Every time I come here I find what I need and the staff are helpful. The selection is always what I need when needed. The pick up process is always seamless. read more

Went to get a generator and asked for help . I was instructed to go to the isle and wait . Sat there 20 min and no one came . Went back to customer service and was told they were on the way . Went back and sat another 20 min . No help . Went back and was told they were on lunch . Guess I'll try Home Depot tomorrow read more

We're first time gardeners and the garden department employees were an extreme help. They were knowledgeable and helped educate us on what type of soil and supplies to get and why. read more

We purchased a refrigerator with a stainless steel connector, extra water filter, and protection coverage for approximately $1,750.00. The delivery was dated 09-07-2024, but it was damaged when we received the refrigerator. I told the deliverer to return the refrigerator. I called the store and asked when I would get my money returned; I was told the store manager would need to approve this returned transaction. I was also told that the store had received the refrigerator. So I didn't understand why I could not get my money back. I was also told they could give me a store credit. I call Lowe's customer service 800 number. I was told this Camp Creek location did not have the same financial software as the customer service location so that they couldn't talk to me. I asked them how they could have a branch; customer service could see different finance information. read more

Yesterday afternoon I had a delivery made from Lowe's. My not even 3yr old Samsung Washer needed to be replaced. So I paid to have the old one removed and a a new one to be installed. The moving company did that and more! They hooked the new washer and put the old hose on (I purchased a new one after being told that I had to) . Then, the left me a nice long and deep scratch in my wall and a couple of holes! After waiting on the phone for 30mins I was told I had to file a grievance and wait 72hrs to be contacted. I'm Beyond upset! My home is less than 3yrs old and now I have to look at this daily until they decide on what's the next step. I will never use their outside services again! And Lowe's needs to be more mindful of their third party companies they employ! read more

We have been trying to order custom cabinets from Lowe's. We were told only "Stephanie " can order them and for three weeks we have yet to see her. They don't take appointments. They answer the phone and never come back. We then called Fayetteville location and was told that we have to submit an online request. Wait on a call that could take 48 hours and then maybe order. Our simple kitchen addition is turning into a long drawn out ordeal. I would never recommend anyone to Lowe's at these two locations if you want simple and fast. Highly recommend it if you want difficult and drawn out. They only get a star because it won't allow me to post this review. Otherwise 0 stars. read more

Its Christmas time again and as a tradition, my moms always requires my son and I to help her pick out a Christmas tree. This event usually happens at Home Depot but this year my mom had a gift card from Lowes so...here we are. The "tree tent" is set up in the parking lot so you don't have to go inside the store to pick the tree. This years selection was decent, but $65, for a tree that I know is going to be dead in less than a month...I don't know maybe I've turn cynical in my older age. Anyway, the service was good and the tree was a perfect fit..Merry Christmas!! read more

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Caley and Tae are highly unprofessional and could use coaching and counseling imminently! I purchased a lawn mower online on 2/26/24, subsequently I received confirmation the it was ready for pick up. I arrived at the store only to be greeted by Caley at the register with a suspicion of pilferage demeanor and redundancy, while I'd given him the pertinent information to pick up the item. He paged Tae from on-line purchase and although I immediately gave her the order, before she entered the # in her hand held device, she proclaimed she didn't recalled the order. This level of customer service is below par rude, demeaning and insulting to customers patronizing your business and intolerant. I'll keep this in mind while I return to Home Depot and Ace Hardware for future purchases! read more

Extremely POOR CUSTOMER SERVICE from incompetent manager to employees. Went here to pickup the generator that we purchased online for my mom in South Carolina. Their power is out due to Hurricane Helene, and my mom is on oxygen. They were having a hard time finding a generator in SC due to my mom's health and also in-store availability. This was the second Lowe's that we went to this morning. The manager and store employees at this Camp Creek Marketplace treated us as if we were stealing because we had purchased online with mom's card to take the generator to her. I have my own Lowe's account but the generator was purchased for mom with her own account. I basically was acting as the pickup and delivery person for my mom. We were treated so poorly, and so shady from the Lowe's staff. My mom and I became so frustrated and disappointed in the interactions that we cancelled the order and found another generator elsewhere, thank God! read more

