My sales man Christian G. Was Amazing!, very friendly, great at communicating and making the buying process super easy, great service definitely recommend going to him. I'm in love with my new car! :) read more

Jesus is THE MAN! Seriously, he was more than an amazing help ! Took all the stress out of purchasing a new vehicle and more than willing to go the extra mile ! He said he was going to get us in a new car FAST and he did just that !! We couldn't be happier with our experience at Mac Haik! Friendly service on a completely different level. read more

Mac Haik Ford - Dealership - Car Dealers Near Me - DeSoto, Texas

If I could give zero stars I would. This was by far one of the most unprofessional dealership experiences I've ever dealt with. I was actively in the process of purchasing an Outer Banks Bronco from this dealership and was specifically told by Michelle and Emily that the deal was moving forward and because of that, I started preparing for delivery. I had already begun looking into shipping options, speaking with transport companies, and coordinating logistics on my end because I was repeatedly reassured the vehicle was secured for me, and Emily specifically told me that because I had started the paperwork/process, the vehicle was "mine." I even asked if a down payment was necessary, and she told me no because since I had already started the process, the vehicle was basically mine. Based on those statements, I moved forward believing the Bronco was secured. The next morning, I was suddenly told the vehicle had been sold to someone else even though I finished the paperwork from the night before. The excuse given was that it "wasn't communicated to other employees" that the Bronco was in the process of being sold. That level of disorganization and lack of communication is completely unacceptable, especially for a purchase this large. On top of that, many of the employees I dealt with seemed poorly informed, and simple questions were often met with "I'm not sure" instead of clear answers. It made me have the impression they are too incompetent to do their job. It made the entire experience even more frustrating and unprofessional. The entire situation wasted my time, created unnecessary stress, and showed a complete lack of professionalism and accountability. If a vehicle is still available to the public, customers should be clearly told that instead of being reassured it is "theirs." The apologies afterward felt more performative than sincere and the follow-up message I received afterward honestly felt more like damage control than a sincere attempt to make things right. Saying they'd be happy to help me find another Bronco "without taking up too much of my time" came across as dismissive considering how much time had already been wasted because of their mistakes. They also tried to sell me a significantly downgraded Bronco after everything that happened and acted like they could get "close to the number" we had discussed before, but it wasn't even remotely close. At that point, it just felt like a complete waste of my time. They would also give me specific times they said they would call me back, but I would end up having to call them myself (after of waiting for over an hour multiple times btw) because they never followed through. I would strongly caution future buyers to get EVERYTHING in writing and not rely on verbal assurances from this dealership. read more

I purchased a brand new Escape from this dealership yesterday. The process was easy, they did numbers over the phone, sent all numbers I asked for (including buy rate and holdbacks). Anyway I worked with Christian G. as my sales person and he was knowledable, chill, no pressure. The first day I left, BUT they kept working for me, and called me 2 days ago with a pretty great approval. Who knew Escapes were so cheap to insure??? Not me. I was pulling off the lot in my brand new car just under 2 hours since I arrived. They were VERY efficient. And the finance guy whose name I wish I remembered was the fastest finance guy I've ever seen. Took him 15 mins max. I'm THRILLED with my new car. My boyfriend is THRILLED with my old car (an older Escape) . If you ever need to deal with an honest dealership for CDJR, these guys are it. Honest and sincere. read more

Mac Haik Ford - I purchased this from Mac Haik. - Car Dealers Near Me - DeSoto, Texas

Do not view their website! They bombard you with communication. I submitted an inquiry and I am having three individuals call, text and email. I only need one individual to follow up. I am not sure what sales statistic they are following to guarantee a sale, but they are using wrong information. Do not contact them! read more

Had over a month for recall and service and cost over $400. Finally vehicle out and still same issues. Placed on local mechanic and another $400. Service Representative and manager was terrible. Never will use again. Will be filing complaint with Ford if no feedback from dealership. read more

