They are NOT the Lululemon they used to be. The store layout, employees, employee store staffing, store telephone contacting and merchandise are 1000% different than what it was before. The brand doesn't listen to consumers when it comes to deliverables of merch coming in basics colors like: BLACK, WHITE, NAVY, GREY and RED. The color selection now is sherbets for spring but try and find shorts w/ tees and tanks in basics? You can't! Try calling the store and getting a live person to pick up? You won't! On a positive note: they still hem their overly long items for FREE! So I guess they are fine with allowing Vuori and Alo to take over their share of the market since they seem to be backing out of it through these cost cutting measures? Sad, I used to shop here every Saturday and knew the entire store. read more

I just love Lululemon! The Friday staff were exceptional. Of course I go in for an item, and it's sold out. I left with a new style leggings, the Align HR jogger and the Align racerback top. The fabric is buttery smooth and fit so well. read more

I came in yesterday and needed help with a more complicated merchandise request. The internet was down in the whole area and the first employee I spoke with said they couldn't help me so I asked to speak with a supervisor. Carlos, the supervisor was able to help with the request and even followed up once I left. My issue was resolved! Thank you! read more

It's been over a decade since I've updated this review, so cute how much you change in that amount of time. Hand to God you can check my bank account records I used to keep the electricity on here. Not something I'm proud of, but I'd walk down daily to shop. That changed A LOT over the past eleven years. I'd be lying to say I've been a customer much at all for years but this past weekend bff (of all ppl) commented on how much he liked the new color in the window. I called it Bruin blue to immediately be corrected and told Bruin blue has a very specific color code and this isn't it. Ok, but it's close ;) The UCLA Bruins colors HEX codes are #2D68C4 for blue and #F2A900 for gold, in case you felt like learning something new today. His birthday was coming up so I walked down to pick up a pair of running shorts for him. I wanted the 5inch inseam but they only had his size in the 7inch inseam so I snagged those. I totes forgot about my spin instructor discount (25%off) which is hella sweet (if you teach group fitness classes, I def recommend signing up) and I was told they do free alterations. I have enough athletic wear to never repeat a piece for about two years straight so I don't have a strong need to shop here. It's also no longer my fav brand as it was when I was much younger. The shorts are great for my bestie! He likes them. The quality of the line is still quite nice. I've biked tens of thousands of miles in this gear, ran dozens and dozens of races, summit countless mountains in lulu gear. There are just a bunch of other brands I've became more loyal to as the years have gone on. Service was great, it's always been. read more

Awesome location with some of the best customer service and care that I've experienced in retail. Carlos went above and beyond to help us with an exchange. We truly appreciate his help and kindness during the busy, post holiday season rush. Everyone else was also beyond kind and helpful. Absolutely love this location and again, thanks Carlos! Adi & Josh read more

The employees here are really nice! Much nicer than other Lululemon stores I've been to. I came on a Friday night to get a present for my best friend. The employees at the checkout were so kind and patient and wrapped the sweatshirt I chose for her up in tissue paper, even including some for the bag as well. I know it's a small gesture, but they totally could have just given me a gift receipt and called it a day. I didn't get their names but they totally went the extra mile to make her gift look extra nice. Thank you!!! read more

lululemon - Accessories Near Me - Los Angeles, California

My recent purchase of the ABC Pants was a complete letdown. The sizing was way off. I own several pairs of Lululemon pants in the same size, and this one fit like it was at least two sizes smaller. I even brought another pair I own to the store to show the difference. We compared it side by side with both my own pair and another in-store item of the same size. It was obvious to everyone, including the store staff, that the pair I received was defective. What made things worse was how Lululemon handled it. I agreed to exchange it, but they tried to charge me the price difference because I had bought mine on sale ((just 20 percent off, not some crazy deal). That is absurd! I should not have to pay more to replace an item that never should have passed quality control. When I asked for a refund, they said the best they could offer was store credit. That is unacceptable. Selling a defective product and refusing to issue a proper refund is not just poor customer service. It shows a lack of accountability and respect. I expected much better from a premium brand. This experience seriously damaged my trust in Lululemon and how they treat their customers when something goes wrong. read more

I found the best suit for yoga. The quality is amazing. thank you, Samantha for best customer service and amazing attitude and helping me find exactly what I needed. read more

