When five miles, I got an engine light and one of the tires was only filled to 27. Also the next day when I got groceries and started to put them in my trunk, the trunk collapsed on the tire. Something was broken. That should have held groceries up. I am very mad about this because I think that they knew that this car had these problems. I can't imagine that they didn't look at the trunk and find out that the board that usually goes up over the tire was broken. And when I went there today I got a little bit of an attitude from the service. Gentleman and I was told that we'll find out what they were going to do, fix it for. Ah, uh, uh, uh, it came right out from the dealership. That way, and they are going to pay to repair it because it was that way.When I drove out. They should honor something like that. Because it is it, it is something that was wrong with the car when I. Now i'm going to probably get guff from them about fixing it. That and the tire that is giving me tire warning. I personally, if when I get these two problems fix, I will never go back to this dealership again. The sales rsp Dawn seem to be very impatient with the process of us finding the car and since I am elderly I am slow to find things on my phone and and don't seemed to be impatient about that. And would offer to do it for me.And I didn't like the idea of her handling my phone all the time. I don't know. I just really didn't care for some of the people that worked there. And as soon as I get things fixed that were wrong with a car when I left I will not go back there for anything. I would suggest when you go there to a buy car, you should go over the car with a fine tooth comb to make sure that nothing is wrong with it. Because they seemed to not want to fix it or to charge you for it.When it was broke, when you left.Oh and I was told I could just go to a tire store down the road an get it fixed there. Why should I pay for that tire ? It wasn't even inflated properly.Then when I was there today the service guy inflated one tire to 46 and another to 39. Their service is crappy. read more

Absolutely terrible service. Along with apparently many other people having a similar "run around" issue. For me this started a month ago when I purchased a truck in cash and I wanted the title the next day so they said they'd "express mail" my title to me and a month later I still don't have my title. I went in a week ago and they said it was at a completely different location!! A manager reassured me he would call me that weekend and have it ASAP. A week has passed and hopefully I get my title soon. Not only did I have that major problem but I had another very annoying problem. I had a window replacement that they called me in for on Monday(i live an hour away) and when I show up they don't call me but tell me they "glass guy" couldn't come in which is fine but again I was reassured by another employee they would fill my tank for having to come back another day. They never filled it. This I can look past but it's very difficult given gas prices. Hopefully someone else has a better experience. read more

Worst service I've experienced in Albuquerque. Vehicles are over priced. They won't make deals either. The little Asian on is aggressive. Be careful it looks like it bites. If I could give this place 0 starts I would. Don't waste your time. read more

We've been trybig to deal with this M & F auto place for a good six months now my dad bought a car (GMC Sierra 2015) drove from Albuquerque to Denver Colorado for son's his senior year. The 1st day my son officially took the car out on his way home from school the check engine light came on! took it to a few places and all of them CONFIRMED the engine was already shot and that most dealers know with GMC's and high mileage that the engines are no good! TOOK TO A GMC BUCK DEALSHIP here in Colorado and they say there was metal in my engin!!!! They (GMC BUCK COLORADO) apologized for me getting delt a shity deal from M&F auto Albuquerque! I made a review on facebook after being ignored for months someone called me the day of the review and promised me he would be back to me and he would be talking to his general manager because they don't like the bad review and they want good relationships with their customer. Two weeks have gone by and not a word from them before we had called them and told them that it had broken down the day. took it out and they said since it was a day after the warranty, they were no longer responsible for it so the minimum warranty is days and since it that, that it was not then. The warranty people didn't wanna cover it because it wasn't past 1000 miles that it was driven. And said that the dealership is responsible for it. so no matter what they sold us a damn beautiful car just a shitty engine.!!!! I feel really saddened and heartbroken imagine you are a 17-year-old senior in high school who thinks you're getting your dream car for your senior year that your grandpa paid 15,000 in CASH for only for this to happen to you! IT NEEDS A 14,899 engine! read more

