Customer service is just terrible everybody acts like they're just better and they can't help. I recommend the Lowe's in West Valley City.

This is the closest hardware store but when I come here I waste time looking for things so I should go to the farther place. I would save money and time, just not mileage. I came in today looking for plumbing stuff. There is no banner at the front for plumbing. I found the toilets in the back, but not much else in small plumbing items. I get directed to Aisle 16, which is correct. The "Plumbing" sign is only In the middle of the store. At the front, Aisle 16 has a great big banner proclaiming "Tools" (plus a second smaller banner also proclaiming "Tools" nearby). Ok, got it, plumbing parts are considered tools... read more

Purchased a refrigerator/freezer combo to store breast milk for our newborn son. Delivery was great and timely. Seemed to work well. Inside of 36 hours, the freezer stopped working and the fridge was no longer cold. We lost 7 days of stored milk. For anyone that has ever breastfed a baby, that is so much! I immediately called Lowe's and they told me to call the repair folks. I called the repair people from Frigidaire. It took 1.5 weeks to get the guy here. He told me the compressor has gone out and that it is leaking freon onto my floor. It will take 3-4 weeks to get a new compressor. Order was placed. So, since I was sold a faulty fridge, I called Lowes this morning and the associate, Nathan, told me the manager will call me back today. The manager did not call me back. Nathan did. After he told me my "options", of which non were even close to satisfactory, I asked to speak to a manager. Nathan said he would transfer me to the manager. I kept being rerouted back to Nathan who was apparently not aware that the manager has left for the day. He told me that I am outside of the return window of 48 hours, even though I called and did exactly what they said to do. I have been on "hold", which is not actually a hold, for over 40 minutes. Just silence. If this is how Lowe's treats their frequent customers, I am not interested in dealing with them any longer nor am I interested in spending anymore money in their stores. I shall continue to call until Lowes makes this right. Get ready, I am no longer going to pleasant... ***Update*** I called back after being on a silent hold for an hour. Nathan answered the phone. I told him that he is just making more angry and he needs to settle this mess. Without saying anything... another hold. This time, with music. A woman named Charlotte answered. I asked if she was a manager, to which she confirmed, but she is the manager in the front of the store. Nathan seemed to pass me off to a completely different department to make sure this was no longer his problem. I told Charlotte the whole messy story. She was quick to ask who had treated me like that. I was happy to divulge the information. Charlotte began by apologizing, profusely. Then we started discussing how she can make it right. She found me a replacement fridge that is actually an upgrade and is not charging us the difference. This is how you make a customer happy! This review will be updated again when the fridge is actually here and functional. Review changed to 3 stars, thanks to Charlotte. read more

Recently became a homeowner and I am realizing some handiwork ahead of me. I decided I needed to find a go to home improvement store near me. Having had a few negative experiences in the past with others (Home Depot) I decided to give Lowe's a try. The workers seem happier and more willing to help. I enjoyed even just looking around to adventure through the isles. There are probably a few less workers than other places I've been to, but overall I am pleased and i will for sure be back! I feel like most of the prices are pretty reasonable as well. I mean you can grab a few things at Walmart, but a specific store with people who can help give suggestions and ideas on projects, can't beat Lowe's! read more

When the Lowe's I was standing in didn't have what I needed, I fired up the interwebs and searched for it. The Lowe's website said I could come here, to West Jordan, and told me how many they had and where to find them. I loaded the address from the Yelp app, navigated here, and bought the product. We're living in the future. The product in question was vermiculite, and though they've carried it in Sandy before, they only had it in SLC, Bountiful and in SLC. The other Lowe's in question was Murray, and I came up empty handed there. It stands to reason, as I've never loved that store and their garden section seems a little cramped. Here in WJ, the yard is more traditional, although on my visit, they didn't have any doorways opened or registers running out there, so I had to haul my bags inside to the checkout. Not a big deal when it's lightweight vermiculite, but if you had a big cart of soil you'd really roll your eyes at that. I like the size of this store, and obviously, they have stuff that other locations don't and that's kind of the whole point to my last visit. But they do have their downfall, and when I needed to buy power tools, lumber, and hardware recently, I opted for the orange store instead for a lot of that, as I still find those areas superior in that area. I even price checked Lowe's and they just didn't have all the right lumber--though I did buy some of it. Side note: Lumber is crazy expensive right now. That's not Lowe's, that's weird COVID supply chain stuff, but holy cow, it's pricey. read more

