Lacking professionalism at the front desk (Alicia + 2 others) Got in the store and immediately found the item I came here to buy. I was excited because now I no longer have to go to Wal-Mart because Lowe's have a price match. I know, I have done it in the past. Today I was told by Alicia that they only price match Home depot and Amazon. I know the information she gave me is incorrect/false. I left the store only to find out that Amazon had the same price. Score again. I went back in. This time she cannot refuse to give it to me for the discounted price. Because she didn't want anything to do with me, she directed me to the cashier even though I know she could of helped me. I went to the cashier only to find out someone from the customer service desk needed to give us an override. I mean, Do you really need to be that rude? It's not like you're busy doing something. I was going to let this incident go but when I was leaving the store, I heard Alicia say some unprofessional remarks to her fellow staff member (both female) about me. So, this attitude should be noted and I hope store manager sees this review. I don't wish for anyone to get in trouble, but Management just need to address proper customer service. Thanks for hearing me out. read more

DO NOT SPECIAL ORDER/INSTALL FROM THIS COMPANY! I took my 85yo mom to LOWES to order blinds, it took 25 min to get help. We got the measure, they measured for the wrong products and we had to remeasure. They said they could get a blind made one way and when they couldn't they ordered the alternative without checking, We couldn't use it. They did a reorder, they lost them. They did a re order, they were wrong. We did a reorder... Wrong sizes, wrong colors, random single blinds arrived twice, We only wanted 3 blinds to match the others in moms house. A year and three months went by and the company discontinued the product. Six months of further mess and they said they wouldn't order the new product available because it was more costly than what we'd originally ordered. Eventually they refunded the cost of the blinds but not the measure. Things to know: This company is sneaky, communicates poorly and is under staffed. Lowe's has a regional install center, you talk to different people by phone. There is no one in the store who deals with the install. I have screen shots of 24 min hold times trying to get a person to talk to in the Dublin store. I finally hung up. The ordering problems were all on their end and took a YEAR and 8 MONTHS yet they offered no compensation, and we were left with a hodgepodge of blinds that are wrong. When we spoke up about this the manager said that we didn't have to let the installer take our original blinds. The installer, their representative, said he'd get the reorder and left the miss matched ones in place. The intent was clear. Lowes is not an honorable company. You would be better served by ordering online if you can install on your own or going with Home Depot or a blind company if you need them installed. Your time and mental health have a value. Look at the review, I wish I had. read more

Typically, my experience is that Lowe's has better quality stuff than home Depot, but they have less options. That said, this Lowes seems to be larger than others and so the selection is quite good. read more

Picked up a pallet full of flooring. Pick up desk clerk wheeled pallet up to return desk, then waited for a salesclerk at return desk. When I asked if she could bring to forklift loading area she said she had to wait for clerk. Luckily a manager overheard me and told her to just bring pallet to the forklift area where it should have been brought in first place. Cost me over 15 minutes of ludicrous waiting. read more

Run, do not walk. I have never seen a more FUBAR situation than this place. Ordered windows and doors over 14 months ago. It took months to get the materials, and longer to schedule time. When the "contractor" finally showed to install the doors they drove finishing nails through the window frame. Fail #1. Okay, reorder new window frames. Wait. Wait. Wait. Wait... New window frames finally installed. No stucco. We paid for these fools to redo the stucco before we could paint. I am very angry. I guess our next step is court. Suffice to say, I would never hire these idiots again. Would not consider these fools to change a lightbulb. read more

3 gallons of paint, all the same Sherwin Williams color picked from their displayed swatches, 3 completely different shades. They tried telling me this variation in color was acceptable, that it was somehow my fault that they can't match the swatch color, and that I should be grateful that they would only charge me $15 for them to try to fix their mistakes. After way too much hassle, I finally got my money back. I went to Sherwin Williams and got the right color on the first try with no fuss. Although incompetence and terrible customer service are expected at Lowe's, this whole experience is completely unacceptable. Sad I won't be able to shop here anymore since it's so convenient for my house, but if they think this is okay, I can't give this Lowe's (or any other) my business. read more

