ABSOLUTE WORST CUSTOMER SERVICE EVER. Black lady with glasses acted like we were an inconvenience... when all i had was a drop off & i asked for a scan & she was so rude & didn't offer any help. drive the extra miles & go anywhere else read more

FedEx Office Print & Ship Center - Printing Services Near Me - Riverside, California

I use FedEx Office Print & Ship Center from time to time. On my most recent visit, the lady at the front helped me repackage a valuable item I needed to send out. The box was large and well-secured with adjustable styrofoam inside. I was confident that this valuable would make its destination without any hiccups. This small store is located on Canyon Springs Parkway just south of the 60 freeway and west of Day Street, next to Rubio's and across from Target. They have a couple parking spots specifically for FedEx customers but those are a little hard to get out of since it's right next to the traffic stop. I would suggest parking just a few more steps out so you don't get oncoming cars that could potentially sneak up and hit your vehicle. Overall, I was able to get my package shipped out with ease and it arrived in good condition during the promised time. read more

I usually only come here for their computer/print stations. You're charged by the minute and their computers are slower than molasses. The store associates here are usually friendly and helpful. read more

Steer clear away from this place. You weigh your package you drop it off and then they give you a charge in addition to what you prepaid just horrible. Do not recommend at all go to UPS. read more

The employees here are helpful and pleasant people. They are also quick to call back up help once a line begins to form. I'm usually in a rush when I stop by therefore it's very important to know I can count on this place for speedy great service. read more

The office is clean, and the staff is efficient, and friendly. The parking is right in front and easy to get to. The location is ideal right near many other stores I go to off of Day St. . I was having a brain fog moment and the staff was patient with me. Five stars read more

terrible customer service from mary. simply asked a question about an $8 fee then asked for clarification and she was extremely rude when answering. dont go here! she sucks! read more

Walked in to ship a package that we already got labeled. They have a new system where you don't have to wait in line. One of the staff demonstrated the process and I was on my way in a few minutes. The service has gotten much better since the last time I visited the location. read more

Horrible!!! Please save yourself and not visit this location. Let me clarify, it's Josh! He has horrible customer service and he's extremely rude. He doesn't take accountability or represent FedEx well. I came in before closing to ask a question regarding my package and he said he can't help. He was rude and cut me off and didn't even try to assist. I was trying to explain what happen and he didn't care to assist. I would strongly recommend additional training. He lacks people skills, professionalism, and overall customer service skills. Additionally, the other reviews I seen also have complaints about him. read more

FedEx Office Print & Ship Center - FedEx Canyon Springs Location - Printing Services Near Me - Riverside, California

Had to ship out a package for my wife and this location was the closest to my house. Plenty of parking, but I would recommend NOT parking directly in front of the store since it's located at the corner as well as a lot of cars coming and going. The inside was extremely clean and looked to be a new business. I was greeted as I walked in, and told they would help me as soon as possible. Aaron ended up helping me and showed me the self package drop off and how easy it was to use the machine. Literally took less than a minute. Aaron was very friendly! Not having to stand in line allowed me to get in and out in less time than I expected, which added value to getting the rest of my errands finished sooner. read more

35min wait just to pick up a package horrible 35min wait just to pick up a package horrible 35min wait just to pick up a package horrible 35min wait just to pick up a package horrible read more

I went there to get some copies, I requested service to the person behind the counter and literally got ignored for some time, not recommended, no values, employees think they are doing consumers a favor. Management should look and pay more attention to costumer services, hired new employees or retrain the existing staff. read more

So I have to pick one star otherwise it would be zero. I'm a 64-year-old man who is pretty tech savvy. The pettiness of penny pinching and trying to get every last dime out of someone who just needs to print a few pages is unreal. Then the fact that you need a degree in engineering and computer science to figure out how to just print a few pages. If it were not for Mary I would've walked out stood outside and told everyone in the world that came to the door not to go in because it's toxic inside. FedEx you oughta be ashamed. Mary saved your business today. read more

Natasha was wonderful! I came in with what I thought was a tall order and she seamlessly got me through my experience.