Do not buy from this location then you'll have a problem with return I bought for my family and it didn't fit them so i came last week and got my money back from employee and today same item Carlos manager wants to give me store credit Why? He feels if he's a manager he can do whatever i'll definitely complain to distract m and costomer service read more

Seriously the best customer service, you just don't get service like this anymore. It was my first time in a lululemon. I don't usually work out so I don't own much workout clothes lol. However, I've gained some weight recently and have noticed some of the cheaper brands tend to fold on me in the stomach area or are uncomfortable to do yoga in. I was nervous going into lululemon because they don't have the normal Small, Medium, Large sizing and I had no idea what size to start at. I'm a little self conscious from the weight gain and the staff were so helpful and I found my perfect size! I can't believe in all the years I've lived in Studio City I've never been in here, I will definitely be back and I highly suggest this location. read more

Excellent location! The Hiring manager Brittany helped me out with tremendous customer service. She was very attentive to me and ran to the back several times to help me with the correct sizing I needed! Troy at the front desk was very well spoken, professional and able to assist me with gift receipts for my purchase! I would definitely recommend stopping by the Lululemon location! read more

A HUGE shout out to the team at the Studio City Lululemon store. Theresa, Brittany, Lauren, Katherine, and Francisco just provided the best customer service that I've ever had at any retail establishment. They were friendly without being over-hovering, they know their products, they gave great suggestions, found my size in the style I was looking for, and were all-around kind, professional, upbeat, and fun. I came in sad and depressed because I have an autoimmune disorder that's flaring right now. I'm leaving happy and hopeful, with a smile on my face. I'm also leaving with a GORGEOUS white workout skirt with built-in shorts and two pairs of shorts for my hubby as a gift. Plus: Francisco helped me download the free 30-day trial of the Mirror app! He gave me a general overview of it, and I'm looking forward to a month of free home workouts! Theresa knows her stuff about workout skirts for dancing (I'm doing tap dance right now, and she taps too -- neat coincidence!). Lululemon products are superb. However, their merchandise quality is surpassed only by their rockin' customer service. Theresa, Brittany, Lauren, Katherine, Francisco -- thanks so much for the great shopping experience and the spirit uplift. read more

lululemon - Lululemon retail -- the BEST - Accessories Near Me - Los Angeles, California

This store rejected an international return when they should have been able to accept it according to lululemon online customer service.. the 2 people working in store on the evening of Feb 11 were highly unhelpful. read more

10 stars for Troy! He was so patient and helpful today as I buying birthday gifts for my daughter. Thank you Troy!

The customer service was unacceptable. The salesperson at the cashier exhibited a negative attitude and lacked self-confidence.

If you are a Spectrum user with an Apple product, DO NOT consider the purchase of The Mirror. There are constant connection issues. Tech support continues to be rather ineffective. I regret the purchase, and do not wish you the frustration that comes with it. read more

Russell in the studio city Lululemon went above and beyond to help me... I was dreading going in to do the return, but he was so knowledgeable and so helpful. I cannot say enough ..definitely will be going back. read more

I LOVE THIS LOCATION and LOVE TAZ She is an amazing helper and truly cares about you and always is wanting to help

Jasmine was really helpful in finding exactly what I was looking for (a gift) and then special ordering it for me. The other item I had purchased online, and was here to pick up -- Jasmine very kindly wrapped nicely for me. I think their products are absolutely marvelous, and anyone I gift these to, always admires their quality and comfort, and I see them wearing their gifts often. So, needless to say, I'll be buying a lot more here in the future. It isn't the cheapest, but it's definitely worth the money! read more

I bought a pair of pants from this company and kept it to use for a special day. Finally, I took these pants out of the bag and used them, but I noticed that there was a hole on the side of the pocket of these pants because of the inappropriate design. It is very ugly and in a bad shape, and no matter what I do, it does not show itself well on the body, as a result, I called the exchange department, and each time they said with different excuses that the problem is not the pants and that I have a problem, however, I am satisfied. I didn't and I want to say that the customer service of this company is not good at all and unfortunately I am not satisfied with this company at all and I do not recommend it to anyone. read more

lululemon - Next to the pocket, the pants show their wrinkled and ugly shape - Accessories Near Me - Los Angeles, California