Lowe's Home Improvement - 3 gallons of paint (on the left), three completely different colors. Swatch/paint on the right is what it's supposed to be. Unacceptable. - Hardware Stores Near Me - Dublin, California

Grumpy much? 3 of the 4 employees I came in contact with today seemed bothered with basic customer service. The level of rudeness was astonishing. Maybe the management needs to spike the water cooler with some Prozac. Giving an extra star for having what I needed in stock and some in store deals. Agree with other reviewers about the short staff. I hate to say it but Home Depot has a slight edge. Better yet, support a small local hardware store. read more

Linda, the store manager was extremely rude to me when I came to pick up my order. I had my name on the order, and a nickname on my account which is almost the exact same as my real name. I went to the pickup area, She asked for my ID, and then she called my phone and I was curious as to why. She then told me, "so we're not releasing the order to you. have a good day." I was confused as to why she switched up so quickly so I asked, "Why? Is everything alright i'm confused?" She continued to say "Have a good day. you're not getting your order.". And so I asked again and she said, "your name is different from your account" which makes no sense because I put my real name from my ID on the order, but because the nickname on my account was different, she was extremely rude and kept telling me to leave. Aside from that, when i was asking why once more, she straight up was ignoring me and was talking to the girl on the computer and said "Cancel his order. He doesn't need it." The worst part about this interaction is this isn't the first time this has happened, it happened to my uncle. With the same rude store manager, Linda. She's on a huge power trip and honestly needs to be fired. We've been to other lowe's locations such as Union City and never had this problem, they were super kind. Definitely not this location. Do NOT come here to pick up your order, horrible management. and Linda if you're reading this, don't even try to lie with the reply because I videotaped the entire interaction. Feel free to leave whatever reply you want. read more

Given the store is a home improvement store, why do you have toy cars for sale in front of the checkout line? We were given an attitude about my 2.5 year old son playing with the cars and "causing" a potential tripping hazard/ liability when he made a line with the cars across the walkable traffic area. My wife was watching him the whole time. I understand the concern but the workers could have came about it much nicer especially towards a toddler. The lady and gentleman made my son cry. This place is not welcoming for kids. read more

I needed 2-feet of Vinyl Tubing. All I was able to find was a 10-foot length for just under $11. We walked the store, passing by numerous employees. No one offered assistance once again. I was going to bite the bullet but the only check stand that was obviously open was self check-out. Why were we not surprised? If you're not going to offer any customer service, let the customer check themself out. I asked an employee if he had a place to put go-backs and left. And yes, I found exactly what I wanted at an Ace Hardware in Castro Valley for less than $3. read more

Went to Lowe's to get a weed whacker... with lots of others trying to get the same things, Nice warm weather, rain... weeds! Time to spend some time in the yard... Husband found the one he wanted... none left! darn! Hmmmm let's ask if there's more or can we buy the floor model... We still don't know, help never came! Ya know this isn't a horrible Lowe's if you know EXACTLY what you want, where it's at and you don't need help... They had pretty plants... Then hubby made us go through the self check out! They didn't even check us out but, I can't dock Lowe's for that he just got tired of waiting... read more

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5+ trips in 3 month, received consistent great service that went above and beyond! I don't understand why so many negative reviews for this Lowe's, since I moved here few month ago, it's been so great to have this close for the convenience and more importantly great service but kind staff that I can rely on! One time, Nick helped answer my endless questions in my pursue of a smart lock that fit my needs! Another time, a very friendly lady staff (sorry I forgot your name) helped me by my first propane tank, and got another male staff to help take it to my car! Tonight, Edgar patiently helped me pick out a 5gl Lowe's bucket that fit the lid, for whatever reason we had to try a bunch as they weren't able to close properly, this took a while, but he was so patient! Grateful to have this place near by to help ease all the homeowner chores! read more

