Unimpressed. Asked for a quote and gave apartment measurements. Was quoted $140 for a once month clean. Neide came to view my spotlessly clean and tidy apartment, did the finger-stroke for dust - there was none. Then in a classic bait-and-switch move quoted me $200, said there is lots of dust and cat hair. I asked: "where?" She had no response. She said you have lots of paintings, we'll need to Swiffer them, puhlease, I do that myself each week. If someone is not honest, that is already a red flag for me. read more

I was referred to this cleaning service by my landlord. I'm moving out and I wanted to clean the entire apartment before the final walkthrough. Emphasis on *entire*. So I call up Neide and explain that I'm moving out and I need a move out apartment cleaning. She explains that they clean everything, bathrooms, oven, fridge, 'top to bottom'. Upon the day of cleaning I get a text stating that my apartment needs 'deep cleaning' and they will be there longer than expected. Ok, fine, as long as it's clean! I am told they are all set, took them 3.5 hours to clean a 2 br apartment ($345). A little expensive but hey, it's clean now right? The next day I go to review the apartment and the walls are dirty. Everything is clean...but the walls. Weird, maybe they forgot to hit some walls or something, so I text Neide and she claims we 'never discussed walls'. Dear reader, when you are moving out of an apartment, and you want the apartment cleaned, do you not expect the WALLS of the apartment to be cleaned? Does 'top to bottom' mean something different? Or was it top AND bottom (no walls in between?). Needless to say even after spending a few hundred dollars to have my apartment cleaned I now had to go and clean the walls myself. Super cool Neide! I said I was moving out, any logical person would know to clean the WALLS when someone asks to clean the ENTIRE apartment, right? Or is that expecting too much from you? 3/5, what you DID clean was nice so....great? read more

See all

Neide was fantastic. I was having a horrible time with my past cleaner and made the switch to Loyalty. She was extremely responsive, excellent to communicate with and very flexible scheduling. The cleaning of my two bedroom condo was top notch - I was really impressed. Price was totally reasonable. Absolutely would recommend her services to anyone looking for good cleaners in the Boston/Brookline area. read more

Neide and her team are so great! They clean at my place of employment daily. They are very thorough and efficient. Highly recommend!

I love this cleaning service! I previously worked somewhere where they were hired and they did a wonderful job! It was a center for kids as well (which can get pretty messy) and they always had the place looking fresh and smelling great! Fast forward to a few months ago I was looking to have someone clean my apartment on a fixed schedule and I immediately called this company. They are in and out in record time, are professional and leave the space feeling brand new every time. It's really nice to come home to a clean apartment and feel relaxed. I am someone who used to clean everything myself because I have a very particular way of how I want things cleaned and this company gets it done just the same and in 1/10 of the time that it would take me! I can't say enough about how great they are. Highly recommend! read more

I'm sorry I haven't updated...Neide's response was "I had a problem. Can I come tomorrow?" Fine. Just not thrilled that I had to make the call and to find out. We just moved and I'm waiting to call on Neide again as the rest of the cleanings after the first were mediocre...sorry to be the rain on the Neide parade, yelpers! read more

Neide and her assistant just left my apartment for a Spring cleaning job, and what can I say - the reviews speak for themselves, the result is amazing and it feels like all the grime of winter has been swept away. Not only that, but, I am very particular about my stacks of papers and books, etc, and she did a great job off keeping everything in it's right place. I'm walking around my apartment just looking at all the little corners and bits I didn't even realize needed cleaning. I am reminded of the Seinfeld episode "The Statue": JERRY: "He really did an amazing job, look! He uncoagulated the top of the dishwashing liquid. (Opens refrigerator) He cleaned out the bottom of the little egg cups. Come here, look at this. (Gets on his knees) He cleaned the little one-inch area between the refrigerator and the counter. How did he get in there? He must be like Rubber Man!" Great stuff Neide! I will definitely recommend and call ya again. :) read more

