Order blinds with installation and they damaged my house and gave me defective I have been going back n forth to get to get them fixed or get a refund they keep giving me the runaround and the service is so horrible Craig, Jeremy, Phil, Rigo , Kenny, whoever all the upper management people are stuck and they rip me off and they stole my money and I can't get my money back and I have defective blinds and damage to my house. Do you know ever get any blinds or custom work done by Lowe's? They're a scam and the damage your house and destroy everything. read more

Long story short, my nephew tried to rekey my Kwikset lock and somehow bricked it. I took it into Lowes and Murph in the key department went above and beyond and did everything he could to fix my problem. I can't say enough how grateful I am that he took the time to help me. He's very knowledgeable too. He's also a great guy to talk to if you need keys made. Thank you again Murph! read more

Update almost a month later and my dishwasher is still broken. No one has EVER initiated contact with me. And here I am calling them AGAIN. When I say don't purchase appliances from here......I hope my review saves you. I want to give no stars FYI. But that's not an option. read more

I bought a washer and dryer online. They gave me a delivery date of April 29th. I got a notice that it was delayed until May 11th. A couple of days later it was delayed until May 15th. My husband and I decided to go in to the store to see what we could do. I explained to the Appliance Manager, Russ what was going on. He went on line to check and discovered the washer/dryer we ordered was discontinued. He canceled the order and we found a set that could be delivered the next day. Russ did a great job! It's disappointing that this would happen and I would probably would have continued to get delayed deliveries on machines that were discontinued. I also wanted to tell you that we went to Lowe's because of what they are doing across America. We wanted to support that. read more

Worst experience EVER purchasing a microwave, stove top and oven. No one had any idea what was going on from ordering to purchasing to installation, and even trying to get a refund! We finally asked for a refund and went to Home Depot. Shout out to Appliance Rep Terry who screamed at me because I asked for his help and manager Phillip Fonseca who did absolutely nothing & couldn't even call me back himself - probably embarrassed by his company. Yikes. Go somewhere else. This Lowe's team has no integrity or follow through. read more

Wish I could give less than one star. But alas, I cannot! Take a look at Tricia C's comments below about her washer and dryer. Very similar experience. Call this morning to confirm my delivery and I was told that we were second stop of the morning. At 12:30 when my delivery window has closed I finally called back to find out what was going on. Turns out my washer and dryer didn't fit on the delivery truck so they just decided to move my delivery to tomorrow. Being that my husband and I both decided to work from home today to accommodate this I started calling delivery people and managers at Lowe's. I got helpful people who got me nowhere. I was told that my delivery was going to be rescheduled for later in the afternoon, called the delivery people who told me I was still set for Saturday. Finally, delivery guys show up at 6 o'clock with washer and dryer and only one of two pedestals. Are you kidding me? Got back on the phone with Lowes only to have the delivery guys drive away because they didn't feel like waiting. That's it. We are currently in our car with our receipt and returning both the washer and dryer. We will take our business elsewhere! Don't shop here!. read more