So I was contemplating between 2 and 3 stars for this place. I made an order for purchase and was hoping to do curbside pick up. I pulled up to one of the parking spots for curbside and followed the directions on the order. It tells me to call the number and press 2 for curbside. I called 4x and it keeps ringing, no one answers. Some of the time it just disconnected me too. So this leaves a bad impression on me, I am a little annoyed because I preferred curbside pick up especially for loading this item. So I get out of my car to do a "pick up." I wait in line for this. They are completely understaffed, there's not enough people to help us. When I tell the lady I am trying to do a curbside pick up and no one is answering the phone, she did not apologize or say anything. She seemed indifferent, so it makes me think they probably are understaffed or do not have the capacity to help customers to the full potential. When they get my item out, the item is damaged! So I asked for a new one, they were willing to help me get a new item which is great. I had to wait awhile for a new one. So my trip here that should've been quick and easy for a curbside pick up took forever due to a lot of mishaps. I only went to Lowes because there was a good deal for the item, otherwise, I don't think I'll return to this place. read more

Never usually write reviews but was treated so wrong. Went to return an unopened AC unit. Was welcomed with a "did you open it?" question from the associate. Quickly accused me of opening it and using it due to the condition of the box. The manager was no different in refusing the return and accused me of lying. I tried to explain this was the same condition I purchased it in. Thinking about it now, I should have ask them to pull security footage of me purchasing the unit to confirm the same packaging condition. Ended up having no issues returning it at the nearby Livermore location. Will never shop at a Lowe's again. read more

I will never use Lowes again. I purchased a gate handle/lock system. I never opened it, sealed in plastic that it came in, and since I don't have the receipt Lowes wouldn't even give me a store credit. I paid cash for it. I got it 2 weeks ago bur ended up not using it when my house sold quickly. The receipt is packed with my household good that I won't have access to until December, then it will be too ate to return the item. I'll use Home Depot in the future! read more

I had several people help me here- all were very nice, and the gentleman in the sand/gravel/mulch area gave me some great advice on how to fill in my pavers- something I know very little about, so advice was very welcome. I bought plants and sand and everyone was helpful, checkout was easy, and the whole experience was much better than I thought it was going to be. read more

BUYER BEWARE: LOWE's has one of the worst store policies and the customer service is not winning any awards. My daughter bought me a set of string lights as a gift. I decided to return them and pick something else out. I brought the unopened box back to the Dublin CA store, with receipt in hand and the associate refused to give me store credit, or cash back. The gift was paid for with an ATM bank card. I asked to speak with a manager and he said "we no longer offer store credit due to fraud." So...how is this fraud? Will not shop here again...happy to go to HOME DEPOT! I was told by another Lowe's store, that if the item wasn't purchased with a credit card AND you have the receipt, they will give you store credit, or cash back. read more

Terrible customer service. Just go to Home Depot I don't know why anyone waste their time with lowes

I went into this Lowe's to buy some installation. After asking for assistance from 3 red vest workers; a curmudgeonly man from the paint department who was nearest around and who totally ignored my request for assistance; a worker from lighting who actually called for assistance over the store wide communication... then after 30 min of no help a passing worker ( only other I saw) informed me to go to customer service.... 10 min later... a supervisor told me that they were out of the very common type of installation I was looking for. No one seemed too concerned. read more

Lowe's - a better selection, cleaner, and better lit than Home Depot. Many prices are a bit higher, but perhaps it's worth it. On customer service, I have had times when they have had really helpful people that stop and ask if I need help and then work with me on what I need. On Black Friday, it was like the Hunt for Red October (read: hard to find someone). I will say this: both my plumber and kitchen cabinet installer insisted I go to Lowe's over Home Depot. I still shop at Home Depot because I'm like a Russell Peters-level-Asian who "needs a deal." But, I will say that there is a reason that the plumber and contractor prefer shopping here. read more

This is my COVID 19 review for the curbside pickup. First off I had to call the number 4 times because they kept hanging up! Second by the I got through to someone, I got out on hold again! When I finally got to someone, it took over 40 minutes for me to get my order! The place was not busy at all, avoid this store if you can! read more