Stopped to get my a plant for an engagement party tonight and was unsure of what plant would be most appropriate and the least likely to die. One of the plant "experts" spent what seemed like forever, helping me find the perfect gift for my future daughter-in-law. We don't always have this service in Cali so the time and energy given is greatly appreciated. read more

They said they had a quantity ten of a specific item. I drove 30 minutes to get them. Not on the shelf Finally found an employee on the other side of the store He couldn't find them and just kept complaining about how bad their inventory system is After ten minutes of mumbling that the system doesn't tell him where else they could be I just told him this is the last time I ever come to Lowe's Home Depot is way better read more

Warning. Don't buy gift cards here. My gift got compromised and Lowe's doesn't want to take responsibility. Despicable.

DO NOT BUY FROM LOWES. The past year my husband and I have purchased from Lowes a washer and dryer, a dishwasher, a disposal, and last but not least a refrigerator. We paid $1549.00 dollars for our refrigerator on sale with a $1000.00 off for a Whirlpool fridge with the identifying numbers WP 21-CU FT SXS WRS321SDH Item #: 912753. I am attaching the awful sound that shook my walls and woke my entire family up in the middle of the night. This happened when the fridge was two months old. I spoke to the manager at the West Jordan location and his name is Ryan and he agreed that we should be given a new fridge. We thought this was just a onetime occurrence...right. We just happened to get a "lemon." Nope, 2 1/2 months later the same awful noise came from the new fridge. The manager did not care. He said that he would check into things, but their policy is after 48 hours that we need to go through our warranty. So, my question is this...who is going to pay for my rotten food and the $500.00-dollar prescription that my insurance would not cover and that had to be refrigerated and is no longer good. He didn't care and he certainly didn't care about customer service or the fact that I spent thousands of dollars in his store. He did not care that I would have to deal with this problem every 2 months because they sold me a defective appliance. I don't know about any of you, but do you have $1549.00-$2549.00 dollars lying around your house to just go out and buy a different fridge? Or are you willing to wait until all of your food and who knows what else spoils and call your warranty people every two months? The way my fridge shook my walls and sounded, well, it sounded like it was going to blow up, and that is not a safety hazard I am willing to subject my family to. PLEASE, DO NOT BUY FROM LOWES!!!! They do not care that they sell inferior products or have subpar customer service. They want to pass the buck because hey, it has been 48 hours, it is not their problem anymore. Sincerely and forever disappointed, Hilary Wood This link below is of the noise my fridge made the first and second time if you're interested. https://mail.google.com/mail/u/0?ui=2&ik=e9925a56e2&attid=0.1&permmsgid=msg-a:r-5927247463903906230&th=19190ad42c50f6b6&view=att&disp=safe&realattid=19190acad525f14ec21 read more

This Lowe's is hit or miss with their customer service. If you go on Saturdays or busy hours they have enough employees and you can get the help you need. If you go any other time you're on your own. I have been sent in circle trying to find a single item by associates who had no idea where I need to look but just typed in their best guess and sent me searching. I also got a ratchet set here that busted the same week when I used it to change my spark plugs. They did take it back but it was a headache to have to go back and forth for a ratchet I could use once. read more

I was very disappointed in Lowes. I ordered an above stove microwave online that needed installation. After placing the order, I continued to wait an additional two weeks before I was notified about an installation date. After confirming my installation, I had to take a day off of work to be available for the installation. After waiting the entire day with no sign of the installer, I contacted Lowes to see if they were still coming. I was told the installer called, and I told them I did not know about any installation. Which was an outright lie. The then offered to do the install the following week. Like I got all kinds of days to be taking off work. I immediately requested a refund and canceled my Lowes card. I have no patience for lies like that. I will now pass Lowes on my way to Home depot going forward. read more

