The worst place to buy an appliance! The staff member acted like he knew the world and yet knew nothing. Very condescending! Fibs on so much of the information given, then when we Google what parts are required/included, changes his tone, but then says not included, when it states parts included. Well... guess he just saved us $700 today from being an ass! Lost lowes customers. Too bad , we also need washer and dryer set. Ummm...yeah, thats not happening! What. You've never installed a disherwasher, before?" Yeah joker...we have, same brand and they do require parts for install. read more

On Saturdays they are well staffed with knowledgable employees. I can honestly say I am only giving this place 4 stars because of my past experience on weekday evenings. I have needed help in this store and I can't seem to find anyone and when I do they are in a huddle and I have to interrupt the personal conversations "not work related" to get some help. Instead of taking me to what I need they just point. Like I said before Saturday's are great and helpful but during the week I am not impressed. read more

Lowe's Home Improvement - This is the spot today I guess!!! It's packed!!! - Home Decor Near Me - Silverdale, Washington

We love shopping here. We always get treated professionally, and like our opinions matter. They take care of us are able to give a well educated options to fulfill our needs. We love them! One example is when our washer and dryer went out we went down. They were able to get us delivery the next day, 12 months 0 interest and their delivery men hooked everything up for us. read more

The lady in the paint section at 5:00 p.m. December 20th 2020 is completely unwilling to even look at the color of paint that I have to see if she can match it. It's nice that you have veterans parking but you could at least treat me like an American citizen and a customer! read more

Go to Ace or Henry Hardware if you truly want hardware or need assistance. Nice helpful people, Never any assistance. Go early and you can watch them team build seems to me their time would be better served assisting customers. Why do you ask me as I am walking out the store if I found everything, why not ask when I enter the store if there is anything you may assist me with locating. By the time I reach the checkout I am done and leaving. read more

We went to Lowe's for paint samples and I'm looking for a cheerful, colorful palette for my kitchen and living room. I bought some color samples I liked and received a "Haha do u have sunglasses? " from one person and then at the checkout the another person made a rude face after I answered their question as to what I was painting. OK so it's not your choice in colors, OK It's hard for you to envision, most people go for the neutrals, yadayada... But please don't make me feel bad about something I was quite excited to do, instead suggest something or remind me that if it's too bright or dark, I can come back! read more

I made a big mistake ordering blinds from Lowe's installation is taking for ever. I don't have no blinds at my house at all. Every time I called they said they would call me back but they never do. I should never order blinds from Lowe's. read more

Went here this week for my Kuerig in line plumbing install. No help here. Finally they Weeded the Brush on Highway 16, 2017 Sheesh took them long enough! Finally ended up back at Gig Harbor Home Depot again for some real help. read more

First time I went here it was hard to find because in a slightly odd location, but once you find it, it's easy to get to thereafter. Good garden center section. Floor staff seems overworked, too stretched out, and not easily available. Their policy on returns is very good; if you get a product that is less than you expected they will take it back. Often seems that McLendon's has the better-made tool choices, for things that will last, but Lowe's it varies; it pays to research ratings on various brands before making an important choice. read more

Super unhappy with customer service at this location. We went in before my back surgical procedure and purchased 2500 dollars in a washer and dryer. I specifically asked if there were any scratches or dents he reassured me there were not. We specifically asked for it to be brought up front to Jon the associate. Who said yes he would have it ready and up front. I finished with surgical procedure , and stopped by to have it loaded onto truck and they were not up front ready to go the proceeded to tell me now the dryer is dented and can't get one for a week. I told the manager about this customer service he didn't seem to care ..just asked if I wanted to fill out s form.. if hadn't just had surgery I would have retuned this purchase and gone to Home Depot, at least they act like they care about customers. They need to remember that they are in the customer business and without the customers they have no jobs it's not the other way around. We ha e been there twice and spent $10k in your store, and both times received shoddy customer service. Consumers have a choice where to spend their money and you so t be getting any more of my hard earned money. read more

Checkout staff are always helpful. I don't ask for help most of the time, but that seems hit and miss. Not a big deal to me. I'll order big stuff online and they have it ready for me to pick up at the front counter along with help loading. If you have not tried it, give it a go. It's a huge time saver. Just make sure and check out the box before you leave for damage. read more

I will drive the extra 10 minutes to go to the Bremerton Lowes ANYTIME, the Silverdale branch has rude and unhelpful salespeople. We had been researching online a dishwasher and I found it on sale and even stopped by the Bremerton Lowes to take a peek, but since the Silverdale store was closer to my home we went there and they were charging $50. more for the same dishwasher. I even pulled up the website and showed them and the salesperson said it was not the same dishwasher even though it was the same make and model. When I told her that I saw the same one in the Bremerton store she actually said "Well, maybe you should go and buy it there". So that is what I did, I went to Bremerton and bought the same dishwasher $50. less! As I was walking out the door in Silverdale, a customer service rep asked how I was doing so I told her and her response was "well have a nice day then". REALLY not one but two??? I called the Manager a few days later but he didn't seem to really care too much. read more

