store aisle on a dedicated machine. I waited and waited in the department while people in red vests went by in the main aisles. They hurried past and pointedly avoided looking at me. So I finally went to the self checkout where I had seen a stationary worker to help me get help. When I got to him there was no one checking out and he was dozing at his station. I asked him if he could find me help and all he told me was that I should go to customer service instead. OK I thought, i'll stroll down there which I did and encountered the two young women. There was one person being helped at customer service. I asked for help and one of them called out for help on the store intercom. I told them I would be in that aisle by the machine. They acknowledged that and off I went. I stood there waiting for a good twenty minutes and no one showed up. Not only did they not show up but, by magic, not a single red vest would come anywhere near the aisle. I could see them detouring around the aisle as if to avoid being anywhere near it. By the time I was an hour into this process I decided to leave. As I walked out I stopped the napping dude at self check-out and told him what happened. He started at me like I had just spoken to him in gibberish. I was fuming. When I got in my car I decided to call the store and complain that they let a customer who wanted to buy an item hang with no help and then leave. The phone tree is Byzantine at best but I finally got through after the third try. I got customer service. When I told her what happened, she merely said, "Oh well, we are short staffed" and hung up. No resolution and no attempt to make one. The explaination was horse sh-t as I saw a worker to customer ratio of maybe two red vests for every one customer. They were busily moving things around shelves and keeping a clean store but for whom? They were ignoring any and all customers. It's a nice place. The selection is decent and they are a notch and a half above Home Depot in cleanliness and in selection but they are a thousand time behind on any kind of help or even any kind of customer service. They weren't like this a few months ago in the summer. I don't know what changed but I would warn anyone reading this that if they need any kind of customer service for their purchase, to go elsewhere. I would stringently warn against any kind of install or appliance purchase because of my experience and the previous reviews on the subject. Those things are VERY customer service oriented and if I couldn't get anyone to cut a shade on an automated machine built for that purpose then think about what it would be like trying to coordinate an install!!! Final Note: Lest you think I am going full on "Karen" on this store just take a look at all the other recent reviews. it's all the same complaint. read more

I usually shop at home because of bad customer service at this location. Today had to come here because the home depot didn't have what I wanted. I needed to cut a piece of wood. There were two employees standing near the saw chit-chatting. Asked if they could do a quick cut. Was told NO! Asked why? The response: we don't know. They (I assume their managers) don't tell us anything. Had to travel to another home depot 11 miles further and get my stuff. I look at the reviews for Lowe's across the east bay. They all have 1 or 2 stars. Perhaps management issues? Or company arrogance not to care about customers. read more

Lowe's Installation is and has been a DISASTER!! Currently without a dishwasher for 3 weeks and if I left it to them would be 4 or 5! I'm all done. 1st booked out and when they finally showed up they took on look and said they couldn't do it because the water line was under my cabinets. WRONG- I showed them the lines and they proceeded with the next reason why, which was they would need an 8 foot water hose? Seeing as how you install appliances all day, you would think that you have different size hoses on your truck. Much too forward thinking for the Lowe's installation team. 2nd visit 8 days later... a team of two walking and very much like the last time they take one look and say oh no, you need a 12 foot hose. Two that my answer was don't your note say I need an 8 foot hose? No there is no notes. Just says standard installation. She proceeds to tell me the size that you also need a 12 foot electrical outlet plug. ‍ good grief! This is week three and I'm all done. We will simply pay somebody else to do the job. SAVE YOURSELF A HEADACHE and HAND-WASHING! BOGUS TEAM. A new LOW for LOWES read more

Ever heard the expression "time is money "? If you believe that, don't shop here. Super busy Only 2 cashiers open. Supervisors walking around doing nothing. read more

I have been there a few times, We are a 50 year old construction company. this location has little and poor management. Workers uninformed and rude. experienced At the customer service desk. last time Another customer came back in the store and was complaining about the same person, that i had last time with the same frustration of her rudeness. When asked for her name they said they cant tell me. I have had better service at Home Depot and Ace, FYI My employees instructed to drive little further to save time in the long run. read more

Terrible service. We are simply trying to buy 2 window screens. We were told on phone to bring in screen and measurements and they will order it Turns out they have specialists that take these orders. Only issue is they go home at 6:30, 1 1/2 hours before store closes. All managers and employees are clueless on how to take a window screen order read more

This is the worst store!! I have been waiting for a pickup for 30 min! So slow and the workers could care less!