I highly recommend coming here for your new car experience. Alan wright made the experience a great one, he was patient, knowledgeable and worked hard to get me the best deal on the car I wanted. read more

Mac Haik Ford - Car Dealers Near Me - DeSoto, Texas

I preferably don't want to give them no stars!! This was the worst experience I ever had with the release hip!!! I visited the Desoto location, purchased a 2021 Ford escape 3/15/25 at 6pm and the transmission went out in it on Sunday 3/16/25 that evening.. I was so upset and it left me & my kids stranded on the side of the road.. I literally had to beg someone to give us a ride & push the vehicle back to my resident!!! I was told by Izabella that nothing was wrong with the vehicle.. I was deceived.. I am not happy about the purchase & Im very dissatisfied with the whole dealership!! I will be paying them a visit due to this horrible situation.. read more

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Christian Gomez my salesman helped me out with my 2025 mustang quick and easy, gave me almost exactly what i wanted on my trade and a great price on my new car. Would definitely recommend going to Christian. read more

Mac Haik Ford is the classic case of why many people refer to dealerships as stealerships. I purchased a Ford Mustang GT from Mack Haik Ford early in 2022 along with an extended warranty. Fast forward to October 2024, I sold the Mustang and later in early November I contacted Mac Haik about a refund on the remainder of the vehicle warranty. After several attempts to reach someone, unreturned voicemails, and no response to email follow ups, I was FINALLY able to get a response that I should see a refund check in 4 to 6 weeks... that never arrived. After additional attempts late December to reach someone, I was informed by a different person their previous finance person was no longer employed with them and they have a new person handling these types of requests so I should receive a refund check in early January... that never arrived. Working within the antiquated dealership structure is frustrating enough with all of the fees and charges they like to tack on but the post-sale unresponsiveness from Mack Haik in service to the very fees they are shilling to buyers is at another level entirely. My word of warning is to use caution before buying that extended warranty being pushed by their finance people, and as a bonus tip seek out external financing before going through their internal finance team to ensure you're getting the best interest rate available and not what they are willing to give you in order to pad their pockets. read more

Mac Haik Ford - The Mustang I purchased - Car Dealers Near Me - DeSoto, Texas

2 months ago I purchased a 2025 Ford Escape and went for my first oil change. I didn't realize it wasn't covered - my previous purchase at this same dealership was so ok. I thought to call and speak with someone who could go over my purchase and plan to refresh my memory. Well ...I believe his name was Curtis in finance. Please provide customer service training. He wasn't customer friendly at all. He seemed annoyed as I asked him a question and I regret calling. Do better sir. I needed assistance and you acted as if I was bothering you. Last purchase with Mac Haik Ford I guarantee you THAT read more

Since I brought in my vehicle on December 7, 2025 up till current nothing has been done and you keep switching me from my garbage car to a damn monster truck and you telling me mileage when all I do is drive back and forth to work and nothing has been done to my car. What kind of a dealership and business are you all running and nothing has been said about my car? Not even updates and no communication and I only got to find out yesterday my service person is no more. I will post this on BBB, I will also contact your corporate office as well as post this on yelp and every website you can think of...so folks will know I have received the worst service from you all. I as a customer deserve the best from you BUT, I have received the worst service from this company. read more

I recently had a bad experience at this dealership due to Manager of the sales floor of the name of Allen and a sales guy Marcos both lie and never return phone calls after they get the sale they become none existent they promised to get me some accessories for my truck and they never followed through both these guys are up to no good BE AWARE OF THESE 2 DUDES THEY ARE SCAMMERS!!! They promise you everything just to get the sale and then disappear!!! read more

Thank you Cedric Lyons for top notch customer service. I arrived later than desired and appreciated you staying late on the holiday time frame. Was able to take care of everything in a timely manner and got a great deal on an F150 XLT! read more

