Food taste and quality is good but the prices are high compared to other Tex-mex restaurants. Chicken fajitas and their charro beans along with refried beans are one of the best I ever had. Service and staff are the worst I have come across any restaurant I visited in Houston and this is also one of main reasons for a two star review. Rude, unprofessional and not trained sums up. When I ordered 5 sides of grilled poblano peppers which costed $10 I got 10 slices 1/8th size of half pepper. And the order is never prepared on time what was told online or over phone. Also this location needs upfront payment for to go orders worth $10 or more and they will not make you order if you placed it over phone and don't make payment. Would I recommend Lupe tortilla yes, would I go for dine in NO. read more

I am a frequent visitor of the Lupe Tortilla on South Shepherd. I recently visited this location twice within the last week and I will not be back to this location. I tried the brunch for the first time and it was good. The eggs in the fajita scramble are scrambled hard. I would recommend getting them scrambled soft or medium. The French Toast and pancakes are really good. The salsa and bean dip is pretty good. The service was okay. We had mimosas and margaritas which were not that impressive. I stopped in on Sunday with my family for margaritas ONLY around 5pm. It was relatively slow and it took 25-30 minutes for 4 margaritas. We sit in the bar area and never saw the bartender. After speaking with a manager the bartender appeared. We ended up getting our drinks Togo and they were horrible!!! We all agreed that we would rather drive a little further for better service, food and ambiance!! read more

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The overall taste of the food wasn't there, very bland. The sauce on the chicken burrito taste spaghetti sauce with queso. Staff was very nice tho! read more

**Brunch review** Normally Lupe is a 4 or 5 for me, but I was not excited about the brunch. I typically go to the heights location, but wanted to try this one. The crowd is an orderly crowd and not as lively as the heights location. They also do not have mezcal at this location. They were light staffed the day we went, but I still thought our server did ok. The food on the other hand didn't do it for me. They cook the eggs on all the scrambles hard, even when you request soft. However, they always win with the salsa, beans, and chips. I didn't taste the pancake in the picture, but my boyfriend loved it. He ate it before I could taste. Skinny marg - no Premium rocks/frozen - Mimosa - read more

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After ordering over $100 worth of food online and walking over from the Hotel for pickup, my girlfriend decided to have a drink at the bar before we returned to our Hotel. We were denied entry. They would not let us sit at a table or at the bar so we may order some drinks. I did not know that once you ordered take out, one could not buy any more items for consumption. This was a bad experience. Given there are a millions of Mexican restaurants in Houston, I would avoid this restaurant. read more

the food is always excellent. the staff at the Fairfield location is not trained to deal with an unhappy customer. I was very upset and expressed my concerns. from that moment on, I was treated with hostility and rudeness. part of good customer service is learning how to de-escalate a situation. instead, the staff began a war against me, and ruined our evening. I will never go back. read more

This meal was memorable. I was departing home and stopped for lunch with my daughter. Ans I wish I could have taken the leftovers home. The Laura's and fajitas were amazing. I don't know what the complimentary pinto beans were but they were delicious. We had huge desserts the flan and tres leche was amazing. read more

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Super slow service super rude staff members. Just a bad vibe all around. Would recommend more authentic and better tasting food to anyone who ask. Stay away from here read more

Yes, it's a chain. Yes, there are lot's of them. Yes, it's for a good reason! Lupe is, quite simply, delicious. It's become our go-to when we are in town for Houston on business trips and it's easy to justify why. The team is friendly and helpful. The drinks are tasty and creative. The menu is expansive, but not so big that you can't choose. There is plenty of seating and the layout ensures that it's never too loud or feels too crowded. The food is flavorful and fantastic. read more

Great solid food. The enchiladas were really solid. The puffy taco was only so so but the overall experience and vibe was fun. Fantastic margaritas, great fresh chips and dip and really friendly service. read more

