Really bad. I asked for a sample and the guy there would only give it to me if I gave him my phone number and email. The sample was for work, so gave it to him. You know what happened from there. Junk emails everyday and he kept calling and bugging me everyday. When I told him to stop, another employee started calling. Horrible horrible place. It reminds me of the Gyms in the 90s. Just a hard sell on crappy flooring. The prices there aren't bad, but it's never worth it to support a company like that. I've dealt with 3 different locations in the last year and they're all the same. Also like used car dealerships of the 80s except these sales guys are just making money to buy their new "Beats" headphones or the new iPhone. I'm a purchaser for a studio. That's the only reason I ever go there. It's because somebody is requiring me to get quotes from them. If you ever go there, just listen to what kind of bulls#1t they're telling to other customers. "You'd have to buy it now, for that price." "This flooring goes fast. I can't guarantee it'll be available later." You know the lines. Avoid this place unless you like supporting these kind of con artist sales people. read more

The woman helping us purchase floors was friendly and very knowledgeable. The installers were amazing, very good at their job. It was done within hours and looks GORGEOUS. We had some complicated corners and they handled them no problem. Some of our house is still under construction so they couldn't install a few of the transitions so they cut them to size and left us instructions on how to do it ourselves when the rest of the house was ready. Great prices, great floors, great people. read more

Calvina is the best!!! She helped us find exactly what we needed for our bathroom last year. Then we wanted one more box of the same product and reached out to her. She remembered us but had no more of that specific product. She found it for us at another LL store and put it on hold. Excellent service and these guys know what they're doing. Great prices too. read more

Not a bad thing to say! I needed flooring so I came into the showroom, the guy at the counter was helpful so we picked the floor, paid and took it home to install it. No hassle no issues and I would definitely come back. P.S Anyone buying floors please tip the guys at the warehouse because I tipped the guy and apparantly it isn't common. This guy lifted heavy ass boxes into my car which I'm sure he does day in and day out so pretty please with sugar on top..TIP THE GUYS AT THE F$%#@G WAREHOUSE! read more

Good place to order your floor materials from there was a little mix up with our flooring but Matt the store manager took care of us and made it right and our floor looks amazing I highly recommend these guys! read more

calvina was fantastic to work with. she went above and beyond, found what I needed to complete the project, even when there was discontinued or limited stock and product would have to be pulled from multiple warehouses. my situation was challenging as I didn't know if I needed something in weeks or months. in the end I no longer needed my order so I had to cancel it, but I'd be remiss if I didn't leave a five-star review. I greatly appreciate the experience and effort she put into helping me. read more

Went in yesterday and it was such an easy process to get the floor we wanted . Both employees were really helpful and nice . I would really recommend going here . read more

We had a wonderful experience. The wood was beautiful and the installation by American Flooring experts was perfect. The 4 man crew worked efficiently as a team and got the job done in 1 day (office, hallway and closet). read more

The crew at this Lumber Liquidators were amazing! Bought the flooring @ LL & had them do the installation. The floors look Fabulous & the install crew were professional from the moment they arrived on time til the end of the job. read more

I would give it a zero if possible. Product ok, but customer service TERRIBLE. I returned 7 unopened boxes for a $453 credit. Three weeks later my credit card was still not credited. I just kept getting the run around between the national office and the store. No one was disputing the credit, but could not explain why it had not posted to my account. Fortunately my credit card went to bat for me. Stay away prices not worth the headache, barely better than Home Depot. read more

I was very happy with the service provided in store by Anthony and Calvina when I stopped by to order flooring for our one bedroom condo. When I needed to call for follow up, Calvina was exceptionally courteous and helpful. They subcontract out the measuring and installation to a third party company. After a small snafu (the original installers had car trouble and had to cancel the morning of,) they promised to send a different installer the next day. Turns out that was lucky because the second team - Juan and Alberto, were fantastic! They worked quickly but with great care. The finished flooring looks gorgeous. They worked right through lunch (be kind, if you hire them, provide some sandwiches or a pizza). They also cleaned up and left the place immaculate. Since there was no parking in the condo complex for their large van, they had to move it every time a tenant was blocked. They had to do this 5 or 6 times and never complained. If I need any other flooring installed, I would insist on hiring them. read more

