The ladies here can be a hit and miss when they are helping you. I had to exchange an item. They told me it was out of stock and they will need to order it. I agreed to them ordering it for me and calling me when it was available. The cashier told me they had one in the back and she brought it. I guess the other lady was just not motivated enough to go and find it. For what they charge, they should have more motivation to provide a better experience when shopping and spending money like that. read more

Nice,clean and big location. Employees are nice most of the time. They have a good selection but very limited on smaller sizes. The offer to order online but a lot of the times customers need the items that day. I recommend they order more of size small and medium sizes if they know they are a high volume store. Prices as you all know are one high end. Overall good experience! read more

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I visited the Lululemon Rancho Cucamonga store on November 29, 2024, after receiving an online order with the security tag still attached. I had to drive to the store to get it removed. When I arrived, the staff showed no apology and no sense of responsibility, even though this mistake came from Lululemon. They asked me to wait on the side, and I ended up waiting 30 minutes before the assistant manager on duty came out -- a female manager whose name starts with B. Her attitude was extremely disappointing: impatient, dismissive, and unfriendly. She repeatedly told me that "online orders have nothing to do with the store," and still offered no apology, no courtesy, and no basic professionalism. As a long-time customer, this is by far the worst service I've experienced at Lululemon. I hope the company takes this seriously and improves the management at this location. read more

Lululemon - Victoria Gardens - With a security tag?! - Women's Clothing Near Me - Rancho Cucamonga, California

Good customer service. Very clean and organized. I have been to this location multiple times and have never had a problem.

I've been going to this location but today is a horrible day experience! The staff are so rude , and no concept of customer service . No shame rolling eyes in front of the of a paying customer as if we are just inconvenienced for her . Definitely will bring my business somewhere else ! read more

All merchandise was easy to find, and staff greeted customers when they entered. They even welcomed me to fitting rooms when I was carrying an armful of clothes and did not pressure me to buy anything. Customer service was great, and I was happy to finally see what sizes I am on the Lululemon sizing charts! read more

I have called the store MULTIPLE times on MULTIPLE days at various times throughout the day and no one answers the phone, not once! Horrible customer service. I wanted to know if they had something in stock before I drove all the way there. I'm not begging to give them my business. If you can't answer the phone to answer a simple question, I'm not giving you my business. I will get a different brand. read more

Wanted to love Lululemon but holly smokes they're expensive AF! The employees are friendly and helpful. I'm just way toooooo cheap to ever spend that much on workout clothes that I'm going to sweat in lol. read more

This store is pretty awesome I love how every thing is setup. They have a variety of quality athletic wear for the ladies. Shopping around is fun when the environment is presentable in appearance and the the staff is welcoming. They had a nice little rush at this time so it was difficult to get any help from someone as I had a few questions. I found a pretty nice backpack here for my wifey but it had some damage, the young lady, looked at me as if I was a peasant for asking if they discount the price on the damaged items since they didn't have another one available. "We don't do that here" lol well I am sorry I grew up on Walmart stuff lmao... It is a really cool bag by the way. I liked it for her but I am not purchasing damaged goods for full price. I purchased it from them online instead, you still received my money Lulu... read more

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Bought the palazzo pant on 4/5 and had to get them hemmed because they were excessively long. I'm 5'7 for reference. The thing that got me was that they said it would take 7 to 10 business days to get the pants back and it took 15 business days or three weeks to get the pants returned to me. I finally received an email notifying me my pants were ready and when I went to pick them up, the lady grabbed the pants for me in the back and asked me if I wanted a bag. Umm yeah, I need a bag, it should be common sense. Do you expect me to walk around the mall with pants in my hand? Secondly, I got my new pants back all wrinkled, you would think if you're paying $128 for some yoga pants it wouldn't look like someone had them in a clothes hamper for 3 weeks. read more

I went in and received the best service from Madison today on 1/5/26. After going to the Lululemon in Tyler Mall, and having issues with getting a pair of leggings quality promised, I was quite disappointed since I had the physical receipt yet when it didn't show up on my account I was told that nothing could be done. I decided to come to a different store with the home of getting the issue solved. That's when Madison was able to solve the issue with no problems and was extremely helpful in the process. I truly hope all employees were this attentive but so far Madison stood out in her customer service skills. read more

Yesterday, my husband took me shopping for my 50th birthday. I bought a jacket at the Lululemon store and then we went to grab lunch and drinks. While at lunch, my wallet was stolen out of my purse. I was notified by my bank that someone just tried to run $2200 and then $900 At Lululemon. My husband and I ran to the store and saw the couple using my stolen cards. They did get away but the employees at Lulu were amazing and gave reports to the police. Andres, the manager on duty even offered to refund me for my jacket! I was so happy with how we were treated in this difficult situation. Thank you to Andres and all of the employees on duty yesterday! You have a loyal Lulu customer for life! read more

Late post meant to post on 04/29/23 Super appreciate the customer service I received from Lauren G. Today at this location!!! She was super helpful and went the extra mile of asking her manager about my defective hiking backpack! She deserves a raise come employee performance reviews! I definitely would recommend Lululemon especially because of the good quality and customer service I have received!!! Thanks Lauren!!! read more