Worse customer service I have received in a long time. We have bought 4 cars from Mak Haik and they are all about selling them to you but that is were it ends. I traded in a vehicle back in Oct and was told that I was due a refund for my extended warranty. I filled out he paperwork and that is where it has ended. You can't get anyone to answer the phone unless you are looking to buy a car. Dalton was the salesman on 3 of the vehicles and he was great but now he is a sales manager and cant get anything out of any of them. If I can get this resolved I will never do business with this dealership again. read more

Jessica was the best at working hard to get us where we needed to be in the purchase of what we wanted and where we wanted to be in financing/payment. We talked to a couple of people that were also purchasing and they also spoke highly of the process with Mac Haik Desoto. We very much recommend them and ask for our girl Jessica! read more

On Aug 7th I contacted the dealership on a 2025 F-150 Black Widow. talked with salsman Christian Gomez. When we talked on the 7th of Aug he kept putting me off claiming he was busy. we talked about the truck selling at 78,000. I texted him twice and never recived anything back. Call the dealership back to speak with Christian. during the time we havent talked the price dropped to 75,000. When I called him he was very unprofessional with me. When I mentioned that the price dropped he told me that I agreed to the 78,000 which I didn't. then started talking very unprofessional basically yelling at me saying or you buying the truck or not. I told him yes but why shouldn't I get the advertised price of 75,000. Christian then hung up on me. I called him back explaining how unprofessional he was and asked to speak to a Manager. Still waiting on another salsman to contact me after speaking to a manager. read more

No matter what the reviews are saying about Mac Haik Ford in Desoto, let me tell you from my experience...this is an awesome place to buy your new vehicle. The salesman's and managers are very nice and willing to help you get that car, and the place is kept up very nicely. read more

Mac Haik Ford - Car Dealers Near Me - DeSoto, Texas

DECEPTIVE DEALERSHIP! Avoid them at all costs! They advertise one price, then they refuse to honor it. They even gave me an "out the door" price with a line by line breakdown, then refused to honor that price. I know car sales people don't have the best reputation for being transparent, but outright lying is never acceptable behavior. Don't trust them with your business. read more

Jessica did an outstanding job a helping make my purchase easy (from out of state) and provided me with highest quality care. I highly recommend her and appreciated her thoroughness and attention to every detail. Pat Clifford, Muskegon, Michigan read more

Mac Haik ford has to be the shadiest dealership. I worked for this company and there's absolutely nothing good to say about it. They held my check hostage for three weeks for a pair of toolbox keys and then when they didn't get what they wanted, they blamed me for a garage door that fell on my car another employee dropped on, so they could pay me out lower. what about the damage to my vehicle? was pulled on mini occasions that I'm able to come pick up my check from the HR assistant and service manager in which I went to go and the general manager Daniel Flatt told me I wouldn't get anything until he got a set of keys. This was until I threatened the wage claim from the Texas workforce commission now all of a sudden they're able to mail my check to me. Insane. roll on big dog flatt read more

Mac Haik Ford - working for this company the service manager didn't want to give me my check and held it hostage for three weeks. - Car Dealers Near Me - DeSoto, Texas

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This is the absolutely the WORST dealership for service. RUNNNNN GO SOMEWHERE ELSE BECAUSE THEY DONT CARE HOW LONG THEY HAVE YOUR VEHICLE. They don't follow up and if your advisor is out, don't expect any other advisor to help because they wont. Vincent, Maddie and Lisette should all be fired because they are no HELP. DONT GO THERE read more

I've been taking my 2003 Escape to Mac Haik (Stanley) for over 20 years for servicing. This Escape runs well and with many original parts because I only used Mac for any major repairs and maintenance. Today, was kick to the curb because my vehicle is over 20 years old. Was told that the service manager decided to limit service to vehicles under 20. This is a recent change for service. Asked why the limit, I was told the manager didn't want to search for parts that are available but difficult to find. A 20+ year customer and I'm not wanted or worth the effort take care of my needs. I will be in the market for a replacement vehicle soon, not sure I will go to Mac. I took my Escape to another shop, they said no problem with searching for parts. At least they are trying. read more