Went in looking to match a specific floor piece. The person working was so helpful, friendly, and accommodating. The store was clean and following safety guidelines. I know they must need business right now and instead of trying to oversell in any product he was just honest and gave us exactly what we needed. If we ever need anything else we would definitely come back based on our experience today. Highly recommend. read more

Great customers service. A young gentleman helped me selecting the hardwood flooring and also was able to give me few samples, so I could show them to my wife. I was surprised that samples were free, because many other companies did change me for their samples Five stars for free samples! Although I wasn't really blown away with their selection, there were few interesting colors. In overall, I would highly recommend for anyone who is looking to install a new flooring to stop by at lumber liquidators. read more

After weeks of searching high and low, I finally found a good price for solid hardwood flooring. The staff here was knowledgeable, extremely helpful, customer oriented and just plain nice. They bent over backwards to make my experience perfect and I would send anybody here who is looking for wood products. read more

Installers didn't show the day they had planned, instead beginning the install on the 2nd day of the two days they had planned. (They didn't call to let us know, we called them when they were already about 30 minutes late). The installers were very nice and worked hard but rushed to get the job done on just that one day, saying they had another job they had to get to. By the time they left it was dusk or darker. They were tired and so was I. The next day when we were working to put our belongings back in the house we noticed a small defect in the wood, caught by the light so we could see it. It's just small but obvious in the sun and in the middle of the room. The next day I called ll flooring and since then, almost 3 weeks, I have totally been getting the run around to replace the one piece of wood (and we even have the wood!). I've spoken with the store twice, and the customer service rep three times. I've sent emails, pictures, everyone is very nice and even apologetic. They keep saying someone will call to make an assessment, etc., and I am totally getting ghosted. Honestly, it's just ridiculous. Just crappy terrible customer service. They ask for full payment up front and then disappear when theres a problem. Really disappointed. read more

The price is the best part of this company, after comparing many different stores they have by far the best prices. The customer service was however the worst part of the experience, i guess you have to sacrifice something to get a good deal and it was the employees who need a bit more training. read more

I'm very happy about my new bamboo floors! The quality and price are excellent. The staff was super knowledgeable and friendly. I would absolutely use them again. read more

we were promised to have our order in 1 month time and we agreed coz we really want the item but almost 2 months have past and they keep on saying in a week they'll deliver but it didn't happen. we were so disappointed! definitely not recommended!! read more

I purchased three cartons of 3/4" thick Solid Hardwood flooring from this company for a small hallway project. It was a TOTAL WASTE OF MONEY!. All three cartons contained what appeared to be offcuts from other jobs, boards missing either the tongue or the groove, and lumber so warped it was not useable (except for firewood). Besides the physical anomalies, the majority of flooring (which I would estimate at least 75%), was less than thirty inches in length, and 80% of that should have been left in the trash.. In all fairness It is worth noting that an employee at Lumber Liquidators apparently screwed up and I found one piece in one carton that was 6 foot long, but I'm pretty sure that was a huge mistake on his part and that he no longer works there... When i tried returning all of it, I was told I could not return the two opened cartons even though I did not use any of the wood, and that there would be a 30% restocking fee on the one remaining sealed carton......grrrrrr! Save yourself some grief and aggravation. AVOID this place (if you find you really need inexpensive lumber for flooring, visit the dump where you will find a much higher quality of lumber, and at a much better price.... plus you can return it without a penalty) Let my loss be my loss and not your loss. Shop for flooring elsewhere! Ok, I have done my job....... you were warned! Now you're on your own read more

This bad review has nothing to do with the great customer service I received when I made my initial purchase at Lumber Liquidators, the staff was great. This review is for the corporate crooks who purchase crap laminate that's made in China with illegal amounts of formaldehyde. I will never buy from a company that cuts corners to make money and puts consumers health at risk. Now I have to redo my entire house. I will spend the extra money and buy floors made in the USA! read more

Didn't find what I was looking for but Mike was really knowledgeable and helpful. They have a variety of laminate, vinyl, engineered wood etc. I'm just too picky. read more

Kenneth was very help full and and gave me a good deal !! I would refer any one to lumber liquidators!!!

