I have been a Lowe's customer over 25 years, I have never ever experienced such rude hostile behavior in regards to a 19.99 plant refund!!! Jimmy should not be in a manager position if he can't display professional courtesy behavior!! Kitana should not be at the customer service desk if she also can't display courtesy behavior!! I will never shop at this Lowe's again!!! read more

Part of my order never showed up. I have called 6 times and have been on hold a total of 2 hours. 2 times I was told someone would call back. No one ever did. This has completely derailed the job and cost everyone involved a lot of time and money. I will never shop at Lowe's again, only Home Depot. This store has 0 accountability, and atrocious customer service. read more

Lowe's is my go to store, however, they don't price match their competitors. Friendly, experienced staff always ready to assist. Roy st the paint department really knows his paints! read more

I paid $35.00 to start the process of having 2 storm doors installed at my home . it took approximately 18 phones calls & many text messages to get the measurer to my house only to find out a week later only 1 opening was measured ....this led to another wave of calls & text message. after paying in full it was another 6-7 weeks to get an installation date. I drive back to CT from VT the night before and receive a text message telling me installer will b arriving from 11-1pm . At 11:30 am a text saying they have cancelled installation for today . After several more phone calls I've pretty much had it . I called Lowe's to ask for refund after nearly 3 months when this all started . I can now see why the reviews for Lowe's Home Services are so poor. the very poor customer service I received were not the exception but the norm . I've been a Lowe's customer for about 25 years and have spend well into the 6 figures with materials & Appliance sales over the years . Their rewards program is in a scam as you really do not receive monetary rewards on your purchases ; only from American Express for using their 5% back cc card. I have requested a refund after all of this exceedingly Very Poor Customer Service that is apparently the norm not the exception. I would not recommend Lowe's home services to anyone. read more

Customer service in store was so kind & made me feel really comfortable. A gentleman helped me find the items I needed and it was easy peasy! Home improvements are easier when there are helpful people at the store to guide me to the right section, lol. Very thankful for this location too! read more

Honestly it's not worth it. Don't bother trying to order anything for curbside pickup. Just order from Amazon. Their app has no idea of stock stock levels and the app does not necessarily have access to correct the order. When you have to call this Newlington location it can take you 5 or 6 phone calls to finally get a service person. All they are willing to do is cancel the order rather than get you the item at the advertised price some other way. Not this first time this has happened. read more

I had an issue with an appliance that I bought in anticipation of a kitchen makeover. I didn't have it installed for months due to illness. When we finally opened the item it was damaged. It had obviously been damaged before it was packed. The wrapping and box were pristine. Brought it back, didn't have receipt. They couldn't find in my charge card history. Called card company they said call Lowe's, Lowe's told me call card company My installer called the store, asked to speak to appliance manager. Alyssa Clausell answered the phone. She said please bring back to the store and ask for me. In 15 mins I was on my way out the door with a new appliance. Alyssa was friendly and very competent. Any time I need an appliance I'm asking for Alyssa Clausell! read more

We need to fluff up these reviews because on this Sunday morning of a super rainy Memorial Day weekend-Lowes exceeded my expectations. All we needed was an AC that we picked out online (which was readily available on several pallets near the dishwashers). My wife sort of wondered if they could cut us some blackout shades for our guest room and why yes, yes they can. I didn't catch the name of the incredibly sweet woman that helped us but she gave us the options (price and quality) and when we made our decision, told us to give her five minutes and we'd be all set. During that time I was seeking the self service key maker and a super helpful guy guided me to the weird pocket where that machine moved to. Excellent staff all around. read more

Phone to check availability before you go. When it says something is in stock on the store website, it's always sold out.

I really like this Lowe's store. I ordered something for pickup and they have these cool storage lockers where you park in a designated pick up space, walk in, scan the email in your phone, and it unlocks a corresponding locker where the product you purchased is. I was in and out in less than a minute and it was wonderful. Highly recommend! read more

Lowe's you literally disappoint us. Bought a washer a dyer, stackable. Bought the "kits" fast forward to delivery of yesterday 2/1. Guys show up(2 hours after delivery window) bring dryer to the door, call us out to looks at the 2 dents at the bottom- they told us that they marked and made warehouse aware of dents, that we should calls Lowe's where we purchased Items and they can replace or give a discount. Ok thanks. Bring in washer, call us over to laundry room we look .... My husband says "so you guys don't stack them" the guy says " you didn't buy the kit" uh yeah we did we were told EVERYTHING was in the install kit!! He tells us go back to Lowe's and they will give you everything and set us up to come back. Head to Lowe's - nope we paid for another kit... and told by operations manager you have to call the warehouse to get discount and set up install .... Ok we'll call today 2/2. This warehouse says no damage was reported there is nothing they can do. We ordered BRAND new machines... not damaged machines....so pick them up and refund us. LOWES NO MORE! You guys are horrible at customer service and should be ashamed! read more

