Shannon was so helpful & friendly. So nice to have someone help you who is knowledgeable about the products . Loved the new samples she gave me. Definitely buying the hand cream next time . Julia was wonderful too checking out all my items. Thanks ! read more

My visit to lush was some of the worst customer service i've ever received in my life. I walked into an empty store with two employees who were whispering by the register while I was browsing. I was not greeted upon walking in and started comparing smells with my partner when someone finally approached me. He gave the weidest vibe and when I explained I had never really been to Lush before and was interested in a few, it's like his brain wasn't processing the conversation because all he was doing was was smiling and nodding. He eventually passed me on to another girl who again it's like she wasn't understanding what I was saying. I was very enthusiastic about being there and the were more worried about texting and whispering with each other. Weirdest experience ever read more

Since the location on Michigan Avenue closed, it's nice there is still a store in Oak Brook. This store is well stocked and did have a few things on sale. They have great seasonal scents. read more

Stopped at the mall today to shop for an occasion, and on my way out I stopped into Lush, where me and Barb had a wonderful time chatting! The atmosphere was very nice and inviting and Barb was very friendly, providing a very nice hand warming massage on this chilly night! So close to closing time, the hospitality was amazing and I felt very welcomed and not rushed to leave. Barb is a wonderful employee, definitely ask her for help if you have any questions! read more

The staff at lush are some of the nicest people there are, Hailey especially. I came in looking for specific items, not only did they show me exactly what I was looking for but they told me about other products I didn't even know about. The service here is above and beyond and they really know all the details about what they are selling!! I will continue to shop here because of the amazing products and the amazing staff!!! read more

I had a gift card to use at Lush so we stopped in for a quick round of sniffing everything, haha. I finally decided on a lemongrass scented bubble bar and my friend went with some Lotus soap. Lush is great because of their long standing environmentally conscious attitude (you can recycle packages in store, or some items don't have packaging). read more

This is definitely not a store I normally or ever have really ventured into; however, I was very pleasantly surprised. ATMOSPHERE/ARCHITECTURE: 9/10 Definitely a "hippy dippy" place that touts its message of anti-animal cruelty and testing with its handmade products that even come stamped with a sticker of a caricature of whomever made that particular item. Never in a million years would I have thought that I needed such a thing. Like, ever. I would never, ever, think that I'd have needed anything here. And yet, the cohesiveness of the products, mission and store in general just came together very well. I was quite impressed. The store is filled with aromas emanating from the handmade soaps, bath bath bombs, shampoo and whatever there may be there. It has its own atmosphere and a certain life to it. It is not grandiose, actually rather humble in its shelving and lighting, but you know what? It was amazing. I am not the demographic for their products. At least probably not the target demographic, but nevertheless, I was impressed and for some reason, wanted to buy and try so many random things here. SERVICE: 10/10 Service was impeccable. The staff was every bit knowledgeable, kind and approachable as could be. All questions were answered and I felt very welcome. VALUE: 7/10 The items are honestly on the expensive side for what they are, whether it be the lip balm, bath bombs, etc. However, if they are true to their mission, I suppose I can see the rationale for this larger cost. Especially given the handmade nature. PROBABILITY OF RETURN: 9/10 Lush has captivated me, intrigued me and piqued my interest for a return. Definitely a store good for the purchase of gifts. OVERALL: 9/10 read more

** Review during COVID times ** 9/18/20 - I was the first customer to shop in store for the first time since everything shut down. They were previously offering curbside pickup, but today is the first day that customers could step into the store. They explain to you that you have to leave your mask off which was kind of redundant and unnecessary since that has been the way of life for several months now. They do ask that you wash your hands!! AWESOME! I am down for that plus you are washing with lush soap so yes please, they have a ton of sinks so they can pull this off. I don't know how many customers they are allowing. I was the only one in the store with a stroller and they asked another mom to wait a few min until I left before they let her in. If they maintain about a 1-2 customer limit, expect a LONG line and wait to get in. Their store hours are not like the mall hours. Mall opens at 10, Lush opens at 11. They pre-packaged a lot of their goods like bath bombs, bars etc. It makes it pretty easy. It's also a lot easier if you know what you want. You can them, and they will get it for you and ring you up via a personal checkout contraption so you don't have to go all the way to the back of the store to check out. All in all, awesome experience for me, I knew what I wanted, my 5 year old grabbed a few bath bombs, from entering to check out we were only there for about 10 min. read more