This is the worst Lowe's by far !!! I'm leaving a whole cart of home improvement items because NO ONE wants to Come get a door down from the top shelf ! I literally waiting on one of these feet dragging MEN, and they all had an excuse !! Everyone stated oh that's not my department. They have called someone to assist me 3 times AND STILL NO ONE WANTS TO ASSIST ! I try to come here due to it being convenient to home but i will take my coins to HOMEDEPO! At least they greet you when you walk in and they actually assist you ! Due to having to check at least one star , they definitely don't even deserve that !! read more

This place is a dump. The entire store is in disarray. Whatever department you're in has merchandise hanging (disorderly) off shelves or along floors. Employees not friendly unless you initiate. Self Checkout not military friendly. read more

This location needs a lot of improvement. I've only been one time and don't think I'll go again. First of all it's a mad house even maneuvering through the parking lot then when we walked up to Lowes we didn't see ANY baskets at all then we tried doing inside to find a basket and there still weren't any baskets. So I'm thinking where are all the baskets? So after spending 10 minutes walking around and outside we find a broken basket in the corner that we had to use because we were getting soil, mulch, and flowers. The flower section was subpar and there wasn't a huge selection of flowers. A lot of the plants also looked overpriced and you can find the same exact ones for cheaper at Walmart. Also the petunias I show in the picture were bone dry as if they hadn't been watered in weeks. The only reason I brought them home is because my brother fell in love with them so I watered them as soon as I got home so that's why they look watered. We ended up getting a few flowers which are pretty and hopefully last through the season but I still prefer the flowers we got last week at Home Depot more. They look better and were cheaper. Finally there was only one cashier doing checkout in the garden and there were at least 20 people in line so why didn't they call for back up? The line was slow and once we got to the front the cashier looked like she hated everyone in line didn't even acknowledge us just started scanning our items. Don't think I'll be back read more

Lowe's Home Improvement - Flowers - Hardware Stores Near Me - East Point, Georgia

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Shed shopping! They have competitive pricing and i found what i needed. I will get my shed here

ABDOLUTELY NO CUSTOMER SERVICE! Item stated available on their app and website at this location but was not. No associates walking around offered to help as I'm pulling heavy items out to try and find. I go to customer service desk, where I am met with an attitude and absolutely no assistance! I call to speak to a manager after I exit store and after going through all the prompts to be connected, the phone rings and rings for 10 minutes. I'll give their competitors my money! Will never return to this location ! read more

I had to return an item and the customer service was quick and professional, I went shopping for some plants in the Garden Center I found the employees helpful and the store organized. read more

I like Lowe's because they're so clean and normally so helpful but this trip wasn't that it took over 20 minutes to get help in the paint department then the manager showed up with a not so good attitude and really didn't seem like he knew what he was doing read more

I'm not sure where to start with this Lowes. Unorganized, nobody around, curbside isn't actually curbside. This Lowes is truly low.

Worst Lowe's in the world. Horrible customer service, always long lines, no one to help with questions about anything, machines always out of order, etc etc. I will drive clean across town to avoid coming here read more

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Terrible, trash not emptied at the front door. Customer service is par if you walk in. Calling any of these stores is close to calling Trump. Store to store communication is just as bad. I have been on hold now with the Edgewood store for the 4th time at least 20 minutes. This is not the only experience it is sad. Previously pre approved for credit on line/ on the phone. Unfortunately unable to process purchase. Had to come into store I was told. Waited 3 days then to make purchase. Manager could not make transaction due to computer glitch. Days waisted. read more

