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    Lynnes Subaru

    2.0 (157 reviews)
    Closed Closed
    Updated 2 months ago

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    Josue M.

    Copy of complaint to BBB: Interaction was on February 8, 2013. No money was paid. Business advertises a certified pre owned (CPO) vehicle with VIN 4S4BTAPC8M3107464 for $30822. After spending a couple hours checking things out, when we sat to discuss price, they wanted to add $2690 in fees that they claimed were required by Subaru and the dealership for certification ($1295) and reconditioning ($1395). Their explanation of the fees didn't make any sense, as they noted some of the same things under the certification fee as they did under the reconditioning fee. I noted the vehicle was advertised as CPO at the price of $30822, not as a non-CPO vehicle at $30822 with the option to certify by paying extra. The salesperson said that price was meant to get people in the door. I believe this is considered false advertising even if there might be small print somewhere noting that there may be additional fees. These additions were equal to a nearly 9% up charge to the advertised price before accounting for the standard additional costs of document fees, sales tax, and registration fees. Also, the salesperson let slip that the car hadn't actually been certified yet, as it's still being used as a loaner vehicle and needs to be run through the certification process once the customer currently using it returns it. It was also a bit concerning to hear the car was advertised as passing the inspection when the inspection hadn't yet been done. After leaving Lynnes Subaru, I communicated with another Subaru dealership nearby to check if this was a standard fee charged by Subaru, and the salesperson at the other dealership explained there are no fees to certify a vehicle. However, it seems this is common practice at Lynnes Subaru, to advertise a low price and then add fake fees once a person goes into the dealership. I'm hoping someone can investigate them for false advertising and hopefully stop the practice and maybe even impose some penalties. Notes: After thinking about things, even if the dealership offered me the car at the advertised price, I would not buy from them. This practice really shows how they deal with customers. They're a place I wouldn't trust with an important purchase like this. You can see how the car is advertised in the attached screenshots. However, the out-the-door price they tried to charge was the following: $30822 for the vehicle, $799 for the doc fee, $2273.64 for taxes, $300 for registration, $8.15 for CVR (to print temporary plates), $1295 for policy certification (supposedly required by Subaru to certify), & $1395 for reconditioning (supposedly required by dealerships to certify). This equaled an out-the-door price of $36,892.79 for a vehicle advertised at $30822. Without negotiating on the advertised price, the out-the-door price, which should include only the sale price + doc fees + taxes + registration, should've been around $33,900, give or take a few bucks. That's a final price difference of around $3000. I strongly suggest you check Yelp reviews & BBB ratings for other dealerships in the area and drive a little further if needed to deal with a trustworthy place.

    Prepping the car.

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    2 months ago

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    2 years ago

    Just stopped in to look at a outback and I walked right out. What a circus.

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    6 years ago

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    6 years ago

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    Felecia R.

    We truly appreciate the 5 star- rating and awesome feedback, JD!

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    10 years ago

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    5 years ago

    No really interested in a Subaru after visit. Tight space and cars weren't the best.

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    6 years ago

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    5 years ago

    I spent $1300 on auto glass and they couldn't bother to properly attach the antenna to the windshield

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    6 years ago

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    Page 1 of 4

    Ask the Community - Lynnes Subaru

    Review Highlights - Lynnes Subaru

    Recently purchased a pre-owned 2017 Subaru Forester from Lynne's and Marilyn Rey was an excellent salesperson.

    Mentioned in 5 reviews

    Read more highlights

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    Finding a good, honest, and reliable mechanic is the Holy Grail for any car owner. Derrick…read moresucceeded where two other mechanics across town had failed. Not only was the diagnosis absolutely correct, but it was explained in a way that actually made sense without talking down to me. Derrick and his team have been my mechanics since I moved to West Orange in 2018, and at this point I trust them completely with my cars. They're straight shooters. If something can wait, they'll tell you. If something needs attention now, they'll show you why. No pressure, no mystery charges, no unnecessary parts swapping. From a technical standpoint, their diagnostics have been consistently spot-on. They don't just throw parts at a problem hoping something sticks; they take the time to trace the root cause, whether it's electrical, drivetrain, or something more subtle that other shops miss. The work is done right the first time, and I've never had to come back for the same issue. Pricing is fair, turnaround times are realistic, and communication is excellent. They treat you like a long-term customer, not a one-time invoice. Shops like this are rare, and if you're looking for a place you can stick with for years, this is it. I recommend them without hesitation.

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    I live down the road from this shop so I already knew it existed. A few years ago my father bought…read morea new car and handed down his BMW X3 to me. Went to the dealership (the one next town over) for a simple oil change. Within an hour I get text with a video from the dealership recommending $7000 worth of work. I of course declined and told them to just finish the oil change but when I picked up the car, you bet I drove straight to Montclair Motorwerks from there. Ken and his team took a look at the vehicle and while some of the repairs recommended by the dealership were legitimate, others weren't really needed. The honesty was refreshing. Turned out the vehicle did need some extensive work (thanks Dad). The car was ready within a few days and the price (which was still in the four figures to reflect the scope of the work done) was a fraction of what the dealership would have charged. Additionally I was very careless in leaving something extremely valuable in the vehicle. One of the technicians found it and turned it over to Frankie for safe keeping. Anybody with questionable morals could have taken it and I wouldn't have known. When I picked up the car, it was there for me and while I was of course embarrassed, I was grateful. I'm under no impression that BMWs are cheap vehicles to own and maintain. They aren't. But the high degree of trust I gained from my first encounter with Ken, Frankie an their team made Montclair Motorwerks my go-to since then.

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    Lynnes Nissan City - Lynnes Nissan City

    Lynnes Nissan City

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    my salesman mario hernandez was a 5 star saleman in helping me in leasing a 2026 rogue sv.read more

    Updating my review after the dealership responded publicly asking me to reach out…read more Unfortunately, the experience has continued to decline. It took multiple calls (nearly 5 attempts) and about 30 minutes on hold just to get in touch with the General Sales Manager. This has been a consistent issue -- no one at the dealership answers the phone or returns calls, which makes resolving anything extremely difficult. When we were finally able to speak with Hussain, the information provided was inconsistent and misleading. We were told that a payoff check had already been sent to Mazda. However, after contacting Mazda Financial Services directly, we were informed that no payoff had been received and no payoff had even been requested until today. We were then given conflicting explanations (including that a check was sent to the "wrong location"), which does not align with what Mazda confirmed. Additionally, there was an attempt to shift responsibility onto the broker involved in the transaction. To be clear, the dealership is ultimately responsible for processing the payoff and completing the transaction correctly. That is the purpose of dealer fees, and this situation is entirely within the dealer's control. At this point, the issue appears to be a combination of poor communication, lack of follow-through, and inaccurate information being shared with customers. Meanwhile, the delay has resulted in a past due account and additional fees -- all of which should have been avoided if this had been handled properly from the start. Extremely disappointing experience overall. Proceed with caution.

    Lynnes Subaru - car_dealers - Updated May 2026

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