I stopped by to make a copy of a key, but there were two people ahead of me using the self-service machine. I decided to walk around the store for a bit, and when I came back, they were still there! A service attendant noticed I was waiting and kindly asked me to follow him. He used another machine and made my key copy in no time. The service was fast, friendly, and the price was great. Excellent value and customer service! read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Tucson, Arizona

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I ordered a refrigerator, and it was delivered yesterday. The delivery team refused to hook it up because they said they wouldn't remove the copper tubing from my old water line. I was told, "Someone should have informed you," but nobody did and I had no idea this was required. Thankfully, my neighbor, who does handyman work, came over and disconnected it in under five minutes. In the meantime, water was leaking all over the floor and my food was melting on the counter. The delivery guys were just going to leave the new one outside on the patio and told me to call a plumber. This would have been a disaster and they didn't seem to care. Once the new refrigerator was finally installed, I noticed two issues: It makes a squealing noise. When I close the bottom door, the top door pops open. I called first thing this morning to speak with a service rep. No one was available, so they took my name and number and never called back. Hours later, I called again, went through the same frustrating voicemail system, and reached a rude representative who refused to tell me whether anyone was even working today or if I would get a call back. I'm now approaching the 48‑hour window for returns, and I'm seriously considering sending it back and getting a different one. This has been a huge hassle. read more

i have been here before for house hold things Today i need a fire rated exterior door , flush/slab style that is primered and drilled for one dead bolt not a dead bolt and a handle. So , in stock , deliver in two days Simple , plenty of knowledgeable staff. 15 minutes in an out. Military discount for the door not the delivery. i'm in the computer. read more

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We needed blinds for 3 windows in our bedroom. The prices are super high however luckily there was a sale, 50%off. I called this location first and spoke to Rosa Lee, she is a sales specialist. We discussed our options over the phone and then came into to the location to finalize all of our decisions and order the blinds. She was helpful in the decision making process and ordering these custom blinds. We received them about 10 days later and installed them. They look great. read more

Last week I mailed-ordered (delivery) a single 12-pack of leather work gloves for about $32 plus tax and less my 10% discount. The box showed up day before yesterday and I was very excited to get it. When I picked up the box it felt very light and when I opened it I could see why. There was only a single pair inside the box. Was I livid? Of course. I spun around twice and bounced of the ceiling a couple of times. I grabbed the box of one pair of gloves and headed over to the store. They were going to make this right !!! Not knowing who exactly to go talk to I went in to the Returns counter. It was mid-afternoon and the temperature outside was a record high. There was no one in line at the counter so I went up to talk to the ladies standing there Ready for the worst, I explained what I had ordered and showed them my electronic receipt, and the box with the one pair in it. She looked up my order in her computer and simple agreed with me. I was short 11 pairs of gloves. She said to wait just a minute, she would need to get the manager involved and off she went. Back in a couple of minutes with the manager, I was told that they didn't have any 12-packs in stock at the store... ... but wait, she would go back to the shelves and see what they had and then came back quickly with 11 single pairs of the gloves instead. That's it. It was no problem. They took care of everything on-the-spot. Friendly, compassionate, helpful, and did I need anything else. Well, no. I was completely disarmed. What a great deal. They took care of me. made me feel important and valued. They were the best! This morning, wifey tells me, at breakfast, she needs two bags of potting soil (2 cubic feet ea) for a Monday project she has cooked up with our yard guy. So back to Lowe's we go. She picks out the bags she wants and we go up to the checkout in the outdoor area and the checkout lady is again, smiling, friendly, helpful. The register even gives me my 10% discount without me even having to ask anymore. What gives? Everyone is so nice and helpful. What a deal!! Thanks, Lowes. read more

Satisfied with the houseplants quality from this store balance with the price that we should to pay they take care all the plants carefully read more

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Working on a building a backyard fireplace, so I needed lots of items ( I'm a don't your self'r). They didn't have all the items I needed, so I had to go to another similar store to get those items. I was being helped by the manager of the pro department. I felt pressured because he kept insisting I get a pro account, even though I told him, I'm not a professional. After lots of pressure, I opened the account. Will probably close it as I don't see the need, when I already have a Lowe's consumer card, don't care for high pressure sales. read more