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Zero stars if I could. Don't come here. I had one of the worst dining experiences at Lupe Tortilla on February 15, 2025, around 4:45 PM. From the moment my mom, my boyfriend, and I walked in, we felt ignored and disrespected. When we asked the hostess if we could sit in a booth, she rudely replied, "Nope." Then, moments later, she said a booth was available--but without any apology or acknowledgment of her dismissive attitude. That alone set a bad tone for the visit. I ignored it. Strike one. Once seated, we sat for 10 to 15 minutes without any acknowledgment from a server. No water, no chips and salsa, not even a simple "someone will be with you soon." When I tried to get a server's attention, she just waved at me and shrugged as if she had no idea who was supposed to help us. Strike two. Frustrated, I asked for a manager. A staff member directed me to the host stand, where I explained the poor service. Instead of addressing the issue, the manager dismissed my concerns, saying he had never received a complaint like this before. So it's our fault? I told him that, regardless of past experiences, the service today was rude and it happened today. Rather than making a genuine effort to fix the situation, he simply suggested we stay--offering no genuine apology or meaningful solution. Strike three. We were out. I'm not spending my money at an establishment that doesn't want to serve us properly. Even if it was free, which wasn't offered but I wouldn't want it that way anyway, I wouldn't trust them to make our food since I had to make a "fuss" about being ignored. We left feeling unheard, unwelcome, and deeply disappointed. It's one thing to have a slow service day, I get being in the weeds; I've worked in the restaurant industry, but it's another to completely ignore and dismiss customers like us. If a district manager sees this, I hope they train the store managers and staff on proper guest service. No one should have to beg for basic acknowledgment at a restaurant. It was disgusting the way I felt after leaving. It definitely put a damper on things for the rest of the evening. Just do better. read more

This used to be one of my fav places for beef fajitas.. went in and at first there was a gnat in my water... after that a gnat in my plate. There were gnats swarming by the bar. Talked to the mgr and she said it is that time in the season. I don't go out to eat and drink with bugs.. by the time i noticed the gnat in my plate we only had about a third of the order that hadn't been touched. The mgr offered dessert instead of taking care of a portion of the tab or comping the tab.. after saying dessert wasn't acceptable she offered to remake the food to go. All of the staff were pleasant but this place has gone down hill.. from the quality of the meat (fatty) to the cleanness. read more

Lupe Tortilla Mexican Restaurant - Serving up a side of gnat - Mexican Near Me - Houston, Texas

Went there on a Friday evening. Excellent food and service. We got the fajitas and loved the excellent salsa and the dip that came with the complimentary chips. They were very efficient. Had a great time. Highly recommend!! read more

I was here Thursday night and ordered the Combo Fajitas Meal (Beef & Chicken) for one. The fajitas were outstanding, very juicy, tender with not one chewy piece and very delicious. I especially like the beef ones here a lot, as does my whole family. The fajitas were very well-seasoned, had great char taste, were high quality and very consistent in every way. The rice, beans, salsa, tortilla chips, cheddar, guac, pico and flour tortillas were all very good, tasty, quality and fresh in their own ways like the meat. Everything always tastes so good and homemade from this chain. The service from the bartender was very welcoming, friendly and efficient. When it comes to fajitas, enchiladas, sides, flan and tres leches cake, love Lupe T... read more

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Typically, I'm not one to complain, especially since I work in the industry and understand how challenging service can be. However, my experience today was extremely disappointing and far below expectations. My brother and I brought our mother out for Mother's Day. The restaurant wasn't busy, and we were seated quickly, which was appreciated. I initially ordered a Spicy Mango Margarita, but it was too spicy for me, so I passed it to my brother and asked for a Dos Equis draft through the manager who happened to be dropping off our food. Unfortunately, the kitchen made an error with our order -- our fajitas were mistakenly taken to another table, then returned to us. While I appreciate that the manager ultimately brought out the missing portion, the entire interaction felt disorganized. That manager, however, was kind and professional throughout. The same cannot be said for our server. While some miscommunications are understandable -- for example, forgetting our margarita order and needing to ask again -- his overall demeanor came across as dismissive and borderline rude. Despite clarifying multiple times that I wanted a draft beer, he brought a bottled one. Again, not a major issue on its own, but these small missteps began to add up. Toward the end of the meal, we asked whether rice and beans for the fajitas would be an additional charge. The server said no but then added the charge to our bill anyway. I let it slide. He offered us dessert on "him " he said for the small hiccups. When we finished up I asked to see a dessert menu and he said if I wanted him to add it to my bill I said it thought you said dessert was on you he said oh yea. Brought us a menu but then told us we could only choose flan because that's what management approved -- again, not the issue, but the communication was unclear and felt misleading. After asking three times for rice, beans, and tortillas, he finally brought charro beans and salsa instead. At that point, I had enough and requested to speak with a manager. While I was calmly explaining the situation to the manager, the server stood next to another team member and openly stared at me. I overheard him say, "I'm gonna stand right here and watch this lady lie on me," which was shocking, unprofessional, and completely inappropriate. I was still planning to leave a $20 tip on our $180 tab out of respect for service workers -- we all have off days -- but that moment crossed a line. I respectfully took the tip back. In all my years in the industry, I have never witnessed or experienced such unprofessional behavior from a server. I do not recommend that anyone be seated in Gerards or section if that is the level of service he provides. I hope this feedback is taken seriously, as it truly detracted from what should have been a special and enjoyable Mother's Day celebration. read more