This office gets a 4 star because of Cassandra. This is my second time using this facility and she is always so helpful. This time around I was shipping something to my daughter-n-law and picked up a box and some bubble wrap to send it off. Casandra looked at the box told me it was to big. She then proceeded to re box the item and tell me that they could use their stuffing to make the package more secure with no charge. Now thats customer service.. all the while doing this with a smile. I don't use shipping companies much so for the price and the service I thought it was quite fair, and even if it wasn't the customer service will have me continuing to use this location. read more

Last week I complimented one of their employees and was send a $5 off coupon. Today I tried to use the coupon and they said I needed to spend $30. I called customer service and this guy accused me of lying about a $5 coupon. This establishment already have a good amount of employees who have bad customer service now false advertisement. Thanks Cassandra for very bad customer service. I won't be back. read more

FedEx Office Print & Ship Center - Do you see where it says I have to spend $30 to get $5 off? Yeah me neither. - Printing Services Near Me - Riverside, California

The customer service here is horrible. I didn't catch his name, but the bald guy who works here is really rude. He spoke to me like I was inconveniencing him. Sorry you chose this job and you're miserable dude. read more

I needed to return two very large orders of area rugs I recently purchased back to the online vendors via FedEx. I'd say each order had about 8 rugs of various sizes, with the largest sizes being 6 by 9 feet, including the rug pads. Ikr! Talk about a task!! Thankfully, I didn't open each rug so I only had to repackage a few. I want to publicly thank Josh for the excellent customer service he provided me. Getting the rugs into my car by myself was a feat in and of itself. And I had to do that twice. I'm aware that FedEx offers pick-up service, but after printing all the return labels, I was having extreme difficulty identifying which label belonged on which item. The labels could have a little picture to help identify which rug needs to go on. Just lots of very little numbers that make no sense whatsoever!! Into the FedEx store I go. Luckily for me, Josh, FedEx associate, asked, "how can I help you today. " Long story long, he help me bring in the rugs, and quickly and efficiently helped me get my numerous labels attached and ready for shipping!! Yes, he's there to assist, I however, would like you to really understand that his assistance help relieve a tremendous amount of stress for me! I am so grateful to Josh! The ending of my review is that I thanked him and left, only to return a short while later with the 2nd order of rugs, to which I was lucky enough to again have Josh helped me complete my return order!!! I left FedEx feeling extremely relieved to finally get the rugs on their way and off my really long to-do list!! Thank you again Josh! Your kindness and customer service and professionalism absolutely Made My Day!! read more

I absolutely needed a help from somebody knowledgeable to send out a important document with a prepaid return envelope enclosed. An employee was super nice and helpful. I couldn't be any happier. Thank you FedEx for making the whole process easy and stress free!! read more

A friendly greeting from employees as you enter the door. Kind customer service by all their employees. The store is always clean and well stocked. read more

I have only been here twice, the 2nd time I came back was last month during the evening hour. I had to ship something to my sister out of state the gentleman that helped me in the front register printed my label, it was so quick and affordable. I was in and out quickly, which is a plus for me because I'm always in a rush. Good customer service. read more

Employees are rude. Bad costumer service. Don't go to this FedEx store. Use UPS much better.

Not sure they're properly trained to take an employee discount as they do not need to scan a badge and the customer doesn't need to have a FedEx account to use their employee discount. My family went to this location trying ship and have had nothing but a negative experience. The staff is rude and not helpful at all. The DM needs to work on this location. read more

FedEx Office Print & Ship Center located in Moreno Valley, off Day st. This place is in the same shopping center as Best Buy, El Polo Loco, Great Clips, and so forth. Before I came in, I already knew what I wanted to do. Print, Fax, & Leave. Print part was simple, no problem at all. Hardly any wait at all. Now faxing, oh me oh my. I probably waited about 20 mins just to finally fax something, not only that, the lady at the counter was sorta rude to me too. I just brushed it off, did my fax, and paid the man at the counter. I'll stick to the FedEx Office in Poway. read more

i've had a ps5 come and they are never here and delaying and now i'm going to have to pay for a special delivery i don't understand how hard it is to wait for some to make it home after work and children in school this is the second time read more