So this will be somewhat lengthy. As with many things in life the issue isn't all good or bad. But there are several things here that really disappoint me regarding Lowe's and this experience. Normally I am quite happy with Lowe's. Usually, a little more expensive than Home Depot but Lowe's is generally very competitive. They have a veteran discount and parking for veteran's which is nice. Also, everyone I spoke with has been professional and very nice and helpful. But the bottom line is I bought a very expensive refrigerator from them which they damaged in transit and they have been able to fix it and this is going on for weeks or months now. So here are the details. My wife and I go to Lowe's to buy a dishwasher and a stove. We bought both and then were in their clearance section which is a buy as-is concept with a decent discount. Turns out they had the exact fridge we wanted and the as-is status clearly stated on the box was brand new condition. It was a customer cancellation. So we buy it at about a 20% markdown. There is a lot of drama here that I am not going to elaborate on but it took like 2 hours for them to get their invoicing right so we could buy 3 simple items. We were quite patient and nice during this time and everyone was friendly but 2 hours of waiting for them to figure out how to get it into the system was very odd. I will also note we actually bought the stove several days earlier online and they cancelled the order claiming the computer glitched and they couldn't fix it. They of course refunded the money but that is why I went into the store the second time. So please keep in mind lots of odd mistakes. Oh, and they broke the edge of a concrete pad as they wheeled it in. Eventually I plan to have it removed but still. So a couple of days later the delivery folks show up and they give us the stove and get it installed. Great! Nice stove. They deliver the dishwasher but instead of the one we bought they deliver the wrong one so we reject it. No big deal it happens. (Although we are still waiting for the dishwasher which apparently is on a slow boat somewhere). Ok. fine. Then on this auspicious day we see the fridge. It has some minor dents on the side. Clearly not brand new but for the discount I am willing to accept it as-is even though I could argue they misrepresented the state of the item. Then the bad thing happens. The delivery folks didn't wrap the fridge with a belt and so when lugging it in the left door fell open and damaged the hinges and points on where the door hung so you can't close the door. We bought it mostly new and Low's team damaged our purchase in transit. We reject this as well and hop down to the store. This is where it gets a bit frustrating. In the end they agreed to contact the manufacturer and have them repair the hinge and re-deliver the fridge. But this was after lots of push back on our side as all they wanted to do was refund it and have us buy a more expensive fridge claiming they couldn't fix it. The store manager was also too busy to come talk to us as apparently, he was on a corporate call and that was taking precedence over dealing with this issue. So at this point, Manager refused to talk to us. They broke something and refused to fix it while saying all you can do is get a refund and either buy something else or go to Home Depot. They actually said they didn't care if we did that which kind of surprised me. But oddly, still not quite over yet. Today, unexpectedly the fridge shows up supposedly fixed and ready. No phone call ahead of time. Just shows up. Fortunately, we were home. So, we laugh but roll our eyes. So we quickly empty out our current fridge. They bring in the new fridge and guess what. Still broken. Apparently, they either didn't fix it or fixed it and damaged it a 2nd time. So once again I have them take the fridge back. Well, I have the food back in our old fridge. Now the question is what do I do. More later as the situation develops. I would give 1.5 stars as many of the staff were genuinely nice and easy to work with but in the end given between 1 and 2, I am going to go with 1 star and revise if the situation warrants this as things unfold. read more

Lowe's has assisted us with planning and purchase of material for the remodel of your kitchen. Robert in the design center is amazingly talented and helpful with selection of KraftMade Cabs and the contractor refeferral. Lowe's you are great. read more

Do not buy an appliance from these people! They can't be reached and they won't help you. The freezer I bought there was deemed defective by the repair company. I called everyday for 14 days, waiting at least an hour every time on hold to schedule a replacement be delivered. When I finally reached people they would ask me to email them proof. I emailed 5 different employees and managers with NO RESPONSE. I finally ended up hiring guys to help me get it into a borrowed truck to drive it over only to find they had sold the replacement they told me had been put on hold. I asked for a similar size freezer and was told there were none. On the website it says this location has many in stock. I had an ENTIRE freezer of food go bad and my garage flood. read more

The bag charge seems to have been removed. I was there the other day, bought some stuff and there was no mention about any bag charge

By far the best Lowe's! We are in the middle of our first big bathroom remodel! We've gone to Home Depot & Lowe's every weekend for weeks, and this was our first trip to the Simi location! By far the best!! The staff were beyond helpful and truly took the time to listen! Cameron in flooring spent so much time with us as we struggled to choose a tile! He truly went above and beyond! Rick took the time to help us lift and load our toilet into our car. Everyone was just so friendly and helpful! Worth the longer drive to get there- we will only be coming to this location for all our home projects! read more

I honestly don't get it... we spent nearly 30 mins looking at carpeting in Lowe's, seriously ready to spend $3000 and we couldn't find anyone to help us. My husband was sitting at the little sales desk the entire time. So we walked away to look at area rugs and came back about 2 mins later and there were 3 workers suddenly gathered around the computer in the consultation area. It's like they were waiting for us to leave. We're super easy going, friendly ppl so we weren't making a racket or fighting. So I don't think we scared them off. I'd like to say this is a unique experience, but we'd been hanging around the appliance section too, with no luck there. I remembered having this same experience at another Lowe's a few years ago. We were ready to buy all new appliances and had no luck in finding help and ended up at Sears and bought all new Kenmore stuff. Oh well, off to Home Depot. UPDATE: Just walked out of Home Depot and yup, a totally different experience. 100% better! We were barely in the carpeting and appliance dept. 30 secs and we had help. read more