Do not order anything that requires delivery from this Lowe's store. They are unreliable, do not communicate any changes to deliveries until the very last minute (if at all), do not answer the phone, and when you do by chance happen to catch a real person in the store on the phone, your call is conveniently "dropped" while being transferred to a manager. I placed an order for a dishwasher on July 12, 2020. The same model was available at Best Buy for $1 less, but I decided to order from Lowe's instead because they said they could deliver it on July 29th, where Best Buy was projecting a delivery date a couple of weeks later. Turns out Lowe's couldn't actually deliver it sooner, they just aren't as well connected with their suppliers and cannot project accurate delivery dates (this is more of a corporate Lowe's issue to be fair, but something that the company as a whole should be held accountable for). On July 28th, I got a delivery confirmation call, text, and email for my scheduled delivery on the 29th. After receiving that confirmation, I uninstalled my current dishwasher and gave it away. It was hard wired, so I had to cap off the electrical cords and the drain hose connection to my garbage disposal. I left the breaker off (which controls the dishwasher, the garage disposal, and an outlet), since turning power back on to unconnected wires didn't seem like the best idea. No big deal, it was just for one night. On the morning on July 29th, I got an email from Lowes stating that my delivery was being moved to August. This was 5 hours before my scheduled delivery window. I called the store several times, selecting every option I thought would give me a live person, and no answer. So I called corporate instead. They told me they couldn't do anything for me themselves, but would call the store and have the manager call me back. A few days later, I spoke to the store manager who gave me the same explanation the corporate employee did - COVID and trade restrictions with China are delaying appliance deliveries and the dishwasher had not yet made it to their store. When I asked why I still received the confirmations the day before and why they hadn't communicated as soon as they realized the dishwasher wouldn't be there in time, he just said "They're working on it". At the end of the call, the manager asked for my order number so that he could personally ensure nothing would go wrong with my new delivery date on August 15th. Today is August 15th. I got a similar confirmation email and call yesterday that my delivery would be proceeding. This time the email came from a contracted delivery company that informed me the driver would give me a call when he was 30 minutes away. Having not received a call 20 minutes prior to the end of the delivery window, I called the delivery company who informed me that the store cancelled my delivery this morning, and was supposed to call me. Surprise, surprise - no one from the store did. So I called the store again and after a couple of attempts reached someone in appliances. The woman I spoke to said she would transfer me to a manager. I was on hold for a few minutes, then heard a ring, then the call was disconnected. I called the appliances department back immediately 4-5 times and no one answered. I'm currently on hold with the corporate customer care department and have been for 30 minutes. It is absolutely absurd that it's this difficult to make a major purchase, and the consistent lack of communication from anyone at Lowe's - and especially this store - is unacceptable. Without customers, a business can't survive. And this blatant disregard for customer service and communication shows an intrinsic disrespect for their customers. read more

I wish that I could give them a no star at all. I went to purchase a stove and a refrigerator and was told that it would be delivered on a certain day. Lowes excuse was that the delivery team is an outside contractor, but don't you all contract these folks?? To date I have not received my appliances on top of calling customer service and being disconnected by a Customer Service Rep. Called again and was offered and E-Gift card and of course that isn't in my email either. read more

Once again there an absolute total failure. We have been preparing a garden and are going to be picking up the corner bricks to build it today. We called this morning to ask if they had some and after a long wait on hold we were told they had a bunch. We show up they only have four and one of them was broken and now we waited for almost 30 minutes trying to get somebody out here to help us. Lowe's has always been an ultimate and total failure if it wasn't for them being so close and Home Depot being so far we would never come here. read more

Lowe's Home Improvement - We were hoping to buy Corner bricks for building a raised garden. - Hardware Stores Near Me - East Point, Georgia

The worst customer service. Ordered a grill to be delivered two days later. When the delivery didn't show up, I called the store only to be cut off 8 times. So I decided to go into the store, only to be told that another company was responsible for the delivery. Called that company and also couldn't get anyone on the phone. Absolutely ridiculous. Will be taking my business to Home Depot. Hopefully they are better. read more

I ordered and paid for an LG washing machine in November 2021, they promised that my machine will be delivered January 5. January 5 came have not heard from them then I went there to checked on, they promised January 11, 2022. They called me January 10, 2022 told me that my washing machine will deliver January 11, I stay at home all day to wait for it nobody showed up nobody called. January 15, 2022 I went to Lowe's to check what's going on, they told me my new delivery is February 12, 2022 without any notice. Bad store with no customer service whatsoever. If you need help and call them on the phone you're going to be out of luck. read more