I actually found Neide through the first great Yelp review from Zoe C. Neide has now cleaned my house twice and she's done an amazing job! The house has been spotless. I highly recommend her. Update (01/09): Neide has been cleaning my house every 2 weeks for the last 6 months and the quality is still amazing! She never skimps on anything. Always spotless. read more

VERY UNPROFESSIONAL. Neide seemed nice on the phone, and her team was supposed to come on a Friday at 2pm. But on the day of the cleaning, her crew could not find my apartment, and they left without ever calling to clarify the location. She texted me after the fact, and when I called her back immediately, she stated that her crew would not come back. I had company coming for the weekend, and she left me stranded with a dirty apartment! I have been living in my condo for almost 10 years, and it is ~10 min from downtown Boston - no cleaning lady, cab driver, or friend has ever had difficulty finding it. It's easy to find with googlempas or any GPS app. I would like to give her the benefit of the doubt. It's possible that she misunderstood my address on the phone or didn't get my text message with my address in it, but at the very least, she should have called me if her team couldn't find the place instead of just leaving. I would not recommend her services. read more

As work has picked up, my wife and I have fallen behind in keeping up with our place. With 2-3 days of notice, we were able to get a move-in quality cleaning of our 1BR apartment in roughly 2 hours. A crew of three ladies came to the door and did excellent work. They even moved (and replaced) tons of stuff to clean around, including asking if we wanted them to pull out the refrigerator so they could get behind it (we declined)! They hand washed the floors, cleaned all the appliances inside and out, and even cleaned out the dishrack. In short, the cleaning was outstanding with very reasonable pricing. The crew was thorough, extremely efficient, and very nice! I am extremely satisfied with my experience and plan to use this service regularly from now on. Update: We have been using Neide's service for several months now and are less enthused than prior. Organizing visits is inconsistent. Appointment times for cleanings are more like windows, which is understandable, but I have also been left waiting without notice of any appointment cancellation. When here, the team is great-- they are very efficient and thorough. Downgrade from 5 stars to 3 stars for the inconsistency in organizing visits and poor communication when delayed or having to cancel the appointment. read more

Neide and her team are fantastic! Every time they clean my apartment, they do a great job, especially in the kitchen and bathrooms. I don't know how they get the sink and tubs so sparkling white, but they always do. They clean the floors and the fridge and baseboards, and all the nooks and crannies, and if you leave out fresh sheets, they'll make your bed. The price is also very good. Last month, they accidentally vacuumed over one of my boyfriend's wires and it broke, but they reimbursed us for it when I mentioned it. Neide is very professional and has great customer service. Thanks for doing such a great job guys!! read more

Neide and her assistants have helped clean my apartment for more than two years, and I have always been pleased with their service. Here are my thoughts: Pros: --Thorough cleaning every time! (Isn't this the main point?) --Never anything broken or missing. Besides a clean apartment, this is most important to me. --Cheerful attitudes and pleasant correspondence Cons: --Very busy, so sometimes hard to book at the time you want. I would expect any good cleaners to be busy and try to book their schedule, so this is not a huge knock. --Occasionally slow correspondence. This is also not a priority for me, but something to be aware of. Overall, I highly recommend Neide! read more

I hired Neide's crew to clean my 1 bedroom apartment in Cambridge. When we moved in, the apartment had not been cleaned before, and judging by the number of things that had been left in the place, I don't think it had been cleaned for the previous tenents either. I asked Neide to do a deep clean, and to pay particular attention to the dust that was practically growing on our crown molding. There was A LOT there, and Neide's crew cleaned all of it. We also have two cats, and our floors were cat hair free. I actually sweep every couple of days to control the hair, but was always frustrated that I couldn't clean it all. Somehow Neide's crew did! GIven how dirty the apartment was, I was really surprised how quickly the crew worked. My husband and I did a few errands, and returned to a clean apartment that would have probably taken us 7 or 8 hours to clean ourselves. I thought the price was very reasonable. We paid $150 for the deep clean, which when you consider you have 3 people working for you, it's a very fair price. We definitely plan on continuing to have Neide come in once every few weeks for $70. I am one of those people who finds it kind of weird to have someone else clean for me, but when you consider how little time a busy working professional couple can have, the extra $140 a month is worth coming home to a clean house at the end of a 45 + hour work week. I realized I needed Neide when my schedule was almost too tight to even have her come over for the initial consultation. read more