My Bestie introduced me to Lush a few years ago. I haven't been the same since that day. I absolutely Love the different variety of the bomb baths. Each one is filled with amazing scents, essential oils and a hidden bit of surprises in each one. Lush handmade costmetics are natural and good for sensitive skin. You can even purchase hair and face mask and other natural products. The body scrubs even work wonders on the skin. The employee's are super cool and always around throughout the store to assistance you with any questions that you my have about the products. The prices are ok its all in what your willing to pay for each items. The only issue that I had on today was there were 5 employees standing behind the counter talking. Me and other lady were the only 2 customers waiting to be checked out. One girl turns around looks at us and turns back around to chatter box away. It took her every bit of 5mins for her to finally come to her senses and check us out. Lush products are fun and relaxing. read more

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BATH SALTS This cosmetics chain offers tons of all-natural products for the body, although I wouldn't recommend smoking any of them. I've only experienced Lush products from a buyer standpoint, but never as direct user (except for that one time in band camp). I wanted to surprise my cousin's wife with an early birthday present, because family. Nice things are nice, and the quality of goods at Lush retailers speaks for itself. A staff member greeted me right away and helped me pick out a modest $40 gift set with floral tones, which included a shower gel, body scrub, bath bomb, and moisturizer. It was packaged all spiffy with a bow and whatnot, which saved me from having to wrap it myself. That same person also did a quick 'demo' on me, cementing the idea in my head that heterosexual men can also enjoy their various lotions and skin creams. A lot of the smells seemed earthy (not a fan) and when I mentioned that watery/fresh scents were preferred, there didn't appear to be much for me. If your olfactory system is as finely-tuned as mine, you'll be overwhelmed by all the stuff going on. Some are pleasant -- others quite honestly smell like dirt (ew) -- but customer service is great and the gift sets are lovely. P.S: 70% of items in here look like massive chunks of maple / chocolate mint fudge. Do not eat them, they are not tasty. I learned the hard way (ooh! free samples!!) Straight guy seal of approval. Recommended! read more

Lush - An early birthday gift for my cousin's wife: floral bath bomb, body scrub, shower gel, and skin moisturizer! All packaged nicely :) - Skin Care Near Me - Oak Brook, Illinois

Honestly one of the larger Lush stores that I been to, though it can still get crowded and hard to move around in Tips/Highlights: + Prices are fair. You can go in and easily spend $10 or go on a mini shopping spree and not realize what you spend until it's to late + Located in Oakbrook Center Mall, so you can expect a crowd during peak times, especially the weekends. + Parking -mall parking where there is a surface lot/garage +Mall is an outdoor styled one, so expect to deal with the every varying weather + Staff was friendly and helpful read more

Lush USED to be my go-to for pampering products, but they stopped carrying the fragrances I loved that literally kept me coming back time and time again. Pop in the bath bubble bar, and Lava Lamp bath bombs. These were spectacular fragrances. th Pop in the bath fragrance could not be duplicated anywhere else and they stopped carrying it. So unfortunately I am pretty sure I've struck Lush off of my go-to list! What they do have going for them are great hand made, all natural products that are safe and hypoallergenic (I believe). I am usually very sensitive to fragrances and scented body products and can not normally tolerate many products at all. But I have never had any problems with Lush products and they always leave me feeling luxurious and silky and, yes, LUSH! The staff is almost TOO friendly, if that could be a thing, but they are really focused on finding you great products you will love, not JUST getting you to spend money. I am pretty sure they are not commission based and they do not push you to buy, just TRY. They do cool in store demos of their products and you can get a sample of just about anything that can be broken off or dolloped out. Bring back my flavors and I'll be back! read more