I see a one-star trend at this location in recent months...Corporate are you even listening?????? Inaccurately priced products, rude service, no customer resolutions, and no on answers the phone...Let's start at the beginning... Feb 26. We need some outdoor lighting for my patio area + other items. We chose the lights pictured (2 sets) and went to the checkout. The lights rang up at $49.98 for a total of $99.96 + tax for the two sets. We questioned the cashier and showed another employee where the lights were and the signage. She said she could not change the price, so we asked for a manager. about 15 minutes later a manager comes by and we again show the manager where the lights are and the price tag above them; bear in mind two things..1) there is a full row of these lights under the $39.98 price tag 2.) No Where in the aisle is a price tag showing $49.98. The manager still refuses to honor the price because the item # on the tag and the box differ...we decide to purchase the lights anyway and we will take it up with corporate. The store could have honored the $10.00 price difference/set because they have the wrong price shown above the item, and just correctly marked the item to avoid the issue with other customers...NONE of this happened. Fast forward a week; I put up one string of the lights and they look great. the second strong however, the 2 of the sockets do not work and two bulbs are broken in the package...that's ok, I will just exchange them. March 6. I bring the lights back to Lowe's in the original box with the receipt...we have not emailed or called anyone about the incorrect pricing yet. I explain there is a defect in this set and I just simply want to exchange them...the cashier offers to refund my card and I can repurchase, or they will hold the credit and I can make the exchange. I choose to hold the credit and make the exchange thinking this is easiest and I will grab another set and just take em right back to the cashier. I grab a similar set (same Item #2851294) and bring them to the cashier. Please note; The items are STILL priced the exact same way and there are at least 4-5 back to back in the row under the $39,98 price point! Obviously correcting the pricing above the merchandise is not a priority. The original cashier has a customer so she refers to me Kelcey...the other cashier. Kelcey is the kind of guy who just does not seem to like his job very much. Kelcey scans the box and tells me it's going to be $10.77. I explain to Kelcey that I am just exchanging the same product...his response "They were on sale when you bought them and now they are not" in his I don't care about you as a customer tone. I am heated and choose to simply pay the $10.77 because he is rude, I am now bothered, and it was best to walk away than make a scene in the store. The one set of lights work great, I merely wanted a not defective second set... No where in the aisle where lights priced at 59.98!! I decide to call the store to speak with the manager on duty to give this Lowe's one additional chance to correct their error...the automated system answers and I request a manager. the system says it will transfer me and the hold music comes on...I was on hold 29 minutes and 20 seconds before I disconnected the call. To Lowe's corporate; Is this the customer service standard you expect in your employees? Do you randomly put pricing above products that do not correspond? Is this the culture you seek to have in your stores? If so, then you have lost some business to a competitor. If this is not your culture, then you have some work to do at the Camp Creek Marketplace location. I just mentioned 5 employees who believe incorrecty marked merchandise and charging extra to replace defective product with the same product is ok...You have some serious service and culture issues at this location. read more

Lowe's Home Improvement - 24" commerical lights as advertised at Lowe's #1715 on March 6: now charged $59.98 to exchange one defective set - Hardware Stores Near Me - East Point, Georgia

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I just experienced the most horrible service with a contractor that solicited me for replacement gutters. The company was leaf filter who then sent a contractor out and improperly installed defective gutters that are leaking and were not placed in the same manner as original gutters I advised them of the issue within 2 days of the improper install. It was suggested I sign a certificate of completion and then place a claim under the warranty. This is absolutely appalling. Why should I have to make a claim BEFORE the product is properly installed without defect. I am especially disturbed as there was nothing wrong with my gutters other than a dent in the front. This has by far been the WORST EXPERIENCE. I recommend to anyone, NEVER use any of these companies that solicited your business in Lowes as it is obvious they don't care. You will just get the run around from both Lowes and the companies the support to solicit your business read more

This place is unbelievable. I am trying to get the status of a very expensive order that should have been delivered to the store days ago. Its almost impossible to get anyone on the phone and in the last 5 minutes I have been "mistakenly" hung up on THREE times. It seems like none of the employees know what they are doing or more likely they just don't give a damn. Reading some of the other reviews at this point Corporate needs to step in because this staff and management are INCOMPETENT. read more

