My mom was in rehab for two weeks. Worse time ever. First night there CNA told her to pee in her…read moredepends when she rang her call light. Call lights were not answered that she finally just got up by herself . They felt that waiting 30-40 mins when you have to go was fine and many times she ended up been a mess. I have never been in a facility like this where you never see a nurse or cna in the halls. THey are always telling you they are understaffed and overworked. I could go on and on . Lastly , I don't understand how they feel that a shower once a week is sufficient. Please find another rehab place for you or your loved ones. I couldn't wait to get her out.

My brother is in Long Term Care at the Lutheran Home in Arlington Heights. He has been here for a…read morefew months. He started in Rehab after a hospitalization and then transitioned to Long Term Care. This is a wonderful place that I highly recommend. The nurses are wonderful and have taken great care of him. Everyone is very friendly and very kind to my brother. The food is great, his room is always clean and my brother is always clean and well taken care of. This is a great place!

Clean, staff went above and beyond to accommodate my mom. She was able to return home to a stronger…read morethan before. We were in good hands! highly recommend! Also, the food was delicious!

My mom was here after cardiac bypass. It is a really nice facility, super updated and modern…read morecompared to others. It is comfortable for guests visiting loved ones, and the comfortable lounge areas make you forget that you are in a medical facility at all. The food is also good, though lacking of salt (cardiac diet after all) but still plated restaurant style, and inviting to patients. The rehab specialists are positive and interact well with patients. There should be more nurses and CNAs though available to help. My mom was pretty high functioning, I would have been worried if she wasn't because it takes awhile for them to answer their call button. Some of the rooms are far from the nursing station, and that concerns me because what if someone falls, and no one knows. It takes 15 minutes for someone to respond to the call light, that felt disconcerting to me.

The staff is very attention and kind, they do wonders. Especially the physical and vocational…read moretherapists The food is good too.

My father was here for several days for rehab after a few weeks in the hospital. The plan WAS to…read moremove him into assisted living, here or somewhere else. The staff is generally nice but overworked. Several slips in care occurred but one was unacceptable and caused me long term problems. One night my Dad needed help going to the bathroom and no one came. After 3 hours, he couldn't hold it anymore and wet himself in the bed. When the morning staff came in, he was wallowing in pee. The experience was obviously humiliating. Devastating to his long term care needs, he now refuses to be " put in a home" and will only return to his house. He will not even consider places outside The Moorings.

I am giving this facility 3 stars primarily due to the very good quality of care provided by the…read morefantastic staff--they truly deserve 5 stars. The lower rating is for two main reasons: 1. The building and facilities are simply old and poorly designed. The lobby is barely big enough for a postage stamp. 2. My parent really disliked the food that was served here. It is also worth noting that both The Pearl of Rolling Meadows and The Pearl of Elk Grove Village are privately owned (by Pearl Healthcare), as the physical infrastructure and dining seem to lag behind the high quality of the frontline caregivers.

Absolutely incredible experience at Pearl! From the moment a loved one is admitted, the…read morelevel/quality of care and attention is unmatched. The staff is not only incredibly kind but deeply knowledgeable, ensuring families are involved in the decision making process. The therapy team is outstanding too. Every detail, from medical care to daily interactions is handled with astute professionalism and warmth. If you're looking for a place where your loved one will be genuinely cared for, I highly recommend Pearl of Rolling Meadows.

My mom had to stay here after her surgery, and there were a lot of cool staff I seen and had the…read morepleasure to meet while my mom was getting care. And the majority of the staff seemed to care about the people, although I did notice at least one person who worked there that just seemed to treat it as a job....maybe it was a bad day for them, but still a life is a huge responsibility. The outdoors is nice and the bottom floor has the activity room for therapy and there is a store and a church...which incidentally, is NOT open during EASTER i found out the hard way. Still over all a pleasurable experience. Why the four stars? The one person that was sitting there, giving water to someone and looked like she didn't want to be there with her shoe half off and popping gum.

Just to clarify... I rated it 4 1/2 stars... My aunt was…read moreadmitted there after a very severe back surgery 82-year-old woman.. They are doing extensive rehabilitation and physical and occupational... She is happy and looking better every day... The staff is so sweet and personable... even if you call 10 times a day..

This home has been in Palatine for almost 50 years! How many people know that there is a convent…read moreright in the middle of Palatine? This place is Heaven in the middle of Palatine! The Sisters absolutely love the residents at the nursing home. They treat them with such kindness and the residents always have fun activities to do. If you volunteer there, they offer volunteers an option to buy lunch once a week, and the food is DELICIOUS, especially considering the food the nuns get are usually donations. The sisters have a begging tradition that has spanned over 150 years that they still rely on the Providence of God to provide for their needs. The sisters are so hospitalable with employees, volunteers, visitors and benefactors alike. If you are looking for a place to go for some quiet time, the chapel is glorious and awesome! They usually have daily Mass in the morning, but I would call before arriving since they don't have a live in chaplain and it's visitng priests who say Mass. If you observe the residents and employees, you will hardly ever see a frown. The sisters provide an awesome atmospere; it almost doesn't even feel like a nursing home. Also, they have a really cute gift shop with reasonable gifts, stuff I've seen for more money at retail stores and also they sell baked goods at the front door. I am giving them 5 stars because I love volunteering here!!!