Couldn't be happier!! I had a deep cleaning where three wonderful women cleaned every corner of my three bedroom apartment. I had two dogs and a cat, when they left you wouldn't even know it, no hair to be found anywhere. The cleaning ladies were there for 2 hours and they cleaned everything down to the our toothbrush holder. My husband and I are super happy with the amazing job they did! read more

She is friendly, prompt, and answers the phone/gets back to you immediately! I called last week, and she arrived today 15 minutes early, and called me ten minutes before that to let me know she was on her way. She arrived with two helpers, and the second they got into my condo it was a whirl of cleaning activity! I was, and still am, so impressed with their work. My place looks amazing & smells amazing - and I will be using her monthly, to keep up with all the little things that I occasionally miss (dust bunny armies in corners, on top of things, and cleaning the shower [I hate cleaning showers]). The price is right, and she's speedy, professional, and friendly. If I could give her more stars, I would. I highly, highly recommend her. I will update and edit my review after the next time she comes, as always, but I doubt this was a fluke. Neide and her team are great! read more

Neide has been cleaning my home for 3 months now and I am very happy with the cleanliness she leaves in my home would recommend her good price and comes with all her supplies ;) read more

Another update! Neide and her team have been cleaning my place for the last 8 years. They are always there when they say they will be, flexible if I need to change something, reliable, and affordable. I've never had a single problem with them in the last 8 years. Nothing is better than coming home for work after they've been in my home :) Highly recommended! read more

I have happily used Neide's Cleaning Services over the past two years. Neide herself is very responsive and accommodating with any concerns or schedule changes I have needed. I typically have three women in my house for about 90 minutes every other week. Cleaning is quick but thorough. I am charged a flat rate that Neide and I agreed to when she first toured my house and provided me a quote. I've never experienced any property damage and I trust the women who are in my home. I wouldn't hesitate to recommend Neide's Cleaning Services to anyone looking for a reliable and professional cleaning service. read more

I just arrived home after our initial "deep clean" from Neide's team, and could not be happier. The apartment looks AMAZING. We have a bit of an awkward layout with the apartment, with 2 bedrooms, 1.5 bathrooms, and large kitchen/living room area, all spread out over 3 floors. We were quoted at $140-$170, and after seeing how dirty it was the crew member said it'd be $170. I think that's a very reasonable price, especially considering how good of a job they did. They did wonders in the kitchen with a stained floor that we thought was grey from wear and tear, but was actually dirt. They cleaned all the blinds, baseboards, and in every corner that we had neglected in our own cleaning endeavors. I will definitely be using Neide's service in the future. read more

I can't say enough about Neide and her team. I've used them for many years now and have never been disappointed. I have a very hairy black lab and every time they come to my house, you would never know he lived there. They even get all of the dog hair off his bed and my couch! Very easy to communicate with and flexible with schedules when my work gets crazy. Highly recommend Neide and her team! read more

First try. First call. Swing and a miss! "The Google subscriber you have called is not available." I understand Google voice is a great service but it's not great for a company if it goes nowhere. 1) No personalized voicemail. No company name, no greeting. Just the robotic admittance that you're cheap. 2) No answer during business hours? GV is designed to link to a real cellphone. Carry a cheap $20 phone with you...answer it! You just lost my business. 3) You're a company. You should have a real number. Unlimited calling and texts are so cheap now. Why would you use a GV number with no link to a cellphone? read more

