PLEASE READ THIS IF YOU WANT A COMPLETELY HONEST REVIEW OF THE GYM. I BEG OF YOU.
I have been apart of this gym for the past two years of my life. So I have credentials about how this place runs. And let me tell you, it is horrible. The turn-over rate for this gym is terrible. Every couple months theres always new people working who seem to know absolutely nothing, as they hire anyone practically. The only person who has been there for awhile are Doug and Saad, who are both not in manager positions. But they are some great people.
Besides that, I have always had issues with the gym in-terms of membership issue and management. When I first got there, Adam (who was assistant manager at the time. DID NOT inform me of the fact that you can cancel the membership within THREE days of having it. So I was forced to pay up in a time I could not.
Jeff the regional manager or whatever seems to be a stuck-up, snobby, egotistical salesmen when you first meet him, but when you actually get to know him and see him everyday, HE IS EXACTLY THAT. Flashy cars, always wearing jordan. Yet, the gym functions like garbage.
If you need any help with your membership, good luck. They do not tell you that you need a 30-day notice/letter to either freeze or cancel your membership. It genuinely feels like the management is only there to get memberships and nothing else. I had to talk to Jose, one of the managers currently, and he did not tell me that you need to write a letter 30 days prior to wanting an account frozen. Back in 2022 when I first came, A LETTER WAS NOT NEEDED TO DO THAT!
Now personal training is another thing. Now I am conflicted about this topic, as everyone has different goals. But for me, I had a bad time until I met Saad. I had three trainers over a year while i was there, and the first two trainers I had were terrible. But, Saad is actually a great trainer. If you genuinely think you need personal training, ONLY get it if Saad is your training. Keep in mind, THEY HIRE ANYONE TO BE A PERSONAL TRAINER. They promise you a meal plan, pictures, and to keep in touch for your goals. But even tho I was only 1 time a week, i never got that.. once. They also promise you free personal training. I PROMISE YOU it is not free. When you sign up you get a certain amount of sessions free. for me i got 7 free sessions. I never got to use them. Also they automatically have your PT set for AUTO-RENEWAL. I had an issue with that because when I thought I was done, I kept getting charged! and then they told me that I had to submit that letter that I mentioned earlier. Jeffs daughter at the time was management, and she actually canceled the next 30 days of payments for me which was very nice of her because since i submitted the letter late, I would have had to pay 70x4 because of that. But guess what.. SHE'S GONE!
Now I will admit, the gym itself is not the worst. Basketball court, Turf, and a little Sauna at the Mount Clemens location. The Saint Claire Shores locations has Newer equipment and turf, plus it is 24/7. I have never been to the Fraser location. So if you get the membership at $100 up-front and $30 a month, the gyms are never busy (wonder why) and you get access to all 3 locations, I will give it that little praise. BUT AGAIN that is if you get it for that price and you have no intent to 1.) Move away. 2.) Get PT. and 3.) Cancel or Freeze your account. Because the employees have no idea how to help you when stuff hits the fan and you need to freeze your account or help you in time of financial struggle.
To sum it up. Only come if you do not need PT and plan to stay for 2 years. Management is always leaving, you will have issues. Sarah, who is there Customer Support right now, is a REALL piece of work. Basically tried to gaslight me into thinking that the reason all of my issues are happening are MY FAULT and that I should have read the agreement. Can we all be human here? I was 18 and naive when I first came here. WHY WOULD I REMEMBER TO READ THE AGREEMENT 2 YEARS LATER WHEN I NEEDED HELP WITH FREEZING MY ACCOUNT? She has to go.
I left this review on google which has a character limit. reach out to my email if you any questions and I will answer all of them joshdabestg@gmail.com !!! read more