Love training my dogs here. The staff are super nice and always wanting to say hi to the pups. For a while they were even recognizing us! Definitely a great place for dog training. It isn't the usual use for a home improvement store, but it's a huge necessity for the dog training community! EDIT 8/23/21: I'm training a service dog, and the past couple training outings have been ruined by employees. It's becoming increasingly frustrated that employees are the ones ignoring service dog etiquette and distracting my dog intentionally. read more

I had my plumber install a new water heater from Lowe's. I bought what Lowe's pro recommended a AO Smith 9 year 40 gal. I had both of you on the phone within 24 hours of installation. It howls or makes a hellacious harmonic scream. It's intolerable. My plumber now has two like this. You guys want me to be satisfied with a repair now. Because as your customer service guy told me " it's a long way from the mfgr to Utah. That's a crock. I don't want nor will I accept a repair. If I had wanted a refurbished model I would have bought one. I wanted a dang good water heater. I told my plumber I don't want the cheapest one I want a good. Should have went with Home Depot. Now after complaining mightily and a weekend of racket from my brand new ap smith water heater. They tell me I can bring it back. Bring it back I paid $500 dollars to have it installed. So now I'm out $500 plus the plumber wanted to be paid for his repair and all smith would reimburse me I will never shop there again I can promise you that It looks like from the pict of my brand new water heater insides that they store their parts on the bottom of a river. That's green corrosion looking stuff. read more

Lowe's Home Improvement - Brand new AO Smith water heater - Hardware Stores Near Me - West Jordan, Utah

When it comes to some items, you can get a good deal and find things cheap- but when it comes to items that aren't your basics, they get really pricey. I prefer them over home depot though. The staff is always more than willing to help too. Cuando se trata de algunos artículos, puede obtener una buena oferta y encontrar cosas baratas, pero cuando se trata de artículos que no son lo básico, se vuelven realmente caros. Aunque los prefiero a los de Home Depot. El personal siempre está más que dispuesto a ayudar también. read more

I'm always disappointed when a company only opens self checkout lanes. I can appreciate a self checkout when I just have one thing and want to get out of there, but it just feels like corporate greed when they can't be bothered to open a regular checkout lane. read more

I went to go return $60 worth of lighted garland; which was NEVER OPENED, and they refused; stating they are 'holiday items.' I went to the website and after having to search all over, it said 'holiday items' cannot be returned AFTER the holiday; i.e. Christmas. SERIOUSLY??????? Who has TIME to do that BEFORE the holiday???? AND NO WHERE did it say that in the store!! I will NEVER purchase from Lowe's again!!! On to HOME DEPOT!!!!! read more

Waited over forty minutes to get a piece of wood cut. It never happened. While waiting for that three other desks kept getting over headed. Finally someone showed up and was like sorry we can't find the person. Wow took you forty minutes to show up to tell you can't do anything.the old red head lady is even worse she just shrugged her shoulders and said" nothing we can do" she is rude and shouldn't ever be working with customers. Upon asking for a manager, you guessed they were on lunch. So zero service in this store. It the first time either just the last straw. read more

I have zero complaints about this Lowe's. I came in for a replacement water filter for my refrigerator and the employee was friendly and helpful. The filter was $8.00 cheaper than the same one across the street at the Sears Grand store. No line to check out. It was the easiest home superstore shopping experience I've ever had. Nice, neat and clean store too. read more

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I bought 6 boxes of tile at the SLC store, I bought all they had. So they sent me to the West Jordan location for the 3 remaining boxes I needed. 6 boxes at SLC cost me $95.57 and 3 boxes at West Jordan cost me $135.40, they refused to price match for the exact same item I came home and called the Corporate Office and I was told the store managers can charge anything they want, even upper management at Corporate could not do anything for me. I will be shopping at Home Depot or online! You lost a customer Lowe's read more