Lululemon - Victoria Gardens - Girls day - Women's Clothing Near Me - Rancho Cucamonga, California

Visited this location 8/25 around 11 am and the lady who helped my husband and I check out, unfortunately made it an awkward experience. At first she was kind but as soon as I inquired about my husbands law enforcement discount being linked to our account, her entire demeanor changed. We had two emails on file and neither had his discount linked, no big deal he was present with all required identification needed. He provided his work ID and drivers licenses as requested but she rudely made it a point this was a "one time courtesy " and "next time we won't honor it, you need to do it before online before you come in" then I mentioned one of the two items bought was a gift and if I could have one additional bag . She ignored my request and decided to tell me if I buy for other people than my discount will be revoked on the "back end". So I said okay and again asked for one additional check out bag , which she eventually gave me. My husband and I definitely felt a change of attitude the moment we announced we were a law enforcement family, this employee should be more professional and not let her obvious negative personal feelings regarding law enforcement conflict with her work because she represents lululemon. read more

I love the clothing but the in-store experience is meh! They never have a size or color you're looking for. Especially, if you're wanting a XL or larger size. Their return policy is only 30 days with tags attached. You can order something and their shipping takes forever and I mean, forever! You ask them about it and you'll get the response, "When I order stuff, I get it fast!" This is false information. I never received a package fast from this retailer or know someone that has. Returns are easy at this location if you buy online. The colors and design are very basic. Parking sucks! With all this mentioned, I love LuLuLemon clothes but really love buying online instead. Normally a waste of time to go in store, unless I'm looking for socks. read more

I walked by a total of 5 employees and none of them offered any help to me. I have been to many Lululemon stores and they have always helped me. Very disappointed, when you are spending $100 and up on a pair of pants, you expect a simple hello. Very disappointed , won't be coming back read more

Horrible customer service, I came in looking to buy a pair of leggings and I needed help looking for my size. None of the employees offered to help, went into the fitting room worker didn't even offer to help out as well. All the girls just stare at you with a bothered face and make you not feel welcomed at all. read more

I really like their pants and clothes. The new ones are so beautiful. I really like their pants and clothes. The new models are beautiful. It would be better if there is a discount. read more

Lululemon - Victoria Gardens - I really like their pants and clothes. The new ones are so beautiful. - Women's Clothing Near Me - Rancho Cucamonga, California

Dakota was amazing, she helped me find my size while I was in the changing room trying on different bottoms. read more

Lululemon - Victoria Gardens - New Location - Women's Clothing Near Me - Rancho Cucamonga, California

I went to this location to pick out some Christmas presents. I had found some items that I was going to purchase and was standing in line. Along the line is a display table with some of the belt bags. I was looking at the different colors but didn't like the colors that were on the table (all of the bags were black or Disney print). I saw one of the staff members had opened a drawer on the display and in the drawer there were many different colors that were not on the table. When I got closer to the drawer I opened it and pulled out the pink bag I had seen. That is the color I had been looking for. The employee walked up behind me and loudly yelled at me to not open the drawer and that was there overflow stock. I put my items down and walked out of the store. I ended up purchasing the items online. The employee was extremely rude and never asked if I needed help or anything. I felt like I was being scolded like a child. Needless to say I will never shop at this location again. read more

Went in to do some exchanges on some leggings I had for newer ones and Stevie was so amazing! She helped another associate at the register with my exchange and made sure I was taken cared of. She answered all my questions and even went to the floor with me and helped me picked the best alternatives. Came to check on me and checked back stock multiple times as well. Really outdid herself and made me feel so happy leaving with amazing new pieces :) Keep it up Stevie! read more

Came in yesterday. They moved to the corner spot on the same street much bigger location. All the staff is super friendly. Great selection of goodies. I bough a sweater. They have tons of belt bags in different colors, lots of shorts and tons of great sports bras. The best leggings you will buy. read more

Went in the other day to exchange some pants and Maddie Helped me I'm not sure the spelling but I hope she sees this Review or her manager. So helpful and just gave real one vibes I appreciate her and her help read more

Store is clean and well kept, staff are nice welcoming, easy to approach. Some items purchased online that needed to be returned/ exchanged at this store and no fuss at all. They even helped me to order the right size online.My only issue is answering my phone call .Multiple times of calling the store but no one answered. I left a message but no return call. I emailed but it was answered few days after.The reason for the call was about hemming. So I went to the store only to find out that hemming was on hold till after new years.Thats was my only issue. Other than that , I like this store , staff are nice . read more

I have really started getting into their clothing. The pants are great and can really feel the quality of their shirts. The staff here is very helpful. Free tailoring is a plus. The only thing is that sometimes they are low on sizes. read more

Loved my experience here! Emily helped me out so much and made it such an easy experience with her recommendations! Christmas shopping for my girlfriend has never been so easy! Thank you Emily!!! read more

