everyone was friendly .everything was clean .they have every color you want . i will definitely come back

When I booked, I specifically requested regular manicure for me and regular pedicure for my 71-year-old mother. I confirmed those services again when we checked in. Despite that, both technicians attempted to perform gel services without our consent. By the time I realized what my technician was doing, she had already thinned my nails with an e-file to prepare for gel. When I questioned it, she responded with an attitude instead of an apology. The quality of the manicure was unacceptable. She painted regular polish over leftover gel instead of removing it properly. The polish was old and applying thick. I pointed that out and she fixed one nail with an attitude. At that point I just wanted to be done and out of there. Two days later before returning to work I had to remove it myself (couldn't drive two hours back to take care of this in person as Lisa stated that's their rules), I discovered gel had been left on one hand, and my nails were left thin, damaged, and breaking. What upset me even more was that my mother, who has dementia, was also being given a gel pedicure she never requested or could reasonably consent to. I looked over just in time before he tried to put mom's feet into the LED heater when I stopped him stating we never asked for the Gel! Again attitude and language I do not speak. The poor service was only made worse by the complete lack of accountability afterward. I was repeatedly promised callbacks (talked and texted with Lisa, talked to Emily) that never happened, given excuses instead of solutions, and ultimately offered a partial refund while the actual issues were ignored. As a solo esthetician myself, I understand that difficult situations happen, but professionalism, honesty, and taking responsibility should never be optional. This was never about $25. It was about integrity. Trying to upsell services clients never requested, damaging someone's nails, and then refusing to take accountability is unacceptable. read more

I have been coming here for years and have always left positive reviews including a tik tok that referred people to this business and because I've generally had great experiences. Unfortunately, today was not one of those days. I arrived about an hour ago, and while I understand Saturdays are busy, the experience was extremely frustrating. I was initially seated at a table for my nail service, but the technician told me he doesn't do Gel X. This isn't the first time I've had an unpleasant interaction with him, as he has consistently come across as rude and unwelcoming. After that, I was moved to a different table and left waiting. I was told someone would assist me, but no one ever did. I ended up sitting there without any communication or service for almost 30 minutes. I understand that salons get busy, but if you're unable to accommodate additional clients, it's better to be honest and ask them to come back later rather than have them sit and wait with no assistance. Based on today's experience, I'm leaving a one-star review. I hope management addresses these issues because this was very disappointing, especially as a long-time customer. read more

Lucien Nail Spa - Nail Salons Near Me - Rialto, California

They understood the assignment! ready for the the concert! Thank you Helen! So happy! Will definitely be back. read more

Lucien Nail Spa - Nail Salons Near Me - Rialto, California

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Jenny was amazing, she did such a great job , love coming to this place! I would be coming back to her definitely! read more

Lucien Nail Spa - Nail Salons Near Me - Rialto, California

Best nails ever always !!!! Super clean it's beautiful inside everyone's very nice and helpful. Julie's the besttttttt I'll follow her anywhere read more

Lucien Nail Spa - Birthday GLAM NAILS BY JULIE - Nail Salons Near Me - Rialto, California

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I got an acrylic gel pedicure it looks amazing! And customer service is great. I've also gotten full set nails and I've always loved them. read more

Lucien Nail Spa - Best pedi I've ever gotten! - Nail Salons Near Me - Rialto, California

This was our second time here. We got 2 deluxe pedicures $76 plus $12 additional bucks for gel and a total of $30 of tip combined for 2 pedicures. I called and asked to go back because my nail was bubbling and the orange was transparent on a few toes because she only must've done 1-2 layers. They ended up scheduling me for today so I went in first thing & the guy kinda acted like he didn't know who did my nails and I got weird vibes from a few ppl. A lady came redid my toes with NO clear coat before the gel and then ignored me when I asked if she was going to put a clear coat but continued to talk to the guy next to her. At that point I just wanted her to paint them again so I could leave. It's not the worst I had but it was rushed and for the price, they shouldn't act like that. I still tipped her $5 because she repainted them even though she had a bad attitude about it. & i also think they should all wear name tags. read more