This was my go to place for years last year remodeling my home spent over 30k, purchased a washer/dryer for my next project at the house and stored it away when we came to unbox realized it was electric came to exchange Rene and his staff treated me like I was a crap Cuatomer and basically told me to screw off I own a business and don't understand how they could turn people away like this I was coming in excited to exchange and purchase a gas one and also purchase my new stove, fridge and microwave. Sad..... Rene learn to put a smile on your face you might make some more money for your company. read more

I got a great deal on a dishwasher yesterday. I like shopping at Lowe's .... until about 10 min ago. The feed line on new dishwasher I purchased is to short for my application. So I went into the store today to buy a longer one. The two people working in that department, were not helpful at all and they were rude to boot. I know they can't stock everything but it would be nice not to get a curt answer "no we don't carry that..." then they walk away!!! So it's off to Home Depo! read more

Heavy breathing and grunts here. Manhood 110%. I'm a loyal Home Depot shopper, and most everywhere I've lived, HD is closest to my house. But this, hands-down, has it going on for a Lowe's. Top 3 reasons to love this store: ========================= * It's huge with a great selection * Available & knowledgeable (on the floor) customer help * Helpful & efficient customer service at the return desk Randy likes. read more

The store manager Eric is a beta cuck. Bought a washing machine 4 days before Christmas for my father to give him on Christmas. Apparently, they have a two day return policy that no one explained to me or else I wouldn't have bought it 4 days before I was giving it. Eric kept saying there was nothing he could do, because even though he's high on the power of being in charge of the second best home improvement store, he has no power. What a loser. Anyway, they did nothing for me and I'm a contractor who used to spend $50,000 a year there, but even if Home Depot is 30 minutes farther, I'm going there from now on. read more

As a creature of habit I've been shopping at Lowe's competitor for since it opened . I'm a contractor who does a lot of work for homeowners . I finally tried Lowes and I can't believe the difference - clean stores - excellent customer service - employees actually care and are very knowledgeable. So never again will I spend a $$$ anywhere else but Lowes . When I talk to my homeowners I share my experiences about the nightmares I've had at other store , I'm now a pro-bono salesmen for Lowes and will do my best to steer everyone I know to experience the difference . read more

Wow, I really have to say, I love the customer care you get a Lowe's. My buddy and I were trying to build a fence, after speaking with Home Depot we quickly learned that NOBODY at Home Depot knew anything about the supplies they sold. They only know how to scan items and charge you for it lol. So we came to Lowe's in hopes to meet someone a little more knowledgeable that could help us and boy did we find him !!! Every time we come to Lowe's for a diy project we asked Lowe's what's the best way we can do it and we're always given step by step instructions along with what supplies are needed!!! Freakin amazing !!!!!!! read more

On Wednesday,Dec 8,2021, at about 4:30 my wife and I went to Lowes to French door refrigerators. A nice young salesman helped us pick out one they had in stock. It was at a discount and he just received authorization for additional price reduction. When we finally finished, we had a $2,500.00 + refrigerator for about $2,100.00. It was on the floor, but had no scratches or dings. We then purchased an extended warranty and installation which brought the price back up to around $2,500.00. I told him initially that I wanted it delivered on Thursday and he said the best he could guarantee was a Friday, December 10 delivery. I told him it was essential that I have it by then since our old refrigerator was gone. He said no problem. On Friday we prepared for the delivery by emptying out the old refrigerator. We then got a call from the delivery company saying they couldn't deliver it until 8 or 9 o'clock Friday night. I said that was unacceptable since we had my 81st birthday dinner scheduled. They then promised to have it delivered Saturday. We repackaged the old one again. On Saturday, we again prepared the old one for exchange. At around 9:30 we received a call saying they would deliver and install it between 12:00 and 4:00. By 3:45 we still had not heard from them and after 3 calls to Lowe's, we were told they had four more stops to make. They finally arrived at 6:45 and looked at our old refrigerator. They said they could not install it due to the brass fittings we had. I finally said I would install it and just have them bring it in. At that time the man on the truck said the door on the new refrigerator had fallen off when he unboxed it. At that point I told him to return it and we had to go back in and salvage food that had gone bad and repack the old refrigerator. We'll go to Lowes tomorrow (Sunday) and try to arrange a refund. I'm being fairly calm about this, but I doubt very seriously that I'll ever buy anything from Lowes again. My wife and I are seniors so we tend to watch what and how we purchase things. We were misled about the purchase from the beginning. Lowes turned our purchase over to another party and walked away. The installation problem was never brought up or explained. Three days have gone by on what should have been a simple purchase and we now have no refrigerator and more of our food going bad And we have to start the whole process over again. As I said, I won't purchase anything from Lowe's again and this message will be posted on my Facebook page and shared with my contacts. read more