Second time this has happened. I ordered and paid for a $90 item and the store calls me and says they don't have it in stock even though it showed 3 in stock. I need this for a job tomorrow and don't have the funds to purchase another since it will take a couple weeks to get my money. Back. No more. Home Depot for now on. This place could care less about my situation due to their poor inventory control. read more

SUPER BAD WORK AND LACK OF FOLLOW UP. I bought blinds almost $4000 however they did not install them correctly ,instead putting 4 brackets for each blind they put two, they left hand marks all over the walls,stepped on one of bliends, they made product impossible to use, but the biggest problem that low's management running away from me and not taking calls, there is no one to talk. read more

Philip the store manager is incompetent. Don't buy anything they don't have in stock and whatever you do don't let them talk you into using any of their services. They'll just not do the job for 3+ months. Leo and Rhonda are awesome but everyone else we had to deal with were sad sacks of fertilizer. Avoid at any cost. Terrible. read more

Well today I was disappointed with Lowe's and the manager Michael. I purchased two vases that were marked as 14.98. There were not just one but several in different colors marked at that price. I happily purchased two that were teal. The receipt showed 76.43. Well that was a big difference. So I went to customer service and showed them a picture of the vases under the 14.98 sign. Michael went to look and clearly saw that they were all under the 14.98 and said they were in the wrong place and he could give me 10% discount. No thank you, Lowe's clearly does not honor their marked prices and they obviously had put them there. I'll take my business elsewhere. read more

Lowe's Home Improvement - Hardware Stores Near Me - Dublin, California

See all

The store itself is nice..however the 1 star comes from the crapoy attitude by the deliver drivers. Bought a dryer and made plans with them to pick up the old dryer. Was told appointment will be between 2pm and 6pm .with 0 updates these dudes show up at 1pm and expect me to be on site? Its called communication...they installed the new one and i had to walk away to take a call, as im walking i see their car leaving right behind me. I asked if they picked up the old dryer and they mentioned they did not and are turning around to do so..that turn around never came. Tried contacting customer service and all they could do is give my $30 back..seriously??? Why dont you hire competent people who complete 100% of what they were assigned...unbelievable..what am i supposed to do with the old dryer?? Idiots... read more

While the store is nice and fully stocked , trying to check out is a complete nightmare and a cluster. No one to help anywhere ,self checkouts (which were all not working) and no one knew how to clear the errors. Get off your a$$ management and train your employees. read more

Employee & Manager - no clue what they are doing! I bought a bathroom fan from Lowe's online. Unfortunately it was the wrong size. So I go to the Dublin store to return it. Guess what - customer service desk claims - this is special order 20% restocking fee. I tell them - this is just an online order not a special order. I can return it to any Lowe's store for full credit. But this woman at customer support desk keep arguing with me. I do not think she understands the difference between online order and special order. On stage comes manager 'Michael' - I thought I got someone who knows what they are doing. Claims that he is a store manager, been there for 5 years and only corporate office is above him. To my amazement he keeps repeating the same nonsense - this is a special order because it was purchased onine! If we do not sell it in store - that means it is a special order! what a bunch of crock! Then my wife finds this fan in stock online in Livermore store - so stores do have it in stock. What do you say big shot manager Michael ? Online it shows stock availability but in his system supposedly it does not. Another bunch of crock! Anyway, I wish I had not spent the time arguing with this incompetent crew. Went to another Lowe's and returned the fan. No questions, no stupid arguments, nobody even mentioned 'special order' because it was just an online order. 5 min and I was done - the way it is supposed to be. read more

Dealing with a demanding customer. Samuel in plumbing was very patient, helpful, and went out of his way to make sure we got what we wanted. Other guys helped didn't get their names, sorry He has helped us before. I'll drive 30 miles out of my way for this kind of awesome customer service. Thanks so much. read more

I should have learned from the last time when I ordered a window and it took months for them to install and than they outside finisher who did the stucco did not paint it. Now I bought a washer that was delivered on Friday at 4:30pm - failed after the third wash, and their policy said I had to return it by Sunday 48 hours later. No one answers phone, no service on weekend to help diagnose issue, manufactures site is worthless. Waiting now for over a week to get a repair person to look at it. read more