Lowe's Home Improvement - Curbside phone number - Hardware Stores Near Me - Dublin, California

I purchased 2 Milgard windows 2/21 and had them installed by Lowe's Dubin -authorized installer. I purchased the Milgard Trinsic Series Vinyl windows because I was told they have a "lifetime" warranty. The window started leaking between frame and glass after the heavy rain we had in January of this year. We had essentially no rain until this year. The window leaks and Lowe's says it only guarantees install for 1 year. Milgard says it is in installation problem although they have never inspected the window. NEVER purchase anything that is installed through a 3rd party installer. Lowe's and Milgard treat it as a loophole to get out of fixing anything. Lowe's won't inspect installation. Milgard took 7 weeks to call back after filing a claim and was very dismissive. I will never buy anything from Lowe's again. Beware. read more

Do not go to this store if your female and want to buy a kitchen appliance. I cannot speak for the other departments, however the man that works in the kitchen appliance department seems extremely angry and creepy. When asked a question, he was very strange and unhelpful. I left because I did not feel comfortable . read more

I go to Lowe's for all my household needs. The service here is excellent! Today, Joey helped me find a new toilet, get a cart, check out, and load it into my car (Murphy also helped!). Joey was very patient with me, and took the time to answer all my questions. He even helped me find the best O-rings. I was in and out of the store in about 15 minutes, couldn't have asked for a better experience! read more

A little disgusted to see 2 women trying to pack up a tree because lowes wouldn't help them. If you can't offer a full service and you don't know how to tye down a tree , you shouldn't sell them!! Pathetic!!! I heard the tree guy tell them to " get a cart a cart" the lady said "why I drug it from one end of the store to the other?) " but he insisted! LAME!!! read more

Terrible service and keep routing me to different places without providing solution. At first I email customer service for Lowe's, and it's been 2 days no reply. Then I call the hotline and he said since Dublin will be the nearest store, the manager will help me to deal with this issue. I called Dublin store and one of the manager told me to pay $80 if I want them to pick up the broken toilet or else I can speak directly to HM Wallace - their vendor company? I just called them and Kevin the representative I spoke to, he said they are not dealing directly with customer. So any better suggestions on how to deal almost $400 broken toilet? How can this toilet so messed up while the box is completely intact, are you sending me damaged toilet purposely? I have called a contractor in Saturday but he couldn't put it on but if course I had to pay his time to come doing nothing. And this is how Lowe's handling my problem? Very dissatisfied and disappointed with overall service and people should be aware of this. read more

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This could be the worse customer service location ever. They weren't helpful, unfriendly, rude and worse of all make it seem like it's the customers fault. The customer service manager there is the worst too. I didn't get his name but I will and the only thing about him was that he's caucasian. read more

These 5 stars are only for Lovinia due that not only EXCELLENT SERVICE but she WORKS HARD unlike others. She looks for what's BETTER FOR THE CUSTOMER and find options! Not close minded and lazy ppl that look for what's easy for them. This woman not only needs a fat raise but a promotion, she needs to be store manager!!! read more

Rosa Sánchez (Rosie) 3 reviews·3 photos a minute ago NEW Lowe's have poor Customer Service, when you call the Appliance department they never answer. We purchased a washer and dryer and microwave oven on 12/3/23 and they just delivered the washer & dryer today 12/13/23 we paid for the kit to make them stackable and when it got here it had missing parts it only came with one rod and now we have to wait another week to get that replaced and installed. Now the microwave which we thought was easy to install they said we have to wait till the installer or a third party ( sub contractor) takes the job. But when we made the appointment at the Lowe's appliance department for the same date as the washer & dryer they said it was possible that someone would Call us back to set the appointment time and they never did . So now we don't know when that will be getting take care of . We miss Sears they were more dependable and they had their own service man doing repairs , Too bad they are close now Bummer!! We won't do business again with Lowe's they have you jumping through hoops and to top it off they give you the runaround to make up excuses for there horrible customer service. They should offer a compensation or discount to customer. That's the right thing to do it's their mistake not ours. I just hope we don't have any issues with our new units or we are going to be screwed. read more