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What a horrible company to deal with !! The customer service is horrible!!! Management has no clue how to do good business!!! The random femalethat can't get off her ass to address a customer manager or what she is at the Rio Rancho location is lazy and has no customer service skills at alll!!! I thought this was a stand up good company to deal with, but they are all very lazy and have no customer service skills!!! Sad company to say the least!!! Go to a dealership that gives a shit about you buying a vehicle!!! These people dodge you like the plague!!!! read more

I've taken my vehicle in as it had "transmission" problems. I needed to pay $4,000 on it. I have taken out $2,000 in loan and was given a loaner. I've had it for 3 months and they were demanding for the loaner back as the vehicle was finished with repair, and threatened to add 'garage fee' on top of the remaining $2,000. I had no choice to return the loaner. Unknowingly, the loaner was damaged, as I was unaware and felt as I was accused of the damages on the car. So, now they're holding my vehicle until I pay for the unknown damages on the loaner. I feel like I should be obligated to get my vehicle back once I pay the remaining balance and pay the damages on the loaner when they have the final balance (billed separately) I feel like I am not being taken serious and regret coming into my OWN dealer ship mechanic shop for these damages. *Yet the transmission is used* read more

Be careful, we purchased vehicles from in the past and were happy however we were told at pick up the other dealership had our second key they didn't. BMW keys are $600. Many imperfections and repairs they refused to fix costing thousands. Buyer beware as soon as we left the lot our sales guy completely ignored our requests and problems with the car. Get everything in writing for that inevitable court date. read more

We bought a car here all cash and they really let us down... I wish I could give a better review but for all cash you would expect better service. My wife had to leave her car because there were unfinished parts on it even tho it was on the lot for sale and they didn't tell us until after we agreed. The salesmen, Eddie wasn't clear. It took her 3 appointments with the garage to have it fixed because they ordered the wrong parts twice. They also forgot to include out tire lock. If I could go with another dealership I would have, there was no customer service here. All of the salesmen have attitude. read more

Engine is overheating after four months of purchase, anyone files a class action lawsuit for the lemons they're selling. Please post it some anyone and everyone can get their money back, this place needs to be closed down for how it's ripping people off. What's the lemon law and why are people able to get away with scamming others and bad dealerships like this! The only transportation available too that we got and we pay a lot for it every month. read more

Bought a car on 11/2 from M&F on Coors. Curtis the sales man was amazing and very helpful until the sale was done. They agreed before purchase to take care of an issue and get emissions test done at same time. We scheduled an appointment and brought it down to Albuquerque, got a call a short time later saying the car was done. Checked on the work they said they would do and the service technician 135, Michael Meredith did a very poor, lazy job with the work he did leaving extra wires under the seat and a huge hole in the center console. The service advisor Kameron McIntyr was also very unprofessional while picking up the car saying stuff like the hole is the center console was "no big deal". A couple days after that I get a call from Crystal, the sales manager over at the Coors M&F stating the emissions test was never preformed as agreed upon asking me to take my car all the way back to Albuquerque to take care of something they promised would be taken care of already. After a lengthy debate with Crystal they finally decided to send Curtis to meet me in Santa Fe while i was at work to get emissions test taken care of. It is now 12/12 and I am still waiting on them to send my license plate. Unprofessional, lazy, and a severe lack of communication would be the only words to explain my purchase from the Coors M&F auto. I would strongly recommend looking somewhere/ anywhere else for your next used vehicle. Curtis was the only good part about buying a car from them, everything else was and continues to be a hassle.................. 12/16 Update. Just over two thousand miles since I bought the car and I am now experiencing multiple malfunction indicator lamps on dash. I scanned my car and found diagnostic trouble code U1412, implausible vehicle speed single received. I lifted my car to check my wheel speed sensors and found the passenger front sensor bolt to be finger tightened and the driver front sensor was missing a bolt completely. Yet another example of unreliable, untrustworthy work by technician 135, Michael Meredith and the M&F Auto team over on Coors. read more

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I recently had the pleasure of working with M & F Auto on Coors Boulevard, and it was a fantastic car buying experience! I was buying from out of state and they made everything very easy and worry free, even from afar. Curtis was over the top helpful getting me pictures and reports quickly, and always giving me updates along the way. His customer service is above and beyond, and I am lucky he happened to pick up my call. Everyone I interacted with at M & F was very nice, helpful, and responsive, it really made the process easy and comfortable. I am so glad I came across M & F Auto and highly recommend them. I love my new truck! - Adam read more

