I had the most amazing experience today with the staff of this lush. I drove all the way from Fresno to get some items they had in stock and they were so incredibly kind and helpful. It was the associate who assisted mes first day and she did an INCREDIBLE job. Very knowledgeable and helpful! They had so many items in stock I've never seen before It was a wonderful experience. Worth the drive. read more

My favorite lush location!! Staff are so friendly and helpful. Not my closest location, but I will drive extra for this store :)

The staff here are always friendly and I love their body scrubs! They always leave you feeling nice and smooth - and your skin is never dry! My favorite is the orange, the robust citrusy smell really wakes you up! read more

Helpful staff and professional items were displayed well pretty. I will come back and shop here.

My favorite Lush location I've been to so far! Julianna was so sweet to my mom and I, answered all our questions and went above and beyond for us! Can't wait to visit again! :) read more

It was my first time in Lush and the two girls working were amazing! Jess was the one who helped us and she was so sweet and friendly. She kept my two-year-old son occupied so I could look around at all the products. She played with him and showed him all kinds of bath bombs and fun soaps. I've never had such amazing costumer service. I hardly ever leave reviews, but I think the world needs to know how great she was! Thanks Jess!! read more

Andrea and Cassandra were amazing so professional and helpful and made our whole group have a joyous experience. Wonderful costumer service

Recently went in to our local Lush to find 3 employees sitting and chatting at the counter. I inquired about a couple of products and was deterred from purchasing a particular product being told they frequently get it returned. Though my daughter swears by it. I spent well over a hundred dollars on other products and just received, "Do you want a copy of your receipt." And that was it. As I was walking out my daughter told me that I should get a sample of the product I inquired about (me not knowing that they even give samples) so I asked and they gave me a small one. Overall, I felt like I was a burden and bothering them when I asked questions. They could be much more welcoming and helpful. Thank god I had my daughter with me to give me the info I needed. read more

This store is so much fun to shop at ,the products smell amazing.My new favorite is the Snow fairy and it smells bubble gum.

I was in the store in San Luis Obispo yesterday 5/15/2024 I had the greatest service, the associates were kind and very helpful... We talked about the people that need to respect customer service associates.. We chatted about my retirement from the retail service pharmacy. It was a pleasure to have their knowledge and help . Thank you San Luis Obispo Lush associates .. Well done Thank you Alison Rummel read more

Amazing customer service! I received an amazing voicemail a few days ago letting me know my order was ready and that I can come get it by Friday. At the end she let me know about parade on Friday and it might be hard to get to. We'll come Friday we drove down dn sure enough it was crazy parking. My gf went walking trying to get to lush but no luck. So I called ans the lady who left said voicemail answered and actually walked 2 blocks to deliver my order to me! Lit up antlers and all! And very cheery. Talk about amazing customer service. Thanks lush employee! read more

Popped in yesterday to grab a bath bomb for my birthday and Willow gave us the best customer service ever!! Promote her.

I am so happy to have a Lush in Downtown SLO and this location is fabulous! To say the staff at this location is kind, is an understatement. They always go above and beyond for their customers. For instance, Lush recently stopped making my favorite conditioner bar. The girl helping me talked with me about my hair texture and washing routine for 30 minutes before recommending a new conditioner bar. Then she gave a generous amount of free samples of all of the conditioners for me to try just in case. In addition, this is one of the most COVID friendly stores I have shopped in. As you walk you, you are greeted by an attendant, who gives you a free mini Lush soap to wash your hands before shopping around for products. So your hands are clean and smell superb. I always love my experience here! read more

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Andrea and Cassandra were so friendly and helpful. They make the store such a fun place to shop. 5 stars

I never leave reviews but I had to! Robert & Naomi made my shopping experience extra special today by being so sweet and easy to conversation with! They went above and beyond! Gave us some awesome information about upcoming lush events that we will definitely be attending! 100/10 read more

Lush - Lush cosmetics - Cosmetics & Beauty Supply Near Me - San Luis Obispo, California

I was visiting SLO on vacation and forgot my body lotion. I found this place next door to Sephora, walking around Downton SLO. The store is pretty big, we were greeted right away and I told her what I was looking for. She recommended two different body lotions Charity Pot and Dream Cream. I chose the Charity Pot as I liked how it smelled better than the dream cream. My daughter also needed some help with frizzy hair and she recommended super milk leave in hair spray. My daughter loves it. It has helped her frizz problem. The prices are comparable to most and the quality of the products are very good. read more

I will never go back to store bought products ever again. My hair, face, and body have never felt so good after switching to LUSH. Every time I walk into the SLO location, I'm always greeted and helped. Questions are always answered and they give great recommendations! The staff are wonderful! The best thing about this location is that it's DOG FRIENDLY! I've walked downtown with my pup many times and stopped by LUSH to grab a few things. We love coming into LUSH and I certainly love LUSH products. The SLO location is great! read more

