After having spoken with a couple undependable contractors to replace our broken outdoor central-air compressor, we spoke with the general contractors who did a lot of work for us when we first moved into our apartment; they recommended A&L. A&L got the job done quickly and reliably, and every interaction we had with them was professional. We would happily go back to them again. To replace the air handler/coil indoors, the outdoor condenser, and the line set between them, cost $15,381.81. It's expensive, yes. But you get what you pay for, and we got exceptional service. read more

Our usual plumber was not available and we needed someone to hook up shower/bath pipes for a new set of fixtures. A&L was able to come out fairly quickly. Thank goodness we checked the work ourselves before sealing the wall because when we turned the water on, water poured out of the pipes because the plumber never actually capped it off. A&L sent him back out to repair it and the second time, the job was so bad gluing the pipes together that water leaked out. Finally, Paul came out to fix it himself, removed the whole mess and started again. The end state was fine enough but it took 3 separate days of service calls and a near flooding of our house. Also, they tried to charge us for more than one service call! I believe this was more of an issue with their automated billing but sure left us with a bad taste. Now, two years later, we have to rip open the ceiling under the tub because -surprise- that's a slow leak in the pipes A&L installed. There are lots of other contractors out there. Use one of them. read more

Over an hour late and tried to charge us $600 for 30 minutes worth of work (no parts) to disconnect a sink. Definitely tried to take advantage of my situation as a woman home alone with a baby. Will be filing a complaint to BBB. Scam just to get their dispatch fee. Buyer beware. **update** Called A&L, they claiming dispatch fee was also to perform a full assessment of my home, which the plumber did not do. We did not agree to the work and have requested a refund. Have not yet received a refund but will update this review when I get a resolution from their management team. read more

We have used A L several times but I won't be using them again. They just charged us $800 to repair a powder room toilet. My husband priced the part online for $54. That's just egregiously taking advantage. Spent so much time trying to tell us other things were in need of repair too. Shame on you the owners!!! Bad bad form and business practice. read more

BUYER BEWARE. The last 6 months of my life have been a bit of a nightmare. If I could give 0 stars, I would. A&L was hired to install a new $30K heating system in Nov 2023. There were several issues with the install like not testing the system, mixing zones, not purging lines, air in the gas line, etc. I was willing to look past those issues until this year when one of the pipes came apart. Upon review, it was discovered (and confirmed by A&L and other plumbers) that one of the pipes wasn't originally crimped. See images. The result is as follows. My entire basement had to be gutted, contents damaged and I've been fighting with insurance for 6+ months. Stress and headaches aside, I'm still not whole and I'm faced with 10s of thousands of dollars of repairs out of my own pocket. I've also had to pay for storage for my belongings. It gets better...I found out my insurance is getting canceled because of this claim and my premium will go up to $8K/year (a $6K increase). I should have learned my lesson the first time when A&L was hired to solder another pipe years ago. They could never get it to stop leaking, so I ended up buying my own torch and soldering it myself. Shame on me for giving this company so many chances. Please do your homework before you end up like me. read more

Test of Time - No crimp - Plumbing Near Me - Sudbury, Massachusetts

I had a faucet in the shower that was hard to stop dripping so figured since I needed to call a plumber, I would have some new faucets and shower head installed too. The estimate seemed high but I agreed, but after several issues it turned into a $3500. bill. The work was done well and the only 2 complaints I have are, I thought the $189. price of the estimate would be removed if I had the work done, and the tub/shower set they selected does not have a volume control so the water volume can not be regulated by the person in the tub/shower which is annoying. read more