I had the most disappointing experience at lowe's today. The customer service is nonexistent, not friendly and inviting at all. When I arrived the woman named Jeneice at the customer service help desk wouldn't give eye contact and barely want to ask if I need any help, as there was no line. She made me feel like I was disturbing her. I wouldn't recommend coming to this store when you want to spend your money. read more

My local Lowe's. Great staff and patience with the non-DIY'ers My friend guy and I got into a debate here and the staff was able to calm us both down before it got UGLY. Reasonable prices, always several registers open. Returns are easy easy easy. I love a store where the staff isn't so busy "working" they forget to take care of the customer. Normally, I'm a Home Depot gurl, but this Lowe's is one of the best in the chain. read more

The Staff - Very friendly and very knowledgeable and I mean both men and women. That shows the company has consistant training! The Products - Durable and reasonably priced, also meet or beat competitor prices The Service - Very willing to help you find things, they don't just tell you where and point, they will actually walk you to the aisle and assist you if needed. I love landscaping and gardening, I ourchased all of my flowers and plants this season and was very happy with the selection and price, I spent about $75 less this year at Lowe's then I did at Home Depot last year. I love this place, it has everything I can imagine for my home improvements! read more

Lowe's Home Improvement - Hardware Stores Near Me - East Point, Georgia

I paid for a electric range and refrigerator LG from Lowe's November 20 20. With that I purchased their advantage plan with a five year warranty because I was told it was amazing. I have been trying since December 13 for their protection plan assurance to take care of, the issue I have been given the runaround through LOWES as well as their advantage plan. No one wants to be responsible no one is being accountable and here. I am still January 9 without a oven. They came to my house on December 15 told me it would be fixed on December 21 before Christmas, it was not. I've went up to the store on camp Creek. I've called their customer Caroline I called their advantage assurance line and no one is giving me answers. This is totally unacceptable. I'm trying to understand no one's willing to help me my next move is to go to ABC or CBS or NBC investigative for some assistance so I can get some help so my oven can get fixed, and I'm just telling anyone do not buy Lowe's protection plan because it's a waste of your time, a waste of your money and a waste of your energy! read more

This is the absolute worst retail experience I've ever had! Staff and management are clueless and have a hard time taking responsibility for anything that goes wrong here. I ordered a refrigerator on July 3rd and received a confirmation email with a delivery date of 07/17/2020. The week of the delivery the date changed to the 18th and then displayed as unavailable. I called customer service to confirm the delivery date and held for over an hour for a rep just to be hung up on and received no call back. The next day I held for over an hour AGAIN and the rep advised that my appliance was at the local store and delivery would be 07/18 between 8am-12pm. I received a call from store associate Ronaldo stating that he could not find my appliance in the store and that it would have to be re-ordered and received the following Wednesday. Keep in mind, I have a small baby, a refrigerator that is out during the summer, and I took off of work to be home to get this delivered today! No one was able to give me an explanation of why the notes confirmed that the appliance made it to the store but it's not there. I tried to call several times for a manager and couldn't get anyone on the phone. I called the 3rd party delivery company to see if I could get more info from them because I was still receiving email updates as if the appliance was still in route. The rep apologized and stated that the store had horrible communication and that their company was never advised by the store that the delivery needed to be cancelled. I decided to get out of my bed at 7:45am and go in person to speak to a manager. Upon arrival, I spoke with someone in customer service who connected me with the assistance store manager, Nikola. She confirmed that the refrigerator was not there with no explanation as to why. She did attempt to find it at a different store and after about two hours and a lot of back and forth she confirmed that she would have someone go at noon to the Newnan location to pick up the appliance and deliver it to my home. She also confirmed that the guy who she will have deliver it will be in contact with me. 3 1/2 hours go by and I hear nothing from anyone at Lowe's. I call multiple times and continue to get a busy signal. So I get BACK IN MY CAR and go back to Lowe's to get an update. No one can seem to find Nikola and another "manager" named Travis came to tell me AGAIN that the refrigerator is not there (still with no explanation of why) and that they don't have a truck yet so that's why they haven't made it to the newnan location to pick it up. And at this point I'm livid! No one took the time to call me and advise that they're waiting on a truck or provide any type of communication about what's going on with my order. They finally find Nikola and I pointed out to her that no one has apologized or displayed any level of empathy for what is happening. After stating that I will be contacting corporate and pointing out their lack of customer service she offered to refund $100 of my purchase and confirmed she would call me when the associate is headed to pick up the refrigerator. After 5pm, Nikola calls me and says that the guy is heading to the other store now but wants to know if I can let them deliver it tomorrow! No! I have to work! I took off of my job today! She then says she can have someone ride with the guy so that they can still deliver it this evening. But what was the plan initially?? She never mentioned two men delivering the item so I feel like there were never any intentions to deliver today. It is almost 6pm at this point and I am STILL WAITING FOR MY REFRIGERATOR! I will be writing corporate, going into the store again Monday to speak directly with the store manager, and doing as many negative reviews as I can until someone makes some MAJOR changes to this store. It's sad that we can't go to stores in our own community to conduct business without such lack of care, service, and commitment to the customers. I even advised Nikola to go look at Google reviews! It's not just me who's experiencing this incompetence. read more