Lowe's Home Improvement - Hardware Stores Near Me - West Jordan, Utah

I repeat do not ever buy flooring or carpet from these guys.... they are the worst and manipulative and Liars... I paid over $2,000 in flooring the first order took them almost a month to tell me that they're not making that anymore ....great thanks for dropping the ball Lowes ....second-order they did give me a discount on the second order and then scheduled me for a day to have it installed they never showed up nobody called so I called to complain they called the installers the installers don't give a crap... they're the worst ever ....why Lowes uses them have no idea maybe to save money bunch of cheap a***... and then almost two weeks later I'm scheduled again makes no sense the carpet has been there for almost a week sitting there at the warehouse... this place is awful I should have went to Home Depot like everybody told me.... everyone warned me against Lowes ....the worst installation people on the planet.... I should have listened to never again Lowes never again. They smile in your face and are so nice to you in the store when you thrown down lots of money for them... but then when it comes to time to get job done they're gone. I'm so glad that I cleared out all the rooms in my house getting ready for them to install and not being in those rooms for over a month now I appreciate it Lowe's you guys are so compassionate and caring thanks for your loyalty and your help sincerely didn't happen. read more

This Lowe's has everything you'd expect to find at the home improvement warehouse AND a whole lot MORE! This store is literally massive, easily twice the size of any other Lowe's I've been to. In fact, it's probably too large. They seem to have about double the inventory of a regular Lowe's store. Although I must admit I was shopping for patio furniture when I visited this Lowe's and their selection was very disappointing. Don't have much else to say other than that I usually prefer Home Depot's product selection, but Lowe's has some great product too. read more

Great store besides the improvements clearly making it look more like a future detention center or weapons cache... for inevitable social unrest But great store better the Home Depot which supports the us funded and created ISIS Same story of how we trained the mujahideen to fight the Russians ... we just did it again read more

Lowes usually has whatever I need for around the house. On my last visit I was a little disappointed that they didn't carry as many BBQ accessories as I have seen before. I needed some replacement lava rock or the ceramic bricks for my grill and they didn't have any. Customer service has always been good here and when I ask an employee a question they always have an answer and know right where an item is on an aisle. I'm usually at Lowes every couple of months and often tell family to get a Lowes gift card for Christmas if all else fails. read more

Customer service is always the worst here. The staff are hard to find and they are always rude. I like the products they carry at the store but because of the staff I would rather shop somewhere else. read more

They are LUCKY to get one star!!! Do they believe in service? I was treated rudely and was disrespected. I wanted to make a return with a receipt and was not offered help. They still wanted to grill me about where I bought the item and made rude comments like I did something wrong. Even a manager (what seemed to be) stood close by talking to another employee, like the behavior I received was normal. Lowe's does not care about customers. I will never shop there again. Home Depot just got another customer - I will gladly make the longer drive after this HORRIBLE service. read more

As a long time supporter of Lowe's, this was extremely disappointing. As a healthcare worker , I try to avoid being around others to limit their exposure to me. I also have limited free time. I utilized the curbside pickup but this was a major disaster. The item that we were told was in stock was not. Then they denied saying that it was in stock. We ended up canceling our order. When you make a mistake, just do the right thing and apologize. This is actually what frustrated me the most. Very disappointing. Will be switching over to Home Depot. read more

As usual, Lowes customer service sucks. I went in to buy a propane patio table, propane cover and crystal rocks, a good chunk of change and could not get anyone to help me except to show me the isle. This is exactly why I shop at Home Depot. To be fair it was sprinkling outside. Ugh! read more

Awesome job at making a bad situation into you have a loyal customer. Order a dishwasher to be installed and there were several issues with getting it all done but the manager in the install division came through got everything taken care of even gave me a discount , they owned the problem and took care of it way better than your competitors Thank you read more