Lucien Nail Spa - Lifting the same day - Nail Salons Near Me - Rialto, California

Absolutely love my experience every time! The salon is clean, welcoming, and relaxing, and the staff were friendly and professional. Hannah is the best! My nails turn out beautiful, and the attention to detail was amazing. I'll definitely be coming back and highly recommend this salon and nail tech, Hannah :) read more

Lucien Nail Spa - Nail Salons Near Me - Rialto, California

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Ate as usual, I've gotten so many compliments from my friends and everyone keeps asking where I got them done. Service is amazing everyone were super nice. Best nails spot in the IE! read more

Lucien Nail Spa - Nail Salons Near Me - Rialto, California

First time and got great and fast service highly recommend! Super friendly atmosphere is very chill

Service is great! I have an amazing pedi technician (Na). Quality of service & assistance is 100%. The vibe is calm. Building is always clean. Service with a smile read more

I am sooo disappointed. I used to come here as my go to spot for my nails and loved them every time. I showed the nail tech pictures and explained what I wanted and this is not it at all. When it came to length he kept wanting to cut it shorter and I said no and this is the length he left it at. The French tip is crooked and does not line up and I asked the tech to redo some and he said it looked good. I asked for him to at least redo my thumb and he said it would look good when he shaved off the top (it did not it looks worse). When I came to pay I got charged $70 when never have I paid that much for longer length and even design at this exact same location. I asked if they had raised their prices and they said that's what they charged. I attached the inspo pictures the desired look is achievable with longer length bc another two nail techs here have done it before. This looks nothing like that and I have never been charged $70 for this style which I have gotten before. read more

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Horrible service. I always get the same guy, who is very rude. He always messed up my nails. I asked if he can do acrylic since my toe nail was broken. On the picture you can see the acrylic glob on the side where he didn't even try to file down, I try to give him the benefit of the doubt. But today he really did it. And when I tell him that I didnt like the nails he talked to the person next to him in there language and they both laughed and kept looking at me. I told the guy in the front and some lady asked for me to go back and fix it. But tbh after how that guy made me feel I will never be back. Such hostile environment. After a 12hr shift i wanted was to relax at the nail salon and all I got was a very bad experience, that messed up my whole day. Never will I be back. read more

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NA is so sweet and takes her time everytime I get my pedicure! This is my second time and I will definitely be back.. read more

Lucien Nail Spa - Nail Salons Near Me - Rialto, California

Highly Recommend! Today I visited Lucien Nail Spa to prepare for my birthday, and I couldn't be happier with my experience! I brought in an inspiration photo, and when I say Minh did an AMAZING job he absolutely nailed it. I am in love with my nails and the design. His customer service was truly top tier. Lisa at the front desk was beautiful, polite, and very organized and professional. The lovely lady who did my pedicure had such a kind, warm, and endearing spirit -- it really made the experience even better. The entire salon was clean, all chairs were fully operating, and every nail tech I interacted with was a pleasure. I even got to relax and enjoy some great cooking shows while being serviced. Everyone was sweet, welcoming, and professional from start to finish. I highly recommend this location and will definitely be back! read more

Lucien Nail Spa - Nina's Bday Nails - Nail Salons Near Me - Rialto, California

Hannah, Always does a great job!! She's always professional. Next time you come to Lucien Nails( Rialto location) . Hit up Hannah! You won't be disappointed. read more

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Was great service had two people help me ! They accomplished what I wanted and it came out great ! I was just in the area to and my first time ! read more

Went with my sister my sis got a great pedi mean while the old guy with the glasses must of been having a hard day or maybe to Old to work ? He didn't even put my feet in water not only was the work sloppy but he was pulling my dead skin off my toes dry It was painful and the worse nail experience I've ever had . It was my sisters bday if not I would of definitely complained but I tipped and left . He must only do the girls feet that he is attracted too he seemed mad he couldn't do my lil sisters feet if I can be honest lol I wouldn't go here again ! read more

Thank you sky for the amazing nails! As always Also the pedicures are so relaxing,if you need a girls day this is the spot read more

Lucien Nail Spa - Thank you sky for the best nails as always! H the pedicures are also amazing!!! - Nail Salons Near Me - Rialto, California

my go to place!! love this place super clean and all the workers are amazing!! 10/10!!!