I discovered my refrigerator stop working on Tuesday morning (a day after Cyber Monday!), so I decided to go to Lowe's on that day. Luckily the store still had many things on sale. I found a new fridge that I liked--an LG LRFVS3006D model. A store clerk by the name of Alfredo helped me, and confirmed that a brand new unit was in stock and he would be able to schedule a delivery by Friday morning (today). I got a 21% discount off the sticker price. I left the store happy even though I had to endure a few days without a fridge at home. Late Thursday I got a text message notification and a voice mail from DSI Logistics confirming the delivery for the fridge on behalf of Lowe's. It said the delivery window would be Friday between 1:00 PM and 5:00 PM. The window is not what Lowe's promised me. It was supposed to be between 8:00 AM and 12:00 PM. The store is only 5 minutes away from where I live. I thought it was not a big deal, I can accept the new window, no problem. DSI Logistics arrived around 12:30 PM today. They showed me a refrigerator that was out of the box and wrapped with stretch wrap around it. It is NOT a brand new unit. It got some scratches on the fridge. Even one of the delivery guys showed me a damage, some dents, behind the unit. They even advised me to turn down the delivery. Of course I did! I then called Lowe's to complain. A lady on the phone took my number and promised to pass on my message to the delivery department and have them call me back. They never did. So I decided to pay a visit to the store this evening. Alfredo was in the store. I told him what happened today. He checked in the "back" and confirmed that the unit was not brand new. He's not sure what had happened. He asked if I still wanted the same unit delivered and was willing to give me an additional discount. I declined since I want a brand new refrigerator. No new unit available until at least January. In the end, he offered to give me a full refund, which I accepted. I am very disappointed with the whole ordeal. Since I need a fridge very badly, I ordered one online from another store as soon as I got home. I'm frustrated because I won't have a fridge for a few more days and had to buy one at full price since there's no more sales event. My entire family has to endure this. I had good experiences with Lowe's before. The experience I had this week is very bitter to swallow. Lowe's is a big company. Also I thought it was reputable. Someone there messed up my order big time, but I receive no explanation for what happened. read more

Not friendly customer service. For home improvement projects, i have to go frequently. Hardly any expert to help. Return policy is horrible, unlike other stores, return / exchange is not so easy. Appliances section is messed up. They sell stuff but later realized not in inventory. Funny thing is after escalation, they find magically. Installation is queued up and expect minimum 10 days. They charge extra for hauling old appliances. Tried to This store for flooring project. No expert there to guide me. read more

NO wonder why the reviews are so low. Don't care about water in the aisles and can never get someone on the phone. Terrible. I'l go to HOME DEPOT read more

Let me warn you worst service ever. I bought a stove that was a nightmare. The stove arrive no racks. Delivery people were rude. Stove was not level. It took me several calls and a lot of time to get the racks. I took a leap of faith and tried to order window coverings recently. No service , they sub the installation to others who are even worse than Lowe's. Stick with whatever you can buy in the store and walk out with. Don't get any home I installed items. Lowe's does not care for your business. read more

This store is horrible! Waited 30 minutes for someone to help at the paint section. Asked for assistance 3 times, nobody came. Meanwhile, associates are walking around in groups seemingly talking about their weekend. Pathetic!! read more

I ordered appliances online and stated it will delivery within 2 days. Unfortunately, this was all lie. It schedule to delivery 5 days later. Another problem with Lowe's order, it delivered the broken unit when the service man open the box when it tried to install. I called the department and they want the unit back and delivery the other unit week later. The whole thing will take 2 weeks to get the appliance. It case of emergency, you can not count on Lowes to delivery. The store manager suggest me to call other site if I want it the next day. So, I did and order the unit. The online stated will be delivery next day but when you all paid up at the end. It will give you another delivery schedule. A week later. This is all lie from the online order with the delivery day that is not true and try to fool the consumers. I should have order from somewhere and get it the next day. I will not count on Lowes for any emergency need as well as the appliance that suppose to be in perfect conditions instead the arrive unit that is broken. The quality control and delivery as promised are not Lowes priority. Pay first and sort thing out later is the only Lowes policy. read more

