I came here for a fancy dress to attend a formal wedding. SUMMARY: So first let me say that the girl who helped me was GREAT, SWEET & VERY Helpful. 5 stars for her! 2 stars for the overpriced dresses, lack of different sizes, lack of convenience for the customer and silly "company policies" that put customers through the ringer. THE LONG STORY: I was in the beginning hunting stages for my dress and as I mentioned the girl that helped me was great despite me not purchasing a dress that day because I Would Have To Order My Size & Put Down A deposit. I also was thinking about ordering it in a different color but the lady couldn't find the catalog to show me and it was closing time so I didn't sweat her & instead looked at the tag on the dress for the website and said I'd look it up & make a decision. I forgot the site & called in today so that someone could help me. After going over the details of my visit & locating the dress I was describing, the lady told me she couldn't tell me what brand the dress was. SERIOUSLY?! I told her what I was calling for initially!! She instead told me I would have to just wait until I PHYSICALLY CAME BACK IN to choose a color and make sure she found the right dress. NO... thats what tags & style numbers are for!! And I was ordering other things through another company to go with the dress at the same time and she just made things 10x more difficult. When I pointed out that there was no difference in me coming down there and looking at the tag (as i already had) or her telling me ... then proceeding to look it up, place an order with her store & ordering my matching accessories...She just mentioned her "policy" again. AAAAHHHH!! They are in DESPERATE need of a working website/online catalog & this whole "come on down and sign off & make a deposit" thing is inconvenient to people who... you know... work... are using them outside of the city ...or have lives...Or don't have time to drive around due to "company policies". Lucy's stop treating your customers like employees!! I may just get a whole new dress from a shop in Murrieta I bet THEIR company policy won't keep me from buying a dress. read more

Don't buy from this place, Esa the protinding manager threatened us to call security if we didn't leave the store. We simply bought a dress on the 4th on June and my wife woke up today and had changed her mind, we went to the store knowing it's an exchange policy after looking around the whole entire place finally I had talked to Esa about a possible return but her attitude flipped 180 and started to tell me there is nothing else she can do, and we should leave. Little lier tells me that every Fri they bring new styles we have been there for the past month and what they hade is what they have today. Also put an adjustment to your attitude, your store clears out after they heard you threatening my and my family with calling security. read more

Awesome staff but the manager not so awesome her social skills definitely are an issue. I was looking for a dress for my daughter and found one I was told the dress was on sale the total price of $259.00 tax included, the next day I went in to purchase the dress and was told that was not the correct information, however they took about $8.00 off the total. When I went into the shop to make try tiaras for my daughter, I kindly said to the manager I was sorry for the miscommunication on the phone when I was trying to confirm the total cost and she looked at me said the only thing i know is you wanted no tax we do not do that and I asked the girl who helped you and she also said she didn't say this. My question to the rude manager is why would I try to take advantage of the situation when all I did was confirm the total with her staff, I did not demand anything? The manager was rude with her comment and face expressions. I will never return or recommend her shop because of the manager not the staff. Also I tried to confirm alterations prices and that was an issue.. what's wrong with confirming what her staff told me I did not want nothing modified in price we just needed to make sure it was what we were told the day we tried the dress. read more

So I went to the store with my mother and the lady working there had the rudest attitude the first thing she said was if your not gonna buy anything you can't try anything on, the only way u can try on a dress is if you are definitely gonna buy it. It was two hours before closing and she kept saying they were gonna close she proceeded manhandle the dresses and slamming things basically throwing a little tantrum. Lastly I heard her say to a girl buying a quince dress that she should lose weight because she didn't have her size. read more

horrible customer service. don't come here unless it's your absolute option. the mexican lady with glasses was extremely rude, you're not allowed to try dresses unless you're going to buy it right then and there. very condescending tone. the lady didn't even bother with us from the start, no greet, no offer for help, anything read more

I give this place no stars. I came here to look and try on wedding dress. The lady who was on shift was extremely rude. Basically she told me that i could not try on any wedding dresses unless i was serious, which i was. Also she told me that i would have to pay 50.00 to try on the dress. I would never recommend anyone to go to this place. I felt this lady stereotyped me as a person. Feeling very disrespected, i went to davids bridal. I not only bought the dress i love that day, but the customer service was amazing. read more