Jessica Cavaros was AWESOME! She had everything prepared for me when I made it and I didn't have a long wait. She communicated with me throughout my whole process. I will definitely be making another purchase in the future. If you want affordable and great customer service here ask for Jessica and she will get you right. read more

Mac Haik Ford - Car Dealers Near Me - DeSoto, Texas

In the process of getting the water pump replaced on a vehicle I just purchased, About a $4k job before even owning it for more than 3 months. Not sure why the recalls and inspection were not properly assessed and completed while Mac Haik Ford had possession of the vehicle but instead, all the responsibility is passed directly to the customer who has no other option. Once this repair is complete I'll be taking it to a different dealership to handle the recalls as I've completed lost trust in the Mac Haik Ford group and cannot continue doing business here. read more

order was delivered box open no parts,, was told "contact shipper". shipper said they found nothing

BEWARE from an experience car purchaser! READ to save yourself from my experience! Extremely unhappy with this dealership. I Found them on CarGurus. Price was listed for vehicle at $27,095.00 on August 1st. Called spoke with salesman had everything ready to take my daughter (1st car) to close the deal. They came in with an additional $7,438.63 in fees for our CASH purchase on August 2nd. They told me CarGurus was " a third party website that doesn't work with us" and that car "already has a heavy discount as is" when asking about the price discrepancy. Funny thing is the price was changed on Car Gurus while I was on the phone with the salesman today! They lured me in with a great deal and pushed not only a higher price but also added on huge DEALER FEES. I urge you to save the headache and go to a dealership that does not resort to bait and switch tactics to get your business. I did inform them I would be filing with Car Gurus and they did not seem at all upset about my claim nor were they willing to meet me at a fair price. As an additional note: The dealership also use the excuse that it's a new month and more promotions were offered last month. However, It was already in the evening of August 1 when I viewed the listing. Car Gurus said that it was the dealerships responsibility to change listings and as I described earlier in my post, they made sure to change the listing ASAP when I showed them pictures of what I had. read more

Will not honor manufacturer's warranty plans. Overbooked and understaffed. I will drive to Arlington to service my vehicle.

Made an appointment to have just an oil change done at 10:40am, showed up at 10:30am to make sure I was all checked in and ready for my time slot. Sat in the waiting for over an hour and twenty minutes and by noon my car still hadn't even moved from where I parked it when I arrived. What's the point in even making an appointment, I understand some services can run longer than expected due to unforeseen circumstances but this is RIDICULOUS. Based on this experience and the reviews of others I'll never be coming back here again... read more

They are very dishonorable. They advertise one price clear as day and change it. They had 30k off msp in multiple places and when I inquired they changed prices even though I have proof. read more

Gary Teselle did an outstanding job. He was able to source the exact vehicle I was looking for and helped get me a great deal on my trade in. First Class service all around. read more

avoiding phone calls completely. Even blatantly not forwarding me and hanging up on me for no reason. poor professionalism. Never had an attitude once. Honestly have no clue what the deal is. read more

Please do not purchase a vehicle from here and never put your vehicle in the shop. This has been the second vehicle that we have sent to this shop and the vehicle is new but the air was not working. My dad purchased a truck a month ago. Had to wait 30 days because the air wasn't working In The new truck. And it's been 2 weeks and he still hasn't got his truck back. They didn't even look at the truck until a week later and now they saying that we have to figure out who's going to pay to have the truck fixed. They are terrible. read more

I have had an horrible experience with this location. They definitely drag their feet on repairing your car. I put my car in the shop a month ago for something simple I been patiently waiting to go get my car Its been 1 month and 12 days. Ubering has become very expensive for me . I also found out that the guy who was working on my car went on vacation for 2 weeks. I would highly recommend Grand Praire Ford . I never received and updates from the tech . The Desoto Ford location is horrible . read more