We contacted A&L when we needed annual maintenance on our gas boiler in fall of 2024. They did a thorough job, very professionally, arriving on time and giving a fair price. We next contacted them in early 2025 to replace our rusted bathtub. The process, from estimate to finished product, went extremely well. The day of the installation, they sent texts showing the names and photos of the two-man crew (Ben and Mike), who arrived promptly and were very professional and knowledgeable. They worked quickly and efficiently, finishing the installation in one day. As they were wrapping up, they asked if there was anything else they could do. They cleaned up so well you wouldn't know they were even here. As a follow up, they came the day the town inspector came to ensure that process was completed properly. I heartily recommend A&L and will definitely call upon them again when and if we need their services. If you're looking for a reliable, professional organization, this is it! read more

Stay away! Got a quote of $1540 to fix a leaky toilet! It was leaking from the bottom and needed a new wax seal. I quickly found another plumber who charged $350, which is less then one quarter of the price! Even had to pay a $145 'service fee' for just showing up and diagnosing the problem :-(. Thankfully, I didn't give A&L this exorbitant amount.... read more

From their document: " Although it is possible to cancel the membership at any time, please note that there will be no reimbursement for any remaining months" Be very careful with these fine prints. I canceled their yearly service and claiming this not well worded cancellation policy they would not reimburse me for 2 two heating systems not have been serviced. So they get away with charging for services not rendered. I had water and filter monitors installed that worked even when I switched providers and also because I made the mistake of "buying them" no reimbursement was adequately given. I will not give to many details.. read more

I have been waiting over a month for an estimate from A&L to hookup mini splits for my home. I have called two or three times to get the estimate. The technician was friendly and the phone operator is very friendly as well. They keep promising me an estimate. Now it is 100 degrees outside, a month later, and still no estimate. The level of professionalism is incredibly disappointing. read more

We highly recommend Paul & Team and have been working with them for over a decade. They responded immediately when our hot water heater broke on a Saturday - and showed up promptly on Monday morning with a new unit. We had hot water by mid-afternoon. They also replaced our gas furnace a few years ago without incident. You can rely on the A&L Team for prompt, fair and courteous service. read more

Extremely overpriced for OK work. They have moved to a new system that is causing their costs to double and they will not negotiate. If you question how it was scoped, you can't talk to anyone about it. Many of great alternatives, it's a shame. Pinhole leak in a pipe was $1400, for 45 mins of work and a few inches of pipe. read more

Paul came to replace the back flow part of the irrigation system . He came on time and finished the job in 30 min and charged me $550 . He told me that the main reason the price is high is because of the part price. After he left I checked the price of the part he installed online and it was $119 . So he charged me $400 plus for the installation . He also broke a part of the irrigation pipe and asked me to call my irrigation company to change it . When I called him and asked for explanation he said they buy the part from local supplier and charge a flat fee for this. Overall , to me as someone who trusted them and even did not quote them before coming , it was one of the worse maintenance experiences I have read more

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Had a great experience with Paul and his team. They installed a new boiler, hot water tank, thermostats, and new valves for each zone in our house. They performed the work within the time and budget that was quoted. Would absolutely recommend them to a friend. read more

Test of Time - Before - Plumbing Near Me - Sudbury, Massachusetts

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Our AC wasn't working and Paul came out the next morning and had it working within 20 minutes. Great experience!

I hired them to run gas lines for a new fireplace and to the kitchen for a renovation project. Their work was so bad I had to have it redone. They misled me about the condition of the work and coerced me into paying without my contractor there to confirm the quality. Constantly rescheduled, never showed up on time. Don't hire. read more

Paul put my new air conditioning unit in 3 years ago and it has never worked. He charge 12k and the system has never worked and when it does work in leaks into my kitchen . Don't hire him. I'm going to south him read more