1st time shopping at Lucy's apparel excellent selection and the prices are reasonable. They went out of their way to make sure that the dress I purchased fit properly (they also did my alterations) and the dress was ready in a timely manner for my event. Cynthia S. read more

The staff was really rude. When I wanted to try on the a wedding dress the staff member asked when the wedding was. I replied May. She told me "your not serious about buying a dress, you will only be serious 1-3 more Before". It takes months for a dress to come in not to mention alterations. I need a dress now. She said they charge $50 to try on the dresses because people come in just to try them. Iam not a teenager and I was clearly looking for a dress. I will not give them my business. I will advise my friends and family to not give them business either. read more

We have been coming here for 9 years and dresses are fantastic, my granddaughters always get compliments on how they are dressed , the quality is always great, I will continue to go back over and over again! read more

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listen to the reviews about the rude employees, specifically the middle aged woman who told us that she is not going to waste her time with us if we don't have the answers to her ridiculous questions when we were just happily looking around..... 1. THATS HER JOB!!!!! and 2. i didn't ask for her "help" that consisted of a pointless/rude interrogation like why does it matter to her who is going to buy my wedding dress??? just say congratulations and ask how we would like to be assisted period! then i went to the front to ask if she was the manager and the employee told me it's "private exclusive information" that he can't give out like child please i was not even asking for her name i just want to address the issue to somebody since clearly you guys don't read your reviews. please remember you guys are the ones working for the customers so humble yourselves and learn how to properly run a business. read more

I just left Lucy's and have never had customer service as terrible as this in my life. First ISABEL the "owner" of the store implies that I cannot afford the dress when I asked to try one on by saying that try ons are for serious customers only. I replied with I'm getting married in a few days and looking for a replacement reception dress; so yes I am a very serious customer! She then proceeds to as me numerous questions about if I have someone that will meet me there, do I have my wedding shoes, I can only try on 2 items etc; basically a whole bunch of nonsense that had nothing to to with me wanting to try on one dress. She then tells me I can't try on the dress until she's done helping a customer, I ask why can't I just try on the dress in one of the 5 empty fitting rooms? She replied with because I just can't and if I'm in a rush I can come back in an hour. I left extremely upset then decided to come back to let her know how terrible her customer service is; for her to tell me she doesn't care and that she's not "greedy for a sale" and try's the shoo me out the store. Just absolutely ridiculous customer service for a paying customer who simply asked to try on a dress. I do not under any circumstances recommend wasting your money as Lucy's in Moreno Valley Mall since ISABEL is not greedy for money. read more

i would give the service a zero if i could!!! rude rude lady super rude. i never believe i would write a bad review on everyone i work in customer service and it can be stressful but the short lady with glasses was very rude. she made my mom and i feel very unwelcome. i ask her if i could try on a dress i completely fall in love with a dress she said i could not try it on because i am a size small and the dress was extra small. i understand i can damage the dress but she told me so in q very disrespectful way. overall a bad experience to my prom day shopping. read more

Bad service... over priced on ALL products your better off going to the swap meet for same quality or better for much better price... it cost 300$ for 2 kids I didn't even spend that much on 3 of my children for my own wedding super ridiculous and the manager Isabella is a bitch read more

I'm shocked to see so many poor reviews... we've used this shop for 8 years and absolutely love coming in! We never have a trip on the store without spending time in there. Normally dresses on the rack aren't what we look for because we go in looking for things very specific but they have tons of catalogs from their vendors that they will help you go through to find the perfect dress! We have bought many dresses here that we've used for my daughter and passed down to my god daughter as well! And they have those cute lil outfits for the boys too with the vests and suit pants that we always got for my son! Awesome chat service and no problems ever! read more