kitchen cabinet designer. emu oir whatever...completely inept.

I actually think what they deserve is a 1 star but some of the people actually do try to help you in this store. I started my experience on 12/3 when I placed an order for my bathroom, the salesman that originally helped me in the sales floor led me to believe that once I make it to the register they would give me an add'l discount but once i got there and asked the girl in the register she looked lost, another older lady was standing there and her reaction was rude and disrespectful, she acted as if I had just cursed @ her. I didn't even want to deal with her so I asked for the manager, a guy named Rene, who claimed to be the mgr came out and he was even more rude than the older lady. He was dismissive and careless. I've been doing business with Lowe's for years and this is the first time I have a mgr act like that, so unprofessional, total lack of sympathy and regards. I was so upset that when I got home I started googling the product to see if I could order it from a diff vendor, and oh surprise Home Depot actually had it for over 15% less. Had Rene giving me 5 or 10% off which I would normally get on a special order I'd of never look for anything else. I had to call Rene a couple of times before I could get thru, as a matter of fact I had to wait for him to call me back, and after he did his own research he had no choice but to honor the price match. Now fast forward to today, I called the store at around 2pm to check on the status of my order, a nice lady advice to go to customer service, specify that it was "store order" not "on-line order" provide my phone number and that my order would be ready in no time, I actually went as far as printing the receipt since I had ask my father to help me picking up the tub bc I'm working today. When my father arrived Scarlett was not at all helpfull she even tried to send my father away with just the faucet w/o the tub stating it was not there, my father called me and tried to get me to talk to Scarlett but she refused, it was easier for her to send and elder man, who has language barrier issues away than to actually take the time to help him. I had to borrow a truck (paying for that truck's gas) and bother my father for Scarlett to just send him away like nothing. My father calls me mortified bc he knows all I had to go thru to get the truck to pick up the tub, I called Lowes several times and got disconnected several times, like the person on the other end picks up the call but says nothing just hangs up, then someone by the name of Charlotte picks up, tries to transfer me to Rene, yes the same Rene, but the calls gets disconnected again, I waited a good 5 mins but since no one called me back, I had to call back again, Charlotte answered again, she seemed to know I had gotten disconnected yet never cared to call me back to re-connect or at least apologize, this time Rene answered and for what my dad told me they finally were able to help them. read more

The best collection as you need for your new projects In electricals. If you need help to find the best match of items in your list the staff on duty will definitely help you. I like shopping here. read more

Lowe's Home Improvement - Entrance - Appliances Near Me - Simi Valley, California

Lowe's allowed customers to go unmasked. There were several able-bodied men in various parts of the store - not old or in any way appearing compromised - moving briskly and chatting around. I told multiple employees whose response was, "That's personal choice," despite the governor's state mandate. One tried to get the manager who would not come speak to me. Nothing looked clean either. I pre-paid/ordered everything and still had to come in because they didn't properly store my items and allowed someone to buy them! Then they were sold out. The cashier said this happens all the time! read more

I've found that every single Lowes I've ever been too has kind of sucked, for lack of a better term. This one is no different. I feel 95% of the workers run the opposite direction if they see you might need assistance. The guy working in the glass cutting department was especially rude and undermined me because I'm a female. I had brought the rubber weatherstrip that goes around the glass in a window with me for size reference and this guy ripped it out of my hands and threw it in the trash. Saying it was "useless", as if I was planning on reusing it. Wasn't his place to throw something I brought from home with me in the trash. He asked me if I "had a handyman I could call to do it for me" when I told him I had broken a window and needed to replace the glass. Little does this guy know that my father has been a contractor for 50 years, specializing in windows and doors, and I have been well trained by him my entire life. I can only assume his lack of customer service skills, lack of general social skills and maybe hating his job contributed to this horrible interaction. I'll be taking my business elsewhere! read more

