I've completed 8 sessions with Jun so far, and I've experienced noticeable improvement after each…read morevisit. I had ongoing issues such as sleep problems, leg numbness, lower back pain, and the typical tension in my neck and shoulders. These were persistent sub-health conditions that had been affecting me for quite some time. With each session, I've felt gradual but clear improvements. My sleep has improved, the numbness in my legs has decreased, and the tension in my lower back, neck, and shoulders has eased significantly. Overall, my body feels more relaxed, stronger, and more balanced. What I really appreciate is that the treatment seems to focus on addressing the root cause rather than just providing temporary relief. It's a gradual process, but the consistent progress week by week gives me a lot of confidence.

I've been to this massage spa multiple times, and this is the first time I've ever experienced…read moresomething like this. Unfortunately, this experience completely changed my opinion of your business. Before I came in, I specifically called to ask if there was an available female therapist for a 90-minute massage. The receptionist confirmed that both were available, so I made the trip expecting exactly what I had requested. When I arrived, I was suddenly told that only a 60-minute massage was available. I reminded the receptionist that I had called ahead and was assured that a 90-minute appointment with a female therapist was available. I was disappointed, but I agreed to move forward anyway. A couple walked in and requested a 90-minute massage, and they were accommodated immediately. That made the situation feel incredibly unfair. If 90-minute appointments were available for them, why wasn't the same courtesy extended to me after I had called ahead and confirmed my appointment? Eventually, I was told they could accommodate my 90-minute massage after all. However, what happened next was completely unacceptable. A few minutes after I was taken to the room and had already undressed, a male therapist walked into my room(which the receptionist never mentioned regarding this). I had specifically requested a female therapist because that is what I am comfortable with, and that request had already been confirmed over the phone. At that moment, I felt embarrassed, shocked, and completely disrespected. My privacy and dignity were not respected. When the male therapist walked out of the room, he left the door open while I was completely naked on the massage table. It was extremely uncomfortable and unprofessional. It made me feel exposed and distracted. Privacy and respect should always be a priority during a massage. To make matters even worse, the receptionist later told me that the only female therapist who was available for a 60-minute massage had already gone home. That was incredibly frustrating. If she had simply told me from the beginning that the 90-minute massage would be with a male therapist, I would have chosen the 60-minute massage with the female therapist instead. I was never given that option. The communication in English was very poor, which made the situation even more confusing. You should hire a receptionist who can communicate clearly in English and explain the available options properly so customers can make an informed decision. Better communication could have prevented this entire situation. As a returning customer, I expected professionalism, respect, and clear communication. Instead, I experienced confusion, inconsistent information, and a complete disregard for my clearly stated preference. No customer should have to go through something like this, especially after taking the time to call ahead and confirm the details before arriving. I understand that mistakes can happen, but what matters is how a business handles them. Unfortunately, this situation was handled very poorly. I left feeling frustrated, disrespected, and as though my time and comfort didn't matter. Because of this experience, I have lost confidence in your business. It's disappointing because I had trusted your spa enough to return multiple times, but after this experience, I will not be coming back. I also cannot recommend your massage spa to my friends, family, or anyone looking for a professional and respectful experience. I genuinely hope you take customer feedback seriously and improve your scheduling, communication, and respect for customers' preferences and privacy so that no one else has to experience what I did. This visit was incredibly disappointing. You wasted my time, and more importantly, you failed to respect my privacy and dignity as a customer.

Worst massage I've ever had and I've had them in many countries around the world besides the US. I…read moreasked for Swedish massage and all she knew how to do was squeeze my legs here and there and elbows and forearms on my back. She started asking for tips 20 minutes into the massage. She wanted $65 for "extra service" or $200 for "boom boom". Told her I didn't bring much money and the tip would depend on how good the massage went. Then she asks if I have more money in my car or have a credit card. I said no. From there the massage fell to pieces as she just went thru the motions and told me she done 10 minutes early. I'll never return here. $70 for a 60 minute massage is normal here and a $10 or $15 tip if it's a good one is plenty. This one was certainly lacking on both counts. Save your money and try a different one. Maybe if they get a less greedy masseuse things will improve here.