Dear Daniel Flatt Ford MH Ford Manager, I am writing to express my extreme dissatisfaction with the service I am receiving from your service department. On October 7th we took our 2024 Ford Mustang for service warranty and until this day we have no updates on our vehicle. Firstly, I was allowing my son to take care of the situation, he came to me and told me he was not getting any answers regarding the vehicle. Then it came to my attention that I needed to step in and help him get this issue resolved. Since it has been there for a good amount of time, and we have need for the vehicle. At other times we have been offered a loaner vehicle since we are still under warranty, but on this occasion, we were denied that option. I then decided to call our service advisor personally (Vincent) to get some answers and while being on the phone with him, I found his behavior unprofessional and uninterested in assisting me. I politely asked when our vehicle was going to be ready for us to pick it up and he told us he had to check with the technician and give us a call back. We never heard back from him. I am extremely disappointed by the level of service we are receiving from your dealership and staff and expect better treatment as a returning customer. I am requesting that we get an update on our vehicle or that we can pick it up and take it to another dealership that will get the issue resolved. I tried to get your email so I can contact you directly but they said they dont have that info. Im still getting response from you guys. read more

Every time I take my truck up there they mess something up. I got an oil change with tire rotation and they cross threaded one of my lug nuts. I also bought 4 new tires from them and they didn't balance them right. That made my truck drive like crap. They put water in my wife's radiator instead of coolant when it was 100+ outside. They said the radiator had no coolant in it at the time but how would they know if they didn't pull one of the hoses off. There was no warning lights on or anything. The service lady gave me a story about needing to do a pressure test and that they didn't have any coolant in the shop so they used water. On a new vehicle? These people are some lazy no good so called mechanics. You would think Ford would train these fools before letting them work on people's vehicles. read more

Mac Haik Ford - Cross threaded lug nut - Car Dealers Near Me - DeSoto, Texas

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MOON no stars... if you can do ... do it ... somewhere else... can't even trust for an oil change... service bad.... Not trustworthy for trades or purchase... haven't tried the parts department... Good luck.... read more

Make sure you really check your vehicle out for any damage before you leave with it. They are really attentive almost harassing when. They are trying to get you to buy the vehicle but never return your calls or messages once you have paid for it. Here are just the facts: I received financing through my credit union and was given a check to fill in once I found a vehicle. It's covid makes the situation less cumbersome. I found a vehicle online I wanted. Sale fell through. Found identical one from Haik so I contacted them They were very responsive but I asked questions based off the car facts. They insured me that the issue was resolved but the car facts wasn't specific so I looked at the general area of the carfax information. Nice vehicle. I had a medical procedure so for a month I had only driven the vehicle home. New vehicle driven 20 miles in a month. Parked in my home garage. I decided to drive it when feeling better noticed at the very top of windshield there was a crack that I would not have even noticed if it hadn't started raining. I took pictures which also weren't really visible because of location of the crack Well it's been 3 weeks almost and they have never returned the inquiry about the windshield. I still have not even driven the vehicle 200 miles because of crack and not been given an answer about if they will be handling the repair or if it's on me. I have no problem doing it if it's not covered but I must add that it has a LoJack system on the vehicle that sends information back and forth such as accidents, location etc. I'm not trying to take advantage of anything. I won't be taken advantage of either. If you do business with them be OVERLY informed because all the calling emailing and text will definitely stop cause hey they got their money. They told me to tell people about my salesman and References were paid. Salesman Byron Johnson Sales Manager Sean A Osborne read more

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When I say Gerry grace and Lashaundra White make it their business to give such Phenomenal customer service today. Good is a understatement they were FANTASTIC. I truly recommend these two, team work makes the dream work. 2022 Edge and I didn't have to wait long, I love my car. read more

I would like to take this time out to thank Gerry Grace and LaShaundra White for working very hard for me to come out of Mac haik Ford with a very nice vehicle these two really had patience with me and made sure I was satisfied Thank guys so much and I will most definitely recommend you guys, read more