Test of Time - Plumbing Near Me - Sudbury, Massachusetts

My initial reaction to their first visit was highly positive. The plumber was very thorough in his assessment of the work that needed to be completed in each of our 3 bathrooms. However, 2 visits later, my opinion changed. The second visit was a complete re-do of the first as the plumber did not take accurate notes about the work to be completed nor did he have any recollection of the first visit. While we chose to provide the fixtures and supplies for the work, A&L did not express any immediate concerns with this approach. Things went downhill during the 3rd visit where the plumber failed to communicate the challenges he might potentially have with the fixtures we provided for the work. As a result and several hours later, we were left with a damaged antique cabinet in which the basin and faucet were installed and done so poorly. We were left with carpentry work to be done, wall plastering and repainting as a result which simply added an unexpected cost. The repair in the second bathroom was completed but did not remedy the issue. It was a simple dripping faucet! And the drip persists 30 days later. We haulted the work on our third project in fear of the final result and our lack of confidence in A&L's ability to complete it without the addition of unexpected carpentry work and finishing costs. In the end, no cost concessions were made with regard to the quality of work. We simply agreed that there was a "communication" issue. NOT! If you have a straight forward job that requires little intrusion to the walls or surrounding area, then A&L might be your solution. ANYTHING beyond that, buyer beware! read more

One of the worst companies I have ever dealt with. In addition to being ridiculously overpriced, they also do poor quality work. They are also very slow to get things done. read more

We had a split in a small section of pipe in the basement and were without water. I filled out their online contact form and 2 guys came out within the hour. This was a GREAT start and I was SO happy! We were quoted an amount for parts and 1.5 of labor, the guys left, came back and worked for 45 minutes. Our final bill still showed 1.5 hours of labor and when questioned they told me the trip to the hardware store was included. Although I wasn't pleased, I still paid the full bill immediately. My husband called later for an explanation and to voice that we felt taken advantage of. The owner was EXTREMELY rude (swearing, threats and yelling). Yes, we broke a pipe and yes, they fixed it. I have zero issues with that part. The horrible treatment received when we questioned something was unjustified and offensive. If possible, I strongly recommend using a different plumbing company. read more

I'm very pleased with A & L Plumbing and Heating, not only was the job very professionally done and the scheduling expedient but the two technicians Mark and Jason were excellent to work with. Previously during the winter I had called A & L for a burst pipe and their quick responsiveness was greatly appreciated, I would recommend them without hesitation. read more

Paul and Mark have done everything from minor repairs to installing new furnaces and air conditioning units. Their work is always superb and on time. Paul even came one bitter cold night last year to do a repair when I know he had others who needed help. I have been with them 15 years and would never change. They are absolutely the best. read more

Terrible company, installed a water heater, it leaked and destroyed the floor of my finished basement. My insurance company determined that it was bad workmanship and they charged me an arm and a leg. read more

They replaced my 40 years old boiler last summer with a high efficient one. The job was done timely and fairly good. The price is right comparing with a couple of others. Paul and Mike are friendly and helpful as well. will consider them for future service for sure. read more

They are capable but are overpriced. Charges me almost twice of the fair price. Would have shopped around if I had known better. Will not use them again. read more

The owner Paul has done a lot of work at my house they were here on time and told us when they had to make a run to get more parts or anything like that. I would completely recommend them to anyone that needs a plumbing job done to there house. I will be using them again. read more

Terrible and extremely unprofessional. They left gaping holes and even went through several walls without asking leaving exposed pipe.

Do not hire. Scheduled for 8am. Showed up at 11. Tramped through the house with muddy boots. Trashed bathroom floormat with muddy boots. Left dirt and mud in bathtub (had to be asked to clean it up). Yakked on phone about other jobs (and problems with said jobs) while doing repair -- was I not paying exclusively for their time? Not entirely clear that the drip they were hired to fix is fixed. Will never hire them again. Recommend that you not hire them either. * Note that all the recent reviews are one star. * read more

got their contact info from a.o.smith as we needed a quote to buy and install a heat pump water heater. they quoted me $4090 ($2000 for the water heater, $300 for parts, and $1600 for plumber and electrician as it's an "all day job") cost me $2159 total and was done in half a day $1471 for the water heater (w/tax and delivery fee) $688 for the install (including misc parts) i certainly understand companies need to make money but there's a difference between making an honest profit and straight out trying to screw someone over read more