I ordered appliances on 11/23/21 to be delivered on 12/1/21 and received confirmation #879784084 for the purchase. Lowes failed to deliver the appliances on 12/1/21 and arbitrarily canceled the order and rescheduled the delivery with a new order # 438276033, for 12/4/21. The appliances were not delivered on 12/4/21. After calling for several hours on 12/4/21 and 12/5/21, I have not received a call from anyone regarding the appliances and was told during one call that I had to wait for 72-hours for someone to contact me. Everyone is pointing the finger at another department without addressing the problem....NO APPLIANCES HAVE BEEN DELIVERED. JH read more

I stopped by Lowes to pick up a gallon KC outside paint and some cedar mulch. Three people in the paint area. I stood over two minutes before someone said we will be with you in a minute. One of the three workers took a gallon of paint back to put it on the shelf. The other two chatted amongst themselves and to a woman who came up. I stood there for about 30 more seconds and walked off. This store has the worst customer service I have ever seen. read more

If a business refuses to or cannot answer a simple phone call, it should not exist. I should not have to get in my car and drive 15 miles in Atlanta traffic to check on a delivery. I have let the phone ring for a minimum of 10 but more like 15 minutes three separate times to get a quick answer. And each time I have been on the receiving end of a hang up. I will never shop at this Lowes again. read more

They need a speed check out counter like they grocery stores have. Service was too slow today! read more

Lowe's Home Improvement - Hardware Stores Near Me - East Point, Georgia

This has to be the worst Lowe's I have ever been into. Customer service is unbelievably horrible. The store is a wreck. The checkout ladies don't ever smile. I have been in the store probably 10 times I have never seen a check out lady smile. They are mean, they were rude, they do not make eye contact. I promised myself after tonight that I would never go back to the store again. Absolutely ridiculous. No reason that people should be so mean. Oh and by the way, it says on yelp that Lowes is closed today. But it is very much open. Open until at least 9 PM possibly 10 PM. So it's nice to know that they keep their page up-to-date. They honestly do not care. read more

Can't never get in contact with customer service or really any department in the store. Gas is extremely high to have keep driving up there for them not to have my stuff. When the date To have it is already here. read more

Horrible customer service, horrible attitudes, horrible management solutions. Placed an order online and was suppose to pick it up at the store.....8hrs later, I was informed that my item was just being scheduled for picking and that I would receive an email for tomorrow pickup. The worse! This is why I shop at Home Depot 30min away from my house. When I place an online order it's ready for pickup within 2hours read more

Customer Service Counter......5 customers in line with 3 employees behind the counter...HELPING (1) customer??? That's great customer service for the (1) customer, but what about the rest of us. 8mins wait time thus far. Finally made it to the counter to pick up the order. (BTW we received a call saying the order was ready). Not Ready.....asked to have a seat and wait. Another 7mins! 15 mins total. Come on Man (Lowes) you guys have got to do better than that!!!! read more