If you go to Home Depot, you'll be greeted at the door, and there will be lots of employees (mostly knowledgeable, some not) offering to help. If you go to Lowe's, you'll be met with... crickets. Employees seem to actively scurry away to avoid interacting with customers. If you do track one down, they won't know where anything is. I have to go to Lowes once in a while, because they carry fence/gate parts that HD doesn't carry. But it is such an unpleasant experience. read more

As far as Lowes locations go, this is a hot mess. While the employees I've dealt with are totally well intentioned, they've directed me to the completely wrong end of the store on multiple occasions. Last time around, I was looking for a simple funnel and had three staff members tell me three different spots to find it (it ended up being in a random part of the seasonal section). The registers regularly seem short staffed despite tons of employees milling about (most seeming to avoid the whole area). Overall, I'd stop here while running errands on the Berlin Turnpike but I'm glad this isn't my usual Lowes stop. read more

This is the best hardware big box store in the Hartford area. Their selection especially for items like trees, plants and vegetables far exceeds all the Manchester and Bloomfield stores and the Home Depot a mile away. For the most part the people here are more helpful than other locations. I feel like on occasion though you can still look completely lost, walking through the entire store without one person asking you if you need help. Keeping them from a 5-star is their name brand selection. Lowe's as a whole is cutting back on their name brand's and selling more Kobalt which I think is a Lowe's trade mark. Lowe's used to sell Jackson but they have cut back on that. Still there products are better than Home Depots for 7 out of 10 items. read more

Me and my husband were looking to buy surge protectors and outlets covers and we went to customer service to get help and the lady pages someone so we waited for 25 minutes and no one came to help and I went back to customer service to ask where is the help the lady ignored and picked up the phone and had a conversation with someone like I wasn't just asked for help, so me and my husband just left read more

If there was a zero that would be my rating. I bought and paid $3000.00 for a patio door to be installed in my house on July 30 2021. Installer came November 7 2021 took out my old door and installed the new door that was wrong and not operating properly. Said that he would get it corrected. Here it is June 23 2022 and I still don't have the door that I paid for. Never again would I have Lowes do anything at my house. read more

On 7/22/2023 I purchased a new Frigidaire from Lowes and had it delivered to a property of mine in Berlin CT. It arrived a week later, and I immediately called the store because the top door would pop open fully every time the refrigerator door was closed. I was given the phone# to the manufacture and was told to address it with them. I call Frigidaire, registered the unit and they said they will send a repair person out in about 1 week. They sent a kid working for a company called Boston Joes (860-646-1111) named Tony. He couldn't repair it and advised to prop up the unit more on my own and weight the door. I asked him to put on the repair order he could not fix it and he refused. I explained to him that we already lost over 600.00 dollars in frozen food and he said he can't help. I now go to Lowes and speak everyone in the appliance dept. over three trips there with no solution in sight. They promised a person named Sam will be there Tuesday morning to see about it and he never showed up. Now they said they can't replace it until they pick up my unit first allowing my food to perish. Then they say I have to deal with the Manufacture directly because it is over 24hrs. Now they said Boston Joes repair will be in touch to come out again. I offered to pay for another unit until the defective one is returned so my food won't spoil. They said everything is changed with Lowes and they now operate like Amazon with regards to problems to save money and to compete in a new market. This store is poorly trained in every aspect of retail sales and customer service. read more

I went here on a Friday morning to purchase a very expensive robotic lawnmower. On the line it said that someone would contact me 48 hours after purchase to install. It has been 5 days no call and whenever I call the store and inquire as to where my Lawn Bot is they just give me some lip service . Stay away from here staff is very rude and unhelpful also read more

There is a great parking lot here, no worries about finding a spot. I have visited this location twice recently because a close friend of mine has just purchased a new home nearby and we are helping her with several projects to get the place ready. The selections have been really great, there were tons of options for bathroom sinks, countertops, vanities, and faucets. Many of the options had great matching accessories available which included towel bars, lighting, and toilet paper holders. We had a great time picking everything out from the displays but when it came time to find the boxed merchandise and get it on the cart we had difficulty. There are buttons in each department that you need to push if there is no one there so that it will page someone. The page went through 7 times before we nabbed an employee walking by and she finally went and go someone to help. Once help was there it was really easy for him to help us find what we needed and he helped us find one comparable item that our original choice was out of stock on. We were also in the market for bathroom tiles and we did find a great variety of bathroom tiles for each bathroom and everything you need to go with it from spacers to different colors of grout. Paint was easy to get also since my friend knew what colors she needed and what types of paint. We just needed to wait a few minutes while it mixed. Check out was a bit of a hassle because the cashier had to scan every tile...there were a lot. 4 huge carts and over 2 grand later we were not asked if we needed help loading everything into the trailer. We did have a pretty good experience though, I won't be avoiding this store. read more

