SUMMARY:: I did…read moremicroblading and shading here and...I LOVE MY BROWS! The salon is super cute and clean. Best of all Jordan was amazing. She was attentive to details, patient with all the questions I had and very knowledgeable. I highly recommend this salon! EXPERIENCE:: It was my first time getting my brows microbladed/shaded and Jordan made sure I was comfortable with everything by explaining the process and telling me what she's doing step by step of the way. A very important part of the process was when she drew out the design of my brows. She asked me what I wanted and gave me the mirror to see it multiple times. She even sat me up to check on them since they can look a bit different when laying down. She was very patient and understanding even though I was staring at it for a while to find anything I might not like. She insisted that I be vocal about any changes I wanted. Whether it was a rounder arch, longer length, or if I thought one side was bigger than the other even though she used a tool to make sure it's measured out evenly. I loved that she was so keen on making sure I was 100% comfortable before moving on. Oh! She also does ombre and nano brows so be sure to consult with her what will look best for you! LOCATION/PARKING:: I didn't notice any big visible sign that said "Wink Aesthetics" on it, but it's literally across the street from a Maserati dealership. The outside of the building does have a sign that says "Namaste Massage by Bella". Looks like several businesses share the same building. Just go into that building and walk up the stairs, it's the first room to the left. Definitely recommend getting a sign! As for parking, I didn't see any lot so I just street parked. EXTRA EXTRA, Read all about it:: While she was showing me some pictures of brows, I noticed some pictures of pretty lashes on others and asked her if she does lashes too. And she does! She said she's relatively new so she's only charging $50 for a full set!!! $35 for touch ups. That's such a good deal and the pictures she showed me were really good too! She's charging such a low rate because it'll take her about 1.5 hours to finish, but once she gets faster and gain more experience, she'll raise her rates so take advantage of that now! Also, the glue that she uses is not only waterproof, but it's also oil and sweat proof! I'll definitely update my review when I get my lashes done.

Jordan is an angel and amazing at what she does. I came to her to try microblading for the first…read moretime and couldn't be happier with the results! I naturally have very light, blonde brows that are thin and wispy. I'm obsessed with the new defined, yet natural look Jordan gave me. The process is slightly under uncomfortable, but for me at least, it's definitely been worth it :). If you're looking to get rid of the awful daily brow routine, Jordan is your girl!

I was so impressed by the lash lift Alyssa gave me. She…read morewelcomed me and made sure I was comfortable the whole time. She didn't pressure me to talk during my appointment either (which I always appreciate). The results were amazing and I always love how long my lash lift lasts when I go to her!

CHLOEY IS ABSOLUTELY THE BEST!!!!! She pays such close attention to detail. Her work is amazing!…read moreShe also is just the kindest person ever! I had never considered getting false lashes until my daughter came home from having been to Chloey and I saw her work. She works at both their locations. If I could give her a billion stars I would! -Leslie

Won't ever go anywhere else . I went to ET (i don't want to say the name but if you know you know)…read moreand it was a ABSOLUTE nightmare i was literally in tears and swore I'd never do it again. Mind you a full Brazilian wax is already a uncomfortable thing, but then i did some research and found wax me now and looked at all the providers to see who I'd prefer and i went with sally. I don't need to say it (the reviews she has already speak for herself) she's amazing. I could NOT believe the difference in pain compared to ET. I found my new forever waxer. Seriously if you've had a bad experience elsewhere i would HIGHLY recommend giving her a shot. I was in and out so fast & felt so comfortable. I'm sitting in the parking lot as i write this because I'm just in such shock how great she was. Thanks again! Soooo happy with my Brazilian!

I have been a customer for a few years now and only stopped for a bit when Covid hit. My first…read moreexperience as well as most of my waxes have been with Emma. When Emma isn't available, I have been to Barbara once and Kate twice. All experiences have been great and the conversations have been fun and lighthearted. Emma and Kate remember all the busyness of my life & I appreciate the care they put into their customers. I feel comfortable telling them if there was something that could have been better after I went home and felt around better than I did when I'm in the room afterwards. Even though this location is 20 minutes from where I live, I will keep coming here because of Emma & Kate. Their service and care is awesome; it's needed when you feel subconscious about someone all in your private areas! This is plus size friendly as I am a plus size woman and I never felt less than coming here. So appreciated and they don't even know. Establishment has been clean and sanitized prior to me showing up to every appointment.