I have been using A&L Plumbing & Heating for the past 10 years. From the first time that I needed to call them they have been extremely professional and reliable. The owner, Paul, calls back promptly, offers fair prices and in my opinion goes beyond the distance to get the job done in a timely manner. I have continued to use A&L over the years because they stand behind their work. I have never had any problems with the work they have performed in my home and over the years they have replaced the furnace, water heater, toilets & garbage disposal, assisted in both a bathroom and kitchen remodel, and most recently replacing my a/c unit. They are pleasant to work with and I will continue to use them as long as I need their services. read more

Don't hire A&L Plumbing. Expensive, inexperienced and didn't complete job (no filter box or wiring of two stage). Had to have a more reputable Heating Company come review the work and notified me that without the proper Returns being added/reconfigured (CFM/Static Pressure), both furnaces would only last 5 years as they were installed incorrectly. Do yourself a favor and go with a company that know's Heating. read more

Very arrogant. Very rude. Paul, the supposed owner, is INCOMPETENT and an outright LIAR. He MIS-DIAGNOSED our GE Aire system error codes. Installed a new cylinder, which was not needed. We had to call manufacture to educate him that it was a valve issue. He ordered the WRONG VALVE and eventually gave up on repairing the system. His dumb as a door nob secretary/ receptionist REFUSED to pick up our repeated calls to get it right or reschedule. We had to try calling using block caller ID for her to pick up the phone (which is her job). She was RUDE, guess it is the culture of the organization. About the 90 day warranty of work...ALL BOGUS...once you pay them...they treat the customer like a hostage. PLEASE SAVE YOURSELF THE TROUBLE AND DO NOT DEAL WITH THIS COMPANY. read more

Probably the sloppiest plumbing I have ever seen. Left dripping sodder on the pipes to dry lumpy, no regard to aesthetics with anything and made cosmetic decisions without asking for input when I wasn't home to supervise them.... the work they did passes inspection in terms of being passable but I would NEVER use them again. read more

These guys were no shows! We called for a furnace cleaning and they scheduled an appointment for two days later, with a two hour window - not bad. Then, we waited. We waited all afternoon for the 12 - 2 window and no one came or called. We called the office, during office hours and it went to voice mail. They never had the decency to call back! We understand things happen, a job goes long or a truck breaks down. But you call the customer and let them know. And if the customer calls, you answer. We called early the next morning (got an answering service, so they don't like to miss phone calls) and cancelled them. We will use someone reliable. read more

I have been using Paul and his crew for less than a year now. They are great, they come when they say, and fix the issues. I use them at my business and would have no issue calling them to my home. read more

We have used A & L for a few years now. They are always dry professional and on time. Paul and his crew do a great job from big to small.

I was not pleased with there service. After six weeks of waiting for the part to arrive, I was told that I should change the entire unit and was left with more than a $1000 bill and a heating system that is still not working. read more

We asked to have someone come do an annual check on our central air conditioning. They came out quickly, but they did not live up to the "guaranteed" quote given over the phone. They told us it would only take 1 hour, most likely a lot less. When the guy came out he decided very quickly that he needed to run back out for something. after 45 minutes he came back and replaced a filter. then he spent some time on calls and in his truck. after an hour and a half he said he would need to charge for the full 90 minutes. My nanny paid him since I was not home when he left. I called afterwards and he said he would not give a refund for the last 30 minutes. The cost was nominal, but I am very disappointed in his approach and response to my request. I called back a 2nd time to discuss further (all very cordial calls and conversations) and he would not call me back. Due to the poor follow up, mis guided "guarantee" on the phone and slow work I must give them a 1 star. the work they did was fine, the filter replacement was a rather simple task and done easily, but I am very disappointed in the approach and customer service. I would not recommend working with them again. read more