Drop all the way to Oakbrook to shop in this store just for it to be closed on a Sunday afternoon. Pissed to say the least when there was a location closer to where I live. Now that I know that the business hours posted are u realizable I will Definitely not shop at the oakbrook location again! read more

I've been to over a dozen Lush Stores and this one is by far my favorite! The employees were extremely welcoming and friendly. The customer service was definitely top notch! This is one of the larger store fronts Lush has with lots of inventory. If they're sold out in store they can ship it to you for free using their new "endless aisle" program. You must check out the bath bombs, bath oils, shower gels and body sprays! This store is AWESOME! read more

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The staff is so kind and helpful here! My lil cousins had a blast picking out their bath bombs.

I stopped by looking to purchase some lip balm for my husband's daughter. They are not allowing customers in store, but they are being super accommodating. A young woman assisted me by bringing over every lip balm they had and also informed me of their lip scrubs. I explained that it was for a 3 year old, which narrowed my options for lip balm to: Rose Lollipop and Bubblegum. I settled for Rose Lollipop. It smells amazing! They are not accepting cash payments at this time. read more

I was at the Oakbrook Mall and decided to go into Lush immediately when I walked to the door I was greeted and felt very welcomed. The Person who helped me name was Sam and let me say he knows skin care. He helped me find the best skin care product and he had such an amazing attitude and was so very helpful. He even let me go home with some free samples. Through it all, it was a very good experience and I definitely will be back. I will take that drive for some nice customer service. Next time you are at lush ask the beauty guru sam to help you out. read more

I normally don't leave reviews very often but I just had to after such a good experience at this store! I was recently visiting the area and needed some last minute gifts and the one salesperson/associate Hayley (they had pink hair I'm like almost positive that was their name) just went above and beyond to help me find some really nice perfumes and just made things so easy. Thank you again!!! read more

Sharing the Humane Society International's #BeCrueltyFree message to encourage people to speak out against animal testing in cosmetics? Yes, please!!! I love Lush! Associate Zoe took her time and was able to explain everything to me. She thoroughly analyzed the type of product I was looking for and gave me great recommendations. I ended up purchasing "Honey I washed my Hair" shampoo bar for $10.95 plus tax. Zoe was kind enough to give me additional samples of "Avocado Co-Wash," "Veganese." Being consciousness of the environment and animals is always a win-win. Combine it with awesome customer service and I'm a customer for life. read more

Lush - Skin Care Near Me - Oak Brook, Illinois

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This is a great location. Expanded it about a year or so ago which has helped a ton for crowd control. It used to get bumpy in there. I always find staff really knowledgeable and kind. Was pulled in because if super trendy bath bombs but now don't even purchase- too much $ for a fizz. (FYI you can cut them if too big just be careful) A few of my favs are the bubble bath bombs, face masks, and pumice foot stone scrub. 4 stars because after 10 mins I can't breath in the store. Please more fans. read more

I don't think I've ever had a bad experience at any lush store I've been to. Especially this one. Of course the staff is trained very heavily to give each customer a wonderful experience but this lush is my absolute favorite one. The ladies here are so sweet. I introduced one of my closest friends here and they didn't disappoint. They took their time to explain what Lush was about and what they were looking for. I'm also so glad they remodeled the place as they defiantly needed more space. The store is defiantly dangerous as I could never walk out of here without spending 50$+ read more

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I am only now discovering my love of Lush products! My daughter got me to try her masks, and when I needed a new face moisturizer, I decided to go to the store a find one there. I am now obsessed! The Shangri La moisturizer is perfect after the Breath of Fresh Aor toner. And the in-shower moisture barrier (carrot) is so delightful! We also use the mask of magnamity and Just to Clarify mask. Anne at Oak Brook Center was so sweet and helpful. XO read more

