1. Loyalty's Automotive

    1. Loyalty's Automotive

    0

    Denver, CO

    Loyalty's Automotive

    5.0 (3 reviews)
    Closed 9:00 am - 6:00 pm

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    Services - Loyalty's Automotive

    Auto engine repair

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    4 months ago

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    6 months ago

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    3 months ago

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    Detroit Transmission Specialist

    Detroit Transmission Specialist

    3.9
    (19 reviews)

    DISHONEST MANAGEMENT and ZERO ACCOUNTABILITY. In Oct 2024,…read moreDetroit Transmission replaced our Ram's flex plate with a Mopar OEM part. By June 2025, the part failed. Tim repeatedly claimed it was out of warranty due to mileage (over 15k miles) and charged us $2,576 for a second replacement. I did the legwork Tim refused to do: I verified with three other shops and two Dodge dealers that the Mopar part actually has a 2-year UNLIMITED mileage warranty. The part was found to be warped with cracked welds. I also found out we should have been charge $798 for the part, because mechanic shops get a 30% discount from the Dodge dealer. After I provided the warranty proof and asked why he changed $1238.51 for a $798 part, Tim admitted to a "computer error" overcharge for the part of $440 and refunded us the $440, but the nightmare continued. Though their Dodge dealer credited Detroit Transmission for the flex plate on Nov 5 and mailed a labor reimbursement check on Dec 26, the shop still did not reimburse us. When we finally confronted them in person in Jan 2026, they refused to give us the full refund for the part. They charged us $798 for the part and only refunded $638.40, pocketing $159.60 (their shop discount for the part). They also refused to refund the $150 of labor reimbursement and $113.32 sales tax. They still owe us $422.92. They forced us to do all the warranty legwork ourselves, with Cathy, the bookkeeper, saying that was our responsibility since it was our truck. They kept money that belongs to us. AVOID this shop; they do not honor warranties and lack basic integrity. For a more detailed review check out their Facebook page.

    Tim and his staff are amazing. I own a general auto repair in Littleton. Detroit is where I send…read moreall of our specialty transmission needs. They are always fair with us when carry in a transmission. If I send my customers up there as a referral they are treated well. Simply an awesome shop with integrity. Tim you are the best, your 90+ years Oh sorry 30+ years of experience really shows. When it does come time for retirement our industry will have lost on of the Greats!!!!

    Loyalty's Automotive - autorepair - Updated July 2026

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