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This review is specifically for their install dept. 3 weeks into a process of trying to buy custom blinds and still no results. Took 2+ weeks to have someone out to measure. Been Almost a week since then and still no quote. Every deadline has been missed. Calling there is beyond frustrating- CSR's answering the phone have a range from kind of helpful, to totally indifferent, to completely rude. Made every possible attempt to work through install dept manager (Jeff) as well as store GM (Dave?) and still no results to show for it. Time to move on and look at other options....what a frustrating waste of time! read more

The absolute worst customer service experience I have ever had. Husband and I bought a new house and needed 3 bedrooms of carpet and a stair runner installed. Called Lowes and they said someone would contact us to come measure the rooms before we can pick out the carpet. We made an appointment via text message with an installer, and not 1, not 2 but THREE people came out to measure our home, NONE of them being during the appointment time we made. We called Lowes and they said it would take three to four days before the installer communicated the measurements to them. (what??) Called back 4 days later and they said we need to come in to pick the carpet. We went in, picked the carpet, and they said it would be a few weeks before the carpet was delivered to the installer. After that, absolutely ZERO communication about the carpets and when they would be arriving. My husband and I called probably 5 times only to be 1. put on hold for upwards of 20+ minutes, 2. told that the manager wont be in until later, 3. endlessly ringing phone, 4. transferred between departments with no real answers. Finally, we called installation services and were told our 'runner' was holding things up, because it wasn't properly seamed. SIX WEEKS after beginning the process, and after numerous calls and complaints, they came to install our carpet and IT WAS THE WRONG CARPET. (And my husband and 2 year old were all living in the dining room because we couldnt move our furniture into the bedrooms they were putting carpet in) I'm currently on phone call number 7 with customer installation trying to get this resolved with compensation for this nightmare. I keep getting the answer "A manager will contact you about this request" with not ONE phone call from management so far. read more

Lowe's Home Improvement - Mosaic: What they installed. - Hardware Stores Near Me - Newington, Connecticut

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The place for good plants. Spathiphyllum! Alright, it's a Peace Lily. But it's enormous. And at $24, it's a nice low-light, low-maintenance floor plant for a corner of our bedroom. And the plant lady helped us find it. I guess there aren't many low-light gigantic plants out there. But we found a darned nice one. Jimmie Johnson, interviewed after his Martinsville victory today; "I want to encourage everybody to go to Lowe's tomorrow, if you didn't go today already... buy some stuff, its springtime... and uh... life is good!" Isn't humanity doomed? read more

I like this lowes location as most of the staff is very helpful (specially around the kitchen appliance section, I've bought a washer/dryer unit here. The place is mostly stocked and the garden center has a good variety. Service is always a step above of Home Depot although that also depends on the location. Only con- the bathroom supplies section's service is awful, and the two people I've dealt with there were very rude. I was simply trying to look through the catalogs to see if I can find a contemporary style bathroom sink. The lady there was super condescending and disrespectful in a lot of ways, critiquing my choice of sink and basically talking to me like I was stupid, pointing out that whatever I needed will have to be ordered... Well duhh... No kidding. The entire time she was huffing and puffing like a child, as if my questions about a vessel sink option on the cabinet possibility was absolutely wasting her time. I asked for someone else to help me and she loudly bad mouthed me to her coworker as she sent him my way.... Only an isle a way... I could hear everything! He (the other associate) at this point walked up to me as if I was the arch enemy. What the hell was wrong with these two I do not know, but surely lost my business. I ended up ordering a vessel sink cabinet at the Manchester location. I won't let some bitter old lady ruin my day... But I strongly suggest if you hate your job so much that simple questions irritate you than working with people may not be for you. read more

Lowe's Home Improvement - Hardware Stores Near Me - Newington, Connecticut

Lots of people walking around but no one to help you-and when you find someone-the store doesn't have what you need-but the computer says they have six-what happened to customer service? read more

Worst customer service ever. We bought an expensive bathroom cabinet a few months ago. When we were ready for install and unboxed it, we noticed a problem with one of the doors. Brought the door in to see if it could be exchanged, and have been waiting for almost 2 months for a final answer. Have called several times, can never get to actually speak with a manager and the employee who was to be working on this for us, never calls us back. We will never be back, and will use the Depot or online retailers for all future needs. read more

When I went to return something that was not worth 30 dollars, the lady who told me about it made me feel bad.