Lowe's Home Improvement - Pro pick up counter - Nurseries & Gardening Near Me - Tucson, Arizona

I tried calling and getting a live person to help me but the AI assistant kept hounding me and eventually hung up on me. I called 5 times ! I had to drive there just to ask a live person a question!! i'll never shop at Lowe's again!! Period! read more

I tried to apply for a job here and ran into weird technical difficulties with their website on my laptop. I tried applying from my cell phone; their chat bot wouldn't provide me an option to complete a job application, instead saying that I had passed their initial assessment, that they wanted to schedule me for an interview, and that they would get back to me when they had more time slots available. I tried calling Lowes to verify if they received my application for the job I most recently tried to apply for. A male customer service representative came on the line. When I started to explain to him the technical issues I was having with the application process, he cut me off, said nothing, and put me on a hold that lasted 12 minutes before I finally gave up. THANKS FOR THE FABULOUS CUSTOMER SERVICE! :/ read more

Recently purchased this new ceiling fan for our living room and it works great! It has 6 speeds And multiple color choices. Lowe's was quick with the delivery as well! read more

Lowe's Home Improvement - Fan - Nurseries & Gardening Near Me - Tucson, Arizona

I purchased a fan, the motor went bad, call and receive an authorization to return, the store on speedway, did not have the one I need. They gave store credit, found one online, punched in the store credit, would not work. I called the store the girl nasty, said that store credit you can't use online, I ask can she order over the phone, she said no, I GET A STORE CREDIT FOR HOME DEPOT, I CAN USE IT ONLINE PLUS THEY WILL DELIVER THE SAME DAY FOR FREE , GOOD RIDDENS LOWE, read more

Disgusting. Wasteful. Vile. Back by the clearance plant section was a cart full of vegetables and herbs. They were all wilted but I went to through and picked out the ones I knew I could give new life. I went up to the clerk to pay for them and she told me "sorry, those ones have been accounted for and are going to be thrown out" (Okay. If they're going into a dumpster/landfill, what's the difference letting me take them home????) I asked her to ask a supervisor and they told me no. Then a costumer passing by started yelling at me saying "this is a business!" YEA I KNOW STUPID. I WAS OFFERING TO PAY FOR THEM INITIALLY. THIS COUNTRY AND BIG BUSINESSES LIKE THIS ARE SO WASTEFUL AND DISGUSTING. WHAT IS THE DIFFERENCE. WHY WOULD YOU PREFER TO PUT MORE WASTE IN A LANDFILL YHAN ALLOW SOMEONE YO RECYCLE. HATE LOWES FOREVER. read more

Really sad with this store. Spent a ton of money here for all my projects. I needed some wood. The size I needed was not on the rack but it was in the trash. The small 1/2 by 2 they use for spacers on there stacked wood. There were several places in the bin along with a lot of regular trash. I asked if they could sell me the scrap peacea. The guy said no that they already got credit for it and it can't be sold. I call BS. I watched as one of the bins went straight to the trash compactor. You all couuld of made some money on this. Instead you lose a customer to home Depot. They never have a problem selling scrap lumber read more

I went to the speedway store in Tucson and ordered a tankless water heater. I was told I could have it delivered to the store or to my home, I chose my home. Today was delivery day I never received a text message about shipping so I called the store. No one could locate my order by my phone number. When I gave the order number I was told a completely different phone number and someone named Aaron was listed. The order was cancelled by the vendor and my cash was almost refunded to Aaron. The supervisor was little help and now it telling me it will be 3 days for it to be delivered. Meanwhile I have an $11k repipe scheduled for Monday and no part. Supervisor would "try" to see if it can be expedited but no guarantee. I've always had good luck with Lowe's but this is beyond forgiveness and will never spend another dime there. Not even trash bags will I buy. I gave one star only because no stars was not an option. read more

Excellent service. Purchased paint, didn't need to wait very long, and cashier was extremely helpful when I had difficulty with selling checkout. Great selection of products. read more

I went to Lowes to order a custom door. They young man was very helpful and said they had 10 of these in stock so it should be delivered soon. I received a text a couple of weeks later saying it would be delivered on February 6. I was ecstatic but when I didn't get the time window text, I looked up my order. It said April delivery. What?! I tried calling the salesperson he wouldn't answer his phone. I called customer service who said that door was not available. Now I have to go order a different door. Another trip to Lowes for a $2800 door. Additionally, I looked up the door he suggested and saw it had poor reviews. read more

Terrible, mean, people work at Lowe's. I won't be back. Home Depot delivered Ortho for free this am. Check it out!