Curbside pickup is a good thing. However it's so poorly implemented here that's it's a joke. Yes there's a number to call but you'll listen to endless menu options and once you get through no one will answer or they'll answer and hang up. Not worth the aggravation. Zero stars. read more

We had the worst experience with an estimator named Jake and she was unprofessional and disorganized. She made a bad 1st impression with my husband and I by providing us with the wrong estimates in a rushed way. She texted me and asked about my place of business which had nothing to do with our doors, she complained that Lowes has her booked all over the place, she signed a contract for us in a rush witjout asking our permission, never offered to go over any of the details with us to avoid errors, it was all rush rush. Two weeks ago I complained to her superiors and Lowes never called me back.. read more

Good grief. I have been trying to return a phone call to Veronica in appliances for over a week. Each time I am disconnected, placed on perpetual hold or the phone rings without a pickup. Major problem - far too hard to arrange a multi-thousand dollar sale. read more

Bought a faucet at Lowe's to replace my problematic kitchen sink. The Good Stuff--- I asked for some help from the male employee (Wed 3/28 about 2pm, aisle 34, short sandy hair, 30 y.o.) who stopped what he was doing to assist me. He helped me select the faucet and get supplement parts needed for the project. Not so Good, but not a Lowe's issue--- A defective quick release valve on the faucet required disassembly, repacking, and returning the faucet. As I had given up and called a plumber (great guys - Drain Rooter, Chatsworth) - I'll incur at least an hour more service time and possibly an additional service call expense. Again this is not a Lowe's issue, rather a manufacturer quality assurance slip-up. More Good Stuff--- The hassle free reception at Lowes was as good as it gets. At 7pm on the same day as purchased (3/28) the young women (brunette, slim, glasses, early 20's) made the exchange simple and seamless. What a great relief from an already frustrating situation. Thank You read more

I placed an order for a stackable washer and dryer and it was supposed to be delivered on a Thursday. Received a call from a Lowe's store in Ventura stating that they did not have the product to be delivered Error #1 and to call the local store. Went to the local Lowe's store (Simi Valley) and was told that they would have it come from there wherehouse and would be delivered on Saturday. On Saturday the washer and dryer were damaged in transit and could not set-up (Error #2). Again went to the store and was told that they would deliver from there warehouse in Santa Clarita as they had over 100 units available. Was given a four hour window of 10-2. Received a call at 8:30am and again the unit was damaged in transit - (Error #3). Went to store and cancelled order and called and cancelled credit card. Very unhappy!!! read more

in 2021 I scheduled a kitchen remodel with Assam at Lowe's in Simi Valley. After selecting everything I was told that they would be able to start in a few weeks. In April 2022 the day after Easter they started on my kitchen. They quickly discovered that they had received the wrong pantry piece due to it being ordered incorrectly by Lowes employees. In July I finally got the correct pantry after a delivery of another wrong pantry and it was installed. At the time it was installed the contractor told me that they did not have enough molding for the pantry area and that would be another several weeks also a drawer front did not arrive. It is now January 2023 and my kitchen is still not done. Jamie at Lowe's is ghosting me as is my contractor. They say they will call me back and they never do. If they could get rated zero they would get that from me. read more

This is by far the cleanest and friendliest Lowe's I have been to! Lowe's in Northridge is a joke compared to this one. The workers are so friendly and extremely helpful. Charlotte in customer service helped me with my visit today and her customer service skills made my day! Unlike most locations, this one has a huge variety of plants to choose from which are NOT damaged! I don't live in the area and I would definitely drive back for this location. read more

Needed 2x12x8 lumber. Lowes kept telling me they would have some any day. My third visit in 2 weeks and they finally had a load on the shelves.... and it was dismal. EVERY board was split 18 or more inches on the ends. It was worthless! When I pointed this out to the person helping me his only response was, "Douglas Fir, not much you can do about it." and then he walked away from me leaving me standing dumbfounded. I went to Home Depot. They had exactly what I needed. read more