Micheal was awesome! Super nice and easy going. Great stylist! One of the first haircuts I have…read morebeen genuinely happy with!

it seems she has been trying to delete my original review so here's a new one…read more first of all i am honored to receive the famous "hope u heal" line u reserve for all ur bad reviews. guys this is an example of her condescending tone since our original call. i also want to say that although i do think Ariana's read on the situation was spot on and perfectly articulated, i had absolutely nothing to do with it. she is a complete stranger. if i were recruiting people to leave reviews, u would have more than just one couple things in response to ur last message: - a haircut this bad should be obvious to someone claiming to be a professional. - I dont think being a loyal customer entitles me to a refund, i think a bad haircut does. - i only mention being a recurring customer to emphasize 2 things-- the way you treat loyal clients with a **good track record**, and lost revenue for a business who *themselves* stated cannot afford a refund. - I was very careful to specifically not use the word shelf and that was intentional. - Ive had big short hair, i've had two wolf cuts, & i know how to style it. I would never request a jelly or anything resembling one. ever. (not that that's what this is) - I didn't request a blow-out. I was OFFERED one. Maybe it's not something y'all should offer in the first place if u will blame clients for accepting and use it to deny refund. - I wasn't shown the back of my hair, esp. not in final form. being in front of mirrors does not change that. this is low IQ. - I nearly accepted ur "resolution" bc u gave me no other option and i was genuinely trying to work with you. but ultimately, like i tried explaining on the phone, it would not have actually solved anything for me. simple as that. - yes actually... I did leave satisfied.. bc I didn't notice? and it's almost as if... that's the whole issue ???? hello ?? i want to make it clear that although i was preparing for a chargeback, i remained very polite and still tried my best to resolve this directly with the salon. i even tried to meet her halfway by suggesting a partial refund but she was not making the same effort, and became progressively rude. It's clear we're operating from fundamentally different premises. maybe that's the root of the problem here. Your position is that there's nothing wrong with the haircut itself and that I don't know how to style it. ok, I'll bite. for the sake of argument, let's assume that's true.... It still doesn't change the fact that this is objectively not the haircut I asked for or agreed to receive. on that basis alone, I am owed a refund due to service not as described. it doesn't matter if u think u can "make it better". improving something bad doesn't make it good, just makes it less bad. if you had any ground (or documentation) to stand on, u wouldn't have lost the case. having a "policy" does not mean you can do whatever you want. There must be exceptions for certain cases when mistakes are made. and you need to have discernment to know the difference from when someone's abusing the system. but that requires competency (in your field and in life), humility, and good faith. when a customer has been wronged, the burden should never fall on them to figure out a resolution that works for the business. It should be the other way around. why do i even have to explain this. If I were in your position, I would be mortified to hear a customer had this experience. my priority would be to understand what would make the situation right for them and do everything reasonably possible to make that happen. I personally would have offered a refund AND an adjustment. But ironically, that means taking accountability... fortunately for all of us, u have proven it yourself that you have never been capable of this (just a quick search to see how you respond to every bad review on here and Google) and to assume premeditation/malice is a really disappointing take on this situation and makes zero sense. why or how on earth would i plan to have a bad haircut? but if that's what were doing, i can do the same.... maybe you offer blow-outs for plausible deniability on haircuts gone wrong? maybe i wasn't shown the back on purpose so i wouldn't notice? i agree there are no winners or losers here, because at the end of the day i'd rather have my hair than a refund. but because i was so polite throughout the situation, you took advantage and at the end basically shoo'd me away & expected no consequence. the last text message you sent me speaks for itself. even a stranger was upset for me. by the way... I reiterated my points via email, not to rehash anything, but to have it all in writing for the case :) i've attached photos of my original review from Google, KJ's response from Yelp, and Ariana's review as well because it tickles me and they threatened to take it dow.

If people are complaining about Brow Spa 24, I think they just need to reset their expectations for…read morewhat an eyebrow threading place is. An eyebrow threading place is NOT the same as the fashionable spa-like place you might go to for Botox or eyelash extensions. But you're paying for a $10 service, not a $100 service. I love Brow Spa 24 because they are always offering a discount, my eyebrows consistently come out looking fabulous, and I'm able to get in and out within 10 minutes.