I have only had good experiences here. Andrew in the appliance area was super helpful, and Larry in flooring was also. I found them both to be very friendly, and we laughed as I searched for the things that I need for my remodel project. The only thing I wish is that they were in Poulsbo. They also have great sales, and I was able to get some wicked good deals on the appliances that I wanted. read more

It's impressive when a business can completely strike out the first visit. First I had to walk back out into the parking lot just to get a cart as all the ones inside were jammed together and wouldn't part. So I knew what I wanted ( a fireplace screen) and according to the website (which uses the same inventory system the workers use) was located in isle 23 bay 7, and they had 7 in stock. I go straight there and I find air conditioners. Ok, I flag a associate down tell him what I'm looking for he put the sku into his search and guess what? Isle 23 bay 7 with seven in stock. We both go looking and still air conditioners. We ask an other associate and he's stumped. The three of us then track down the assistant manager. He has no clue and the three look around for a couple minutes before the second guy approaches and suggests I go to Custom Heart in Gorst. Thanks. Can keep track of your own inventory? Why should I come here just to be as lost as the workers? Please feel free to message me should you ever find what I came for but I have a feeling your store doesn't care. read more

It's a fine place to shop if you don't need help of have all day to wait for assistance. I needed to get some paint mixed this morning but after waiting for several minutes, no one ever came to the counter. Even after 2 pages went out for "customer assistance needed at the paint counter" I was still left there standing. Seriously, there was not an associate anywhere in the department. Why would they not staff a department that requires customer assistance? Customers can't mix their own paint! And why should I have to stand there waiting and waiting and waiting? It was beyond ridiculous. I took my business to the other home improvement store in town. read more

If I could give it 0 stars I would! Do NOT have home improvements done by them. Took over 6 months for a basic 30K kitchen remodel. Broken hood, Broken grill... you name it, all kinds of delay. There were days when workers failed to show up. New appliances were part of the remodel. Fast forward 2 years later, dishwasher failed. Used the extended warranty, after 2 months and 10 phone calls, we were notified they were unable to repair it. Lowes said they would refund the cost of the dishwasher but will not cover the installment nor the warranty on the new dishwasher despite the now defunct dishwasher has 3 more years to go! What kind of scam is this?! 2 calls to their customer service department and they were useless. Will never recommend them to others nor will I plan our bathroom remodel by Lowes. Very poor customer service where profit is more important than doing the right thing. read more

I have spent plenty of time and money at the Silverdale WA Lowes. Customer service has always been sub-par but yesterday was a real disappointment. I purchased many bags of wood stove pellets, the young man who checked me out was relieved at the check out, he proceeded to help a customer load a sliding glass window right next to me at the loading area. He finished and then walked right by me as I continued to load the remaining 10 bags of pellets. I can handle the lifting, don't get me wrong, but I know when I was in this kind of business that would have never happened. read more

Great addition for Silverdale. Good selection of all your hardware needs and helpful folks!

Extremely disappointed with the plumbing department of this particular Lowe's. I special ordered a toilet Jan. 21, 2019. Expected arrival date was quoted as Jan. 21, 2019. Called to check on status of order. It was backordered twice. I was not contacted about this development. Was told it's new arrival date is March 29, 2019. I was never contacted about this new development. I understand things can be backordered. That is not the store's fault. The problem lies with their lack of communication. I will not be using this store again. read more

It's Lowe's, a national chain of big-box home improvement stores. Not much to add to the plethora of reviews but for this particular store in Silverdale, it is clean and well-stocked. it was also refreshing to encounter a few polite and helpful staff while trying to find what I needed. read more

we purchased three cyclone fence gates for a little over $3,000.00 We were told that the contractor was busy for five weeks before he could install the gates. turns out the manufacturer, Pacific Fence needed time to supply and get it black powder coated. When it was finally delivered six weeks later and I was told I had to help unload the materials Lowe's delivery man told me I needed to look at the materials. It looked like it was painted and not powder coated, scrapes and places were not covered with the paint the 4 inch conduits look like they came off another project or were used elsewhere. the gates were all scraped to bare metal. I waited a week to get them picked back up and the installer came out and installed the small four foot by six foot fence and gate. that being damaged they requested I pay them and additional $200.00 dollars before they would order the replacement gate which we did. Now it has been close to five months and no gate, numerous phone calls to the store and customer relations. Lowes set up numerous meetings at my house to see the installation and never have showed up called. They had me take pictures of the installation and materials and send to the Pacific Fence Rep, that was over a week ago. I called the store to find out the status of the pictures and wa told they would get right back to me it has been four days and no answer. I HIGHLY RECOMMEND NO DOING BUSINESS WITH LOWES OR PACIFIC FENCE. I am having a reputable contractor remove and install a new gate that i am purchasing form the local ACE Hardware they at least have customer service and quality products even at lower prices. Sincerely, R Maccario read more