If i could give zero stars, i would. Customer Service is at the bottom on their list. I went in there today because i needed a special type of bolt. I walk in there with a positive attitude and left without one. Walked up to a gentlemen named Tim and a lady named Heidi. I asked the lady if they were busy and she answered very rudely "yes!" I was confused of the answer because i was not sure if she was busy or if she meant the yes as in yes can i help you. Tim kept talking over me to Heidi and i wasn't sure if Heidi was willing to help me or not. I was waiting politely for them to finish talking to each other but instead, Heidi rudely starts somewhat yelling at me, asking me "CAN I HELP YOU?!!" "YES?!" "ARE YOU LOOKING FOR ANYTHING?!!!" And i didn't say anything because i was SHOCKED at the way i was getting treated, there was also a family looking and looked as shocked as i was. she walked away from me and thankfully Tim was very helpful. As im following Tim, i overhear Heidi talking/venting to another co-worker about what just happened and i was very upset. Unfortunately, i didn't find the bolt i was looking for, i asked Tim the lady's name and he gives me her name(Heidi) i told Tim she was being a bit rude and he commented that she was helping another customer, i said that wasn't an excuse to treat a customer the way she did and it was unacceptable. I left and unfortunately never coming back. read more

Buying the appliances we purchased akd spending the amount of money was simole and easy. Scheduled the delivery for the following weekend and was promised a morning delivery. Was told we would get a phone call about the delivery that never happened. I called the store to complain and was told I could complain to corporate but they turn it back over to the store. I asked and was told that whe it is turned over to the store and I had already complained it would do me no good to complain to corporate. So if you talk to the assistant store managetr from Lowes in Jordan Landing don't waste your time. I would not recommend that you purchase amy appliances from these people. Customer sevice is non existent. read more

Their saw that cuts sheets of ply wood has been "out of order" for over 3 years now with no end in sight... I live a few blocks away from this location and have had projects on a monthly bases for years and most of the time I just need a few cuts but I always have to go to either South Jordan or centerville to get what I need.... it's driving me crazy because this location is so close to me read more

So I am very frustrated with the costumer service from Lowe's. I bought a bathroom vanity and had it reserved for pick up date. When trying to pick up my vanity it took over an hour for the employees to help us and we had to leave and were unable to pick up on that day. I talked to the general manager and he said he would arrange for a free delivery the next day. So I called on the day to confirm that the delivery was arranged and they said that it was confirmed, so I waited for most of the day with no notice from Lowe's. So I went over to the Lowe's and my stuff was sitting there and they said that it was not going to be delivered but had to be picked up. They had never arranged it to be delivered and told me that it had been. I am very angry with the manager(Jeff)and The customer service I have received. They did not hold themselves accountable and really did not seam to care about helping me in any way. Disappointing.... read more

If you have home repairs, or need paint or some crap, this is a slightly less industrial experience to that of Home Depot. When I walk in Home Depot, I'm sure they have EVERYTHING I would ever need. But I feel like a fish out of water because I'm not a contractor wearing cargo pants. Lowe's is more like a Target that happens to carry power tools, light fixtures and lumber. read more

Great Lowe's location! Good selection and customer service was friendly. Will definitely return to this location in the future. A+++

My #1 spot on the list of stores to NEVER VISIT AGAIN! I say this with the understanding of it being close to closing time. I came in to get a few power tools for a project I am trying to get done before springtime is over and camp season is fully upon us :) I was looking for saws of various performance and I repeatedly asked an associate for help finding the blades I need and he made me feel out of place, awkward and uncomfortable. I left with 2 saws because I didn't know which one I needed for my project and the associate was of no help. I am very disappointed in the service I received by the unknown associate at the Lowe's store in West Jordan by Jordan Landing. I will recommend South Fork Hardware and Harbor Freight to all of my friends. I would be hard to convince to shop at Lowe's in Jordan Landing EVER AGAIN! I felt disrespect like I have never felt before. read more

I almost always have a great experience at Lowe's. Today when I went, I was given nasty looks and attitude by a cashier named Ruth. I could tell she was hardcore judging me and my outfit, and if looks could kill... she also asked the cashier we work working with (who was very friendly but I didn not catch his name) if we had actually paid for everything in our cart. (Which obviously we did.) I could not believe the looks she was giving me. Not the experience or service I would recommend. read more