Lowe's Home Improvement - This is all the kit had inside missing why more parts to make my washer & dryer stack because that's what we wanted. - Hardware Stores Near Me - Dublin, California

This store is massively understaffed. My wife and I went in to purchase a new $3,000 fridge that we wanted. We waited in the appliance area while we browsed the area. After about 40 minutes, no one from Lowes ever approached us. We paged someone to the area, but no one ever came. My wife went to the front of the store to get someone and their only response was "Well we can page someone" - even though she explained that we've already taken that route. No one ever came. We left and drove to Home Depot and bought the same fridge in less than 15 minutes. Now I'm trying to have someone from Lowes come out to do an installation in my house to replace closet doors. I was able to speak with their corporate Installation department no problem-but the next step is to give someone in the store your credit card number to setup the appointment. I don't have the free time to drive 25 minutes each way to the store to simply provide the number when it can be done over the phone. For the past 3 days I've been trying to call the store to speak to someone -*anyone* - but they will never answer the phone. I just leave it on hold while I work and you just hear hold music. Occasionally someone will pickup and then put you right back on hold, but never verbally acknowledge you. It's completely dismissive and rude. read more

I see that they have very low rating here but I have to say that when I come in to big department store like this, I don't expect to be treated like I'm at a boutique tile store or a high end stores that you would get all the time you want because they simply work hard and stay busy. I was lucky to get helped bu Chris and Bryan and other workers there the time I visited, super helpful, helped with loading as well. I appreciate them working hard and still helped with heavy stuff deputed they can be pretty busy. read more

Terrible experience with this Lowe's. Was shopping and having a great day when all of a sudden an employee came up to me and started sifting through my cart and implying I couldn't afford what was in my cart. He then rudely grabbed my cart and forced me to checkout with another employee checking me out like I was not to be trusted. I expressed my anger but let the employee check me out, at the end I paid without hesitation and then proceeded to ask for a manager. I get there is theft and that this Lowe's is hit hard but that is not how you handle a situation and that is not how you treat customers. Will never return to this Lowe's again. Manager didn't do anything but say sorry and that he'd use it as a training exercise. He should have given me a discount or a gift card after that because I've never felt discriminated against but I did that day read more

Worst customer service store with rude employees, even the supervisor (Aida) and managers (Alex) are useless and unhelpful. Don't shop at Lowe's. read more

My wife & I were in a need of a new fridge. Waited around for over 20 minutes and nobody came to help us. I did ask one employee who was walking in the appliance section, but he said "talk to the appliance section guy". The "appliance section guy" was busy with another customer so he never got around to us. We ended up walking out and doing our own research to get the same fridge from Hone Depot. To Lowe's management - train your employees to do better. Absolutely terrible store and all of these bad reviews are warranted. read more

Worst experience ever. We went in to order a washer and dryer. Waited 20 minutes for the one salesperson to get off the phone so we could talk to him about them. Finally we decided on a pair and ordered them. When we got home, we noticed our dryer was electric and not gas (which is what we ordered) so my husband went back and they did a refund and said we'd get the pair even earlier since he electric dryer was in stock. Delivery called to say what day we would get them and then we received a text the night before to say what the time would be. Here's where the ridiculousness started. The delivery people got here and realized they didn't have the accessories we purchased that hook he washer and dryer to the wall so no delivery. Lowe's called and said they'd be here the next day with the accessories but it had to be two days later. When they came, they realized they didn't have the washer in the truck, only the dryer. Once again we had to wait. My husband escalated the issue with a manager. Delivery finally happened (by now it was five days later then our original delivery date) and the delivery men had a terrible attitude. Weirdly they left all the plastic on the appliances and hardly spoke to us. Never again! read more

