Full disclosure: I fell in love with MacMart shortly after moving to Philly in 2013 via social presence alone & never got the chance to try the delicious mac [due to insane lines when MacMart was able to serve lunch @ Love Park; my lunch break couldn't fit both a walk from Rittenhouse Sq Park to Love Park PLUS the insanely long lines that more often than not lead to complete sell outs when you were lucky enough to be standing in the line; which is saying a lot bc I typically got 45 minute lunches and I don't punch a time clock]
So, when I ordered my very first MacMart, it was via The Oval in 2014 & and I was one of the lucky few that got to order before sellout, but of course by the time I was able to order, my preferred mac (Spinach Artichoke) was sold out, so I went for #2 choice, BBQ. My mac was cold. I paid over $10 for mac & cheese (usually 99 cents for a box, throw in a few extra cents for the extra cheese & condiments this mac chef adds, & still you are under $3 net by far) AND IT WAS COLD. I didn't complain at all at the time; I felt so lucky to have even been given the opportunity to order in the first place after all the Love Park sellouts I experienced, so who was I to complain, this is what happens when everyone wants the same thing.
Well, fast forward a year, year & a half - to the day of the announced soft opening of the brick & mortar store... it's POURING BUCKETS of rain outside. But I don't care. How many unsuccessful lines have I stood in at this point for MacMart with NO SUCCESS unless you count the one bowl of NOT SPINACH ARTICHOKE BUT BBQ MAC & NOT JUST REG BBQ MAC BUT COLD BBQ MAC?! My boyfriend & I see the neon in the window was we are hunched under the same umbrella & feel relief... "oh my goodness, the rain kept the other Mac maniacs away, we can actually order quality mac in peace.."
So we thought. We walked in to the small, smart, clean place with 3+ employees with their elbows on the counters just waiting for some business to be told, "Whoops, sorry, the soft opening day is being pushed back due to the City permit situation". My external voice said "Oh, okay. Thanks." while my internal voice said "OH OKAY WELL GREAT OF YOU TO ANNOUNCE A SOFT OPENING ON SOCIAL MEDIA WHEN YOU DIDN'T EVEN HAVE CLEARANCE FROM THE CITY YET BC #1 MY BF WOULDN'T HAVE TRAVELED THROUGH SO MANY NEIGHBORHOODS TO MEET ME FOR LUNCH OR #2 I WOULD'VE HAD LUNCH DELIVERED TO MY OFFICE SO I WOULDN'T HAVE HAD TO TRAVERSE THROUGH THE WETTEST DAY PHILADELPHIA HAS SEEN ALL YEAR JUST FOR A BOWLFUL OF DISAPPOINTMENT"
So, MacMart (Brick & Mortar) opens & for the first few weeks I see lines down the block to get in. Well, within the first couple of weeks I happen to walk by at a non-peak time with a coworker & seeing no line, I convince her to try it out. I FINALLY get my first taste of Spinach Artichoke mac (a la the Rittenhouse or whatever they call it now). We are kind of rushed through the line and I kind of have sticker-shock over my total, but maybe 4 bites in I'm beyond stuffed & realize this carb-overload will feed me for a few meals making the outrageous price forgivable.
This experience leads me to talking my very-unimpressed-due-to-the-soft-opening-snafu-boyfriend in to meeting me there for lunch shortly thereafter, as I foolishly thought the staff must've learned how to handle crowds at this point. I show up late-ish for lunch-time 1:30 to 2:30ish, unimpressed bf in tow.... we finally decide on our mac orders, and then as we hand over the cc, I present the Mac Mart "punch" card I was given at my first-ever brick & mortar Mac visit... only to be told despite SPENDING OVER TWENTY DOLLARS ON MAC & CHEESE that day for two orders, you can only get one initial (i.e punch) per visit, regardless of # of mac bowls on your order.
Let me just break that logic down via capitals for everyone, because surely nobody sticks with a review for this long. MAC MART DOESN'T CARE IF YOU ARE GIVING THEM 1 EXTRA LOYAL CUSTOMER BESIDES YOURSELF, OR TWO, OR FIVE, OR TEN (equivalent to $20 dollars worth of mac, or $30, or $60, or $110) YOU ONLY GET ONE PUNCH PER VISIT & THAT IS THAT. Of course, to redeem said punches for a free bowl of mac, that means you had to have spent a BARE MINIMUM of $100 on mac & cheese (that's using $10 as an average, if you got JUST naked mac EVERY SINGLE TIME & JUST BY YOURSELF you could spend a mere $82.50) then and only then are you entitled to a delicious bowl of Mac on the house.
That particular experience of receiving just one "punch" despite bringing multiple customers on-board led me to the realization that I somehow got sucked into the Philly food scene hype, and that it was BEYOND overrated. I have top notch culinary skills myself, and if I find myself in the mood to overload on carbs, I can save myself roughly $5 per bowl of mac even if I buy every extravagant cheese & condiment & topping possible. TL;DR, make your own mac if you can boil noodles & mix in 5 - 10 ingredients. read more