I called the business for weeks on end.And they don't answer the phone or return phone callsread more

John was great to deal with. He was very friendly and communicated frequently with me on when he…read morewas going to come out to my house. Unfortunately, he wasn't able to service the type of system I have but he suggested other companies that might be able to help and didn't charge me for coming out. I felt he was very honest and I appreciate him being up front with me.

We needed a small job done with our new house so we hired Total Plumbing. Kevin was prompt with…read morereplies and estimates; he was professional and courteous in his work and information regarding our hvac systems. We wouldn't hesitate to hire for our next job!

This was honestly the best experience that I've had with a plumber. I find nowadays that it's…read moredifficult to even get a plumber to call you back. Kevin answered right away and fortunately, he didn't have a morning appointment. He came right over and worked to find the most reasonable solution for me without cutting any corners. His work was excellent and I'm quite sure that I'll be calling him again for future work. Needless to say, I'm also very comfortable recommending him.

I am not used to on line payment and the old invoice pops up so I paid the wrong one. I let him…read moreknow of my over payment and that I would use it as a deposit towards near future needs. Tried for the last month to reach out to him with a broken urinal and a leaky pipe. He does not respond. He ghosted me after I over paid him.

My mothers sink was clogged so we called him, he left without fixing the sink and left it clogged…read moreand proceeded to charge her $430 for the sink. He has very bad bedside manners and was yelling across the house to get her attention whilst asking her to do the job basically, he made her go downstairs and see if the pipe was fixed and heard anything going down the drain, when she said she didn't know what to look or listen for after coming upstairs he said go back down and listen again. He fixed the hot water issue we had and not the drain. Not good service at all. I wouldn't recommend.

They were friendly and installed a new toilet, which still works well less than a year later. But…read morethe pipes they installed under the kitchen sink began to leak a month or so later. We should've followed up sooner but were dealing with medical issues. Now the pipe opened up and water is gushing onto the floor! They refused to offer even a discount to return to fix their own work, which should have held up for well over a year especially at their higher prices. Would not recommend or use CGK again!

I reached out to CGK Plumbing and Heating because I had an issue with no water at my residence…read more Chris came out and immediately know what the problem was. He installed a new pressure tank because the old one was waterlogged and tipped over and a new sump pump because the old one was non-operational and I had no idea. That could've been a catastrophe alone. Chris is very professional, efficient, trustworthy and knowledgeable, and provides fair pricing!! I would definitely recommend Chris and his team at CGK Plumbing and Heating to anyone. He does a wide array of services as well. Hailie is also amazing and knowledgeable and responds quickly regarding scheduling and any questions asked. Thanks again! You have no idea how relieved I am.

I had some faucets I wanted switched out and needed to replace my shower valves within the wall…read more They sent over Chris and all I can say is he's nice knows his stuff and took care of everything in a timely manor. I would HIGHLY recommend him! He's great!!

I posted a review right after the plumber left my house. Since then, Plass has been amazing in…read moreresponding to my situation. The owner reviewed the case and discounted the price substantially. This is one of my go-to businesses, and I completely trust them. It speaks volumes that they were willing to work with me on the price. That is the sign of a good community business. Plass will continue to receive my endorsement as one of the best and most reliable plumbing companies in the area. Be sure to discuss any price issues before the job gets started.

I've always seen the service trucks on the road and remembered the Royal Class name when my A/C…read morestopped working on a 83 degree day. I live in a colonial, so the second floor gets hot, if we don't run the AC it is so uncomfortable we don't get a great nights sleep, and my wife and our brand new puppy keep me up. When I called the office, I received a professional greeting from Liz and was transferred to the service manager Scott. It was like I had been a customer for many years, but this was my first call to Royal Class service. From the time I got onto the phone to the time the tech arrived was no longer than 3 to 4 hours. Ryan was thorough, professional, organized, clean and even wore booties in the house. He stayed until the problem was fixed and gave me a follow up call that evening. I couldn't have asked for a better experience during a frustrating time with a Family and a puppy who just needs to-be COOLED off. Thank you again for all you did and I'll see you on the next service which is scheduled. Congrats to the entire team for doing the right thing and giving me faith in local contractors. Respectfully, Scott & Tara