The salon is spacious, great music selection and welcoming atmosphere. It's my first time, but definitely not my last! The employees seem to enjoy what they do as well as working with each other and that makes me feel even more comfortable. I made a same day appointment and was recommended Nina for my French tip gel pedicure. She did amazing and was very efficient. I'll be back soon read more

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My wife said There is a male technician. It started ok but the language barrier is what made it difficult. He will shake his head in disappointment when my wife asked if he can show her something to explain to him what she wanted. I'm not sure if he always in the 2nd station to the left as soon you enter. He did not clean her cuticles good. He left her nails shape cricket. She felt rushed. My wife does not not recommend him. The lady that her my pedi did a good job. One more things my wife is currently at home fixing her nails that she just paid for. read more

Best place to come for quality nails. Great prices and super clean and organized. The customer service is great and they take their time doing their nails to ensure that they come out exactly how you want. read more

Lucien Nail Spa - Got my nails done here and they came out perfect. Definitely recommend to come here! - Nail Salons Near Me - Rialto, California

I sent my girlfriend over there to do her nails an denied after waiting an hour only because she has eczema on her hand but they just did her an nails an feet a week ago she calls me crying I hope this place shuts down read more

I had an appointment showed up 3 min late and still haven't got to get my pedi done yet. They had a few people that walked in and check in after me, they by pass me and got the person after me to get serviced(this person walked out with her friend cause there were a few waiting and the guy walked out to ask what they need, checked her in and helped her get devices while here I am waiting still. Half an hour later I'm out! Not into this this kind of place. read more

After having an acrylic allergic reaction at my former RANCHO C nail salon, I ventured to try something new (with great reviews for service). After all, it had been 10 years and with this being the 2nd nail issue (‍), with no remorse or concern, it was time to cut ties! But I needed to be sure, so I've had my nails done twice by 2 different technicians (the 1st acrylic & the 2nd acrylic removal switching to gel) ..., I found a new home!! Both were polite, friendly & the digital check-in/check-out is more than appealing. The picture are MY nails with Gel X & ONE coat of buff polish as suggested by the salon to help bring the life back to my raw nail bed. She said, 'your nails are long & strong. Let's use them!!!' My nails had grown out but the cuticles were peeling & super dry from the acrylic- cuticle cut back. They brought them back to life! read more

Lucien Nail Spa - From lemons to lemonade!! - Nail Salons Near Me - Rialto, California

Never disappointed when I leave!! Fabulous work and good prices! Great environment and I always get it done pretty quick!! I LOVE it here read more

Lucien Nail Spa - Nails - Nail Salons Near Me - Rialto, California

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Second time coming and they always do an amazing job. The vibes are so calming as well. Well definitely be returning read more