I'm not a person who writes reviews but after my experience with this house cleaning service I felt it was my only recourse. I am only writing this because I called Neide when her employees gave me a different quote than she gave me before i booked her and she didn't do anything about it. When I first called for the quote and explained the details of my apartment she told me the fist cleaning for an apt this size would be 140-160 and regular cleaning after that would be 90. When her employees finished cleaning the told me the total was 190! I called Neide right away and she said she had quoted me 80/hour. This is not true. Also, when my husband tried to shave few days after the house was cleaned he discovered his electric razor was broken; a piece inside had broken off inside the machine because it was dropped. I understand these things happen but it would be nice if the ladies let you know it had fallen and possibly damaged. The women who cleaned did a good job but after my experience dealing with Neide I would recommend getting a quote in writing. read more

I've been using Neide's cleaning service for a few months now. With life being so hectic lately, my wife and I finally decided to get some help. Cleaning the bathrooms and doing a deep clean in the kitchen isn't our favorite activity. Neide's ladies do a fantastic job and make the house sparkle every visit. For a couple cleanings I had to work from home to take care of other commitments. The ladies were so quick I barely noticed they were there and I was able to work with no interruption. I definitely recommend with two thumbs up! read more

I've been using Neide's cleaning services for a few months, and am a repeat customer (I also used her services in an urgent time a few years ago). The team is timely and efficient and reaches corners I wouldn't think of cleaning regularly, leading to a stress free lifestyle. Personable warm and caring people, I highly recommend them! Edit: Also wanted to add I was in a fix once because I misread my dad's arrival flight information. Neide changed timing last minute without any fuss to accommodate me. I've been in similar mini fixes and the team has been great at working around me. read more

When I called Neide back in August to clean my apartment, one of the first things I specifically asked was if she could give me a receipt for the cleaning, as it was required for my lease at the time. She said yes. After the cleaning (which was okay, but not great), I asked about the receipt. She said she would e-mail me one when she got home in an hour or so. I never received one. I texted her that evening and the day after, still no receipt. I reminded her once again and she said she would have her son e-mail me one and that it was done, yet I still never received one. Because of this lack of receipt, I had $250 taken out of my security deposit, on top of the $170 I paid for the mediocre cleaning. By mediocre cleaning, I mean that the bathroom and kitchen looked good but the following was not cleaned: The freezer, oven, top of fans (which she advertises on her website), windows, dusting in general. Overall, would not recommend due to her not keeping her word and the cleaning was done too quickly for the price. read more

So, when I moved into my apartment, it wasn't all that clean. And I'm a teensy bit lazy, and dislike cleaning a lot, so it was kind of downhill from there. Finally, frustrated with the lingering grimyness that I couldn't seem to get rid of, I called Neide up. My apartment is now cleaner than I thought it could ever be, and her crew even cleaned my 'fridge! Highly recommended. Prices are reasonable. read more

I was referred to Neide by a Harvard PhD candidate who had been hiring Neide's team for some time. They clean houses for various Harvard faculty / staff and also other people in greater Boston area. She has been cleaning my apartment since August and has done a fantastic job--making things much cleaner than we have been able to despite our scrubbing. Neide and her team are very reliable and are easy to contact by mobile phone and flexible about scheduling, rescheduling, and even scheduling on short notice. They make us very happy when we come home to a spotless apartment. I have since referred some colleagues to Neide and my colleagues have been very pleased as well! read more

I reached out to Neide just a day or two before we desperately needed some serious cleaning help at our two bed/two bath condo. With two dogs and a husband, it is just too much for me too stay on top of by myself. Neide not only responded quickly, but she also re-arranged her schedule to fit us in on the day we requested. I was told that the first cleaning was the "deep clean" and it certainly was. Neide's team left our place spotless, gleaming and smelling so clean that I immediately rushed in smiling and checking it out! Seriously...I ran to the livingroom and was thrilled to see how wonderful it all looked -- the blinds had been wiped clean, the rug looked amazing, even the couch had been cleaned of the dog hair! When I checked out the master bathroom I was relieved to see that they had tackled the grout in our tiled shower (always a pain) and the glass doors were streak-free. I had left new sheets out in the guest bedroom, as we had guests coming for the weekend, and Neide's girls made up the bed and left everything is excellent order. They picked up after themselves and left an empty, fresh trash bag in the barrel when they left (which other cleaning services have failed to do) - it was perfect. Needless to say we have worked our way on to Neide's bi-weekly cleaning schedule and I am so incredibly thankful to have their help! Thanks to all who help take a load off my back and leave our place looking beautifully fresh! read more