Went to this store looking for a flower girl dress for my up coming wedding. First when I walked no one said hello can I help you nothing. But I continue to look around. Found a few dresses my little girl like and we were ready to try them on. Went to the dressing room area no one was there but doors were open. I went to the lady at front and asked can I just go in or do I need to wait. She replied with "I can go and read the policy on the wall and stand there and wait". I was so confused with her reply I asked again can I try these dresses on yes or no. Same lady replied again and said read the policy. The store had 3 people in it and it wasn't busy at all. Horrible service and I will never shop here or refer anyone to shop at this store. You would think after covid store and company's would make sure business isn't lost but I guess this store can stand to loss money. Tyler mall has a store much better then this and the service is 5. This is why people don't shop at the Moreno Valley mall. Drive a little further and get the service that will appreciate you. read more

Horrible customer service. The lady was rude and pretty much said if I'm not going to order that exact day she couldn't help me because she had lots to do. I asked to see the book that she mention where I can see different styles of dresses for a flower girl. She then said will you order today I said depending if I find the dress I need she said I'm asking because I have a lot of things to do today. So I told the lady are you saying I can't see the book if I'm not ordering today she said you can see it but you have to order because I have Alot if things to do. So I told her go ahead an do whatever it is she needs to do and I walked away and left. Never again will I step into this business. Why be a shop owner if your customer service is not welcoming to customers. read more

My daughter-in-law took my niece to the mall to find and purchase a prom dress. They stop at Lucy's Formals in the Moreno Valley Mall. Upon entering the owner asked in a very derogatory manner " are you you really here to buy a dress?" My niece picked out three dresses to try on. The owner informed them that it would be $20 to try them on. Being upset they went to Macy's and purchased a beautiful gown for her first prom. The Macy's gown was of better quality and of course the customer service was awesome. I went into Lucy's this afternoon to ask the owner if this is true. She said yes because sometimes dresses get dirty and also for their services on helping clients try on the gowns. I found it absurd. We asked if she had it posted to which she said "yes in a number of places in the store." She was not telling the truth. It was posted behind a sign advertising some type of apparel. I would not recommend Lucy's to anyone. I am also going to make a complaint to the Better Business Bureau. Neither she or I were rude in our discussion. Customer service is terrible and I am told that the dresses are overpriced. read more

I was desperately searching for my bridesmaid dress for my sisters out of country wedding Lucys boutique in moreno valley mall was the only place that carried the exact style i needed personnel was kind and patient with me and were extremely nice to me and my family... thank you Lucys. Special thanks to Lucy for helping me . read more

I visited this store on the afternoon of 3/14/14 and was very displeased with the level of service we received.  My 13 year old daughter and I were looking for a formal gown (off the rack) for an event at the end of the month.  Although I initially told the young sales woman we thought about renting a gown elsewhere, we still wanted to try on gowns with the hopes my daughter would in fact find something she liked and make a purchase.  At that moment it appeared the sales woman completely lost interest in properly servicing us because we mentioned renting a gown elsewhere; basically leaving us to our own devices in the store and walking away.  She returned and asked the type of dress we were looking for to which I responded something (not black) fitted at the top but flowing on the bottom and I added my daughter was about a size 4.  This young lady offered no other assistance but to tell us the sizes are small, medium, large (dead give away for cheaply made clothing) and she could take measurements for $10.  Despite the fact I said I didn't want to spend over $100, if she had shown more interest in servicing us I may have been inclined to spend more than my original budget.  Especially since this was the first time we had to shop for an item such as this and could've benefit from someone who was knowledgeable and willing to go above the basic level of customer service.  She then stated she was working for nothing by allowing my daughter to even try on a dress since we mentioned renting.  At that point we left the store because I refused to justify my previously mentioned options (key word options not definite decision).  I said all this to say regardless of what the customer says or thinks initially about a potential purchase it is the salesperson's job to put a little effort into assisting the customer with making a decision hopefully with the end result of a profit for the business. She failed tremendously at this and I hope for the sake of their business she doesn't continue to fall short. The One Who Got Away...& rented a designer dress for a lot less and better quality read more

If I could give zero stars I would! The lady was so rude. This is an exciting moment because my little sister is graduating and going to prom and this lady was so rude and gave us the worst experience ever. read more

Went in looking for a wedding dress, encountered a very nice young lady, and a very rude one. I wanted to try on a dress to get an idea for size measurements, and I was told that to try the dress on I would need to pay 50 dollars, and that it wasn't a wedding dress so I can't try it on anyways. She was talking to the other associate as if I was not even there. It was bad customer service, and they lost my business. read more