Lululemon staff are always so helpful and accommodating as we had issues with size and couldn't find any in store but was able to get them online shipped to us. Love their high quality clothing that last a very long time! read more

Lea was super helpful and knowledgable with helping me choose the best most comfortable fit and style to meet my needs. Everyone at that store was also super friendly and helpful and I really appreciated all of their positivity and care. I loved how they didn't judge me by my size and needs. I felt super accepted here as an individual. Thank you guys. I love everything you guys helped me purchase. read more

Lululemon store with easy parking. I visit several local Lululemon stores on a weekly basis. This one is on of my favorites. It's located on a busy but convenient Boulevard with a huge free parking lot (for local stores) to the rear. It also has a small dedicated lot which fits about 5 cars. The store seems bigger than the Lululemon shop in the Topanga Mall and slightly bigger the Valencia store. I could be wrong... but it's always decently stocked. If they don't have an item in store, they can have it shipped to you or the store from another store. Staff at this shop is amazing! Everyone is incredibly friendly and helpful. The store was also neat and well- organized. Another bonus... gender specific restrooms. read more

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* her name is Brittany:) I didn't get a chance to get her name but today she was wearing a white top, had colored eyes, and dark hair. Pretty and sweet as well as very attentive. She helped and explained in a efficient manner. While she was helping me another customer started talking over us basically demanding help and she kindly told her she would help her as soon as she finished helping me. I really appreciated her! She was LEGIT helping like everyone except one person who had a young gentleman helping her the entire time I was there. She got so much done while putting things way. The world needs more people like her. Thank you again! Hoping lulu brings back the movement leggings back. They were my faves. read more

I just went to this location to do an exchange. They were so nice and helpful. I wish I had gotten the girls name that helped me so I could thank her. She made the whole process so easy. I can get bad social anxiety shopping. Especially in stores dealing with people in person for returns/exchanges. I felt so at ease. She was able to find the exact shirt I wanted and had it shipped to me. I will definitely be shopping this location again. 5 stars for the service. read more

Love their stuff. Great quality Service is very good Love this store Great place for a gift to somebody read more

I wanted to give an updated review of the studio city store and a big thank you to Brittany who has worked at this location for 4 years. She went over and beyond to be helpful ! To educate me on the different fabric fittings and what pants were meant for each sport. I never knew there was a pant for hiking, one for yoga and one for even doing a marathon!! And I've owned at least a dozen pair of lulu's. Nobody has ever explained to me the difference of the fabric material and why they work better with one sport over the other. Super friendly, super patient & a big smile Thank you lulu for Having this kind of employee available she truly made my shopping experience extra special I'll be back Can't say enough for the service I got from Michelle today purchasing my new Lululemon Workout pants. I hate shopping and she made the whole experience super easy and fast. In and out the door with the very most perfect pair of pants for me. Super sweet not pushy just super helpful and friendly. Thank you Much. read more

My wife dragged me into this store so she can get leggings while I was there I notice 2 workers talking & working on a workout equipment called "Mirror". Both of them Francisco & Gabby ask me if I had any questions about the Mirror. They went over the classes that were on the mirror app & I told them during the quarantine how much I enjoyed working out at home & they told me to try free 14 day demo which I did . I had a lot questions before I ordered the Mirror & it felt like anytime I email Francisco he would respond right away. I didn't get good service from him I felt I got great service which is very hard to find these days. THANK YOU!!! Both Francisco & Gabby for this purchase I just made. Also the installation of the Mirror went very smooth everything works & looks great!!!! read more

lululemon - Accessories Near Me - Los Angeles, California

What a fantastic shopping experience, I thought to myself after I had left today. It started with a fantastic gentleman by the name of Renato, who greeted me warmly and thoroughly helped me pick out every piece of gym wear I could have wanted. Renato was such a passionate and positive soul throughout the entire buying experience, he went into detail on the items he pulled, went above and beyond to make sure I could get the items that weren't in store, online and stuck around near the fitting rooms to ascertain that I had all the right sizes. I can't say enough good things about my experience today which wouldn't have been the same without Renato! read more

I stopped by this location to pick up a gift for my coworker and had a great experience. The lady at the front greeted me right away and was super helpful/ attentive helping me find the item I wanted. Furthermore, I thought it was really sweet of her to add tissue paper and a gift receipt in the bag cause she knew it was a gift! read more