BEWARE!!! Talked to their Rio Rancho location on the phone TWICE to verify the specific details and condition of a car, which they said was "great" on the phone with "no damage" and that the sales guy had driven it himself several times. Drove multiple hours from out of state to find that the car was missing very obvious paint on a large part of the door (carefully smoothed over in the online photos) and the same salesman now said the car had just arrived and he hadn't seen that yet. Opened the door and found that the car had at some point been so wet inside that the leather of the passenger seat was visibly crusty, which had destroyed all electronics including passenger occupancy sensors for the safety system. The vehicle had codes and faults stored about interior humidity, the passenger safety system disabled, and ECU failures - things which would have all been glaringly obvious to anyone driving and any of the "mechanics" who did the "inspection" on it. Absolutely appalling experience, especially after multiple calls. Car was closer to a total-loss in water damage than it is to something which should be for sale. Very dishonest considering they were asked specifically knowing that it was multiple hours of a drive to come look. After leaving this review on Google, was contacted and offered compensation for my lost time in exchange for changing my review. read more

M & F Auto Sales exceeded my expectations from great customer services to perfect prices and great staff, my sales consultant Oscar Bermudez was awesome, great ethic for making a sale, not pressure what so ever and is always willing to work with you to get you best quality in a vehicle along with best prices!! I one hundred percent recommend to anyone out there in the market for a vehicle!! Thanks Oscar!! read more

As I can't speak for everyone, I can say I had a hassle free experience. Please hear me out. I normally research my cars, and trade into a new one ever 6-9 months (bad habit) but when I got answers of I'm not sure or idk. I felt confident that Zach Herrera wasn't lying to me or my pops. We talked more about puppy's than the car. They sweeper me an extra discount. And Jovahne Zarazua made the financing easy. Working 2 hours walked in (after doing research!!!) knew what I wanted to see and these 2 plus management of course made it work. I'm happy with my experience. But kindly ask they aren't a brand dealership. They sell everything. I'd recommend doing your own research than just hoping everyone has every answer. These guys do what they can. Don't be lazy. read more

Osvaldo Enríquez, the GM, gave us a deal by phone and went back on his word by blaming the bank. These car salesman just need to be honest and say they don't care about their customers and want their commission. Honest days work? What a joke. read more

These people don't even deserve a Star!!!!! They lie about damage to vehicle's they sell to people. Had soooo many issues in the short amount of time we had the vehicle we purchased from them. Engine, transmission are the major problems along with countless more other things. Even wreck damage that they NEVER DISCLOSED!!!!!!!! This place is a NIGHTMARE! Make sure you tell everyone you know...... DO NOT TRUST THESE PEOPLE!!!!! read more

Tony was wonderful! He worked with us to get a price we needed. We ended up leaving with a Jaguar that was in incredible shape, low miles, and a good price. The finance woman was super helpful and guided us on the warranty options. Great experience- my 4th car from m&f read more

Zach is AWESOME! I've bought a few cars from here before and this time was definitely the most pleasant. Not to say the other times weren't but Zach really made me feel like he was on my side throughout the process. Had a couple hiccups along the way but he smoothed them out all while being transparent with me about what was going on. read more

Sold me a car with electrical issues and promised to help take care of it but will not honer that agreement after one of there people left. Dont trust them will say anything to keep you from returning a vehicle and when they get it out far enough they just claim its not there problem! read more

When I think of the Old School Sleazy Sales Lot, M&F Auto Sales on Coors and I40 reminds me of that. I'm not sure how these guys sell anything. Their vehicles are $3k to $9k over fair asking prices and the vehicles that are reasonably priced have serious issues. And I must mention the incompetence of the Managment and Sales team specifically Josh Jordan and Tyler Waller. The lack of professionalism is disturbing when they are "trying" to help customers with what I would say are major life purchases. Please don't waste your time or hard earned money with this place. I would recommend if you are making a vehicle purchase here to do your homework and see for yourself that the sign on the building ("We let our prices to the talking") is an outright LIE! Hope this review helps someone from making a bad decision. read more