Let me preface this by saying that this rating is based on the overall experience in dealing with Neide rather than solely the cleanliness factor. Neide's hours of operation are standard business hours, which is fine, but do pose a bit of an obstacle as those coincide with my working hours. The first appointment I set up with Neide I made for 4pm and I arranged to leave work early that day to meet her, causing me to be behind in work, but I thought it would be worth if after reading all of these stellar reviews. When I got home, I waited until 4:15 and then decided to call. It turned out that Neide had forgotten to put me in her calendar and she couldn't come that day. (Insert foreshadowing here.) So, I was aggravated but agreed to have her come back on a Monday where the office was closed; so at least this time my work wouldn't be in jeopardy. Monday rolls around and we are off to a bad start as the two women are 50 minutes late, mind you, with no call to let me know they are running late. The cleaning was ok, HOWEVER, they didn't pay attention when leaving and let my cat out of my apartment. I couldn't find her for a minute so I asked the women, "Are you sure she didn't get out." To which the reply was "No, no, she is in the apartment, just hiding." Ok. An hour later after searching my house my friend came over to help me find the cat, and we did find her. We found her terrified in a corner of the basement in my apartment building. Not ok at all. She could have easily gotten out of the apartment building and I may have never seen my pet again. For all of you who put so much faith in this service and trust these people in your home, you may want to reconsider. Despite all of this I decide to make another appointment, I figure, lets give her one more shot right? Wrong. I make said appointment three weeks in advance for Presidents Day as I will have the day off from work, and Neide assures me that this is fine. She also asked me to text her my address as she didn't put it in her calendar last time and needed it. I decide to go above and beyond so I text Neide my name, address, and the date and time we have confirmed. The day of this appointment I call Neide the morning of to confirm. She says that she doesn't have her calendar and will need to call me back. She doesn't call me back so then I ring her again. Once she answers it turns out that she never put me in her schedule. After all that effort, nothing. Moral of the story: Stand me up once, shame on you. Stand me up twice, shame on me. Make an appointment with this company again, not a chance. Oh yeah, I forgot to mention that this service was way overpriced and they took my personal Windex. read more

I hired Neide about 4 months ago, based largely on the reviews here. Either I'm incredibly unlucky, or her service has slipped quite a bit. The biggest issue I've had is actually getting her/her team to show up. Today was the second time this month that they were supposed to come and simply didn't show and there was no phone call. They've been coming the same day/time all 4 months and simply started not showing up. As far as the cleaning goes, it's decent, but not worth raving about. I suppose it's cleaner than if I didn't do anything at all, but never had the "sparkle" feeling and noticed that the floors were dirty again within a day or so, leaving me to question whether they were actually washing items or simply doing a quick sweep. The cleanings also weren't particularly consistent. Sometimes they would clean the dishes, sometimes not, sometimes they would fold clothes, sometimes not. When I negotiated the price with her, she said that she would have to charge double for the first clean, because it would be a "deep clean" and go into every nook and cranny. I came home to find an average clean, nothing done with my fireplace, the kitchen appliances (coffee maker, toaster oven) hadn't even been moved. I called to complain, and she said that they would re-do it, and they did so decently. I also had issues with her staff taking my keys - I left several notes asking them to leave the keys on the kitchen table, with a promise that the keys would be in the lobby for them next time. The keys were never left, until I finally called Neide and she explained that they had been leaving the keys with my management company. In and of itself, that's not a huge deal, but I use those keys to give to friends and didn't know where they were for 2 months. The whole experience was generally frustrating, and for the money ($70 for a tiny one bedroom), I feel like I can do a lot better. read more

Neide did a great job cleaning the place I am moving into. Thanks Neide. I hope to have her come often.