Sister Mary Timothy and her crew make the best homemade breads, pies and scones!read more

I moved my father into this facility today. I've been responsible for his care for four years, and…read morewe've had a lot of hospital stays, rehab centers, assisted living, in-home care, on and on and on. If you're in the same situation, you'll relate. I checked my dad in there straight from a post-hospital rehab center today. There are chunks of concrete falling off the retainer wall; there's a train line literally across the street; the furniture is chipped, warped and damaged. BUT...we're veterans at this kind of thing now and I can tell you that I have NEVER seen such friendly, supportive staff; never seen such welcoming, happy residents; never seen such a warm, caring, compassionate environment. Knowing my dad, in two weeks the complaints will start, but I have never seen him so HAPPY anywhere in all these years. It was heart warming and beautiful. I'd rather have good staff and nice people than fancy decor.

I have finally escaped this terrible place! That should be enough to turn you off but I could write…read morean essay on the violations of my Rights and poor health care. DO NOT SEND ANYONE TO THIS PLACE! Unless you want them to come out worse than when they arrived. Possibly losing limbs due to their assistant director of nursing.

Worse place imaginable! But that was 1998! I had both knees replaced. They were short handed and…read morethe poor little lady was not able to take care of the entire floor alone!

The communication at this place is horrible. The communication between doctors, hospitals and…read morenurses is one thing because it's different parties and I understand that it's not all coordinated by the rehab center. However, I will focus on direct communication between the family and the rehab center. It is hard to get a hold of anyone at times. There was times that I called and the phone rang for 10 minutes straight. Or I asked to speak to the patients nurse... and waited for 10 minutes and transferred then waited and transferred again... to be told by the receptionist to call back. The nurses and CNAS for the most part are kind and caring. I'm very appreciative of them. It's the service and management of the rehab center that's not satisfying I understand and empathize with the busy nurses, however rehab centers are a for profit business. This one in particular is. Customer service in this kind of business, revolves around effective communication with the patients family. Both in the rehab center and on the phone. People work and it's important that they feel informed of their family members well being and progress at all times. I did not feel that way at all. Even at Sunday discharge, the prescriptions weren't given with valid quantities....Which we didn't discover until at home...with less then a days worth of medication left. Something that would have been great if anyone had noticed before discharge... or if we were given the prescriptions to fill ahead of time. Something has got to change with regard to keeping patients families involved and informed.

My parents lived there for about a year before the pandemic and it was such a wonderful…read moreenvironment. The staff/teams were so loving, and the ability to walk indoors to meals and Mass was a real gift. The specific apartment was spacious (we had a 2 bedroom) and although it wasn't fancy it was very nice and we were able to enhance it with so many items from my parents home. The ability to move across care levels (my parents were in independent but needed nursing at times) was also really helpful. Their faith based orientation was obvious and comforting, across all staff (office), priests, music director and even some brief interactions with the CEO.

I've worked in this facility. And honestly this facility is great! There are many families that are…read morenice, and the staff is nice as well.

my mom is a small town girl and instantly liked the charm of The Victory Center (former Alexian…read moreVillage). you're not going to find a more caring Director then Nicole and the nursing team is great!! Huge shout out to all the gals at the front desk - all like family. they take time for every resident that asks for help whether it be with their phone or just wanting to talk. Contrary to some really Negative reviews , this place is clean, organized and very on top of my mom's medicine management and well being.

I looked at a lot of places before choosing this Assisted Living for my biological father and his…read morewife. I have read so many terrible things about how the elderly are treated in these kinds of places and thus I was really worried, especially when I left them there and moved home to California. During the pandemic, and even up until today, Alexian Village has a very high level of staff turnover at all levels, which usually indicates a management issue. However, I don't know the real cause. But as my "parents" have now been there for months, I've noticed that most of the people who serve them seem to be decent people who really care about the elders in their facility. Especially Helen at the front desk, who is a remarkable, wonderful person they are so lucky to have! (Beware of the other front desk woman, though. She seems to hate everyone and everything!) I've also learned that the dire situations my parents report are often not so accurate when I actually investigate what's happening. I am learning to give Alexian Village much more of the benefit of a doubt in these situations. They are, after all, doing a job I was no longer capable of doing myself. The ideal of course in an AL is that your relative is supremely happy, relieved and delighted. That's not likely to happen, no matter how angelic your loved ones are or are not. (That's a new realization for me!) Moving into an AL means that the party is coming to an end, and that's got to be hard for any elder to accept. Now that I have less concern about mistreatment, lack of food, lack of services, mean staff, stolen items, stolen clothing, unavailable healthcare and all the other things mine have complained about, I see that a lot of the drama is really just their unhappiness to be in AL in the first place. I believe Alexian Village is doing the best they can under the difficult circumstances made more difficult by the pandemic. It's irrational to expect this to be easy on your elders or yourself. It just won't be. Breathe. PS - There's one very bad review here, with one star. It talks about how often they change her mom's diaper. I think that poster is messed up, because Alexian V. is an assisted living, not a nursing home. Only nursing homes provide that level of nursing care. She may have posted in the wrong place?