Wish I could give this a zero star we just went there to get my daughter a dress and we were being helped and a lady comes out of nowhere and insults us and tells us to go somewhere else. I was so confused! read more

Worst place ever. My daughter was going to be part of a special event and the person in charge ordered dresses from this place. The dresses were to be delivered 2 weeks prior to the event in August. The dresses instead were ordered and delivered to the store 2 weeks after try on date in March. The store called the main party to pay for the dresses even though it was up to each party to pay the remaining balance. They took no measurements and just ordered the smallest size for my daughter. They called me to come and pick up my daughters dress and when I arrived they tried to act like they didn't know if the balance had been paid off. I had to remind them that the main party paid the dresses already and we were just to pick them up. The dress didn't fit they didn't offer tailoring and they told me that the dress had been ordered by size to fit my daughter. I took it home and my daughter didn't fit in it at all. It was too long and too big. I Called the store and was told by a guy who said he was the owner Robert that I could return the dress and get refund or exchange. I came in and an older lady with a bad attitude and horrible accent refused to allow us an exchange or refund. She said this dress was considered special order because although they carried the dress in the store and on the racks they didn't have it in a smaller size and that was considered special order!!! WTH?! It wasn't like we ordered diamonds and extra tailoring. The owner guy came out and was very patient and was going to either exchange or do something about the issue but the lady wouldn't let him. I took my dress and left telling him i couldn't believe how they handled things. When I was walking out the lady pushed me and made me get my bracelet caught on to one of the dresses off the rack as you walk out. I flingged my hand to break free from the fabric and the dress fell on the floor. The guy came running after me telling me he was going to call security. OMG I WAS stunned i told him to go ahead and i left. The place is just horrible. Do not go there ever. The dresses are ordered from Los Angeles and are the same price or cheaper in LA. They have tons of stuff and lots of things you could find in los Angeles here in the IE. If the customer service was good and the employees were friendly it would be a great store. For now I will never go there again. read more

my wife and I were shopping for a dress for my daughter, who was going to be in a family members wedding, and was referred to this store by a friend of mine. Mind you, i live in rancho cucamonga, and had to drive out to Mo Val. I was a bit sceptical at first since i was advised its a "mom and pop shop". I can honestly say, it was the best decision to do so, although it was about a 35 min drive, WELL WORTH IT. This store carried EVERYTHING you need, from Wedding dresses, tuxedo's, prom dresses, all the acceseries you need for any type of party/wedding event. the folks in the shop were EXTREMELY helpful in everyway. i was so pleased by the items they carry, and the customer service that was provided, i referred my friend here (the gal who was getting married), and she ended up buying her wedding dress, including ordering the wedding partys gowns and tuxedos for the rest of the wedding party. The owners didnt have my daughters shoe size, but was able to obtain her size within 24 hours, and gave us a greater deal for having to drive back to the store, you definately dont get this kind of customer service and offers at a high end store. Definately Cheaper compared to Davids or other high end formal stores. They even had a website to order from if you didnt have the time to drive to Mo Val. my 6 yr old daughter fell in love with all the girlie items they carry in the store (princess dresses, tutu's) she was stoked ! If you are in the IE area, and are looking for wedding gowns, prom dresses, tuxedos, children dresses/suits, i HIGHLEY recommend to stop by this store and check it out. I read more

I have never given a 1 star review and if I could give them a ZERO I WOULD!!! Right away we were approached by a rude and very aggressive sales associate basically saying if we tried anything on we would HAVE to buy a dress. We had to be serious to try on dresses for an event or she would charge us $20 to try on dresses. We told her we were shopping for a masquerade ball and she reluctantly let my mom try on ONLY 3 dresses. My mom tried on the first two and was not convinced. The third was a little too long and she didn't like it for that reason. The lady told my mom "well maybe if you tried on less tight dresses, ones that will look better on you" but it was her tone! Basically calling her fat, which she is not. I did not even dare to touch the zippers to zip her up as I was afraid if ANYTHING went wrong they would blame us. Then she aggressively told us well try on other dresses and I told her we were okay. Then she said we weren't serious on buying something and I said thats not true, we simply didn't like anything. My mom was in the dressing room so I spoke for her. She then very rudely told me clearly I speak for my mother and know what's best for her, I simply said yes, she is my mother. She finally smiled condescending and said "please put the dresses back on the rack when you leave". NEVER EVER GO HERE. I seriously don't know what her problem was. Wish I could have gotten her name to call her out. Never have I ever encountered such a HORRIBLE sales associate. read more