-needed special paint for outdoor stucco walls. Cindi, in the paint department, was friendly and helpful on the phone beforehand...and in person. She was able to guide us through the possible choices and ultimately mixed the exact shade/color (from a different paint brand)we wanted. We will return here for future paint needs! read more

The service was unreal. My bf and I went to specifically to see about carpeting. We didnt need a lot but we needed it for some repair work. We got there and there was at least 5 people standing at the carpet register and they never said hi. So we walked around looking at carpeting trying to find a good match. After 10 minutes the shouted across from the register to us asking if we needed anything. I was a little intimidated because it was not professional. I said maybe in a little. I finally had the courage to go up to the register and ask if they had samples. They pointed and kept talking amoungst each other. So I went and looked and then went back to the isle where I found better carpet. I asked them about the carpet once I found what I was looking for. They told me in a sarcastic tone that they don't just have it laying around and it has to be special ordered and I said ok. I understand. Mind you I have no idea how shopping for carpet works so I went back to look again and found another and their tone got even more rude. They repeated rudely that non of the carpet they have showing is ready to take now. I finally understood at a distance that is all specially ordered. We walked away and never went back. They kept talking and that was the end of that. We decided to walk over to the paint section because we are also looking to do some paint repairs and thankfully the lady was nice and helpful. We bought a paint sample and left. I supported lowes because they supported my favorite nascar driver but they lost my business completly. That was my last buy. From now on it will be homedepot because they actually come up to their customers instead of shouting at them across the way. The only reason it is rated a one star is because that paint lady was the only redeming factor in that place. It would have been a zero star. read more

We went shopping for a refrigerator this weekend. Charles helped us with our selection. He was very helpful and we will return to see him when we need a new washer and dryer. read more

Lowes use of Contracted Carpet Installers... Buyers Beware! A single person came to install carpet for our master bedroom, great room and den. Installer showed up around 8:30ish am. Installer didn't show up with all the carpet/padding, had to make another trip to get the remaining carpet/padding. Padding cuts were uneven with what looked to be 1/4 inch or more space than should have been in some places, wasn't going to glue down padding so requested installer glue down padding, didn't have glue so had to go get glue. I don't think the carpet was properly laid and cut, too many cuts/seams and too much carpet left over. In the great room I can see the seam that's in the middle of the room and I can feel the hardness of the seam where the carpet connects in multiple rooms. In the master bedroom entry way, two steps inside the room there is a lump under the padding and or carpet that I walk over almost every other time I walk into or out of the room. Currently, there are some crunchy areas in all three of the rooms and few spots in the great room and master bedroom that feel a bit empty (padding missing/uneven cut issue?). Also of note, installation was to be one day. Installer tried to say it was a two day install and tried to leave. We told him it was in fact a one day install. Called the office to confirm...I think they called him as he stayed to complete the install. It was after 5:30 pm by the time the installer completed. Lowe's need to have some way for the product purchaser to know that the person they are letting into their home is indeed an affiliated installer other than just "saying" they are from so and so company affiliated with Lowe's. The installer who completed our installation had no kind of credentials to confirm they were indeed with Keller Williams, the company contracted with Lowes to do the installation. The carpet and padding could have been switched out at any point to any Jack or Jill installer... still cringing every time I step on the hard area just inside our master bedroom door, or stepping on a spot and hearing a crinkle, or stepping on a spot that feels indented or hard... read more

I signed up for their credit card expressly for the discount of 20%. My order arrived and is not the product I ordered. Because Lowes used a third party, of which I was unaware of, They say there is nothing they can do. Beware Lowe's is a trash company that uses bait and switch tactics and has zero customer service skills. I bought this specifically using a local source so I would have a warranty and customer support. I got nothing read more

This locations customer service is always hit or miss. There was a very long line to do self checkout and only three terminals were open. The gal monitoring did not call for help. One guy was trying to checkout but didn't speak English and she was yelling at him and pointing from at least 5 feet away and wasn't taking the time to help him. I finally went over and helped him push the back button to start over cause she was so rude. read more