Don't sign up for installation services through Lowes - their subcontractor service, Handy, is a mess. Arranged on a Saturday for a kitchen faucet installation through Lowes. Lowes subcontracted the work to Handy. Handy set up an appt for the following Wednesday. On Tuesday, received notification that the appt would now be Friday - New Years Day between 12 and 1:30. Seemed strange on a holiday. The appt came and went with no service. Called Handy; they apologized and asked to reschedule (that would have been the third appt scheduled). I was able to get them to give me the phone # for the person Handy subcontracted to, and left him a message. He called back shortly and said he had no idea he had been scheduled, and was very apologetic. Handy had contacted him a few days before and asked him if he would be interested in opportunities to do work through them. He told them yes, but never received notification about a specific job -- and he's located about two hours away from our house. He was very apologetic and offered to come Sunday at 5pm. He's in the remodeling business...vs. being a plumber, but was trying to make up for the miscommunication. I paid Lowes $169 upfront for the installation: after Lowes gets a cut, and Handy gets a cut, what's this poor guy going to get after four hours driving time plus the install time? I blame Handy -- they signed up a contractor and didn't tell him. And shame on Lowes for using such a shabby company, Handy, that treats customers and contractors so poorly. Several national home improvement stores use Handy for installation services -- buyer beware. read more

We had to replace an electric range. Probably my least favorite task. Living 60 + miles away, of course I was worried about delivery. It was such a great surprise to walk into the store! Lowe's had a small sea of electric ranges. Delivery? Only on Mondays, Wednesdays, Fridays and Saturdays. Our sales lady even knew what was in stock, she explained the differences in the Black Stainless finishes. Each brand has a slightly different shade. It turned out to be an effortless task. Thanks, Lowes read more

Our dish washer went down, Maytag , had it for 20yrs & no repaires..so we went to Lowe's /Silverdale...big mistake. The sales person ordered us new Maytag & said it would be installed in two wks no problem right. No one from Lowe's called after two wks went by so we went into the store to find out what happened....sorry that guy you ordered from no longer works here & informed us that they don't have a Maytag in stock. We ordered a GE....once again it will take two wks. It did come in two wks but installer couldn't install because of wiring...another wk gone by.. Finally get it installed one month plus, now Lowe's wants to check up & fine out how happy we are with their new dish washer.....my opinion...go somewhere else! read more

Had purchased a water heater to be installed at my house. The installer took a look around, decided he couldn't do the job because he didn't know how he would tie down straps to secure it, leaving me dry, literally, without hot water until I found someone who was experienced enough to figure out a solution. The kid didn't even try to troubleshoot this, didn't offer any possible solution which is strange coming from a home improvement business. Never again will I retain any kind of services from this place. read more

Everyone we dealt with at this store was pleasant and eager to help. We just bought a fairly expensive refrigerator. TJ got us a great price (much less than Home Depot), and everyone else from ordering to delivery went out of their way to be responsive and professional. Lowe's knows what they are doing, and will definitely get my repeat business. read more

I almost gave it two stars instead of 1 because this store is clean, bright and easy to shop. The staff is however, worthless. I wandered the garden section for a bit, clearly lost when I saw two people come out of the rear of the garden section then quickly scurry away when they saw customers. No other employees were in the section. When I finally found what I was looking for I passed about 7 other employees on my way to checkout, no "hello" nor eye contact. I'm going to stick to Home Depot where they also run from customers but are at least easier to coral. read more

Just had a surprisingly terrific experience with Lowe's in Silverdale so wanted to share. I was trying to replace a laundry appliance and it turned out to be a difficulty proposition -- small space, few appliances would fit, and then when I found the machine I wanted it turned out to be extremely difficult to find. I called all around the area, spent hours on research, talked with Sears, Best Buy, Home Depot with no luck and little help. Great surprise when I phoned Lowe's appliance area and spoke with Suzanne (Suzette?). The woman was knowledgeable, smart, friendly and, most of all, willing to put some energy into helping solve my problem. She was fabulous. Lowe's installers got the machine -- very carefully (thank you, Rich!) -- into this tight spot with no damage. Unfortunately, something's wrong with the hookup but I got no arguments when I asked for a return visit to fix it. All in all, an excellent experience. I'll go there first next time. read more