I bought my second truck online from MANDFAUTO sales. I flew from Los Angeles to Albuquerque to pick up my truck, all the paperwork was done and ready for me and all the sales people were polite and courteous. I would definitely buy from them again. read more

M & F Auto Sales - Car Dealers Near Me - Albuquerque, New Mexico

If you want to buy a wrecked car with a clean Carfax, come to M&F auto. They "let their prices do the talking" and can offer good deals on vehicles but I'm convinced it's because they buy them wrecked and fix to sell. I purchased a used truck from them,with what I thought was a clean CarFax but I found out a year after I had the truck that it had been severely wrecked. It just so happens that I had to take my truck into the body shop to repair a ding I got in a parking lot from a shopping cart. When the body shop inspected site of the damage, they were quickly able to tell that the whole back side had been wrecked. They told me their was an inch and a half thick lining of bondo on the entire driver back side so they would need to replace the entire siding. Then they asked me if the dealership in which I bought the truck disclosed that to me and I said they did not! They told me this type of damage should have been on a Carfax and an HONEST dealer would have definitely known and told the consumer about the damage. He said they all use a paint meter to tell if a vehicle has damage and purposely withheld that info from me to make the sale. I should have known from the horrible buying experience to not buy from them. I was swayed by the "low price" but I can now see why their prices are that low. They sell wrecked vehicles and hide that info from the consumer. If you want an honest buying experience, DO NOT come to M&F. read more

This place is horrible! The only good thing that came out of this entire situation is my car! Sales service is horrible, customer service is horrible, you can't get a hold of anybody in the service department! If I could get my same car at a different dealership I totally would've done that! I'm trying to get my oil change through the oil change program I purchased, been calling for three weeks now; nobody returns my phone calls, I have left countless messages, and I'm still waiting! I took it in a week after I got it for a misfiring feeling and instead of fixing the problem they told me to take it to Chevrolet because it's still under warranty! Oh, and my dad never got his hundred dollars for referring me! Very unhappy with my experience, love my car tho!!!! read more

I purchased a Land Rover there less than a year ago and unfortunately it's turbo charger was faulty which was not covered under warranty. Chris Padilla and Jude took good care of me and made sure I was taken care of. I ended up trading the Rover in for a Jeep which I far I've been very happy with. I highly recommend seeing Jude and Chris for your next purchase. read more

I got my car a few years ago, and at the time i just needed a car & didn't listen to anyones advice... which now i regret. Ive heard nothing but bad things about this dealership and how ive talked to more than 4 people and they all tell me the same thing.. "oh yeah i had my car a few months and my engine went out" same as my car.. I recently took it in to get fixed AGAIN and got it back the same way!!! i still have to finance my car which is super frustrating because all the money ive spent fixing my car, I could've financed about 3 new cars by now... SO AWFUL especially in times like this.this place needs to be SHUT DOWN read more

I inquired about a car on the phone, they said they have a sale and would take off $1400. Of course I arrive and the manager, I'm assuming he's a manager says no, we can only take $1000 off. Basically he said what all car salesman say. I'm taking a loss, I'm only breaking even. Don't go to this place they deceive you with a promise of a deal and change the deal when you arrive. Squabble over $400 on a 46k car. I can pay the $400 but it's a matter of principle and their shady dealership. I'll never go there again. read more

No I didn't really get to do any deals with m&f Auto Sales. I called them up and they said that they couldn't really help me. I sent in a credit app and they said that I would need to bring in Thousand to $1,500 to work with me. So they can really help me at all. read more

Don't go here. Please. Competitive prices, sure. M&F don't really do their "120 point inspection" that they claim they do. Sold a car to me with a back seat that won't fold down. They refuse to fix it. M&F worked on my car for a bad wheel bearing. Brought the car in twice and they replaced the wrong one both times. Got the car back with no difference. Initially service said there wasn't a noise. If you get a used car from a dealership, don't go here. read more