I love a good Tex-Amex establishment, and my Houston friends said that this was one of the chains that would be excellent. They were correct. As soon as we came, we were placed on the waitlist however we were quickly seated after a short wait. Staff asked if any of us were new to this restaurant. Being the only one not from Houston, I told them I was. The manager of the establishment personally brought us out complimentary skirt steak tacos for being a first-timer here, and these were excellent. Their skirt steak is the real deal! So much flavor, so juicy, and surprisingly tender. We got complimentary chips and salsa and a bean dip. The bean dip is amazing. I could eat this with chips all day as it had spices and cilantro and was super savory yet thin enough to still eat with chips. Being here during their Hatch Chile season, I had to get one of their seasonal dishes that included this. I got the hatch barbacoa tacos - braised beef with a Hatch Chile sauce and queso fresco, all on a corn tortilla. This was breathtaking. The corn tortillas are freshly made in-house, and this is easily my favorite corn tortilla I've ever eaten. The corn flavor really permeates throughout the tortilla while being incredibly soft. The beef was braised so well and a generous portion was added to the 2 tacos. And the chile sauce gave a nice tang and decent spiciness to the whole dish. The dish was served with great rice and flavorful beans. I also tried their carne asada which was a huge piece of tender steak. This was so soft that I legitimately was able to use a spoon to cut and eat it. It had such a peppery and smoky flavor to it. Lastly, make sure you get some pepper shrimp brochette. This is shrimp wrapped in bacon and it's impeccable. You don't want to miss adding this to any part of your meal. The manager and her staff were so friendly and attentive throughout our meal which we really appreciated. Our drinks were always kept full and we never felt like we were having to wait for anything. read more

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We ordered out from this restaurant. We had beef and chicken fajitas with frijoles charro refried beans and tubs of guacamole, 2 types of salsa, chips, etc. This was a huge order placed by someone else. I eat a great deal of Mexican cuisine and this place so surpassed my expectations. Excellent! read more

I used to love this place. But I've been there twice recently after 10 years and I really don't. Chicken is dry, burrito was not good at all. Extras on the menu were left off both dishes. Salsa is flavorless. The bean dip with chips is really good. Also ITS SO LOUD! read more

Had a terrible experience at this establishment last night. (A Saturday night). Took my family here, table of 5. We got sat in a enclosed patio area, crowded in next to a larger party next to us whose patrons kept bumping into me and my sons from which I had to ask the patrons to stop and be more careful. The patio was freaking loud. Me and my family literally had to yell at one another during the entire dinner so we could talk to one another. Establishment isn't really creating a good ambience when your customers literally have to yell at one another during the dinner time experience. So close to 15 minutes for us to get greeted. For some odd reason, the server brought us, a table of five, only two glasses of water along with some chips. 10 minutes to get more waters and a few ice teas. Even my normally very patient Aunt was getting frustrated on how long it was taking to get some drinks cause we were thirsty. We ordered a large queso, which took long enough to get to the table that most of our chips were already depleted. Afterwards, the server promised to bring by more chips, which never came until after the entries were brought. I even mentioned this problem to a manager who came to the table and I let him know that our large queso was pretty much wasted because we never got any more chips and the manager never once offered to take care of or comp the queso because while I was complaining, the server finally came back with one more basket of chips. We ordered 2 pounds of beef fajitas. They came out, not sizzling, obviously been sitting in the window for a little while and weren't hot. Even still, the fajitas tasted great like they normally do so we enjoyed our food while we yelled at each other from across the table so we could hear each other. Got finished with our meal... had to wait around quite a while for the server to come back so we could ask for the check. Over 10 minutes for him to bring the check after I asked. After I gave my credit card I waited exactly 10 minutes, I even timed it with my stopwatch, and still the server had to come back with my credit card. Extremely frustrated we had to get up and head to the host stand so we could find the dang server so I can get our check. And of course, the server comes up out of nowhere at that point all smiles with my credit card. I expressed to the host to stand as well as a server my frustration that everything had taken entirely too long, and that patio was entirely too noisy for us to enjoy our dinner. Not either the host or the server offered to grab me a manager so I can let them know my frustrations by that point. I understand it was a Saturday and that server was busy. He looked like he was running around, but the amount of time we waited to be served and amount of time we waited for service during the meal was unacceptable. I don't know how this establishment runs in sections when it comes to servers or how many tables these servers are running at one time, but something needs to be looked into. I am very disappointed in this establishment. This used to be one of my go tos to take the family out to a nice dinner. I will not be returning anytime soon. read more

The food was amazing the service was great and it was in a great area first time there and they make the guac in front of you. The place was amazing I do recommend this spot and they do good birthdays. The lights was dem but the prices was reasonable read more

