As soon as I walked in the staff were friendly, then became pushy very quickly, they asked if I…read morewanted a pedicure with my full set, I told them no, they said I need a pedicure it will be nice, I said no again, the third time was too much, I let them know very firmly that I was not there for a pedicure. I sat down and the nail technician "Jade" asked what shape I wanted, I let her know, I also let her know that I wanted them short. "Jade" asked if I liked the shape and length, I pointed out to her that the middle finger was way longer than my other nails, she said it had something to do with my nail bed, it clearly did not, all she had to do was cut it down, she reluctantly agreed. Then she slopped the acrylic on, it was thick, I asked her to make them thinner, she also blamed the thickness on my nail bed. Finally I told her I do not like the shape, they looked like a big wide blob on my fingers. She yelled something in her language, two women came running from the back as if they were going to attack or at least try to intimidate me into liking the nails how "Jade" did them. I explained what I did not like, and asked for more filing, the one lady did a couple of swipes with the file, smiled and asked if I liked. I told her no, I do not like this shape or thickness, "Jade" was standing behind her squawking in her language and making a face, I told her it's not personal, not to have her feelings hurt, this was just not how I wanted my nails. The other lady told me that "Jade" has a language barrier, when she definitely was able to understand me enough to argue and tell me it's my nail beds. I felt at that point I had no choice but to continue on with "Jades" poor workmanship. I was charged $55 for nails I had to go home and file down myself, this place is horrible, I guess they do not care about having repeat customers, because I will never go back.
To the owner/managers response: PLEASE roll back the entire visit!! My description is 100% accurate! Please include the way you and your staff rushed up on me to defend the horrible work "Jade" did on my nails. The photo is exactly how I left yesterday, they are horrible! I wish I would have read the reviews before coming to your establishment, they are very enlightening, and accurate! "Jade" is described as rude, which is also very accurate! So please miss me with all of the BS, shame on you for running a place like this, I really hope more people read the reviews and make the smart decision to keep driving to another establishment. Oh...happy holidays to you too!