Nala and Neiomi absolutely brightened my day today!! I had been having a tough day and those two managed to turn it completely around!! Every time I visit less in San Luis Obispo (once every few months, pretty regularly) the staff manages to be so friendly and very informative! Nala is especially helpful because of his knowledge of hair care. Whether you're visiting or local, I recommend this Lush location! read more

Had the best experience I was so depressed this morning and decided to have a treat yourself day and never have I felt so special, Robert and Amy are the absolute sweetest!!! read more

Love this LUSH store!!! Best experience every time I have shopped. Alexei was my LUSH expert and he was a delight, commented on my matching hair tie and mask and I knew we were instant friends! So helpful and made my birthday shopping trip amazing. I got a great honey shampoo bar, sparkle bath bomb and tried a sample of the ocean sea salt that I can't wait to get! Love how knowledgeable everyone is in this store and friendly. read more

We were greeted immediately by two super friendly workers who helped us pick out some amazing products as well as offered us multiple samples. I was so happy with my experience that we went back two days later and had another solid trip. Definitely a good location with staff that obviously love being there. Thank you! read more

This review is not for the product or the quality or anything like that etc. It is for the two wonderful people who were working today around 3 pm. They were both so sweet and helpful and talkative and knowledgeable about the products. Most people at shops like this make me feel awkward and pressured. But I felt at ease and well helped! So sweet! Such good people! read more

Very helpful friendly and clean. I came in looking for breath of god perfume and some bath bombs for my son. The ladies were helpful and I even ended up with some shower bombs for my mom. Great experience. read more

I've never used LUSH products but I have a lot of friends who are avid users so I've always known what is available. My friend sent me a LUSH ad recently that has gone viral and it's their shampoo bars and condition bars. This is a much more eco-friendly way to shower, each bar lasts about 80-100 washes, and there is no bottle that'll get thrown away. For about $4, I bought a reusable tin to store my shampoo bar. After sampling the bars on my arm, I decided to get the $10.95 Honey I Washed My Hair shampoo bar for a 2-week trip that I'm about to go on, and sample a small piece of the conditioner bar. I have really curly hair, so I was told that the conditioner bar can be a hit or miss. Definitely have them sample the different options on your arm, make sure you like the smell (LUSH products can have a strong smell), and get the bar that is best fit for your hair. Do you need more volume, more moisture, etc. LUSH is definitely a little pricier than other products, so I'll see if I continue using them with my first buy! I do love that I'm not buying plastic bottles! read more

Lush - Cosmetics & Beauty Supply Near Me - San Luis Obispo, California

Devyn was seriously beyond amazing. I came into lush beyond stressed out. I am traveling out of state and my skin is suffering, from being overwhelmed with work and moving. But Devyn seriously was so incredibly helpful, and knowledgeable. She listened to my concerns about my skin and helped me pick out just what I needed. I left feeling a weight taken off my shoulders. read more

Lush - Devyn was seriously beyond amazing. I will always be back to San Luis location because of her. - Cosmetics & Beauty Supply Near Me - San Luis Obispo, California

The women here are always friendly, always genuinely helpful, and generous with their time. I had never been here before until my partner took me along one day, and I quickly realized why she's such a big fan. read more

I've been obsessed with lush for years, whenever I traveled out of town I would make sure to find a location to stop by so you could only imagine my joy when the one in san luis opened up! I always stop by when I need to restock my shampoo ( BIG is my life! ) or feel the need to treat myself to some bath bombs, bubble bars or face masks! The staff here are WONDERFUL! Every time I walk in I feel so welcome and excited to shop! They take time to spend time with every customer and introduce them to new products and hold up conversations about their personal favorites! They're also always willing to show you examples and give you small testers! Seriously one of my favorite places to shop, it's so colorful, organized and smells wonderful! Their products are definitely worth the cost! read more

Stopped into Lush after work today with my 7 year old daughter. We were greeted by Destiny- we were happy to see her since she was super helpful the last time we were in about a week ago. The last time we went in, Destiny showed me a few products that I was curious about and gave me samples to try. I loved a few of her suggestions and went back to pick up the full sized items. She and the other girl that was working (I didn't catch her name) were very sweet to my little one, helped her pick out a sparkly product and let her pick out a bath bomb to try in the store. Destiny yet again was full of information about new products to try and of course a few samples to try. I'm absolutely in line with lush hair products now. It was overall a great shopping experience. 10/10 will be back! read more

Came in a couple days ago and everyone is so nice. I always receiver pretty good customer service at lush but the staff was extremely helpful without being too pushy to buy products. read more

The staff member who helped me did a fantastic job! Her name started with a J. She made me feel special as a customer, and made a sale without being pushy. She has a good customer service style. The store is small, but doesn't look overstocked, which I really liked. I usually get overwhelmed at Lush in me hometown. The lighting and spacing was nice at this store, which really matters. I purchased three products and left happy with my purchase. Impressed by the fact that the staff member made a sale without being pushy, gave me the time I needed to make the purchase, explained the products to me...She didn't make me feel ignored, like I was being watched or like she didn't care...great experience and beautiful Mall in general! Good Vibes! read more

