While we usually patronize (via Uber Eats) the Einstein Bagels on Kercheval Ave. when visiting my…read moremother in law who owns an estate in Grosse Pointe Shores, MI, there was an electrical problem at the Kercheval location on the day we were there, so we placed a large (Uber Eats) order at the Einstein Bagels on Mack Ave instead. Upon calling the store to clairfy/confirm details of our order, the female phone rep. was very short, sounded agitated (like she wanted to get off the phone ASAP), as I confirmed details of our large order- in summary this associate, blatantly/intentionally ignored everything I said and the bulk of our order was incomplete/missing! Upon calling the store to request to speak to the manager, a different (Af. American) female rep. answered and upon asking to speak to the manager, I hear her blatantly mocking me saying out loud in a cartoon character like voice "TOMmmmy, a customer is asking to speak to you!!!) all while laughing. SMH After talking with Tom who (initially) seemed civil, professional and willing to help, Tom advised me to tell Uber Eats that "order never arrived!!!!!!!!!" UNBELIEVABLE, I will NEVER order from a store where the manager encourages being dishonest!!! I simply called Uber Eats immediately afterwards, and told them exactly that MANAGER TOM told me to tell them while explaining that what he was telling me to tell them was NOT TRUE, as the STORE was at fault for our incomplete order (and NOT Uber Eats) and they went ahead and gave us a full refund + $20 credit for the inconvenience, while also THANKING me and taking note of the less than impressive (and highly DISHONEST) advice that manager Tom had given us. Not really sure how high up the totem pole 'manager Tom' actually is, but if he's the one making the hiring decisions of these several unfriendly/non-helpful associates working at his Grosse Pointe Woods EINSTEIN BAGELS store on Mack Ave., then it all makes perfect sense.....SMH!

Avocado toast barely had any avocado and the bagel was soggy. Total ripoff. If I had looked at it…read morebefore I took it home, I would have sent the sh!t back.

Why does it seem that everybody who works here does not want to be working here? Nor do they want…read moreto make your bagel sandwich correctly? And why can't they keep the beverage area clean? Such a mess at this location lately.

It wasn't nearly as good as I expected it to be. Went for the first time yesterday and got the…read moreFarmhouse Egg Sandwich and an iced coffee. Both were not good.

It's a little pricey, but honestly the people are super nice and the service is always good, so it…read morekind of makes up for it. I also love their seasonal drinks--they're fun to switch up. Just a heads up it gets really busy around school hours (before 8 and after 3), so I'd go a little earlier or later if you don't want to wait forever.

Best donuts. Coffee is great too. And what an unexpectedly amazing chocolate chip cookie. It didn't…read morelook like much, but my cousin insisted he buy me one , nd the edge was crisp and inside soft.

The best chocolate cupcake I have ever tasted. Rich and not too sweet creamy and the buttercream…read morewas smooth and fluffy. The guy who helped me was very friendly. Very modern and nice on the inside. Plan to be back to try their coffee.

I have not tried the sandwiches, but have enjoyed the baked goods. They have a great selection in…read morethe bakery. The caramel bar is a favorite of mine. It's delicious and not too sweet. I also like that they have mini cupcakes so you can "sample" one instead of buying a large one. They also have ice cream. I wasn't a huge fan of the coffee, not quite strong enough for my preference. Service is always friendly. The interior is on the smaller side, but every time I've gone, there has been ample seating. And the place is clean.

Love that it's drive thru only…read more Fast, friendly service. I asked for a 1/2 dozen assorted of their most popular donuts since I've never been there. Ended up with a chocolate glazed, cinnamon sugar, cherry almond, birthday cake (not a fan), old fashion, and a brown butter plantain (delicious!) Also got a fried chicken w/ maple glaze biscuit based on recommendations- so good! 12 oz drip coffee - pretty good.

Colorful array of donuts in the boxes. Good variety of whimsical donuts…read more Plain old fashioned looked good. The shamrock is fun. The red velvet looks interesting. All were glazed except for the cinnamon. The donuts look so fun and cool, but they were all a tad dry.

I stumbled into morning glory for a quiet spot for a book read and it felt like i walked into…read moreanother world. The ambiance is amazing and is so quaint and old school. The seating wasn't too comfortable as to not keep me for the entire day but just enough to get a couple pages in. the staff is super friendly and they made my matcha really quick. It was a little overly sweet and didn't taste as earthy as I like my matcha to. There's street parking out front and overall a decent quick fix for a pastry and cup of joe

We were looking to have coffee and dessert. My granddaughter loves matcha and they had it on the…read moremenu. First of all, there was no greeting when we came in. The place is nice and clean, but the layout is a little confusing. The desserts look great online and in the display case but not tasty. The gluten free cookie was ok but the brownie was mushy. The matcha was bad and the coffee is just ok. Strawberry parfait thumbs down, we threw mostly everything in the garbage The icing on the cake was when he asked me if was I going to pay for the items. My husband was there and still making his selection. Maybe he did not make the connection because we are a mixed-race couple, We didn't get a have a nice day or anything. I say don't waste your money or your time

Seriously unpleasant woman who owns this place. "I don't make the rules. I just enforce them." She…read morehangs signs everywhere. Don't use a computer here. Don't bring in water from an outside source. It's not like the place is jumping with customers. She just lectures in a very officious tone and points to Her Signs.

This is a delightful, welcoming place that features mostly soups, salads & sandwiches at lunch and…read morewhat I might call light fare at breakfast. Jack is your convivial "front of house" host who aims to please & is always friendly & accommodating. His wife, Karen, does the homemade cooking on soups & desserts. Paninis, roll-ups & regular sandwiches are all delicious. Have never tried her desserts but they look delectable!!

I so love the German Chocolate Cake! We tried a few new items: carrot cake, chocolate cake with…read moremoose (forgot the name), and birthday cake. All delicious and fresh. Nicole was the sweetest staff and was so patient with my senior brain and slow decision making. She kept her smile and is one reason I'll definitely be back! Great customer service is appreciated.

Wonderful selection of fresh baked pastries and desserts. Great deli meats and cheeses. New younger…read morestaff seems much nicer than what they used to be a few years ago.