Update: The only way I found out my order was still being processed and sent was to call lumber liquidators main headquarters in VA. Then they sent me an email. The employees at the store where I purchased it still never returned my call. Never even apologized for their lack of service. I'll never come here again. read more

Nice wood flooring but I had a problem with the installers that Lumber Liquidators had do the install work. They put the wood floor too close to the fire place and the wood expanded (which they said could happen) and the wood floor pressed up against the tiles and cracked them. LL came and fixed it once (replaced the broken tiles) and I specifically said to allow extra room so it doesnt happen again. They said it would be fine as is. Of course, the wood expanded more and the new tiles cracked again. Now Lumber Liquidator says, that they wont do anything more. Now I have to pay to repair their bad work! Look for other flooring places that will guarantee their work. read more

Nothing short of a well-deserved 5-star rating for these guys. I purchased laminade from here shortly less than a year ago. The flooring was great but not as great as the price I paid for it. They got a bunch of different options to select from and I had no problem picking mine. The staff is all extremely helpful here and were great in assisting us with preparing for the installation and loading the car with the materials. Certainly would come back here first in the future next time. Highly recommended. read more

We had been shopping for high quality laminate flooring, and we are so happy we made the drive out from Simi Valley. Vlade was extremely helpful and knowledgable. We were able to take home our flooring the same day! Excellent prices as well! read more

I was helped by Matt and he is amazing. Probably the most knowledgeable gentleman I've ever worked with. I'm very pleased with the flooring and his recommendations. Go and ask for Matt. read more

I got great treatment here when buying laminate flooring for my new house. Although this is a large company, this location feels like a local family run business. Leo, the store manager showed me all the samples, helped me place an order and even personally delivered the flooring. I would buy from here than a Home Depot or lowes because of the customer service alone. Thanks Leo! read more

I went in there ready to buy because the color of their bamboo floor was more to my liking then Home Depot's . I asked the salesman if he can go down on the price because Home Depot's flooring quality was pretty much the same but the price was lower. The salesman went on for about 5 to 10 minutes how Home Depot can't beat their delivery time and service. The salesman was really defensive and already on the attack like Sean Spicer. FYI Home Depot offers free delivery on many of its items . But this $&0$@ charge over 100 dollars even if you live 2 miles from their store. Long story short, thanks to the salesman at lumber liquidators and his speech about how their delivery service was so much better, I ended up in another store that had a much more expensive cali bamboo flooring at a cheaper price. Now I have flooring that is 100 times better in quality and also did not have to spend 2000 dollars just in glue just to have installed . I should give lumber liquidators 5 stars for pushing me to check out a different store and getting the flooring I originally Wanted instead settling for their cheap crap read more

Angel the manager really lives up to his name. We purchased the materials and had some issues on the day of instal that Angel quickly assisted us in remedying. I'm truly impressed with his level customer service and his dedication to his clients. I'd def come back and highly recommend this place!!!! read more

Vlad was extremely helpful and got us a great price. Would definitely go there again and work with him for any flooring needs.

Everyone that works there is fantastic. They helped me find hardwood flooring that was in my budget and set me up with an installer at a reasonable price. They were all patient and extremely helpful. read more

Really bad place to go. I tried paying with a $20 bill, and they didn't have change. I couldn't buy what I wanted to buy. Never going there again. read more