Sold us a refrigerator with no ice-maker, despite telling us in advance they would need to replace the water line to the refrigerator. Avoid this store at all costs. read more

Three men, standing in the flooring section, holding down boxes of flooring so they wouldn't float away apparently, while jaw jacking, and not one of them could be bothered to get off the boxes of flooring to assist in finding one stinking pendant lamp. "Go check aisle six. That's where ALL the lamps are." No joke, bud. I'd like assistance finding this particular one. On my way to Ace Hardware. read more

Zero Stars Lowes return policy for MVP (guys that buy a lot, are members, etc) is 365 days... I bought a $1200 Westinghouse generator, which would not run except on full choke (and Westinghouse help line was NO help), so I returned it to Lowes, only to be told that generators are excepted from the return policy...! SO, I quit Lowes: Westinghouse did not test run the generator before shipping, did not provide tech support, Lowes return policy was not honored: they must feel there is nothing a guy can do if they decide to have 'one-way-pockets' like any common shyster.... Go Elsewhere, buy NOT a Westinghouse.,,, I went to Precision tools in Tucson...got a better generator (doesn't have the remote start the Westinghouse claimed they had), but they Service what they sell....if Yelp would allow it, I would post my contact info...I am a gen. contractor, mechanically adept; Lowes has lost any sales they may have made to my company, and I will guide everyone back to locally owned stores that have the leeway to make adjustments without having to toe the line with the corporate, bean-counters, who are corrupt by definition. read more

Halloween Horror: I usually like this store and often shop here. However; watch out for the Halloween Horror display. Characters 'of the season' that are horrible and grotesque; would scare the jeepers out of any three-year-old. Not only are they scarey, they are six, seven, ten feet tall and larger than life. I know some people find this stuff amusing; they are usually males in their twenties. Halloween used to be a fun holiday for kids, this stuff will give them nightmares for years. Thanks, Lowes. read more

Jeanne in the paint department is amazing and is providing stellar customer service!!! I had a question about tinting wood stain and she was very knowledgeable and helpful. So even took time to try out a tinting technique right then and there to make sure what she suggested was correct. Sometimes big box stores are knocked for not having the friendly feel of your local hardware store. If Lowes find more employees like Jeanne people will be flocking to their store in droves. read more

Not helpful at all. i did not feel a good vibe. I was in the gardening department. A salesperson a mature looking lady preferred, sweeping the floor than asked me if I need some help. Another mature lady mean mugged me like. Don't ask me no question. I won't be back. read more

Looking for a standard variable light switch. What they had was close but not exactly what I wanted. They had stacks of birch firewood that we also needed so we picked that up too. It's a standard Lowe's, lots to pick from. Oh, as a veteran, I got 10% off! Sweet! read more

Lowe's Home Improvement - Store front - Nurseries & Gardening Near Me - Tucson, Arizona

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I bought a gallon of paint with a special mixed color. The moron didn't put the lid on tightly and it spilled all over the inside of my car. Lowes managers response was, "We can't do anything about your car, but will give you a new gallon of paint if you bring the old one back with the sales receipt." Zero stars if I could give that. read more

Do not contract Lowe's to install tile in your house. This has been a nearly 2 month project and I'm still not getting straight answers OR my tile installed. Have gotten the runaround from Lowe's depending on who I talked to. Told I only had to pull up "wood" flooring, then told I needed to pull up lino tile underneath. Told I had to get it tested for asbestos, told it wasn't asbestos. The new tile installer said he'd grind it down and prep and I just got a call saying he would not be doing that. I asked if this didn't all work if I could get a full refund and return all the material, the lady said she didn't know but she'd transfer me to the right person and promptly hung up. read more

Clean, safe, products have moved around a bit. Staff was knowledgeable. I asked where the mineral oil was and the person I asked knew exactly where it was! I went for several things! I wanted to see a larger selection of light bulbs, the mineral oil, some fire wood, etc etc.... They had the larger selection of light bulbs I was looking for. I was happy! read more

This was an awful experience using Lowe's for our home toilet replacement and install. The company that Lowe's referred me too would only give me a quote if I agreed to have to entire bathroom remodeled. I didn't pay anywhere near the listed price of an install at Lowe's of $159.00 plus tax. My install price ended up being almost $400.00. After this terrible experience with Lowe's I wouldn't recommend anyone use them for installations. read more