I bought a car from them 3 and 1/2 months ago. They gave me what I believed to be a really good deal. I bought the extended warranty on the car, just to be safe. After one month of having the car the fuel pump went out. When they took the car in for repair, it was "one of the only things not covered by the warranty." Of course. I chalked it up to bad luck and had them repair it either way. While they were at it, I asked them to make sure everything else was in order with the car. They said they serviced it and inspected it and that it passed all of their tests. Since then, I have had to go back twice. Long story short, they are a very shady group of people who aren't concerned with quality. read more

I paid $3,000 for a service contract and that was a big mistake. In the last year, I made multiple attempts to bring my vehicle in for service only to have no luck in receiving a call back. I cannot recommend MF Auto due to this poor experience. read more

i must admit that i was very let down after reading the other review how shabby i was treated. ii purchased a buick and it has been one mess after another. i still cannot get the other key for my car. they waited 2 weeks to tell me they still needed more info. they would have had it but my salesman tony lost it all. had to request my carfax several times to find out there was a accident reported. from start to finish the car was dirty and forget drop off service it was parking lot. excepy krista in the finance dept the only professional i dealt with i would still be waiting. forget it. will report this to bbb. pat f read more

M&f was great! I'm not a picky person, I expect to be treated with kindness and I expect honesty. That's all they gave me and that's all I needed. I really like that they treat teachers well too. I let most dealerships know what I can play monthly and they come back with some number $200 more than that that I gave them. The staff at mnf told me upfront whether I should actually be looking at the vehicle I wanted or not. I appreciated that. read more

This place is the worst! I was taking my little sister around to look at cars, she's 18 and we wanted something with low mileage and good safety features. It would be her first car in her name, so we wanted a low monthly payment she could afford. The salesman was not at all knowledgeable about what he was selling. The few cars we test drove didn't sound great. We finally found one that ran well, and when they pulled the Carfax it looked well taken care of. I explained to the salesman we only wanted some prices, we were not buying a vehicle that day! We were still shopping around and had a couple of other dealerships to go to, we wanted to compare monthly payments for this vehicle with another one we're interested in and weigh our options. The salesman said he understood, and we sat down to run my sister's credit and get a monthly payment quote. We were quickly passed off to another salesman, and it took about 30 minutes to get our quote. Salesman asks if I will co-sign with her, I say no, it's going to be in her name to help her establish credit. Finally the second salesman comes back into the room and WRITES OUT THE PAYMENT PLAN ON A PIECE OF PAPER. He draws a line with an "X" and tells my sister the payment amount, and says sign here. She looks from him to me, confused, then says "I'm sorry, what am I signing for? A quote?" He says "We're going to make a deal!" We both say sorry, no, we only wanted a quote, we're not purchasing anything today. He looks confused, we ask if we may have a copy of the quote, he then asks us to excuse him. Then he brings in the first salesman and someone he introduces as his boss, the owner. The owner asks us what's going on. We now we have three men in this small room with us- it came off very intimidating and uncomfortable. I am polite and apologize and say maybe there was some miscommunication- we only wanted a quote on monthly payment options. You know, the KIND THEY GIVE YOU AT PROFESSIONAL DEALERSHIPS BASED ON INTEREST RATES AND LOAN DURATION. He then proceeds to give us a lecture on how credit and FICO scores work, as if we're idiots. My sister's credit score is fair and she doesn't need a co-signer, I explain. We politely listen to him- he still does not answer our question about payment plan options or offer us a copy of the quote. By the way, CarMax gave us not one but three print outs of monthly payment options on vehicles. He also asks me to be a co-signer, or for our father to do so. We have given up at this point and just want out to get the hell out of here. We thank him for his "advice" and say we still have other places to look at but will consider his offer. Meanwhile, we have decided to go back to CarMax, where the place does not smell like diapers, write out shady deals on printer paper, are condescending to their customers or press someone for their financial information. What a joke. Don't go here. read more

