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    Test of Time

    Test of Time

    (38 reviews)

    After having spoken with a couple undependable contractors to replace our broken outdoor…read morecentral-air compressor, we spoke with the general contractors who did a lot of work for us when we first moved into our apartment; they recommended A&L. A&L got the job done quickly and reliably, and every interaction we had with them was professional. We would happily go back to them again. To replace the air handler/coil indoors, the outdoor condenser, and the line set between them, cost $15,381.81. It's expensive, yes. But you get what you pay for, and we got exceptional service.

    Our usual plumber was not available and we needed someone to hook up shower/bath pipes for a new…read moreset of fixtures. A&L was able to come out fairly quickly. Thank goodness we checked the work ourselves before sealing the wall because when we turned the water on, water poured out of the pipes because the plumber never actually capped it off. A&L sent him back out to repair it and the second time, the job was so bad gluing the pipes together that water leaked out. Finally, Paul came out to fix it himself, removed the whole mess and started again. The end state was fine enough but it took 3 separate days of service calls and a near flooding of our house. Also, they tried to charge us for more than one service call! I believe this was more of an issue with their automated billing but sure left us with a bad taste. Now, two years later, we have to rip open the ceiling under the tub because -surprise- that's a slow leak in the pipes A&L installed. There are lots of other contractors out there. Use one of them.

    Green Flow Solution

    Green Flow Solution

    (24 reviews)

    Back Bay

    I think this is my first review that isn't positive on Yelp…read more But I feel like I was just ripped off. Basically, Aundrey came here for less than one hour and cleaned the dust off the the coils of both of my air conditioners for $650 and didn't even complete the job. He did not have a wet/dry vac so he used mine. He did not bring a ladder so he used mine. He did not provide replacement filters. Breakdown of the cost: From the invoice- 'Service call fee covers technician's trip to the job site, including travel time and transportation costs.' I asked Aundrey where he came from. He said from the office which is right here in Newton. 2.6 miles. 8 minutes. = $150 First Air Conditioner: He diagnosed it immediately. Then he cleaned the coils with a brush and he used my vac as well. Look, I have no problem with him using my equipment. I just never had a worker not have his own tools. I had already bought a new filter for this air conditioner so he didn't have to replace it. Total time, about 15 minutes. = $250 Second Air Conditioner which is in the attic. There is nothing in the attic but the air conditioner unit and we do not go up there ever. You need a ladder to get up there. Aundrey didn't have one. He used one of mine. Same problem. Also, This unit needed a new filter as well and it's a different size than the one downstairs. Aundrey left it without a filter and gave me the size of the filter I should get so that I can install it myself. Again, I can't get up in the attic because I'm physically limited. So my air conditioner is currently running right now with no filter. So, he cleaned the coils for about 20 minutes and left the job undone. = $250. Invoice: $150 Travel Time and Transportation costs. $250 Coil Cleaning and installing a filter that I provided. $250 Coil Cleaning and leaving the unit without a filter _________ $650 Oh, and this nonsense about them getting back to you in 10 minutes, it's an automatic text that tells you to call them. I called after I didn't hear from them for an hour or so. That's a big sum when Aundrey took an hour total including his drive time of 8 minutes and the gas he must have used to go 2.6 miles and then not finish the job while using my tools.

    Responded late in evening to a reach out about HVAC heat going out urgently. Offered first thing in…read morethe AM early appointment, showed up on time with good communication, fixed the problem in under an hour, and educated me about the situation. Professional and reliable. Very nice UI for scheduling appt and invoice/payment.

    M&M Heating & Cooling - hvac - Updated September 2026

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