Great store. Great employees. But don't buy the ocean blue bath bomb. What should have been relaxing became immediately stressful. This seaweed was all I could rescue from going down the drain. It took about 10 minutes. I'm in a hotel bathroom and I'm pretty sure they don't want a clogged drain. Does it dissolve? Well it softened and it tore but it won't dissolve without chemicals. Imagine this binding with your hair in the drain . Such a bad idea and a waste of money and time. read more

Lush - Ocean blue bath bomb and the seaweed I rescued from the drain - Cosmetics & Beauty Supply Near Me - San Luis Obispo, California

I really just can't say enough about the employees here, I am truly impressed. Each and every one of them show real, true kindness, knowledge, and they have the best recommendations. Listen to them when they make a suggestion! As part of my self care routine, I love frequenting this place, but what really keeps me coming back again are the wonderful store associates. Thank you all so much for what you do. read more

Lush is great but let me provide a review related to a specific employee. Caroline was really kind. I came in yesterday because I was trying to find a way to incentivize myself to take a shower/bath. My mom died a couple days ago and it's been hard to do anything. Caroline asked me how my day was, I couldn't bring myself to say why it was so bad but just that it was not good and I was hoping to find a way to encourage self care. Caroline listened to what I didn't say and showed me around the shop, describing different bath bombs and such. She wasn't over the top bubbly- instead she was soft and kind. When I was checking out she gave me a special soap with a note wishing me wellness and healing. I can't express how this small act of kindness impacted me. I was in a haze of pain and sadness- still am- but for a brief minute I got a moment of pause. Thank you for that. Caroline is a great employee and person. read more

Lush - Lush - Cosmetics & Beauty Supply Near Me - San Luis Obispo, California

What a wonderful experience I had this weekend at Lush. I did an app order and went in to pick it up. While there I was able to get a sample and there was just AMAZING customer service. When I got home I saw that a very sweet note had been attached to my purchase. It was kind and there was also several more samples to try that was theme based on my purchase. Thank you Lush and thank you Emily for your amazing customer care! read more

I recently went here for a private birthday party for my younger sister. We went after hours and the workers (or should I say amazing women) did tutorials on the products, face masks, built a bath bomb and a personal shopping experience. I have to say the service is nothing short of phenomenal. All the employees are so hands on and attentive. They were also very patient with the young loud girls at the party. Each employee has their own amazing outgoing personality and they really do care about your shopping experience. They also really listen to you and help find products that would be best for you. I would 100% recommend stopping by the slo Lush location for an amazing personal shopping experience. read more

Lush - Cosmetics & Beauty Supply Near Me - San Luis Obispo, California

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I just wanted to add an edit to this. I found out the hard way, some of their products are not celiac friendly. The associates will help you find something safe to use and are great about doing exchanges if you wind up with something you cannot use. I am so mad that I forgot about Lush being in SLO! I just started my new job at Bath and Body Works and one of my co workers has one of their lip balms and I needed one too. They were a bit hard to find too but now that I know that they and Sephora are just a block down the street, I may be in trouble lol. I went in and got help right away and was directed to the lip products. Someone gave me a demo pot and paper towel to try one of them. I didn't realize the scrub was so dry and promptly dropped some right down my top. After all was said and done, I wound up with a mint scrub, chocolate scrub and two lip balms. Lips were super soft and my rack was a bit on the sugary and gritty side until I got home lol. They gave me a decent size sample of their hand scrub to try and love it! I will have to exchange the chocolate scrub because someone dug into it, so we'll see how easy it is to do an exchange. Obsessed with this place! read more

I do love lush products, especially the bubble bath bombs and bars. The San Luis obispo store is nice, open and airy with a ton of people working there on any given day. Stood in line for a while last time I was there, only one register open but plenty of sales people milling about. So first suggestion, open the second register when there is a line. Second comment. I love karma bubble bombs, the original version. Just bought the purple pyramid karma bubble bomb because the gal said it was karma scented. I used it last night . My hands are still bright purple , even after using dawn with bleach in an attempt to get the purple off my hands. Weird. I have never had this happen with any lush product. It won't stop me from buying other bombs, just buyer beware read more

Emily and Taylor were super kind and welcoming! They did a bath bomb demo while we were there, answered all questions, and overall enhanced the experience. :) read more

I love lush! Amazing smelling, soft, creamy lotions and cute bath bombs that make for the perfect gift. I'm so glad they finally opened one in SLO! I've been waiting for this. I definitely recommend buying the R&B Hair moisturizer. It smells like heavenly plumeria, and really makes the ends of your hair smooth. I also would try the sea salt face wash-- I felt my skin getting softer as I used it. read more

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We went in this morning to burn a little time in the morning and after a tough morning, Bree was very helpful with boys. She went out of her way to answer their questions and let them test out stuff while we looked around. We really appreciated her in everything she did for us and even answered our questions on the product. Just wanted to give her a direct shout out! Thank you again! read more