Over the years this location has become easily one of my worst ones to do business with. I'm not sure if it's because it's located in Victoria Gardens, so it is Rancho Cucamonga and one of the "nicer" areas of the Inland Empire, but the associates in this location have a sense of snobbery with their interactions with you. The interactions with associates is much better at the locations in South Coast Plaza, Irvine Spectrum, or Fashion Island. So locations where there is a clear difference in income levels compared to the Inland Empire in areas, but a much better user experience in terms of service and associate interactions. Better interactions with customers can lead to higher chances of sales and increasing overall store profits, but I know which store I won't purchase things from anymore. read more

Love me some lululemon and their stores are awesome. Dropped a bunch of money here recently and love every piece! And if your clothing has a defect they fix it for free. I highly recommend! read more

On Thursday evening around 3pm me and my friend went in this store to look for a specific item. We were watched and followed around the store by this lady who had burgundy hair with a red sash around her and body. She did NOT greet us when we walked in. Instead she watched us and followed us around the store which was uncomfortable and made me not want to shop there ever again. Keep in mind this was my first and LAST time ever coming here. But it didn't stop there. It was an Asian lady im not sure if she was a customer or worker but she looked at me and my friend with a disgusted look on her face. 0/10 I don't recommend I rather stick to online shopping because "good customer service" doesn't exist. read more

Not sure why the doors are all closed at 8:36 when store hours are suppose to be until 9. Needed a few grad gifts.

Nice location, good options. Walked in to check out some items that I had been looking at online. Its def. pricey but a good investment! The back wall was a little messy, which I thought was weird as it was a random day during the week during lunch. Other than that there was a good selection but I was unable to find the pieces I was looking for. read more

I purchased my first lululemon leggings a month ago at the Irvine location and after 3 weeks they ripped at the back calf area. I brought them inside and was given a gift card since the color I wanted wasn't available. No hesitation at all and no questions asked. The service was amazing and without any judgement! I can Honestly say now I understand why lululemon's are amazing and worth it. read more

Rodann roxann something a little different? I can't remember exactly but she was extremely kind and helpful. She grabbed me multiple sizes and colors in everything I needed while I was in the changing room. I have recently gained some weight and was unsure of my size and she was so kind about helping me retrieve the correct sizes and even recommended some different styles. At first I was dredging asking for so many different things, I felt like such a annoying customer. But she assured me it was okay and she enjoyed helping me and make me feel comfortable and took away my anxieties and insecurities Thanks girl!!!!!! read more

"The wait list is currently approximately 50 minutes." So I waited an hour to make an exchange, not how I wanted to spend my Friday afternoon, but I needed to make the exchange. After an hour I was told there were still 4 people ahead of me on the waitlist and they didn't know how much longer it would be. Apparently their employees were feeling uncomfortable allowing 9 people in the store, so they were now only allowing 4. My time is valuable, I am disappointed that Lululemon does not appreciate my time. I believe they could have safely and easily allowed me to make an exchange, even if it was outdoors. They are not doing anything to make the shopping experience pleasant for their customers. read more

Tried to stop in here as there was only one person in line and from what I could see maybe 4 shoppers inside . The store is small I get that , and we are in a pandemic . The employee told me it would be over an hour wait . Really I'm second in line and would have to wait an hour ! Apparently lululemon does not want my business otherwise why make it so hard to shop . I still got my shopping needs meet though as there is an ATHLETA store not far . ATHLETA has great quality items and a full range of sizes . It was easy to get into and without the pretentious red rope attitude . Who do you think you are lulu. ? read more

I love lululemon I always tell my friends to try it. It is pricey but the quality and customer service is the best. I always run, work out with my lululemons. Sports bra , shorts and my luxtreme pant is the best. I love how some pants have pocket on side. Very handy tobuse when im running. read more

Lululemon - Victoria Gardens - Lulus - Women's Clothing Near Me - Rancho Cucamonga, California

I absolutely love lululemon products, and when I saw the flare leggings I was super excited! Unfortunately, they were extremely long on me. An employee told me that if I wanted to try and hem them, I could always return them if I still didn't like the fit after hemming. Unfortunately, they still looked funny on me. I was unaware that you could not return a hemmed item, as the employee told me. Thank goodness, Vanessa at lululemon helped me get this issue resolved and assisted me in getting my return. Thank you Vanessa! read more

Horrible costumer service, maximum capacity with 2 people inside, I was in the waiting list, super rude, and the return policy it's ridiculous, never buying here again, plus it's so overpriced... read more

Terrible service! They can't even answer their phones. I called during different times of the day across the last 3 days. I will not be stepping into the store, because if my calls cannot be answered, then I don't expect in-person service to be any better. I have sent a complaint to their general contact us feature and will be cancelling my store pick up order. read more

been to sooo many locations across the country and this location consistently has the worse customer service. 1 star because they have a virtual check in so you don't have to stand in line the entire 1.5 hours. Another star bc have 5 customers in the store at one time so I appreciate that they're abiding by COVID regulations. They have about 4-6 workers at one time and even with a limited number of customers they don't bother to help you out at allll. they're appear to be busy standing at the front doing nothing. can't wait for Brea to open back up. read more