I've given this review a lot of thought and determined this Lowe's isn't worth anymore of my time or mental energy so I will make a very long story semi-short. Our fridge broke out of the blue and we needed a new one ASAP and all our food was going bad. We ran to Lowe's and purchased, everything is good. We pay around $3200 total. The delivery is a week away which is a little disappointing, but hey we can manage. Delivery day arrives and the delivery men did not want to bring the fridge into the house. They claimed it wouldn't fit, when our original fridge is the same exact size and was put into the kitchen with no issues. Delivery people don't have a number to call, so I call Lowe's. Lowe's does not CARE. I have never been treated so poorly in my entire life by a worker named Celeste in appliances. She tells me that she will reschedule a new date a few days later for them to deliver. The delivery men leave with the new fridge and we wait. Delivery day arrives, I call the delivery service directly and there is no order in for our fridge to come. I call Lowe's and am again treated poorly by customer service and the associates there. After a new date is promised and we give Lowe's a THIRD chance, the delivery day arrives and there is no fridge. At this point, we are 2 weeks without a fridge, all our food is spoiled, and we lost hundreds of dollars in groceries. We call Lowe's and they simply do not care nor do they try to fix the situation. They say they will call us back and they never do. The manager Mike is mean, uncaring, and rude. So we decide to go INTO the store to try and get their attention after being rudely treated, hung up on, and put on hold for long stretches of time to no avail. After paying $3200 for a fridge and having no delivery for 2 weeks, we were defeated. The manager tries to figure it out, but he cannot. I don't know why getting a delivery is so difficult for the people at Lowe's, but they couldn't do it. Unfortunate. This fourth attempt and being AGAIN mistreated was a huge blow to our already fragile state, so we return the fridge and go somewhere else to purchase one. We go to the competitor and have a new fridge within 2 days. So the moral of the story is: Lowe's does not care about its customers. Lowe's associates are some of the most unkind and unhelpful people I have ever encountered. Please take your business elsewhere if you ever need literally anything for your home. read more

I've hardly ever seen such bad customer service. The so called experts are so full of themselves and condescending. The support staff here neither care about your time nor your experience. Today was the limit, when I took some wooden sticks, which didn't have price labels on them, to the cashier she acted like I was trying to get them for free. It's pretty common for wooden sticks in the gardening section to not have price labels on them so I thought that the cashier will either figure out the price or let me know that they were not for sale, what's the harm in asking, I never intended to get them for free. I didn't account for the insult!! If it wasn't the hardware store nearest to where I live I would never go in there. There are definitely some good people there as well but they are few and far in between. read more

I came in today specifically for two items and with their easy to read signs, I was able to get everything I needed quite quickly. It even gave me time to look at some indoor plants which I ended up not getting but at least I enjoyed perusing through them. I even did the self check out which was again quite fast. Now if given a different situation where I didn't know what I was getting, if I'd be able to find someone to ask...it didn't seem like a lot of employees were wandering the store, but maybe it's because I was tunnel visioned to what I needed. Not once was I asked to be helped, but again I didn't need it. So glad I was able to get my errands done in a jiffy. read more

Let's face it. DIY home projects scare the living crap out if me. I recently installed a new toilet seat, and was so excited I posted it all over my social media. Today's project, door knob. Thank goodness for google, I came in with the right measurements and felt super confident. THEN..... I walked down the door knob aisle. so. Many. Options. Luckily the kindest employee, who actually clocked out stopped to help me. Thank goodness! Self checkout was a breeze. Now....let's see how the install goes! Wish me luck!!!! read more

On Friday 5/12/2023 at 7:30pm I went to the store to return an unused bucket and the blonde teenage female clerk embarrassed me by asking two other workers if I could return this bucket. My hands were sweaty and that was the reason for the bucket being wet. The clerk told me that it was not eligible for return, and instead of saying sorry to me, she told me, "makes sense?" Thanks for the disrespect Lowes. You lost a customer and I'm going to Home Depot! read more