Lucy's for the WIN last minute wedding dress w/alterations!!! Great customer service as well from Cecilia! Thanks so much lady's!

Simply awesome the owner of the store is so helpful and she is on top of her game. I went in there looking for a royal blue gown and came out with a beautiful royal blue gown. I totally recommend coming here. She's really nice. read more

Very bad customer service from the owner. She gives everyone attitude I was going to buy 6 dresses that were like 300$ each and she didn't want to give a little discount at the end I decided not to buy anything there because if your not going to give the attention a customer needs and be all snobby like your better than everyone NO I'm not going to help your business run. Go head and see for yourself and you'll see how bad of a owner she is! read more

Amazing service! Everyone was so nice & helpful specially Cecilia the lady that helped me & my mom find our dresses .

The worst service ever they wont let you try on anything and are a waste of time they dont want to sell anything and are extremely rude. Dont buy here because of the terrible service and they dont help you find anything. They are rude and basically kick you out of the store. I will never buy anything from them they are the WORST STORE in the Moreno Valley Mall and possibly the least accomodating dress store I have encountered. They are overpriced and dealing with them is worse than dealing with LA traffic. read more

Take your business somewhere else, the owner is extremely rude and disrespectful. I took my daughter and the damas to look at the dresses as I wanted this to be a fun and memorable experience for her quinceanera. Although I had an appointment, the owner seemed a bit irritated and upset that I was letting the girls decide on the style of the dress because it was taking too long. The girls finally chose a dress, the owner was now happy and she measured the girls and we placed the order with a $210 deposit. Today, I had an appointment and the owner said no one remembers speaking to me, but she was willing to help us anyway. The girls were all excited and started trying on their dresses. This made the owner upset. She said, "this is not how we do things here, only one girl can try on their dress and we have to help you, but it's too late just go ahead and tell us when you're done". I apologized and the girls proceeded to try on their dresses, every single one fit horrible and required major alterations. The parents and I began asking questions and she became very rude, making faces and speaking to us like we were dumb. I was completely embarrassed to put the girls and the parents in this situation. I told the owner that this was uncalled for and reminded her that I was about to spend well over $1,000 on the dresses, I told her that she could keep my $210 deposit and that she would be losing my business. She laughed at me and never apologized, instead she replied, "you will pay for everything" as we walked away she then blurted "typical Mexicans". Its a shame because she too is Hispanic and makes alot of money from all of these quinceaneras. I'm all about supporting businesses in Moreno Valley rather than driving to L.A., but the owner simply pushes you away because she doesn't value customers and the business we bring to our community. read more

My sisters both found there dresses here! The staff was very nice !!!! And we got a good discount

Walked in to find a dress for my daughter's baptism. The staff were eager to help and were very knowledgeable. I was able to find a dress I liked for my daughter. read more

DO NOT GO TO THIS STORE!!! The customer service is horrible, and the material is not what is advertised in the store. I went with my sister to buy a dress for her wedding, they didn't have the dress she likes in white, so the sales lady told her to try it in another color, and if she liked it they could order it in white. My sister liked it, they told her she had to pay in full, which I found odd. When the dress came in, it was a much thinner material, and completely see through, not what the last dress she tried on was made of! When she asked why it was much thinner the lady told her to just but a slip, my sister said she didn't want to have to do that. The sales lady became completely uncooperative and totally rude! She said "well if you've already made up your mind there is no point in arguing" the sales lady tried explaining that sometimes vendors change the material without notice, I was like ummmm that's robbery! You charged her for this material and switches it to something else, probably to benefit you as far as cost goes! The lady became even more rude when my sister got on her phone, she told my sister if she was too busy to talk to her that she should leave! We later found out that the ride sales lady was the MANAGER!!!! I have worked customer service and have never heard of anyone being treated like this! If you have a formal event, do not go here, they are rude, layers, and far too expensive!!!!! read more