My family and I purchased 'Morning Star" Bamboo from this location for our home in 2016. The store associate ensured us the product was excellent and durable. At the time it was supposedly the best product available. We had our floors installed in May of 2016 and they looked beautiful. Approximately 1 month later, the floors buckled on the ground floor only. We were mortified. We contacted lumber liquidators and was told to let the floor settle (approx 2-3 months). Once the time passed, we contacted lumber liquidators again and was told it was possibly due to moisture. So paid out of pocket again and replaced the flooring with the same product. This time we used Bostix MVP4 with moisture barrier also recommended by lumber liquidators. Low and behold, approximately 1-2 months later the same buckling again. We contact lumber liquidators and again was told to allow some time to let the floor settle. We allowed 3 years for the floor to settle and they never have. I contacted Luber liquidators corporate and after 5 months was not given any assistance. Lumber liquidator has an ongoing Class Action Lawsuit because of the product manufacturer "MORNINGSTAR BAMBOO" Ironic! After jumping through flaming hoops and over hurdles, Luber liquidators fails to stand behind the products they sell. All we wanted was the cost to replace the flooring in our home, nothing extra and was told NO. I would never ever recommend purchasing anything from Lumber liquidators. Even when they have knowledge of a manufacturer's defect, they still blame the customer and offer no help! read more

I was at the store and I ordered flooring that was on sale. I paid extra for next day delivery, because it was in their warehouse. They had promised me that it would be there the following morning. I had hired two installers based on the information that I was told. The next morning arrived and the material had not arrived. I gave them the benefit of the doubt and waited till about noon. After wasting 4 hours of my installers time. I called and left message, not only to the store, but the corporate office and no one returned my calls. Finally I decided to visit the store and waited until they figured out what happened. It turned out they had never submitted the purchase order, despite the rush delivery fees I had to pay. I had to pay the installers for a full day of labor for no work. They finally submitted the purchase order and put a rush on the delivery. When the materials arrived our installers started putting in the flooring. I was not able to be there for the delivery. About halfway through the job I arrived and saw the the material they sent was not the same color that I had purchased. Not only that they sent us a lower grade product. The product was different than the one they showed us in the showroom. I decided because the job was more than halfway through now, I told the installers to finish it. During the installation, our installers put aside the flooring that arrived from Lumber Liquidators damaged. When I had taken it back to the store to exchange the damaged pieces, despite informing them they had sent me the wrong merchandise, they refused to swap out the damaged boards. They told me to go and call corporate. Corporate was not any better than the employees or managers in the store. I had called several times and left numerous messages. No one ever called back. I also decided to call the Synchrony Financial, who are finance department for Lumber Liquidators, and they refused to assist me as well. I would not recommend using this company. They are unorganized, they do not keep their word, and have subpar customer service. Once they have your money they do not care about you anymore. read more

terrible place of business. they lie to you to get your business and then lie again saying they never lied to you. there isn't free installation even though I was lied to that there was and then if I wanted to return what was bought I wouldn't get all my money back? I know I was told free install but they say it was never told to me even though I asked then about the install multiple times before the purchase. now all this stuff is taking up room in my house unless I wanna spend 3 grand to get it installed read more

It was great working with Leo, the store manager, and with JMR Flooring. They came in, measured everything, gave me an estimate that was close to my budget, and stuck with it. The next day they were here and in 4 hours installed the flooring on a 10 x 17 room. read more

Made a trip from Simi Valley and found a laminate that was on sale for a good price. I did not want to purchase material until I received a quote for installation. Juan tnok my information and told me an installer would contact me within 2 days to come measure and quote. That was 3 weeks ago and no contact. Juan was very nice and answered all of our questions, but no follow up. I will keep my business in Simi and pay a little more for the service I expect. read more

very dissatisfied.....they would give you pricing when you ask, but next day if you want to buy the staff they lie and trying to double charge you.... read more

I have been to this store several times over the past few weeks as I was attempting to find the flooring that will make both my wife and I happy. I compared their products to Home Depot and Lowes, and I eventually settled upon Lowes because they had the click flooring I was looking at a better price than Lumber Liquidators. Fortunately for me, Lowes couldn't complete the order due to incompetence and poor customer service and after waiting more than a week, I essentially found out they maybe can't get the flooring I wanted. That meant that I missed out on the sale prices that LL was offering when I looked at their products, but I decided to visit the store again today and I once again met with a fabulous guy named Matt who was extremely patient, professional, and helpful. He was kind enough to give me a break on the cost of the flooring when I told him what had gone down since I had first met him a few weeks ago. I will certainly head back the next time I need some more flooring. Thank you again Matt. read more