I love Lush! I was introduced to Lush while I was visiting D.C. and was so happy to know there are several stores in the Chicagoland area! Now while they have multiple skin care items, body gels, lotions, facial scrubs and moisturizers, etc., etc......I go for the bath bombs and bath oils! While this place is not cheap, it's worth every freaking penny! This location seemed smaller compared to their other locations but I could be wrong. All I can say is....go today and be prepared to want up every bath bomb! read more

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Shout out to Meg at the Oakbrook Lush! She was so friendly and helpful! Every single staff member was super sweet and enthusiastic about Lush products and totally won me over. I am a new Lush fan now! The cost is a bit higher than what I typically pay but I adore my new lip scrubs and balms! I love that I got to try them out first and pick the best flavors for me. The shop is adorable, so organized, colorful and well stocked. Definitely stop by if you are in the Oakbrook mall. read more

I started coming to this Lush when it was in the Macy's and it got me hooked. They recently moved next to the Bose store in the center of the mall and it has ample room. They even have a demo station with chairs and a sink. I came here looking for the perfect face wash for my boyfriend and I left with, "let the good times roll." It was great and so was the staff. I'll definitely be passing up the Orland location to come to this one. read more

This place is self-care and spa-care heaven! This place is just beyond amazing and the customer service is absolutely phenomenal!!!

I LOVE this Lush location! The size is wonderful. You can actually walk around or admire and test out a product without feeling like you're in 10 peoples' ways. In general, the staff are very, very friendly and outgoing. In particular, Brie was so helpful and kind. She took so much time to show me items and educate me more on Lush - both the company and the products. I appreciated her giving me such great information. She also gave me a sample to try at home. Look for her when you go! I would definitely go out of my way to drive to this Lush verses the one that is literally 5 minutes from me. :) read more

So this review is because my girlfriend went and was treated fantastically. She went today while I was at work and hasn't stopped talking about how much she enjoyed her visit! First she went to Sephora and was mostly ignored, checked out and headed to Lush. Vicky politely approached her and helped her with everything she was looking for. Vicky (this is for you managers) did upsell my girlfriend on a few things that she wasn't looking for, HOWEVER, she has zero buyers remorse from, because they were items she was interested in. Over all thank you Lush for treating my girl right!! read more

I love the smell of this store and what keeps me coming back is the Dream Cream and Buffy bar. It's super expensive. I never see a sale but they do offer a recycling program where you bring back 5 clean pods w/logo and get a face mask. $10 for a normal size bar of soap is absurd, but it is my treat and it smells heavenly. Employees are friendly and will help you test products. Word of advice though, don't call your customers "sweetie" or "honey". It's annoying and I cringe if someone other than my grandfather calls me that. Also, if you're clearly younger than the shopper, don't even think about using those words to address your consumer. I'm glad they expanded as the new space wasn't bigger than their old one in Macys, just a different flow. Hopefully this helps on crowded days. Ask for samples..... I sometimes am talked into purchasing products then end up returning them because they're not for me. High five for their products not being tested on animals and having many vegan options. I think that I wouldn't have a problem buying more items from here for the prices if they weren't using artificial ingredients or chemicals like SLS. read more

First let me say how much I love Lush. Second I'm so glad you have a bigger store! I visited the mall in June and it was closed for the remodel. It was worth the wait! I wasn't greeted as soon as I walked in but I was shortly thereafter. I was on a mission so I wasn't put off by it. I did my research online and found the specific products I was interested in. I made a list and took off. Cheyenne approached me to ask if I needed help. She greeted me with a genuine smile. I only needed help with one major thing. I needed someone to hold my basket while I wrapped up all the bath bombs I came to buy. I said it with a corny grin and made it sound like a joke but I was secretly praying she would take me up on it! She agreed and I felt like I made a new best friend. She patiently held my basket and carried on a great conversation while I wrapped up bath bombs, bubble bars and other items to stock up! Let's say it took me 20 minutes to check out but it was only because I had so much stuff!!! Overall everyone was amazing but a huge shoutout to Cheyenne. I hope you're still there in June when I make my next visit. read more