THIS STORE SUCKS DONT WASTE YOUR TIME! We just waited in line for half an hour, and had to leave because we still weren't helped! The cashier had to page the manager three times to come help the customer in front of us, he still didn't come help her, and we were going to be late if we waited any longer. We needed two items. They're overpriced and have TERRIBLE customer service! Don't waste your time read more

ok..i have been in this location 3x in the past 2 weeks in 2 different depts and have met with some serious attitude ...first to buy a grill...i'm a girl..not that i'm stereo typing or anything but Bobby Flay I'm not and if I have questions on the difference of a smoker vs a propane grill..especially when I saw a "propane smoker" at home depot please tell me how exactly your propane grill is going to be a smoker? I have questions..please answer ..attitude not part of purchase..Then of course 4 days later same smiling in need of a vacation maybe? employee had to give us a new ignition switch for the grill we just purchased from his dept because the one on our brand new grill was defective...barrel of fun. Today on my lunch break I took my 1/2hr and searched their website for available perennials and printed out what I wanted for my flower garden. Armed with my paperwork I went to the greenhouse and said excuse me can you direct me to these 5 plants? "What are they?" as I named them..NOPE..NOPE..NOPE..NOPE.. yeah we have those over there ...but your website says you have all of these in stock, I specifically picked IN STOCK items... so we don't... And he turned and walked away. Now i had every intention of filling my flower bed with lots of flowers from this store. but i can spend my money somewhere where someone wants to take the time to help me. without the attitude, grumpiness. apparently customer service isn't important to this location so this customer will take her business elsewhere. read more

Great selection of flowers and fruit/flowering/shaded trees. I am always torn as to whether this I go to Lowes or to THD. This Lowes was clean and the staff were friendly. Not much else to say about it, it has all one needs to do home improvement projects. read more

Nice place...people are helpful...but selection for stuff is sometimes lacking...I could not find the right curtain rings this past weekend...I had bought them here before... Easy to get into and leave...they have somethings HD doesnlt and vice versa. I still use the small independents when I can read more

I see so many negative reviews God I hope the employees don't read these. I love this Lowe's, I'm there all the time and nearly every experience I have with employees is positive. Sometimes customers need to be a little friendlier read more

The lady who "helped" me was very very rude... how is she still working there? she said her name was yolanda when i asked, she could be lying. she yelled at me for buying my dryer from costco and coming to lowes to get its cord.. Why is it any of your business where i got my dryer there? she damn near told me to take my problem to costco. you Cannot talk to customers that way, everyone there was just so rude. Rick should FIRE her. she killed my mood completely.. read more

3/15/19 I was in the Newington store recently. The employees were very helpful, they assisted me to find the outdoor power equipment I needed to trim excess branches off trees in my backyard. The store was clean and well organized. read more

Was tired after working night shift and went there couldn't find anyone for help but all was good when someone that didn't have to help me from receiving went above and beyond and got the item down with the ladder read more

If I could leave less than a star, I would. The customer service here is 100% disgusting. I don't know why these employees think answering the phone and cutting off the customer when they ask a simple question is okay, or leaving them on hold with NO explanation as to what's going on, on their end, is okay. The woman who answered was rude as hell, and definitely not a people person. Horrible, horrible customer service. read more

Went in to buy some spade bots and electrical terminals today. I was forced to wait 5 minutes at the registers while one of the cashiers was showing another cashier some shit on her phone. Ridiculous read more

I went there Sunday 2/5 to look to purchase some windows. I arrived at the desk and noticed that there was two guys sitting and chatting about the Super Bowl. After waiting for 6-7 minutes they finally asked what they could do for me. Without even getting out of his seat one guy answered my question. With no attempt to help me further. It was extremely disappointing. Customer service was very poor with no sense of urgency. It's disappointing that the guys were more concerned about football than helping me. Today I went to Home Depot. They helped me from scratch and I spent over $1400 on windows. All I did was want to spend money and get what I needed. If they continue to operate like that at Lowes they will lose lots of customers. read more

Saturday afternoon, only one checkout line, there are 15 people waiting. Also, there are no shopping carts with the toy car. Don't like this Lowe's at all! read more

Waited 20 minutes for help in isle 19 while this lady sat at her cashier reading a book....I just needed to ask a question to make sure I'm buying the right thing... she seemed annoyed that I came back after 20 minutes so I left and went to Home Depot!!! Absolutely no customer service. read more

If you could give zero stars, that is the rating that this particular Lowes location deserves. We had to wait almost half an hour just for someone from Electrical to answer our question. The guy who works in Electrical was on his lunch break and no one was covering for him. Even after going up to the service desk and them trying to page someone to help us, no one ever came or responded. We continued to stand up at the service desk while they tried to find someone to answer our question because we couldn't find where a particular electrical part might be located in the store. read more