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Lullaby Loaves

5.0 (2 reviews)
Closed 11:00 am - 1:30 pm

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11 months ago

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11 months ago

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Cold Stone Creamery

Cold Stone Creamery

2.9
(49 reviews)
7.6 km
$$

I came in the Monday after the 4th of July for a birthday cake and was nervous there wouldn't be a…read morelarge selection of cakes to choose from after the Holiday. To my surprise the freezer was fully stocked and was overwhelmed with how many choices there were to choose from. The young man behind the counter noticed me browsing and asked if I had any questions or needed help selecting a cake depending on allergy or preference which I found to be exceptionally kind. The cake was a HIT! The ice cream was amazing and cake was perfectly moist! We've come in a few times over the last few years for ice cream but we will definitely be purchasing our ice cream cakes from Cold Stone in the future!

I feel cheated and robbed from cold Stone creamery by the store manager, Anna…read more The first week of January 2026 I went to discuss and possibly order a cake for a birthday on Jan 31. I wanted an image put on top of the cake. There was no way to tell how this image would look on the cake because the store isn't equipped with the kind of technology that can drop and drag a photo so that you can see what it would look like on the square cake. I was very apprehensive Anna Constantly told me to trust her trust her trust her. I kept telling her that I need for her to understand what I want, it seemed to me that she was yessing me to death. And I kind of felt rushed and pressured into placing the order. And reluctantly, I did place the order but 24 hours later I changed my mind and I realized that she had no clue as to what I wanted. I didn't feel confident that she was going to make the cake the way that I wanted it and I know that I'm in my timeframe to cancel since there was three weeks to go before I needed the cake. Upon arriving to the store to cancel the cake, I was taken by surprise by Anna and her other colleagues that they did not know how to process a refund you would think you simply hand your debit card over and they reverse the transaction, but this was much too complicated for anyone inside of cold Stone creamery to even comprehend how it was done. My refund of $111.14 had to go to the corporate office, I asked Anna to give me a receipt, some sort of trust and faith that we mutually understood one another that my $111.14 refund was indeed coming back to me. She offered me no receipt she offered me no confidence whatsoever Ave other than her word alone that I will be getting a refund she told me to trust her. So 3 weeks later today is January 23, 2026. I still have not received my refund. When I called the store any one of the employees tell me that they are not educated or understand understand the refund process. So therefore I'm still waiting for my refund of $111.14 which I believe I am never going to receive. I feel cheated. I feel robbed. I will never trust this ice cream shop ever again. I am very disappointed in this whole entire process. I have never experienced something like this before and I think other people should also be warned when you shop in cold Stone creamery. They may or may not understand what you want and when you decide, you don't want the product because you don't feel confident that they could actually make what you want I think they get insulted and they try to give you a hard time to prevent you from taking your money back. I am going to fight with these people every single day until I get my money back.

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Cold Stone Creamery
Cold Stone Creamery
Cold Stone Creamery

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Lullaby Loaves - desserts - Updated July 2026

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