Bhawana did an incredible job on my eyebrows! She took her time and made them look so beautiful.read more

Impromptu brow waxing!!! Yikes!…read more I always get my brows threaded but I decided to try something different this time. For the first time I got my brows waxed. Amy was amazing, I will definitely come back! She fully understands what I want with my brows, I don't want it Instagram worthy. I told her I just want it to look normal. Surprisingly it didn't hurt as much as I thought it would be. Maybe she's just really good. She assure me different things and She told me different kind of ways on how to experiment with my brows. The place itself is like any other Ulta. Always snobby but the person who helped me at the salon was friendly and made sure that I know what I'm getting myself into. Technically I should only care about the person who will do my brows right? Lol Overall she's awesome and the next time You need some brow fixing I suggest Amy!

Adri is amazing! She did flawless work and her personality is great. She explained everything she…read morewas doing and I felt so comfortable while she was doing it!

I had Karah do my brows and lashes and they came out amazing, she is such a nice person and she…read morereally does an excellent job. I've been places from New York to Vegas and the job she did but those places to shame, if you are look to get your lashes done make an appointment with Karah you won't be disappointed.

The BEST experience. I will be back super nice, clean and promoting my beauty instead of remaking…read moreme in someone else's version. THANK YOU

Chloe at the front desk made the whole experience! I was a bit early for my appointment and was…read moreable to observe her with several clients. She happily greeted and acknowledged everyone even though she was busy. I listened to her offer additional products and services, encourage clients to enroll in packages and positioned in a way that was beneficial to each client. She even overcame initial objections with more questions, but again in a way that didn't seem like a sales push, more of a benefit and trying to understand how she could help more. In this day and age where people almost expect sub par service as "the norm", the high level of service which Chloe displayed to myself and others is a breath of fresh air! Well done, EWC Draper!

Great service! I usually just get a brow wax with a little bit of trimming and clean up. I've had…read moremy eyebrows waxed by several different people here and it has been pretty consistent service! They're usually able to squeeze me in day of when I call to make an appointment. There is also an app for scheduling appointments.

this is the only brow place i go to they never take to much off and they are priced very well and…read morealways do an amazing job!

Great place to get your eyebrows done! They are quick, very fairly priced, clean, professional,…read morekind, and do a great job. Can't ask for anything else! I appreciated their work and love that they are open Sundays.

Spend your money elsewhere, I was not going to post anything however the lack of customer service…read morepushed it. I know I have purple hair, I'm Hispanic and fully tatted vs the typical women leaving this "spa".... I wasn't offered a glass of water even... or to schedule a follow up appointment I guess neither one of wants to see each again.... The manicure itself was underwhelming.... My cuticles were not removed....nails not pretty... not smooth finished.... What a mess

My husband and I have visited this spa lounge a handful of times. The first time I came here, the…read moremassage therapist I had was absolutely incredible. I was in and out of sleep throughout the entire session because of how relaxing and skilled she was. That experience is the main reason we continued coming back, hoping to be matched with that therapist again. Unfortunately, our most recent experience was completely different. The therapist I received did not seem to be performing an actual massage so much as repeatedly rubbing up and down my body. At one point, she made one long stroke from my hip to my neck on the right side of my back, and I immediately felt a burning pain on the left side. I don't know exactly what happened, but it was painful and concerning, and it significantly impacted my experience. What concerns me even more are things I have learned about how this business is operated. I became aware of an employee who reportedly had documented medical conditions requiring frequent breaks. Even after providing a doctor's note, management was allegedly reluctant to accommodate those needs because breaks were said to "not fit the business model". As a business consultant, workplace culture and leadership matter to me. Based on feedback I have heard from customers and employees, I have concerns about management practices. I have heard reports of refund requests being denied even in situations involving the death of an immediate family member on the day of an appointment. I have also been told of employees being criticized by name in group chats that included additional participants. Based on my own experience and the concerns I have become aware of, I do not believe management prioritizes either customer satisfaction or employee well-being. The owner, Greg Lovato, left me with a very negative impression from the several negative reviews I have heard of this business. Greg, your sucky "management" style appears to undermine both customer loyalty and employee morale, two things that are essential for a successful business. No wonder your employees quit with no notice. Get some professional help. Hope you go kick rocks in bare feet.