Terms of a rehab facility this place was OK. My family member was there. the staff we had was…read moreamazing definitely short staffed as is every other facility is the food is just OK. It was not. My family members favorite food. But it was something you can eat. They took very good care of my family member while there for a while. The big thing anybody has to remember when sending your family to rehab is that they're always understaffed doesn't matter what facility you go to as long as the staff does their best they care, and they have a good heart. That's the important part, so treat the staff like you want to be treated. Be respectful, kind, and nice Little bit of love goes along way. I will say the rooms are very plain they could use just a picture on the wall or something to perk it up. These people sit there for my family member was there for like a month and it's just drab yellow you know a piece of artwork or poster or something might just be a little nice to give them something to look at while they stared wall.

My name is Alfreda Burton, My Mother in law's is there for Physicians Therapy and I complaining…read moreabout there Contract that they want people to Sig, I think it's too much for elderly people to sign without having attorneys look it over we refuse to sign there are bull her and us to sign we will not sign and I will never bring my mother in law back there again

Nursing staff & CNAs were wonderful & very accommodating. Alll were very professional in their…read morevarious rolls. Rinna in OT & Jazmine in PT were fabulous & very thorough in their fields. All in all, I wouldn't hesitate to return if I ever needed those services again. The food was awful & often skipped specific foods requested on the trays from the approved list. The RD was very nice but obviously had no control over the food line in the kitchen.

Clean, staff went above and beyond to accommodate my mom. She was able to return home to a stronger…read morethan before. We were in good hands! highly recommend! Also, the food was delicious!

My mother lived at the Moorings for 23 years and I have nothing but positive things to say about…read moreher 23 years there! The staff is wonderful and my mother loved it there.

The staff is very attention and kind, they do wonders. Especially the physical and vocational…read moretherapists The food is good too.

I am giving this facility 3 stars primarily due to the very good quality of care provided by the…read morefantastic staff--they truly deserve 5 stars. The lower rating is for two main reasons: 1. The building and facilities are simply old and poorly designed. The lobby is barely big enough for a postage stamp. 2. My parent really disliked the food that was served here. It is also worth noting that both The Pearl of Rolling Meadows and The Pearl of Elk Grove Village are privately owned (by Pearl Healthcare), as the physical infrastructure and dining seem to lag behind the high quality of the frontline caregivers.

Absolutely incredible experience at Pearl! From the moment a loved one is admitted, the…read morelevel/quality of care and attention is unmatched. The staff is not only incredibly kind but deeply knowledgeable, ensuring families are involved in the decision making process. The therapy team is outstanding too. Every detail, from medical care to daily interactions is handled with astute professionalism and warmth. If you're looking for a place where your loved one will be genuinely cared for, I highly recommend Pearl of Rolling Meadows.

My mom had to stay here after her surgery, and there were a lot of cool staff I seen and had the…read morepleasure to meet while my mom was getting care. And the majority of the staff seemed to care about the people, although I did notice at least one person who worked there that just seemed to treat it as a job....maybe it was a bad day for them, but still a life is a huge responsibility. The outdoors is nice and the bottom floor has the activity room for therapy and there is a store and a church...which incidentally, is NOT open during EASTER i found out the hard way. Still over all a pleasurable experience. Why the four stars? The one person that was sitting there, giving water to someone and looked like she didn't want to be there with her shoe half off and popping gum.

Just to clarify... I rated it 4 1/2 stars... My aunt was…read moreadmitted there after a very severe back surgery 82-year-old woman.. They are doing extensive rehabilitation and physical and occupational... She is happy and looking better every day... The staff is so sweet and personable... even if you call 10 times a day..

This home has been in Palatine for almost 50 years! How many people know that there is a convent…read moreright in the middle of Palatine? This place is Heaven in the middle of Palatine! The Sisters absolutely love the residents at the nursing home. They treat them with such kindness and the residents always have fun activities to do. If you volunteer there, they offer volunteers an option to buy lunch once a week, and the food is DELICIOUS, especially considering the food the nuns get are usually donations. The sisters have a begging tradition that has spanned over 150 years that they still rely on the Providence of God to provide for their needs. The sisters are so hospitalable with employees, volunteers, visitors and benefactors alike. If you are looking for a place to go for some quiet time, the chapel is glorious and awesome! They usually have daily Mass in the morning, but I would call before arriving since they don't have a live in chaplain and it's visitng priests who say Mass. If you observe the residents and employees, you will hardly ever see a frown. The sisters provide an awesome atmospere; it almost doesn't even feel like a nursing home. Also, they have a really cute gift shop with reasonable gifts, stuff I've seen for more money at retail stores and also they sell baked goods at the front door. I am giving them 5 stars because I love volunteering here!!!

