Sometimes it sucks sometimes it's bearable sometimes it's great but it's only been great once in the past 2 years it sucks about 80% of the time but there are some fine people who work there that are very helpful or at least try you know it seems like they had to fight the system more than they have to fight anything else fine in the products that say they're in stock on the computer can be very problematic most of the time it's not their fault what are they supposed to do read more

PART #3 Drew's Customer Service Experience at Lowe's Waxhaw (continued) Delivery was still on line for March 31st. On Sunday, March 29th, I received an email stating that the stove would be delivered separately on March 30th by FedEx. I spoke to a customer service agent at Lowe's that afternoon. The first customer service contact kept repeating to me that FedEx was delivering the item and that FedEx would deliver it to my door. I kept telling him he was mistaken; it must be brought inside. He transferred me to a supervisor, and the supervisor told me the same thing. The supervisor added that it had been communicated to me at the time of purchase, by the appliance expert, that FedEx was performing the delivery and that I already knew it was my responsibility to bring it into the house. He said it was between FedEx and me to work it out. I asked him if he believed I was lying. Why would I lie? I am an almost 60-year-old man, so how was I going to get a stove that was three to four times my weight into my house? My wife is all of 5" 4" and 135 pounds. Not the world's best choice to expect us to lift any heavy objects. At this point, I began to feel a rush of anxiety. Here I was in another situation that I had not created or at least thought I had not been creating. I gave in and hung up. Shortly after, I called the Lowe's location in Waxhaw, NC, to explain my plight. The gentleman in appliances was very nice and understanding. He told me he would speak to Lisa, the store manager, and get back to me shortly with a solution. In our conversation, I felt justified. He supported my belief and understanding that the appliance should have been brought into my house, not just left at the door. Later, he did call, and he said Lisa had tasked him with contacting Zline and working out with them to have a third party bring the stove into my house and unwrap it. I was very appreciative and thanked him. I told him I looked forward to hearing from him. Time was running out. On March 30th, FedEx dropped my stove. The gentleman was nice enough and put it in my garage. The store manager's actions support my understanding of a standard appliance delivery practice. The item being delivered should not be left at the door; it should be brought inside and put together. "Note": I want to review for clarity purposes what I know and understand the meaning of "installation" to be. Doug communicated that "installation" is hooking up gas and water lines, and plugging in the units (a total downplaying of what installation truly meant for the end user, which I later painfully learned). Doug said can you handle these 'simple tasks'?" and save some real money. I wanted to be cool, so I said sure. Sounded easy enough. It was never mentioned during any of the purchasing process about the FedEx delivery and us being responsible for bringing in this 500 # stove. Nor was it my understanding nor my expectation to ask if the product would be delivered put together, or ever think to ask if it would be brought inside my house. I never thought to ask, and Doug certainly didn't think to communicate the necessary information that would have driven me to accept the installation fee. I think he said something about it being time for his break and shared that he goes home for dinner during his break. Too much information and no delivery of critical facts that I needed to make educated decisions on. On March 31st, I was waiting for the delivery of the appliances. My wife and I were very excited. But then, wait a minute. No one ever called back or communicated the solution that was to be created by the Lowe's team members. Remember, Lisa, and the appliance gentleman I spoke with were creating a solution to get the stove inside. NO ONE ever called back. Never. So, I called customer service. Actually, I called customer service three times. When I dialed the first time, I had gotten the number off of Google for the Lowe's in Waxhaw, NC. I thought I had called the store when they answered. But I was wrong, it was Lowe's corporate customer service. The first woman was very nice. I explained at great length my issue with the communication of the delivery process through FedEx, and the fact that it had been dropped at my door, and then lastly the results or lack thereof any communication after my call on Sunday providing me NO answers of how the stove that was to be brought inside my house (Remember Lisa was the store manager was the one driving for a solution out of the Waxhaw, NC Location. read more

I was looking for some paving stones and found Chuck in this department who helped me choose the right ones, loaded them, and checked their sizes to make sure they were roughly the same height, brought them up to check out and put them in my truck. Awesome service Five stars for Chuck . read more

The customer service is excellent.. everyone spoke and ask if we needed help was we finding everything ok.. smiling and working did not see any employee goofing off .. the store looked clean and well stocked. Very impressed with waxhaw Lowe's .. I drive 30mins which is nothing but considering we do not have a Lowe's in our small town it's totally worth the small distance to come here and do your shopping for the big selection of products we need .. and for the value of what your looking for totally worth the drive .. read more

Horrible service. Do not purchase here. I was told I would have my delivery today and now I'm told the order was not even processed and it's on my Lowes card! They want to cancel and redo the process? This is altogether confusing. I am being told two totally different things. I was told by Jason that I might get it delivered and I might not? I'm getting status updates for a rescheduled order to my email, and then I have Jason telling me there's a glitch and we have to process the order again?! What? Zero help or reconciliation. No apology either. Disgusting customer service. The only person who helped was Aimme. She should be managing the store not Jason. or Wade. Wade likes to laugh at customers and talk over them instead of trying to assist the situation. The most insane service I've ever had. read more

This Lowe's is one of the average ones in the Charlotte area because it usually has product in stock as stated online but difficult to find. The store is clean and the shelves tend to be stock with product. The downside is that the associates leave the rolling ladders in the aisle which makes it hard to get items. Also, management or corporate keeps doing resets to make you spend more time in the store and buy more item. I do shop quite often at this Lowe's but there are better locations that are cleaner and more organized. The reason I keep coming to this location is because it's close to my house and the associates are very tans friendly. read more

My husband and I, unfortunately stopped in at the Waxhaw Lowe's, for a gallon of paint. We encountered a very unpleasant associate named Andrea, in the paint department. Being that my husband and I are senior citizens, and my husband wears a prosthetic leg. We needed to find the product and leave as soon as possible. I asked if I may ask a quick question. she then gave me me a two minute speech, that she was helping another customer and proceeded to walk away. My question would've taken thirty seconds to answer. Although sometime later. She did come back down the aisle pretending to help. We had already found what we were looking for. Normally I wouldn't bother with this review. However she was extremely nasty and abrupt when she addressed us. You might want to go to another establishment for your painting needs. read more

Ordered doors and windows two months ago for a renovation project. The windows never showed up, and nobody said anything. Had to have them cancelled because they couldn't get them from Washington where they were ordered. They broke the French door on arrival and had to reorder it. I understand 2022 supply issues, but I still haven't gotten refunded for either of them and it's been a full two weeks. I've lost my patience. Don't order your windows and doors here. Everyone has been nice, hence two stars, but after the many calls and long holds, nothing has gotten done. read more