How can the corporation keep the sub par ~going. Think about this, Lowes bought one of my favorite stores OSH and a California Classic. Once they bought it, they destroyed it. OSH had been around for 50years +, it took the acquisition by Lowes to shut down all OSH stores within months. Loews is not anything but a non supportive, lack of knowledge store. The Dublin store is worst at best, never shop at this store, especially if you need support with your project read more

Pro service is a joke, I was waiting for half an hour while 2 pro employees were just standing there talking (keep in mind it was empty)If you need to get material from here don't even bother they will make you waste your time go to HOME DEPOT at least they acknowledge their customers. read more

Going to Lowes Retail Stire was probably a big disappointment. I was at Lowe's on March 24 , 2023. All I wanted was information on a bathroom vanity, installation, cost and delivery. I not only waited 30 minutes for someone to finally help me, but when I was asking for assistance it felt as I was bothering them for asking for assistance. Their customers service is a big disappointment, their prices are at least 30% more. Can't speak to the quality. Disappointed read more

The Dublin Lows is the most incoherent group of people working. you can never get any real help. The manager isn't helpful. I've tried to buy certain items and they were defective and taking them back was a nightmare. The manager literally tried to deny me my refund! But after getting store credit I ordered carpet with store credit which was a month and a half ago and was supposed to be in on the first or now on the 15th and you get no help whatsoever or information as to what's going on. This Lowes needs a whole new staff working there really sucks. read more

I live in Alameda, CA where our local big box store is "THE" Oakland Home Depot. Our other option is a local hardware store with friendly service, but prices are legitimately 35% higher for everything. I went to this Lowe's while a family member had a dentist appointment and all I can say is this place is like being on vacation. There are legitimately more employees than costumers on a Tuesday lunch hour. Everything is clean and organized. The main aisles are too narrow for a wood trolly though, but seriously anyone who's giving this place one star reviews don't understand how bad other places can be. Then again, sometimes it's those people who help keep places like this nice. So, you know, hard to say who's being fair or unfair. All I can say though, is just remember that you are lucky to be shopping at a place so nice while 40 minutes away you're in the Wild Wild West of hardware stores where they legit have lines of 20 people for one cash register since they got rid of self checkout. Or where I've had this unassuming middle aged person cut in front of me and three other customers without batting an eye even when I'm yelling ,"excuse me! Excuse me!" While employees and security are literally just watching and looking like I'm the crazy one. And they process her refund still before everyone else. Not to mention just running red lights out of the parking lot. Ask any employee there and they probably have a lifetime of stories after working there a month or so. Anyway, just once in a while count your blessing. read more

After my mom-experience at Lowe's, I bought a French door bottom freezer and a microwave at BEST BUY in Dublin within a week. The staff there were super helpful. I had done my homework but they fine tuned my knowledge and I am very happy with what I purchased. read more

Lowe's Home Improvement - Three Staff members chatting, not helping customers - Hardware Stores Near Me - Dublin, California

Nugget Bear and I joyed coming here GeForce shelter in place was in. For anything the the hubby needs to fix the house... but we have been coming here more often since this crisis began. Love the garden section, a lot of plants, tomato, mint, onion, basil, rosemary... I bought it all. Reasonably priced, and very friendly staffs here. We got our Japanese Maple Tree for only $39.99, 6 ft height, better price than other places. My tomato has been growing healthily for a month now! Eating mint, basil and onion, grow my own now, so much fun during this difficult time! Thank you Kevin for always saying hi to my pup! read more

Lowe's is making a false advertising statement by promising the delivery of big items they do not have in stock and harassing me for multiple days with emails and text messages as if they were going to deliver the item I had ordered. Their phone customer center, website, and store are all giving different information, but they all said it would be delivered in a delivery window. Lowe's website promised me a next day delivery of a fridge when I ordered it. They asked me to prepare my old fridge for a haul-away service by removing items inside, clearing around the area, and availing my time away from work and other activities. First, they emailed and texted me the delivery time window 8 am - 12 pm next day. Then, while waiting, I got an email of sudden delivery cancellation. They asked me to reschedule delivery. Again, the following day, we had to head home early for the delivery time, then they did not show up but sent me a new updated delivery time, later afternoon, then later evening. The website track package, Lowe's call center, and talking to an associate on the phone, they all said it would be delivered that day, just late. We waited till late night, nothing, no update. Next day after two days of this lost work and food items that we had to remove from the old fridge, there was no notice or email about delivery, and everything was silent. We had to go to the fulfilling store, taking more time to deal with this order from our work hours, to talk to a store associate who found the item marked as missing in their system. They said the item is not in their stock, but it should come to the store after a week or so. Because of Lowe's false advertisement, we lost an opportunity to buy the item from other stores at the same discount, which has now expired, and we lost our work hours and food items while waiting and prepping for the falsely promised delivery for multiple days, and we were harassed by emailing/texting systems that sent us false information. read more