"Fantastic!" I've shopped for a new car at dealerships, use car lots and other online car sales then I logged onto M&F AUTO SALES and right away noticed a huge difference! The cars were fair priced and were like new with low mileage and beautiful appearance. The experience of shopping for a car was easy and stress and pressure free. Once I found one I wanted the process of purchasing the vehicle was so easy! I had some questions so I called Spoke with BRYCE/LENNY and every single associate that I spoke with was so polite and helpful and this continued all the way throughout my purchase and delivery of my BEAUTIFUL NEW CAR!! I could not be happier with M&F Auto. Thank you for being such an honest polite and professional company!! The experience was actually enjoyable. I would buy from M&F AUTO again. No fast-talking salesmen pushing you, no finance salesman trying to sell you things you don't need, no imprudent and confusing paperwork, and best of all no hassle, pressure, or hidden fees. You buy when you're ready at any time without ever making a trip to a dealership. All costs of the car and financing are up front. My car was delivered to my door on time, was clean and just as described when I purchased it. My sales manager BRYCE was proactive, and pressure free. He listened to what I wanted, and found the perfect vehicle at a great value. He was extremely knowledgeable in providing comparative data between make and model options, which allowed me to eventually make a fantastic choice. An exceptional experience. It was a pleasure dealing with M&F Auto Sales. Extremely professional honest and delivered (sight unseen) exactly the car discussed in the condition promised. Thank you for your time and consideration - Maddox - Maserati GrandTurismo Sport read more

They asked me to sign blank purchase documents under the guise of 'incase they make a mistake.'. I had to sign docs three times and wait over two weeks for the bank they selected to have all the correct documents to finalize my loan. During these multiple do overs I requested to return the car since they could not get the paperwork right. They refused. I negotiated my contract including the top or the line auto warranty. After return to sign the purchase agreement for the third time they failed to disclose the had dropped the premium warranty to a lesser warranty without dropping the price. It was only when I took the car in for a water pump and was refused coverage under the lesser warranty that I discovered their deception. In December they contacted me after a bad review only to tell me they would get back to me. They never did until I updated my review. The owner contacted me asking me to take down the review. I requested a solution of trade in towards a different car but he had already negotiated a deal with the warranty company president that benefits him by not making me whole. I strongly recommend you look elsewhere. If you are intent on a car they have write down all they promise during negotiations, verify the final contact matches their promises and be sure to record them as they are recording you. Yes, they're recording You during the finance portion and not for your benefit. Now that I want to trade it in or sell it I find that reputable deals won't take it because it has had too many owners. This is something I asked the manager about at the time and he assured me that it was normal for this time frame. This explains why the car lot won't even take the car back itself even though they sold it to me. Again go anywhere else read more

3 associates there was very helpful, Bo, Shannon, and the finance manager. They really took their time and helped us get approved faster. I would recommend going here you definitely won't regret it. A very nice car dealership read more

I bought a car from them and referred them to my husband and they gave us the runaround..they did several credit checks that hurt our credit and were very disorganized. read more

These people don't know how to keep their word literally sold a car to somebody else after I signed for it. don't give these scums your business!!!!!!!!!!! read more

I would not recommend buying a car from this business. My parents purchased my brother's first car here in 2008 or 2009. He soon had plenty of issues with it not that long after purchasing it. After fixing it at another place it lasted about 3 years at most. Then again in 2010 we thought maybe it was a fluke and attempted to buy another car from here. My first car. A few weeks or so after the car also started having issues. We had their mechanics check it before we purchased it and they said it looked good. I took it in because of the warranty and was told nothing was wrong with it and it was a few days after the warranty was done but they checked it as a 'courtesy'. Anyways that car lasted about a year. I had it checked somewhere else and It needed work on the transmission, new struts,alternator, radiator, tune up, tires almost everything needed to be replaced. Apparently their mechanics don't know what they're doing. I will never again go to this place for a car. I let anyone know that is looking for a car to not come to this business it is not worth your time or money. read more

I purchased a truck in March 2020 with new tires on it, 6000 miles later the new tires they put on went bad. I did not buy the tire warranty and asked for assistance to just switch out the tires and I will pay the difference after the prorate of the other tires as the tires are dangerous to drive on. Well M & F Auto said it took 2 weeks for them to get the tires in and would be another 2 weeks to schedule to have them put on, so much for my safety and customer service, I will be not going back there and do not recommend them to anyone either! read more