I came here just looking for a dress for my mother in law. But not only did we come out with a beautiful dress for her but with the most cutest outfits for my twins. The girls here are extremely helpful we came in with a budget and she helped us out with finding us a few options. read more

The girls there are so sweet and always help my girls with their special occasion dresses. It's a small fee to try on the dresses but this I don't mind at all as it goes toward purchase and we know we are going to buy anyways. If they don't have the dress you want in stock then they can order as well with a deposit down. They have darling little girl accessories, shoes, and even tiaras for little princesses at fabulous prices . read more

Went in to buy my daughter her prom dress and received great service! Love that they don't mass order dresses of any one style so you are almost guaranteed a one of a kind! read more

I went in there to search for a dress with my friends daughter for her sweet sixteen birthday party and this blind chic was rude and standiffish from the jump. When we asked if she can try in a particular dress she told us the sales girl that was doing the fitting room and was busy with another customer. We wanted ti look at a particular drss and she started to take out somebooks but was interestes in a dress she had displayed. Minutes later she ended up getting us that dress for my friends daughter to try on. She lectured us about not taking pictures and we said we knew then when we saw the dress we didn't really I didn't really like it but she proceeded to tell me that it needed to be fitted and I told her that it was obvious that it would but it didn't matter because we didn't like it in and wanted to try another dress. She then said she wouldn't help us any further and wouldnt let us try on the other dress we picked out. She proceeded to argue with me and i told her she had a really bad attitude and horrible customer service. She proceeded to try an argue with me and then told me to leave the store. I told her I would as soon as my friends daughter got dressed and she still kept on and I had to tell her to stop talking to me. This lady is rude and has the worst people skills I've ever seen in my life. I would not recommend spending time in there nor your money. I will never go back there for anything. It's a shame she is the manager because she really brings down that store and cost it a lot of money. read more

I went in to look at wedding dresses with my mother in law and my mom and I asked if I could try on a dress the girl looked at me and said that she could not let me try on dresses unless I had an appointment I asked her if she had any appointments scheduled and she said no so I asked her to please make an exception. She called her "boss" and she made an exception. We were trying on dresses and found the perfect dress and we were ready to make a purchase and this lady with fake blonde hair ugly teeth gross lady marches in and tells me that I have to take off her dress and leave her store because I didn't have an appointment I was shocked we could no believe it she was being so nasty she got in my mother in laws face and started screaming at her I could no believe it . We will never shop there again she lost over 2000 dollars in sales because I was going to buy bridesmaid dresses and everything from her ... read more

My family and I took my niece to this store for a second visit in attempts to find her the perfect First Communion Dress. We were so impressed the first time we went with the service we received by the gentleman working there as he was so willing to help and offering to order dresses in for my niece we wanted to go back and look at a dress she found the last time we were there. When we walked in we were half greeted by the lady working in the store. We explained we were in last week and were looking for a specific dress for my niece to try on. When we located the dress ourselves, we approached the lady and asked if she could get it down so my niece could try it on. She explained to my sister unless we were going to buy today she would not allow my niece to try anything on risking the dress may become dirty. I could not believe what I was hearing. How could we know if we would like the dress on her if she was not allowed to try it on?! After posing this question to the associate she said it was very expensive to clean dresses and she would not allow her to try it on. I asked her if the other 3 people in her store were all there to buy? She stated yes. I shouted, "So you have pre-qualified all of these customers before waiting on them? They are all here to buy?!" She told me yes they were all they to buy and that's why they were being helped. I was stunned! I approached the other customers in the store asking if they were buying today which they all stated they were just looking. I couldn't believe the discrimination we were facing from the "owner" of this establishment. After her telling us she had been there for 5 years and she didn't need our business, we walked out. I DO NOT recommend this business to anyone! You will not be helped unless she believes you are going to buy. Further more, she has made it clear she does not need business so why should anyone give to her?! The worst customer service I have ever experienced! Buyers be ware! read more