WARNING: Service Abandoned During No-Heat Emergency (Post-Surgery/Child in Home)…read more Contractor: Royal Class Service (RCS) Issue: Breach of Membership Service, False Advertising, Extreme Unprofessionalism, and Refusal of Service. Timeline: 3 days (Saturday, October 25th - Monday, October 27th, 2025) I signed a membership agreement with Royal Class Service in September 2025 based on their FALSE Google advertising of "24-Hour Emergency Service" (I have screenshots documenting this claim). My experience revealed this promise is a dangerous lie. Saturday, October 25th: The Initial Failure Called for emergency service when our heat went out. Received a text back after 10:00 PM informing me that no technician was available until the morning, effectively denying the advertised 24-hour emergency service. Result: The household, including a recent surgery patient and a child, spent the night without heat. Sunday, October 26th: Unprofessional Conduct Technician Craig arrived and was immediately confrontational and angry, stating he was not the on-call technician and complaining about being called in. He claimed we failed to inform them that the boiler would not turn on, which was false, that information was provided to the office. Following his rude and highly unprofessional demeanor, I asked for the boiler's serial and model numbers to contact the manufacturer (Rheem) myself. He became increasingly hostile and left the property. Monday, October 27th: Office Obstruction I attempted to contact the office multiple times that morning. After several attempts failed, I had to use a family member's phone, which connected immediately, indicating my number was likely screened or blocked. I secured a part lead from an outside vendor. The office needed to approve the purchase; despite being told the order was pending approval, the necessary action was not taken. Tuesday, October 28th: Office Obstruction and Cancellation I again attempted to contact the office multiple times that morning. After several attempts failed, I had to use a family member's phone, which connected immediately, indicating my number was likely screened or blocked. Chris (the only staff member who demonstrated professional manners) confirmed the purchase was approved and the part was ordered, promising service within 48 hours. 4:30 PM: Service Unilaterally Canceled. Project Manager David called to cancel the entire part order and sever all ties with us as customers, citing "rudeness and disrespect" as the reason. I explicitly told him I still required and wanted the overpriced service completed immediately due to the emergency nature, but that I would seek other contractors afterward. David refused to complete the paid service, even after I repeatedly informed him of the post-surgery patient and child in the freezing home. When I informed David I would report this experience to the news and file reviews, he falsely claimed I was "threatening" him and immediately hung up. Conclusion: DO NOT USE THIS COMPANY. This company is not only guilty of false advertising and employing unprofessional staff (Technician Craig), but their management (Project Manager David) made the egregious, unethical, and dangerous decision to abandon a customer who had been without heat for three days, refusing to complete a paid-for emergency repair, despite knowing the vulnerable situation of a post-surgery individual and a child. Their prioritization of a petty disagreement over human safety is unforgivable.

I can not say enough about this company. Anthony great person to work with. He went above and…read morebeyond , very professional. One can not help but like him, he is very straight up about things. The difference between Anthony and others, Anthony gets the job done the way it is suppose to be, he doesn't do it half way. I've had past plumbers that have left holes in wall or messes, Not Anthony he cleans up after his job ***If you want to have great work this is the company you need to call!!! I give them 10 stars Joy

Unlike the six local plumbers who answered, this was the only place that came to see the job and…read morewrote a reasonable quote. One company who is famous for not being consumer friendly, came and didn't even bother to send a quote. What a waste of time! Empire did a thorough inspection, explained what was needed, and completed the job that same week. They also did the job the way I envisioned it, not the way the plumbing company wanted to do it because it was either quicker or more costly. They did a very complete, simple repair which will be very easy to fix years down the line. I recommend them without reservation..

We had some sort of liquid leaking from our oil burner and Mike came to the rescue. He opened it…read moreup, discovered the issue, and fixed it. He was professional, honest, and a joy to work with. We'll definitely reach out and call him the next time we have any issues!

I really can't thank Mike enough , I had called for an emergency we had with our hot water in the…read moremiddle of the night , I had called and left a message , he called me right back to tell me he'd be over next thing in the morning , he showed up and informed me of the issue and had it resolved the same day , not only did he resolve the issue in a timely manner he was clean and communicative through the entire process , if I had a question he had no problem explaining something to me .. again Mike thanks so much again I will definitely be calling for future issues and i would recommend anyone who is looking for a great plumber your business ...Cheers ! Charles

While I can't comment on their work and pricing, I can comment on their unprofessionalism…read more Had 2 appointments set up with this company. Never showed up for the first appointment, so I messaged him to see what happened. He rescheduled to the following week with an excuse. Following week came and again he never showed up. Again, I had to be the one to reach out to him for an update, and again it was some excuse. Due to the above we went with someone else.

Sandro responded to my Yelp inquiry and gave me a quote using a video I texted him. He was able to…read morecome the next day and gave me a very reasonable rate for installing an outlet. He showed me how it was working, walked me through the installation so I was informed about all the wire locations and the method he used, and even added some tweaks to accommodate a microwave I was planning to use there. He was quick and efficient and even offered to clean up and repair the drywall. Also a nice guy with great stories about his work in the area. Will definitely be calling him back.