If I could leave no stars I would. As soon as I walked in someone was in the first room opening…read moreboxes and I waited about 5 minutes before someone came out. When the lady came out to the waiting area she was wearing a super short pink dress and I immediately knew this place was sketchy. I told her I wanted an hour massage and she rudely said "Pay now, $70" dollars" I left immediately because she was extremely rude and I'm not going to pay before I receive a massage. This is not the place I'd recommend anyone to come to. Avoid it!

this was a great place. It was clean the masseuse was good nice place for a calm, relaxing massage.read more

Healthy good massage and great service ! I was working in…read moreReno for a few days and needed a relaxing massage after a stressful day

The service was wonderful! I received a maternity massage with an argan oil head massage. My…read moreattendant was so friendly and answered all my questions. The room was relaxing and well decorated giving off the perfect ambiance. The spa itself is very clean and well kept. They do have a co-ed area with a pool. The separated gender specific areas have showers, steam room, sauna, hot tub, lockers and seating. They also provide tea, coffee water and light snacks such as fruit and nuts.

Review from spring 2025. I am super sad they don't have the 35% off for locals again this winter…read more This is my happy place! I've been coming off and on for a decade. You can't beat their locals (and CA residents) get 35% off in Dec-March Sunday through Thursday. For a 25 minute "grand sampler" massage and entrance to their day spa all day I only paid 60$ plus tip and tax. Their day spa is so nice! It's modern and decorated in a tranquil teal color (my fave). It's a 9 hour escape from my kids and normal life and it's never too busy here. They have a co Ed relaxation room, HUGE co Ed spa that's the size of a small swimming pool, separate ladies spa, ladies lounge , ladies eucalyptus steam room and ladies dry sauna. What more could you want?! Feedback for improving- they used to have overhead rain showers now they have wall shower heads. Bring those back! They used to have a mist you can spray while you shower to fill the shower with eucalyptus and lavender. It used to be chained to the shower wall. They don't have those anymore. Bring those back! They used to give you one complimentary mimosa when you arrived. No more. Bring those back! Also, my shower suddenly went extremely cold when someone flushed the toilet. That needs to be worked on for sure. My robe was supposed to be a white or ivory on the inside. I know from experience. But the one I got must have been washed on hot and the dark color bled and made the inside look just grungy. That's an easy fix for them. Even with the above I'll keep coming back and rating it 5 stars for atmosphere and local appreciation.

I suffer from chronic pain and yesterday morning was a bad day for when I happened to be driving by…read moreRoyal Spa and Massage which was a godsend for me. I was greeted by friendly staff upon entering and inquiring about if it was possible for an hour session along with explaining where I hurt. With no hesitation as a walk in for my first visit here Linda did a fabulous job working and communicating with me. One thing I was worried about was when Linda asked if walking on my back would be ok? And I was scared due to the surgery I had in my lower back but I was willing as always to try anything to see if I get any relief. So here it is 24 hours later, I'm in no pain, I have no bruising my mobility is by far better and I'm doing chores. I can not thank Linda enough for helping to relieve enough pain where I can function normal and I'm actually looking forward to a second session. Thank you Royal Spa & Massage for taking care of me. Oh! I should also mention ton how clean and great the inside looks and my sheets smelled so fresh that that helped me relax more. Perfect setting.

After starting a new job, the time was right to treat myself to a massage. I called to see if I…read morecould speak to a live person to set up an appointment. The phone rang 12 times. This is unacceptable. I drove to the location. The building had a "Open" sign but nobody was there. This is beyond pathetic. They don't seem to want anybody's business so don't waste your time coming here. If I could give this joke of a place zero stars, it is certainly deserved. Never again.

Visiting from out of town. Checked YELP records and find ROM. Called up and scheduled three One…read moreHour foot messages. We arrived early. Were brought in a little late so we were each comped a milk foot bath. Much appreciated. The three of us were taken into the same room. At first there was confusion with the masseuses but it was ironed out quickly. David was my person and he was excellent. Responded to my requests and adjusted pressure quickly. We all enjoyed our one hour foot messages and we will definitely be back. One recommendation is to play music to cover up the front door alarm and talking in the reception area. Definitely try this place it was a success for the three of us. Being cash as it's $3.00 extra for credit card us. See you next time.

The massage was not tailored to my needs. I asked for less pressure but was not adjusted. I found…read morethe massage to be painful and stressful. I was sore for a day or two afterwards.

Her Technique was MASTERFUL . She Intuitively found problem areas, and her Deep Tissue work was…read moreIncredible. I would recommend this Massage 1000%

Fantastic experience. My wife and I were lucky to find this place on such short notice. We will be…read moreback next time we're in Reno. If you appreciate a good massage this is your spot!