Terrible customer service. Completely shocked by our experience after switching from THD. Complete waste of our time and energy. Opened a new card account and ordered a big purchase for our new home to take advantage of discount. Went to pick it up and after waiting an hour for them to find it, they tried to give it to us destroyed /broken. They sent it back and reordered. Went to pick up the second time, again waited an hour for them to find it and then they couldn't apply the discount to it. Only thing we have done is follow their instructions and sink over 3 hours into the pickup. Unbelievable they let us leave without making this right. I feel terrible for having tried to shop at Lowe's. Going back to THD where at least if they mess up, they Quickly make it right. Our time obviously means nothing to the manager at this Lowe's, so neither will our money. read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Tucson, Arizona

Female cashier in the garden department was cussing because she couldn't get her own registered to work. Very unprofessional and poor customer service. read more

Recently tried to purchase a dishwasher from Lowe's, and it was a nightmare. Bought it 1/15, was supposed to be installed 1/24 but there was a base board in front of the old one, so once removed they would come back. Then scheduled for 2/7 between 10am and 1pm - get a text that due to 'RAINY WEATHER' they are rescheduling for Friday. Well I took the 7th off and Friday does not work. He then sends an associate to install it and he informs me that the hook up kit is a 6ft and I need a 10ft, so we have to reschedule again, oh and it will be more $$$. I am fuming. They call on Tuesday 2/13 to inform me that once I pay an additional $263, they an install the dishwasher. That is on top of the original $209 to install and haul off the old one. $472 to install a dishwasher????? EPIC FAIL. Went right to the store, got a refund and I will not be shopping there anytime soon read more

Flooring. One would think I would have learned my lesson. Horrible experience. Flooring ordered and installation for my kitchen. It was delivered and dropped in my driveway one day with 1 hr notice. Delivery guy hid it well so not gone- but I had to haul it in by myself. Way too heavy for me at 67 years old but I got almost all of it in the house. Install time. Floor $3000. Now floor needed leveling- &1200 more. Ok- whatever I want it right. But.... Trying to pay for floor leveling a nightmare. On a happy note the installers were awesome and the floor looks great! CaliBamboo. Despite the bad estimate and delivery things- I would definitely use this product again read more

Lowe's is very hit or miss. We recently went to them to have our flooring done in our entire home. That process went extremely well. The flooring guy was great, and the contractors were on time and did good work. My house looks wonderful. And the price was excellent for it all. On the other hand, shopping in the store for general items can be frustrating, even if you know exactly what you're looking for. There have been three occasions in the last four months of shopping at this Lowe's where the item I needed was in stock, but the inventory was high up and out of reach in the overflow stock. We did the normal paging via buttons in the aisle. No one responds. We ask people in other departments for help, they refuse and just issue another page, or flat out tell you to go back and do the page yourself. I've asked employees at the register, who also page, and yet no one shows up to help. Each time, I've gotten so frustrated that I walked the entire store until I finally found a manager. Who has never been apologetic for wasting 30-40 minutes of my time for a simple request, but has fetched the items for me. When I know what I'm coming into Lowe's for, and it's in stock, I shouldn't have to be waiting for soooo long for simple help. I'm doing a project, I don't have time for delays. When a customer asks for help, you need to help them, Lowe's. On to more good for Lowe's: their return process is very simple. Even if you don't have the receipt, they can find your order if you paid by credit card. They have never hassled us with any return, and with our flooring order, we had a ton of extras that needed to go back. It was very easy. The order online and pick up is also simple, as long as someone is at the desk at the entrance. I've had to wait 15-20 mins, after paging someone there, for help picking up an order at least twice recently. I don't mind waiting, but some waits here seem excessive. I'll continue shopping at Lowe's, it's good enough for now, but I hope they add some employees so that customers can get a little better service in the future. read more

I've been shopping at Lowe's at the speedway location for about 5 years now and I keep having amazing customer service by a red-headed cashier named Kathy. She is always so accommodating and hilarious. She brightens my day every time I go. You MUST experience her for yourself. She's a gem and I look forward to shopping at Lowe's now because I know that when she's there I will feel good. My wife and I have had a hard life so we appreciate her attitude! read more