Sale, Sale, Final Sale! They currently have a sale rack by the fitting room area assorted by various sizes. So I got myself two pairs of socks on sale to keep my feet happy throughout the year. In addition, my sister had gotten me a lovely Lululemon purse as a Christmas present while we were shopping at the Waikiki store in Hawaii over the holidays. As much as I loved it I felt I could get more bang for the buck if I exchanged it with my gift receipt to get a pair of Lululemon pants, which I did. After trying on 5-6x pairs, I decided to get the newest Fast & Free Tights that came in the color black, which was going at the retail price for $128. I love this location because they are so friendly and so helpful, always!!!! read more

I came here to exchange my yoga mat for something that suited me better and Taz made that experience very easy and pleasant. She was very helpful, patient and accommodating and didn't passively shame me for returning a used item lmao. Thanks Taz you are lovely! read more

I called the this store to see if they could do an exchange for an item that no store had in stock (at least in the west coast) and Britney was the young lady I spoke too - she was very gracias. I came to the store and it couldn't have been a smoother transaction! She took such good care of me! I wish every retail company had someone like her in their stores representing their brands because I tell you, customer service has gone out the window! This is why no one shops at the retail stores anymore. They DREAD the customer service. It's gotten so bad, which is why I do most of my shopping online. I will say that if customer service was more pleasant going out on the town, I would definitely be at the stores more. Sooooooo... THANK YOU BRITNEY FOR MAKING ME RETAIL EXPERIENCE OUTSTANDING! read more

lululemon - Accessories Near Me - Los Angeles, California

This Lululemon store is located in a busy plaza. It is difficult to find from the rear, as it is tucked between two larger buildings. However, the Lulu insignia and the writing on the back of the building are very recognizable. I will say, though, that the back of the store is quite unappealing and looks run down. Luckily, inside the store is quite modern, clean, and well-organized, as you would expect. The color scheme is very appealing. The staff is also quite friendly. parking - free lot read more

BrI, at the Victoria Gardens store helped me return an item. She was amazing at how quick, fast , efficient and helpful she was. All with a smile on her face and with enthusiasm. She was so nice!! Thank you, Bri! I'm a fitness instructor, so I'll be back to Lulu because of you! read more

I came in needing yoga pants and sweats, but had never been to a lululemon before so I was a little overwhelmed by all the options. Taz came over right away and was incredible helpful and patient! She was very knowledgeable about the different products and made the whole process so much easier. My husband also had a great experience looking for dress pants and shorts with Russell. We'll definitely be back! read more

One of the locations with the best customer service I've received at lululemon. I always get greeted when I enter, and there is always someone to help. All the associates are always very helpful and friendly. I have gone here several times, both to shop and to get something fixed. I have gotten a hole fixed, pants hemmed, and new drawstrings on a jacket. They take my stuff with no problem and give about 2 weeks and call to let me know when it's done. I am a lululemon addict!! So I have been to many. Only reason I give it 4 stars is because it's a lot smaller than many I've been to and they hardly ever have what I'm looking for. I like getting different colors of yoga pants and they always have the popular black of course. The sale section is also small, but again, I'm comparing to places like Santa Monica, Melrose and Glendale. Other than that, this location is great! Parking is in the back and it's in a plaza so there is plenty of space! It is located near the thrift store. Lululemon always offers free classes like yoga or workout classes which I haven't tried yet but definitely plan to someday! read more

lululemon - I literally have over 50 of these bags. They make the best grocery bags! - Accessories Near Me - Los Angeles, California

Came in to look for some pants and/or a jacket and the customer service was terrific!! Super helpful. Probably the most caring/polite customer service I have ever encountered for a clothing store. I am a very picky person, so I spent an hour trying and choosing different items and they were super patient and helpful during that whole time. Definitely recommend this location! read more

Shoutout to Brandt and the rest of the team for helping me hem my leggings. They were ready for pickup within less than a week and I was able to try them on right away. One of my leggings also had a tear so they were super attentive at helping me find an alternative replacement pair. I'll definitely return to this store next time I need to buy athletic wear in person! read more

What a great experience i had today . Had the absolute best sales person by the name of Isabel who was a godsend . I was needing a few running shorts and she was took care of me and suggested some great items . She was awesome !!! I will definitely be back . Thank you Isabel and staff !! 5 stars all the way read more