David was absolutely amazing! He was basically my personal shopper today. He helped me find everything I wqs looking for and helped me fill my Elf basket with beautiful treasures. He went above and beyond today. He even cracked open the 'twas the night before Christmas' gift boxes for me! what a great experience. read more

I LOVE lush products but used to hate the lush experience - insanely pushy, overreaching employees who touched you without asking, it was not a good time. But whoever is handling their employee training must have gotten it together because the last couple times I've been here, it's been pleasant! I've been able to shop independently and at my own pace. The place always smells amazing, the products are smartly laid out, the prices are fine, and it's always a clean, easy shopping experience. I come every time I'm in Oakbrook mall, and sometimes come just for the lush experience! read more

Love to go there. The bath bombs and the oil is really nice. If you love having the best this is the place

I love lush I hate the fact that when I was there yesterday with my mother-in-law after numerous times of saying we're just looking if we need help will ask this one lady would not leave us alone every single time we picked something up she was there even just to smell it I got so annoyed I had to walk away from her three times my poor mother in law is a sucker for people and will just politely stand there and listen. Lush please tell your people to listen to customers if they do not want their help leave them alone do not follow them around the store because that is the way you will lose customers read more

This Lush is crazy! By far the biggest Lush I've ever been to. They were staffed accordingly to accommodate such high volume on the sales floor. Although the store was packed I was able to find 2 girls to help me navigate my way through Lush amazing-ness. When it was time to check out the line was insane it wrapped around near the door, this was on a Saturday. They only had 2 cashiers, and could have used one more, they could have pulled one of the girls from the sales floor to get everyone out faster..but Im sure they'd rather push sales harder. I was told this is normal for a Saturday for this location, it would probably be more relaxing to visit here during the weekdays when theres more room to walk around the store and not wait in line forever. read more

I usually don't write reviews for large companies that EVERYONE already loves, BUT after my experience tonight I think it's necessary. I absolutely love this lush location. Not only are their products amazing, their employees are wonderful- especially Hillary. She was helpful, friendly, and spunky! Employees like Hillary are the reason lush is such an amazing company and why I always come back. read more

What a great place. I knew that I wanted the Lush Dirty Body Spray, and a sales associate quickly found it for me, and offered suggestions on what products might work well with it (there's a entire line of Dirty products). Lush is not just for women, in case you're unaware. The variety of products is remarkable, and their dedication to using natural ingredients is one which I really support. Great staff, great product philosophy, nice location. No downside here. read more

Reuben was the absolute best! Went there two weeks ago on saturday with my girlfriend and we couldnt be happier. He took the time to explain everything without being pushy at all. We've been to other places and its usually either an atmosphere of used car salesmen or a total lack of service. Not here.... here we were totally taken care of and felt comfortable the entire time. Reuben asked questions instead of just pushing things at us and I feel like that is what made the difference. Ive been loving all of the soaps and bath bombs and everything. read more

Darn you, Lush and your amazing aromatics!!!! I'm like a bug that's drawn to the light...I can't stop coming into this store! So much scents, and it's not overpowering like Bath and Body Works (I always get a headache when I visit that store). Anyway, Lush is so trendy right now. Their fresh face masks are the main thing I make a beeline for when I go into the store. Seriously, check it out! Also, I got their lip exfoliation pot. Basically it's edible. Just apply on your lips, scrub a dub dub, and lick it off. *beware, that stuff is addicting and I ate half the container in a week.* Also, keep the containers because once you have 5 empty ones, you can bring them back for a free fresh face mask! Yayyyy! read more

It's the same Lush we've come to love! I feel this location is a bit smaller than at other malls, but it's a heck of a lot better than when they were shoved into the corner of Macy's. Regardless, it appears they are still able to offer up a great selection of their products and the salespeople don't come off as pushy as previously. read more