Neide has done a fantastic job cleaning our apartment and another apartment that I own. Her initial cleaning of our apartment left me speechless. I had never imagined my apartment this clean. I would highly recommend her. read more

Absolutely A#1 Fantastic! Neide has been keeping our home immaculate for several years now. When our prior housekeeper went into the massage business full-time, she recommended Niede, who turned out to be as particular and attentive to detail as she had been. A good crew comes with her, and they are all careful with our "stuff"--nothing broken--and we are dust and dirt-free! Her people treat our home as if it were thier own. I couldn't recommend anyone in any service more highly than I recommend Niede. read more

Neide was recommended to me by another woman in my condo. After confirming on the phone and twice via text on a day to come by to see the apt. and give a quote, she cancelled on me last minute. I understand that things happen, but this is extremely unprofessional and inconsiderate for a first meeting. I had planned my day around this meeting, canceling one of my own clients. Not impressed; be wary if you don't want your time wasted. read more

Neide and her team of cleaner's have kept our place spotless for the last couple of years. I remember being wowed after the first visit because our apt looked cleaner than even after we had first moved in - the hardwood floors shined...actually, everything shined! She cleaned nooks in our apt that I didn't even realize were there. Pretty amazing. The prices are reasonable too. She will first come over to assess the size of the place before quoting you a price and then you work out whether you want her to come weekly, biweekly, monthly, whatever. I agree with other reviewers that there was a time not last summer, but the summer before when the scheduling was crazy and she would miss a week or come on the wrong day, but it's been back to normal and running like clockwork for at least the past year. read more

I have nothing but great things to say about Neide and her team! She communicates with me promptly over text (which is SO convenient for me) and is so flexible with scheduling--our first cleaning, at the last minute I had to push her arrival back and she was fine with it! I've never seen our apartment so clean, and she'll now be coming back to clean our place twice a month. She did a GREAT job with much better prices than anyone else in the area. I highly recommend Neide and her team! read more

My roommates and I called a few different places for quotes and even tried out one other service before trying Neide. The first few places were overpriced and the other service did a horrible job. I was skeptical when trying Neide, but she was very prompt in her response time and in setting up a time to come out. Her cleaning crew did an amazing job at our apartment. They showed up on time and were extremely thorough. I have never seen out apartment as clean and smelling as good as it did after they left. I highly recommend Neide's Cleaning Service if you live in the Boston area. The cleaning is fantastic, the price is right, and the response time/dependability is great. read more

Amazing cleaning job! I keep my place pretty tidy but I had a busy month and things just piled up...I finally bit the bullet and decided to have Neide get the place back into shape. I've never seen it so spotless! I've thrown away all my mirrors because all the smooth surfaces in my home now work just as well. I've been eating my dinners exclusively off the floor, because I can. I may have a penchant for hyperbole, but seriously this was some damn fine cleaning. Neide was very communicative, calling me when she was running 10 minutes late and texting to let me know when the crew was done (as I wasn't home when they left). I'll definitely be using the service again. My only conceivable complaint is that her initial estimate over the phone was $130-160 (based on my telling her square footage of about 750), and she ended up revising that to $170 when she arrived. Fair enough that she can't be precise without seeing the place, but it wasn't a disaster by any means so perhaps her initial estimates need to be revised upward in general. In any event I was happy to pay what it ended up being, given the quality of the work. read more

We had Neide and her girls back in May to help us clean up after our absolutely disgusting roommate who moved out. They got in every single knook and cranny, we were so impressed! I've had cleaners before who are just lazy and clean around things, rather then picking them up. They got EVERYTHING! They even cleaned out the fridge. I completely forgot to do a review back then, but we need another cleaning, so of course I'm back on here getting Neide's number and calling them up! Thanks for your great work! read more

They do a great job, always are on time, are extremely reasonably priced and always have a great attitude. I have never had any problem of any sort with them. Strongly recommended! read more