Good luck getting someone to pick up the phone. Horrible service and unresponsive. The phone just rings and rings but nobody picks up or sends to voicemail, it just disconnects like someone is doing it on purpose. Not a good look fir FedEx. read more

There isn't a day that I've gone in this location and have had a bad experience. The staff is always friendly, offer assistance, greet as soon as doors open and offer resolutions..... They are simply AMAZING, individually and as a team.... My visit was on Tuesday, 07/06/2021. Thank you for the continuing GREAT customer service.! read more

Victoria was extremely helpful for me. She spoke to me on the phone when I asked about the printing services, and she helped print my poster very quickly after I ordered it online. I am very happy with this service. Thank you Victoria and FedEx! read more

I wish there was a "Zero" option. I tried to send a package to Hong Kong from this location. I was told I had to have the zip code for the address. Hong Kong itself does not have postal codes and they certainly don't have a US "Zip" code. The gal argued and argued with me that unless I had a zip code for Hong Kong - I could take my package, leave and send it through other means. (Which I did) Listen carefully, Hong Kong does NOT have postal or certainly not US Zip codes!!! Fed Ex.com lists Hong Kong as a separate country - do NOT pick China, pick Hong Kong and then you can proceed without a zip code. Was a major headache. (Why don't FedEx employees know this?) Will ship our business items through others - avoid this location. read more

I was frustrated because I did not order enough invitations, so I took one of the originals to see if they could duplicate it on cardstock. I was a bit apprehensive for I thought I might have to do it myself. To my surprise and relief, the gentlemen explained they could print them and cut them to size. I did not have to worry about one thing! What might have taken me a couple of hours at home, took them 5 minutes! In addition, the store was stocked with the invitation sized envelopes. And, I was able to purchase Birthday Cards while I was there. Ted and Josh were professional, friendly, and did an excellent job on the invitations and on customer service! Thank you so much for such great service! read more

I was initially pleased with the cleanliness and calm feel in the store Many options to take care of my office However, when I stood in line to finalize my services ...a 35 minute wait! One person working , at 30 minutes ,,,two more walked in . Did not rush to open another cash register. Since they had my projects in their system, I had to stay. I will not return read more

They Throw you to voicemail even though they're open which means they have lazy employees and are completely ignorant to the fact that they are ruining the reputation of the company for in which they work. Seems like if it's not corporate this owner needs to get flagged. read more

Really bad service, i had my item tightly packed and secure, the girl kept asking me what do i have packed, when i told her it's an old laptop, she wanted to charge me 22 dollars for laptop case otherwise she wouldn't take my package. Ridiculous never fedex again read more

Went in Tuesday night to ship a box that I've been trying to ship for the last week, and found out The The charges were higher than I thought higher than expected. The lady that was helping me was very rude and not helpful at all. read more

Great customer service! I've come here about 2-3 times and all the customer service reps were courteous and very nice.

If you want anything done here that relates to printing or what I assumed (till now) Kinkos-FedEx were skilled and experts at, avoid this location at all costs. I needed a booklet printed and binded. Simple enough. Yet the one staff member present was only apparently trained in shipping rather than what they call production. What happened? I had to walk her through the steps on how to download, open and print a PDF. Ultimately, I spent 1 hour where it should of taken 15 minutes. The fault does not lie on the staff member but on the management who value cost minimization over the customer experience. Management.. shame on you. read more

The workers here are rude as heck !! They don't acknowledge you when you come in, when you try to get help they act like they are busy taping up a package. So my mother and I went to line up where u check out and pay so we would get help. They answer everything so rudely with an attitude then walk away like they are busy. When I ask again to help me look for the correct supplies she points and then walk back laughing. read more

Norma was extremely knowledgeable, helpful and had a great attitude! She was quick too!

I don't usually need to send anything FedEx, so I wasn't sure of the process. I received excellent customer service and I was in and out in about two minutes. This location is highly recommended. read more

Went in for simple lamination the girl seemed too busy to help me there were 3 other people working only 2 other people in the store very short and rude customer service obviously not key here! I didn't get her name it was covered.....(hmmmmm) Next time driving farther for the service. read more