The faucet that the builders put in is shit! We have wanted to replace it since we moved in. We got the wonderful (being sarcastic here) opportunity to when it started to leak when the hot water was turned on. Well the faucet I found that I liked had to be special ordered at Lowe's, which is fine we can deal with turning off and on the hot water for a while. It was supposed to be there today, even their website said it was "ready for pick up", however come to find out it wasn't there and they don't know where or when its supposed to be or why the website says it is, which I understand but... when I got there to get it, I was treated like shit, because they hadn't received it! Pissed me off! I worked at Lowe's a bit ago, I enjoyed my job and the customers. I worked in the front end, as in most jobs I have had. If I had ever treated a customer like I was today, I would of been in some serious shit. read more

I have been working with Lowels for 3 months on a complete remodel 2 bathrooms and a kitchen , the cabinets were delivered the first week in October so I started the demolition . They ordered the wrong size cabinets and had to reorder and rather than putting a rush on them Kattie put on the paper work that I changed my mind on the size so it took another 4 weeks so it has now been 2 months with no kitchen . Got the cabinets all installed and now West Valley Granites turn . One top is 1/4 inch out of square and the other has a chip in the sink did not drill the hole for soap dispenser has a crack that is 4 inches long in front of the sink and then continues to the back and goes all the way to the wall . They tell me it is fine that it is reinforced on the front and back . NOT the point it is broken ! A complete list of problems below 1- paint had lumps in it 2- they sold me twice as much trex as I needed for deck 3- I have 9 boxes of tile left from my fireplace that they measured. 4- 9 weeks with no kitchen 5- cabinets measured wrong 6- Counter tops that are cracked and not square 7- they tried to deliver 1100 feet of carpet on 1 roll and wanted to put it in my garage on top of 23 boxes of cabinets . 8- took 3 weeks to get carpet guys back to finish . Only 1 crew to do all of the stores . 9- Cabinet person sold me 2 panels 3x7 to BUILD a laundry shoot product has been cut up and put in place and looks horrible , they now want to try and use 1 of the other cabinets they have taken out and convert it to a laundry shoot . This whole process has been anything but pleasant these stores should not be in the business to remodel . My General contractor can not believe the lack of urgency or professionalism on the part of the store . DONT WORK WITH LOWES read more

If you want NUMBER ONE SERVICE at the Jordan Landing Lowe's, go out of your way to find Jim Phelps of the cabinetry dept. He also fills in for the appliance department and that is how I became fortunate enough to experience his professionalism, excellence in service, and humility in character. It will be worth your time to ask for him and wait paitently if he is busy with another customer. There were problems with other store employees that crossed the line of rudeness and lack of desire to assist if there was even a hint of a problem but not true with Mr. Phelps. He stepped up and went over and beyond every expectation I had to make certain my shopping experience with Lowe's was well represented and that I would want to return for future purchases. On a 5 Star rating he is a 25! I justify this rating by stating I believe it would take 5 other employees, each with a 5-star rating (equaling my 25 rating) with varying skill/experience/salesmanship levels to be equivalent to what this one employee can do. He is indeed an asset to this store and a life size portrait of him at the entrance greeting you would well represent the Customer Service that Lowe's is capable of and which certainly they would surely like to see their other employees emulate. Great job Mr. Phelps and THANK YOU!!! VickieB. read more

My mother in law and I went in to the store today getting all kinds of plants and flowers. Our entire kart was full on both the top and bottom. We spent over $100 this visit. This has been one of many times visiting this location and spending a good amount on an assortment of things, garden/ yard stuff for our quarter of an acre property, paint for our house, cement for our new driveway and other things for around our house. We have also been looking into getting fencing from Lowes. However today has made me not want to go back to do business with them. As we were shopping around for our plants and flowers today we found coconut lined hanging baskets. We grabbed five of them and proceeded to buy nice flowering plants to put in them as well. In two different locations the were advertised with the price of $1.98. When it was time to checkout they came up as $5. The cashier was not very pleasant and told us too bad, someone miss priced them. How is something miss priced in two different locations? If this was any other place they would have honored the price that was advertised to its costumers. Even though this store location is the closest to my home I don't think I will be bringing them our business any longer. read more