Kathy in appliance is the only helpful staff there. She went out of her way to help us with a product. We waited over two hours for pick up delivery. Even her department manager couldn't do what she did nor did he want to help. read more

Carol helped us today and had a real attitude. When we were checking out we had a question and had to go all the way back to take a picture and during our walk to the back of the store there were 3 Loews workers just standing there and didn't ask to help. Still standing there as the head cashier Teresa came to talk to us and was unhelpful. Also came to this store another time and had two workers help me find fire wood. Showed me to them and walked behind me and watched me drag too large bags of fire wood out the store and didn't ask to help, also followed me which was extremely uncomfortable. Help me understand why we chose Loews over Home Depot?! read more

Lowe's used to be a reputation company but not anymore. If you are thinking to purchase any appliances from Lowe's better think twice. I purchased a dishwash with installation back in May, 2023, took them about 3 weeks to get it installed and they installed the wrong unit (not the one I order). I let it go because I'm afraid it would take another 3 weeks to change out. After few uses, the unit stop working, lights on, refer to manual that indicate as leaking. Call lowe's been told I have to contact manufacture to solve the issue before they can do anything. I called and have them came out multiple times to change out the parts, the unit still not working. Call lowe's, they transfer me to manager but been hand up (twice) without saying a word after 20 mins waiting each time. It's already Oct 21th today still waiting for a solution. It's really frustrated, not need to mention the inconvenient without a working dishwash! go somewhere else if you want a peace of mind. read more

I am pleased at the service I have received over the years from this store and especially from Jaymee a manager in appliances, who seems to do everything in the store and is helping me with my issue. So this review is not about the actual store. I bought a Maytag washer 2 years ago from here and obtained 3 years extended warranty. The washer stopped working 4 weeks ago so I called the warranty service and they told me they had erroneously entered 2023 as the start date instead of 2020 so my claim was denied. I told them you have made the mistake. Since then I have called them 5 times and each time they have said they have passed it on to be changed and it will be chanmged in 2-3 days and nothing happens. I won't detail all the issues, lies and deflections they have made to me but it is still not fixed and I and Jaymee are utterly frustrated with them. read more

Lady that chases You to buy Lennox air fishing is rude and she calls you during the whole time in the store and it's really annoying, please Lowe's get rid of this lady we do not want to buy a C and if we did we don't need her to read more

I am in need of a new refrigerator urgently and I called the store to see if they had any in stock. Unfortunately their phones don't work as I called approximately 10 times and let the phone ring for two minutes each time and no one ever answered in any of the various departments. Are the calls actually getting to the store or routing to a call center that is closed for the day? It is 3:30 PM on Wednesday Pacific Time. This never used to happen in the past so my assumption is the calls are being routed somewhere where they don't get answered which forces you to go into the store. read more

DO NOT purchase an air conditioning unit from this store!!! I was suckered into purchasing a Lennox unit through Lowe's and part of the contracted agreement that we signed through the installer (Air Max Hvac) was that we were to receive a $1,000 rebate. I have documentation to post to this bad review if possible. We signed the agreement on 5/1/21. Today is 9/28/21 and no rebate has been issued. We have been lied to and given the runaround from the Rebate Team at Lowe's, saying that it is being handled by the "Tier 2 Team." They will not let me speak to the "Tier 2 Team" nor will they let me speak to their manager. Everytime I call it is a different answer from these people. This Lowe's store and Air Max Hvac @ 3000 Floyd St in Burbank need to step up to the plate and help their customers out who are getting lied to, because this is part their sale. FIX IT!!!! read more

I like this store and do most of my shopping here. Today I attempted to return a propane valve that I bought here. They could not find it on my Lowe's card nor on the credit card I thought I used. I just wanted to exchange it for another one but I needed my drivers license for that but I had forgotten my wallet. Ana did not seem to want to be at work today. Meanwhile the woman next to me did a return for a guy that bought a light and dropped it in the parking lot and then some lady ran over it with her car and then he brought it back into the store and they actually did a replacement for that. But not for me! I guess I need all my credit cards and my drivers license and passport and insurance cards and proof of insurance and blood type next time I show up to try to exchange my $12 valve. read more