Sister Mary Timothy and her crew make the best homemade breads, pies and scones!read more

I moved my father into this facility today. I've been responsible for his care for four years, and…read morewe've had a lot of hospital stays, rehab centers, assisted living, in-home care, on and on and on. If you're in the same situation, you'll relate. I checked my dad in there straight from a post-hospital rehab center today. There are chunks of concrete falling off the retainer wall; there's a train line literally across the street; the furniture is chipped, warped and damaged. BUT...we're veterans at this kind of thing now and I can tell you that I have NEVER seen such friendly, supportive staff; never seen such welcoming, happy residents; never seen such a warm, caring, compassionate environment. Knowing my dad, in two weeks the complaints will start, but I have never seen him so HAPPY anywhere in all these years. It was heart warming and beautiful. I'd rather have good staff and nice people than fancy decor.

I have finally escaped this terrible place! That should be enough to turn you off but I could write…read morean essay on the violations of my Rights and poor health care. DO NOT SEND ANYONE TO THIS PLACE! Unless you want them to come out worse than when they arrived. Possibly losing limbs due to their assistant director of nursing.

Worse place imaginable! But that was 1998! I had both knees replaced. They were short handed and…read morethe poor little lady was not able to take care of the entire floor alone!

The communication at this place is horrible. The communication between doctors, hospitals and…read morenurses is one thing because it's different parties and I understand that it's not all coordinated by the rehab center. However, I will focus on direct communication between the family and the rehab center. It is hard to get a hold of anyone at times. There was times that I called and the phone rang for 10 minutes straight. Or I asked to speak to the patients nurse... and waited for 10 minutes and transferred then waited and transferred again... to be told by the receptionist to call back. The nurses and CNAS for the most part are kind and caring. I'm very appreciative of them. It's the service and management of the rehab center that's not satisfying I understand and empathize with the busy nurses, however rehab centers are a for profit business. This one in particular is. Customer service in this kind of business, revolves around effective communication with the patients family. Both in the rehab center and on the phone. People work and it's important that they feel informed of their family members well being and progress at all times. I did not feel that way at all. Even at Sunday discharge, the prescriptions weren't given with valid quantities....Which we didn't discover until at home...with less then a days worth of medication left. Something that would have been great if anyone had noticed before discharge... or if we were given the prescriptions to fill ahead of time. Something has got to change with regard to keeping patients families involved and informed.

My parents lived there for about a year before the pandemic and it was such a wonderful…read moreenvironment. The staff/teams were so loving, and the ability to walk indoors to meals and Mass was a real gift. The specific apartment was spacious (we had a 2 bedroom) and although it wasn't fancy it was very nice and we were able to enhance it with so many items from my parents home. The ability to move across care levels (my parents were in independent but needed nursing at times) was also really helpful. Their faith based orientation was obvious and comforting, across all staff (office), priests, music director and even some brief interactions with the CEO.

I've worked in this facility. And honestly this facility is great! There are many families that are…read morenice, and the staff is nice as well.

my mom is a small town girl and instantly liked the charm of The Victory Center (former Alexian…read moreVillage). you're not going to find a more caring Director then Nicole and the nursing team is great!! Huge shout out to all the gals at the front desk - all like family. they take time for every resident that asks for help whether it be with their phone or just wanting to talk. Contrary to some really Negative reviews , this place is clean, organized and very on top of my mom's medicine management and well being.

I would give a minus 5 stars if I could. My mom lived here for a little over a year. Shortly…read moreafter moving her in management changed - so did everything else. Mom constantly complained about the food being terrible. She is not a choosy eater and herself was not a great cook so the food must have been terrible. Residents constantly were allowed to harass my mother all hours of the day and night. My mom was a smoker and multiple residents came to her begging cigarettes. We reported this to management multiple times. Their response "they are all adults, they need to manage this themselves. We were very clear that she did not have this capability. We were clear about her alzheimer's/dementia when we moved her in. They assured us they could care for all her needs. The onsite nursing team is a joke. Mom needed ear drops, "we can 't do those-family needs to come in". Could not even give an ice pack when my mom had a bad fall. Did niot notify us when mom's arm wound became infected and had necrosis. Do not place a loved one here. Allowed mom to go outside on subzero days. She suffered two bouts of hypoxia and had to be transported by ambulance. When the ER needed critical information to rule out a stroke the RN did niot return my calls or the ER docs calls. Inexcusable!!