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Lucky Louie's

3.3 (4 reviews)

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Pizza Hut

Pizza Hut

2.5
(22 reviews)
1.8 mi
$

I personally have been coming here for 40 years, and this place is timeless as the owner maintains…read moreit to the highest of standards. Shocked to see anything less than a 5 star review here as the owner and her staff are the real deal. This team not only works like a well oiled machine, they take pride and care about their customers and fellow coworkers. Thank you to my favorite team at Charlevoix Pizza Hut!

Any restaurant that refuses a customer satisfaction is automatically banned. If it were a bigger…read moredeal, I'd write a letter and pursue the issue, possibly get a small victory and give the location another chance. Not today. Jenny worked hard trying to keep up with the 8 or 9 tables she was assigned. No help. The other folks were attempting to keep up in the kitchen. It's not my fault you're busy and no one will work Christmas weekend. Thank you for your efforts, Jenny, you earned the only star this review receives. The boneless wings weren't very good. The huge puddle of sauce they were swimming in ended up in a to-go cup so we could dip something else at home in it. Frugal! I've attached a photo of our XL Big New Yorker signature pizza and the menu photo. We felt it was over done, even burnt in a couple spots (on the bottom). The manager felt differently and refused to do anything about it. "It tends to look burnt because of all the pepperoni" was his best explanation. So it appears the customer is NOT always right and there's no sending something back if your not satisfied. The times they are a changin' It's good that you know their policy before ordering. Give explicit details on how you want your food cooked, it might help avoid dissatisfaction that management will refuse to correct. 12/23

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Lucky Louie's - pizza - Updated July 2026

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