Very bad experience at this location. I was looking for the umbrella base. There are only 2 sticking on the wall and in the aisle where the tag is there is no more umbrella base boxes there. So I try to find an associate to ask. He just point to me to the aisle and said the boxes there and then he shake his head like I am blind can't find things. Then I told him there is nothing left and he just walk away. Finally found another associate that is more professional. He scan the barcode for me he found there is more than 20 in stock. And we found those boxes are very top of the shelf which need a 10 ft ladder to get it. And he get that for me which really appreciated. Then I saw a patio umbrella which is on sale for $68 so I also grab it. Once I went to check out. The umbrella rang for $98. So I told the cashier the tag is on sale for $68. She asked me go take picture and show her. Which I attached to here. Then she said I need to take pic with the barcode. Then I started the curious why a customer need to go back and forth doing all this. Another associate passed by, so the cashier asked her to check the price. Then she said the model number is different from the one on sale. She go ask the manager see if they can honor the price. When the manager came, he doesn't even explain to me and say a big NO in front of me. Is it what customer service you can provide??? I don't mind to pay original price if I get better customer service but from all experience I got from here, don't think I should spend a penny there. read more

Lowe's Home Improvement - The brown box is the one I grab. For the description is same as the box. - Hardware Stores Near Me - Dublin, California

Terrible terrible service sat in the electrical isle for wire to get cut pushed the service button twice and asked two people to send someone so finally after waiting 20 minutes I went to home depot. People are trying to do jobs and run businesses and time is money especially when someone is without power waiting for you to get supply's. read more

My husband has become handicap which means the chores he used to do and the errands he used to run are now mine. Obviously I have not spent my life in the home Depot or Lowe's or other home improvement stores. So I walked in needing to find some things for our new house and was horribly confused. Scroll forward to my finding the most amazing human being ever! Jen who works in the blinds and shades area. At least I think that's right asked me if I needed help and admittedly reluctantly I told her what the situation was. She not only was able to tell me where everything I needed was but she went with me and helped me find viable solutions which included buying a large butcher block board and cutting it down to size. Everyone I worked with today went above and beyond the call of duty to help me, especially since I was so confused and I am tremendously grateful for all of them! read more

Always a waste of time. You go on the website and look up an item. They tell you it's available at the Dublin store. You go to the Dublin store to realize it's not there. I am never wasting a second of my life at Lowe's again. read more

Ordered a Washer from Lowe's , and they missed the delivery date 3 times. No calls, no apologies and eventually we cancelled the order and went with Costco. read more

We did a major upgrade to a big bathroom and the contractors all did well (tile, drywall, plumbers, electricians, all separate, all of them did great). We left the semi custom shower and install to Lowes---it is taking another 2 months LONGER for this part and keeps moving out. Dont use Lowes for these types of services; if its not in the store, don't do it. Really awful. The only thing i can say good about this store is that at least the people on the floor are a lot more helpful than at Home Depot. read more

The customer service is a joke! Worst service, keep getting the run around.. they couldn't find my order... I had to get loud and even asked for a store manager, there manager never showed up.. STAY Away from this location. read more

Funny to see all the people here complaining about line management. COVID was/is a new situation and businesses need time to adapt. The amount of entitled folks here who want to be serviced NOW and with a "me, me, me" attitude is silly to me. 5 stars for the staff who always point me in the right direction whenever I need to find something. I frequent this Lowe's more recently now and every time has been a good experience! read more

We worked with Janelle today for cabinets! Wow she was amazing! We didn't know what we wanted but she had great suggestions and was so thorough! She spent hours with us making sure we knew all our options! Thank you Janelle! read more