Lucien Nail Spa - Nail Salons Near Me - Rialto, California

My experience with the manager attitude was incredibly unprofessional and inconsiderate. I patiently and politely tried to present my disappointment and expectation of accomodations. Reason: My service was abruptly halted because the worker was told to tend to another customer who had arrived about 10 to 15 minutes after me. Regardless of the quality of the service I was receiving, the attention being directed towards me was diverted without my consent for (15 min)-without even asking me if it was acceptable. The workwr had to go where she was told to. In short, the SERVICE TIME was not respected and I was here longer than needed to be for a basic simple nail color change. (Non gel non pedi-medi) 20 -30 min turned into 1 hr! The receptionist & worker was very kind and understanding. However, the Manager (the man at the front desk) talked over me and offered NO consideration or reasonable explanation. He was solely interested in making excuses, essentially saying, "This is how we operate here; if you don't like it, go somewhere else." It was truly rude and unprofessional. For these reasons, my rating is TECHNICALLY 0 stars, but yelp does not allow it. Trải nghiệm của tôi với người quản lý thật sự vô cùng thiếu chuyên nghiệp và thiếu sự tôn trọng. Tôi đã kiên nhẫn và lịch sự trình bày yêu cầu của mình. Dịch vụ tôi đang sử dụng bỗng nhiên bị ngưng lại đột ngột vì nhân viên được yêu cầu chuyển sang phục vụ một khách hàng khác--người đã đến sau tôi khoảng 10 đến 15 phút. Bất kể chất lượng dịch vụ tôi đang nhận được ra sao, sự quan tâm và phục vụ dành cho tôi đã bị chuyển hướng mà không hề có sự đồng ý của tôi--thậm chí họ còn chẳng buồn hỏi xem liệu điều đó có ổn hay không. Tóm lại, THỜI GIAN PHỤC VỤ mà tôi đã trả tiền để mua đã không được tôn trọng. Người lễ tân và nhân viên phục vụ rất tử tế và thấu hiểu. Tuy nhiên, người Quản lý (người đàn ông ngồi tại quầy lễ tân) lại nói át lời tôi, và hoàn toàn KHÔNG hề thể hiện sự cảm thông hay đưa ra bất kỳ lời giải thích hợp lý nào. Ông ta chỉ chăm chăm vào việc biện minh, với thái độ đại ý rằng: "Cách làm việc ở đây là như vậy; nếu anh/chị không thích thì hãy đi tìm nơi khác mà dùng dịch vụ." Đó thực sự là một thái độ thô lỗ và thiếu chuyên nghiệp. Vì những lý do trên, tôi đánh giá 0 sao. read more

I was recommended here by a friend and was not disappointed... the place I went to before was always busy, unfriendly and did sloppy work and charged crazy!!! I was pampered by NA & KELVIN!!! They were super friendly and did beautiful work.. I got a simple gel mani pedi.. will definitely come back!!! Was not busy but had enough staff that I didn't have to wait...very cozy atmosphere!!! Videos were making me hungry!!! read more

Lucien Nail Spa - T27 was the color I chose thanks again - Nail Salons Near Me - Rialto, California

Great energy and top-notch service! Sky is the BEST The team here is so nice and everything came out super fast. It is a bit of a splurge, so it's definitely a spot for a special occasion or when you're feeling indulgent, but the vibe is unmatched. read more

Lucien Nail Spa - Nail Salons Near Me - Rialto, California

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Minh is amazing, I'm so happy I finally found a nail tech..Every time I come in I have a design for him or an idea and rocks it! read more

Lucien Nail Spa - Nail Salons Near Me - Rialto, California

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Getting my nails done now. It's only been an hour since I was seated, I called last minute and they were able to get me in within an hour. But I already have had a full set gel done. And they are finishing my pedicure. They are so quick, and the nails came out great! Highly recommend, I'll be back regularly. Next time with my daughter read more

It's very clean inside and quiet. From booking to being seated in the chair everything was very smooth and quick! Will definitely be returning. read more

Took my daughter to get her first pedicure and full set, and the guy was in such a rush that he chipped her toenail and the nail came off. I won't be returning to this place again. read more

I got acrylic nails long and even though I was late they fit me in and i love these nails read more

Lucien Nail Spa - Pink acrylic with design - Nail Salons Near Me - Rialto, California

Jessica, very nice and great work. Will be a loyal customer...For nails and pedicure. Prices are responsible for sure... read more

Lucien Nail Spa - Jessica - Nail Salons Near Me - Rialto, California

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Great service l, but please tell customers when they call for appointments about the service fee charge for using debit card. Did not appreciate getting this notification after service. read more

Service was excellent. Really enjoyed the pedicure. Tommy was really gentle gave great foot massage