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    Mac's Auto Services

    4.3 (6 reviews)
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    Mr. Tire Auto Service Centers

    Mr. Tire Auto Service Centers

    2.6
    (17 reviews)

    I've had new tires installed in the past. Currently I go for frequent oil changes. Service is…read moreconsistently good, decent wait time, courteous employees. They don't try to upscale you on service. Jiffy Lube is notorious for this...they tenaciously doggedly try to up-sale on work you might not need...they take you out to the bay like cattle and read from the computer screen things you might not need then your cramped inside a tiny wait room like sardines ...then there's different people working there each time you go. I stopped going there for these reasons. The shop guys at Mr Tire in the Symrna location are not like that. Same guys each time. If they see something that needs attention or replacement they inform you, then you make the decision to get it done without pressure. Show wait room is usually quiet. I look forward going there each time and catch up with reading or just pausing a little from a busy schedule. Keep up the good work guys. You have my business. October 19, 2017 I've attempted a few times to get a Basic oil change and tire rotation. No problems in the past with walking in and waiting. As of lately the last 3 attempts I was told I needed an appointment 3-5 days out. Say what? So I've been doing it my self except for the tire rotation. They tighten the lug nut too much were as I cannot loosen them. I was going out of town so wanted to rotate the tires myself. Called them to see if they could loosen them. They said I needed an appt. say what? I show up and begged them to just loosen them and I'd take it from there. They would not do it unless I had an appointment. Now how long would it have taken to loosen the nut lugs using their air gun? Rode up the street and a lesser known tire place loosen them for me for $10. I was glad to pay it and they did it rather quick. Never again the Mr Tires in symrna.

    I took my vehicle to Mr. TIRE to replace spark plugs and the ignition coil because my engine light…read morecame on and the diagnostic said one of the pistons was misfiring. When they removed the spark plug, they found oil in the well. So they determined that the leak was caused by a bad gasket. They replaced the gasket, spark plugs, and did an oil change. That cost me $2300. They next day, I noticed a bigger oil leak and the smell of burning oil. I took my car back in and after investing, Mr. Tire determined that the turbo line was leaking. They said they did not have the ability to order the part or complete the work and recommended I take my vehicle to the dealership. So, now my vehile is leaking and burning oil worse than before I brought it in originally. (The excessive oil leak and smell of burning oil was not happening before the original visit). Now, I can not drive my vehicle due to the danger of the oil line feed spraying oil and causing an engine fire. After spending $2300, my car is worse off than when I had it serviced.

    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    2.7
    (39 reviews)

    I was pleasantly surprised at my experience today at Valvoline in Dover, De…read more Auto shops can be intimidating for women but Craig put me at ease from the moment I arrived. He was nice enough to talk me through everything and was not pushy on the price. He explained the various options and what he would recommend. He even helped me find a coupon so that I had the best possible price. Thanks Craig, you are a gem!

    Whatever you do don't go to this location especially don't get a tire rotation here. I came in for…read morean oil change and it was recommended per my company fleet vehicle regulations to get one done. They had a new employee perform the tire rotation and you could tell from the beginning that she didn't know what she was doing. She stripped one of my lug-nuts. I wound up being there for hours because they couldn't get the tire off. They had to order a new lug nut. I drive my car extensively for work. She barely finished doing the job. She was ready to have my car pulled out for f the bay before they realized she made a huge mistake. They had to put the wheels on the side they started back to their original position. I had to leave with 1 missing lug nut. They had to order a new lug nut for me. So now I have to return. This was a disgrace. I don't have a problem with a female preforming this job as long as she's experienced which she wasn't and monitored since she's a new employee. Totally irresponsible and unprofessional! I hope she spent lose her job but she definitely needs more training.

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    1.5
    (8 reviews)

    Flat tire turned into an estimated $2,000 including repeating 100,000 maintenance items done less…read morethan 1,000 miles before.

    GOODBYE, HARD-EARNED MONEY...($1,539) We brought our truck…read morein because the a/c would blow hot air after 3 miles of driving. The said it was the condenser and would cost $1,200.00 to repair We authorized the repair and picked it up that afternoon (bill was $1193.94). When it was next driven over 3 miles, the exact same thing happened, the cold air turned hot. We took it back and they said that now a line is leaking and the repair would be another ~$370.00. Not wanting to have wasted the $1,200 we had spent, we told them to go ahead with replacing the line. (That bill was $346.52). Again, the next time we drove it, it blew hot air after 3 miles. We brought it back again, and this time they said the compressor needs to be replaced and that will cost another $700.00. We lodged a complaint and the district manager looked into it and said they would split the $700 repair with us, so we would only. We'd to give them ANOTHER $350.00, which would bring our total to $1890.46. I never thought a company as large as Firestone would turn out to be so shady. Thanks for literally nothing, Firestone, you should have been honest about what this repair would entail. If you had said it will cost $1,800.00 up front, we could have decided to live with no a/c in the truck, but instead, we're $1,540.46 poorer and are still forced to live with no a/c in the truck. I would strongly recommend avoiding this establishment at all costs, this has been a nightmare and we don't have money to waste.

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    2.2
    (36 reviews)

    In October of 2025 I brought my 2016 Hyundai Tucson to the Dover, DE location for a set of brakes…read moreand rotors (I can't remember if it was front or back at this point it's been so long) and four new tires. I paid $1600 for the service. About a week later, the front tire on the passenger side falls off my car (due to improperly installed lug nuts) while it's in motion. This caused extensive damage that ended up totaling my car. The company accepted full liability, but once they learned that the damage would cost more to fix than the value of my car, they were no longer willing to fix it. The claims department offered a settlement for what they deemed to be the value of the car. Although, I was financing the vehicle, so I could not accept it. Aside from the eventual conclusion of the car being deemed a total loss, I had to deal with a tow truck driver threatening to impound my car due to not being paid by Firestone. I also had to deal with Enterprise Rental Car threatening to charge my debit card since they hadn't been paid either. Both situations took emotional distress and anger on my part to resolve. The accident happened in October of 2025 and my car wasn't fully evaluated and totaled out until February of 2026. This was a long, drawn out, tragedy that I was made to pay out of pocket for due to the circumstances. Go ANYWHERE else!

    We used them for an oil change…read more 7-24-2025 Invoice# 187285, Service Advisor: Brian We just left this shop after picking up our SUV from an oil change. My wife received a phone call telling her that she needed new tires. She told the shop employee that he would have to discuss it with me. He then tried to sell me new tires. He said that they were down to the wear indicator. I told him that I would check the condition of the tires and purchase some when needed. I would shop around for the best value. He interrupted me and said, "WE HAVE TIRES HERE." Duh!!! The name Firestone Tires would have given me that clue!!) My response was "I know, but I will shop around," and I thanked him for the advice. He then said, "NEVER MIND" and hung up the phone. He must have gotten up on the wrong side of the bed this morning!!!! When we picked up the car, the invoice said, "THE CUSTOMER DECLINED TO EVEN TALK ABOUT PRICING OF TIRES." He needs to understand that I wasn't obligated to discuss pricing. We discussed the need for tires, and I told him that I would shop around if I needed some. I was going to give them a good rating, based on the completion of the oil change, but downgraded it to 1 star based on the unprofessional employee behavior. Brian needs more training!!!! I dislike dishonesty.

    Mac's Auto Services - autorepair - Updated July 2026

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