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Had a good experience today while visiting for lunch. Fajitas were great with all the fixings. The flour tortillas are always a favorite. But what made it a great experience today was our waitress Amelia! She was cheerful and attentive and very sweet. Even the kids said she was very nice. And the manager also came by to see how our food was. Great service can make all the difference! read more

I had an extremely unpleasant dining experience. During brunch hours, I ordered from the brunch menu and even pointed to the brunch section while ordering. However, when it came time to pay, the server charged me dinner prices. I pointed out that I had ordered brunch items and asked why I was being charged dinner prices. The server admitted he wasn't usually on this shift and had made a mistake. Then, he insisted I had to pay the more expensive dinner price because I had already finished the meal. That's ridiculous--how was I supposed to know he entered the wrong order? Why should I pay for his mistake? The server said he would check with the manager, but I'm not sure if he clearly explained that it was his fault for entering the wrong order. Regardless, the restaurant didn't resolve the issue. I won't be going back--this feels like outright fraud. read more

Came here on a Sunday in May at 8pm. Wasn't seated until 8:35pm. Waitress did not get my food order until 8:55, 5 minutes before closing so I felt bad for the kitchen. I didn't know what was going on since the restaurant was at half capacity when I was sat down. The news stories about restaurants being understaffed must be true, but it's hard to feel sorry for chains that do not pay their workers enough or provide a positive environment to entice them to come back. Our waitress pointed out on the menu that you have to look for the vegetarian menu online when I asked for one; which annoyed me because it seemed like they were discouraging people from ordering those items by giving them an extra step. My mushroom lupe was okay although a bit overpriced. Perhaps it will trickle down to the workers. read more

Lupe Tortilla Mexican Restaurant - Mushroom Lupe - Mexican Near Me - Houston, Texas

When you walk in the restaurant the smell of beef fajitas makes your mouth water. There's often a wait and the wait is worth it. We sat in the bar area at a table and they were very spaced out. There are ceiling fan's in most of the rooms. The guacamole is really nice. We've had the prepared one and the table side versions. Both are good. The table side guacamole tastes fresher and you can request or omit ingredients to your liking. The queso arrived hot and tasty. Our table all had the fajitas and none were disappointed. Their beef fajitas are the best in Houston and the chicken has a great flavor. read more

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Surprisingly, great Tex-Mex place. They have some great dishes on their menu and a really fun atmosphere. (A)

I love the poblano nachos and puffy carnitas tacos. Wife loves the baracho beans, salsa & chips. Enchiladas are very good. The place is always busy so expect a little delay in service but the wait staff and bartender are always friendly. Food is consistently good whichever Lupe's we've gone to in Houston or San Antonio. read more

Location right by Kirby/ 59 next to Academy. Plenty of parking available. It's your typical Lupe's, and their fajitas are overpriced and delicious. Everything else is as you would expect and is pretty decent texmex flavor and portion. Beef fajitas will be the thing to get here; meat is cooked nicely and everything is high calorie goodness. read more

Terrible place. Service is awful and people are very rude. Been going to this location for several years. Quality of food, service has steadily gone down. Never going to Sugarland Lupe's again. They just lost a loyal customer. . read more

Food was great! The service was excellent as well. I had the brunch and it was fantastic. I highly recommend this place.

Our order arrived with no tortillas. The overpriced food was sparse and tasteless. My wife woke up the following morning with food poisoning. Needless to say it probably couldn't have been a worse experience. read more

Delicious food!! Tried this place for the first time as visitors & enjoyed all the food we bought - which included the mahi tacos, spicy red enchiladas, and a steak burrito. The staff were kind and helpful at the takeout area. Fun vibe and indoor and outdoor seating available. Also - their flan dessert was amazing! read more

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Steven provided us an unforgettable memory in this place. Coming from California, we really loved the food and the portions were huge. A very nice and clean place. Would most certainly recommend the place. And once again special thanks goes to Steven for his hospitality. read more

My favorite Tex-Mex restaurant ever! You must order the steak fajitas!!! My group of 4 friends always gets stuffed from the 1lb of steak fajitas (even though the menu says it feeds 2-3). They have the most divine homemade flour tortillas in the world. Their free chips and salsa are amazing. Comes with spicy tomato salsa and a bean & bacon dip! Delicious! If you are visiting for the first time (or taking a friend to visit for the first time), they will give you samples of the steak fajitas! The restaurant is huge, but there is sometimes a wait. If you are going on a Friday night or weekend for dinner, I'd go early or call ahead to make a reservation. Plenty of parking in front and on either side of the restaurant! read more

Lupe Tortilla Mexican Restaurant - Fajitas Grandioso - Mexican Near Me - Houston, Texas