Having had a host of vision problems since birth, I have been to just about every eye specialist in…read morethe world. Dr. Iwata was the first OD EVER to fully explain the situation and to offer me a range of options. I wear contact lenses and when I expressed an interest in getting glasses as a backup, he asked me what time of day I would likely be wearing them and suggested I schedule an exam for that time of day so prescription would be correct for tired eyes at that time of day. You won't get that at LensCrafters! When my pre-teen daughter turned out to be mildly nearsighted, Dr. Iwata actually suggested we NOT get glasses for a couple of years because it was his experience that girls that age would probably not wear them anyway out of vanity. He was absolutely correct and didn't try to sell us a pair of expensive glasses. HIGHLY Recommended!

I have always liked the office staff--they are great. But when is it appropriate to speak up when…read moreyou feel dismissed? After being told I have cataracts, diabetic retinopathy, and upper eyelid drooping, I expected to be referred to an ophthalmologist. Instead, I was told it was "not bad enough yet." I wondered, how bad does it have to be? The doctor said, "Don't worry, haha, I won't let you go blind." That did not feel appropriate or reassuring to hear as a patient. I expected my concerns to matter and hoped for some compassion, such as an offer to refer me for a second opinion. Instead, I had to call my endocrinologist to get the referral myself. I have been struggling with my vision for a while. I cannot see up close without glasses, my vision is cloudy and fuzzy, and I am unable to drive at night. When I saw the ophthalmologist, he said these issues had been developing for some time. I told him I had only been diagnosed in 2022, and he said the condition appeared to have been present for about 10 years and was serious. I called the doctor's office, left a message with this information, and when they called back, they said the new doctor could be my family doctor going forward. It felt as though, because I raised my concerns, they no longer wanted to see my family. That was not what I was looking for. I was simply hoping for a little compassion from the doctor.

My daughter had an urgent need to see her eye doctor, so I called over at 5:30pm. They were still…read moreworking, but the doctors had left so we were scheduled first thing the next morning. I was impressed by how fast they could get her in. The inside and outside of the office was all decorated for Christmas which helped my 4yo feel less nervous. They were very gentle with her and gave good and thorough care. Dr. McGeorge was the attending doctor and did will with her. My 4 year old daughter left feeling confident that eye doctors were nice people and I left confident with a treatment plan. I've gone here all my life, and they are always great.

called this eye place just to make an appointment--something that should take all of two…read moreminutes--and was met with one of the rudest attitudes I've experienced in a long time. The woman who answered the phone spoke to me like I was stupid for asking basic questions and had an incredibly condescending tone the entire call. If this is how they treat potential new patients before you even walk through the door, I can't imagine how they treat you once they already have your money. Customer service matters, especially in healthcare. I ended the call feeling annoyed and disrespected and will definitely be taking my business elsewhere.

Really nice group of people and very helpful I recommend this office and glad they are localread more

What a great office! I was so pleased with the service I received from Sierra Eyecare Associates…read more From my initial call to schedule my first appointment to my new patient exam...everything was great. The girl that took my call was super sweet and worked with my schedule to get me in within a couple of weeks. My interaction with the front desk staff was equally as pleasant..they had me fill out my paperwork and I was taken back a short time after. The tech that did my first few tests was really nice. She took care of the first few things and took me to the room to wait for the doctor. I saw Dr.VanBuskirk...he was awesome! He was professional, answered all my questions, took his time, didn't seemed rushed at all. I really liked that, a lot of times you go to a dr appointment and feel like they are on a time restraint, I didn't get that impression at all with Dr.Van Buskirk. He explained everything he was doing and what everything meant. I was impressed. After my exam, I met with another tech who helped me choose frames for my glasses. She went over other options available to me but I never once felt pressured. I chose my favorite and she put the order in for me. They called me today ( a week and a half later) to pick up my glasses and my experience was just as easy and pleasant. I was in and out in 5 minutes. I love my glasses and I love my new eyecare office! I highly recommend....five stars!

My go to eye care! I've been going here for years now and love it! Everyone is so friendly and…read morehappy here it's awesome! In and out of there in about 30 minutes with contacts ordered and shipped directly to my house in a couple days! Highly recommend!

Excellent eye doctors I really like Dr. Garcia. She took time with me and explained my macular…read moredegeneration. She even understood about my dislike of the eye lens measuring machine. I just feel I'm failing a test. Felt this way because I've been doing this since I was four years old. This is the best prescription I have had in a long time highly recommend them.

Friendly and professional staff. Always helpful and great selection of glasses to choose from.read more

Both the optometrist and optician took their time with me. The exam with Dr. Sandoval was thorough…read moreand the optician was patient with my indecision when choosing new frames. I'm glad I made the switch to this office.

After eye surgery that he insisted that I needed, he was so dismissive afterwards when I said my…read morevision was much worse, telling me to give it a year, now my vision is horrible.

I am on time for appts. I always end up waiting a minimum of 45 minutes for the exam to even…read morestart. I mentioned this is bothersome to the scheduler. She responded, 'Would you like to come earlier?" How does that help? I guess if you're #1 or #2, they start on time. What happened to 'I'm sorry for the inconvenience. . .etc.' Last appt, was for 10:00. I was taken into the exam room at 11:30 am. When done, I needed to order glasses for night driving. This started at around 12:45. Didn't take long. I was asked to pay in full before I left. I shared I pay with cash and did not have enough on me. One staff member had the gall to say 'You mean you don't have a credit card?' Pretty rude. They advised they were 'closed' (1pm). 'Gave' me 10 minutes to go to my bank, get cash, return and make full payment. No receipt since they were 'closed'. Strike One Now - a month has passed and I don't have the glasses. Last week when I called for a status, I was advised the office had trouble getting the frames, but I should have the glasses this week. This week I'm advised the glasses are still 'in progress'. They can provide me no estimated date they will be ready for pick-up. Strike Two Next appt, should I keep it, I'll (1) simply arrive 45 minutes late so my wait is shortened or (2) leave after waiting 15 minutes or (3) do a combination of the 2. If they give me grief, it will be Strike Three Frustrating but respecting appt. times is a consistent problem with this office. Maybe if enough people say/do something, the practice will improve its customer service.

Dr Haymond is excellent. He is very professional and punctual.read more

From the owner: Since 1991, Robert S Haymond, MD has been serving the community in Calaveras County. He is a…read morehighly-experienced, board-certified ophthalmologist providing excellent eye care treatment for families. Our staff faithfully treats every customer with care and respect. Your sight is vital throughout your day. Whether you're watching your son play his favorite sport or you're reading a captivating novel, your eyes do a lot. We don't want you to miss out on anything because of fading vision. Let us help you. Give Robert S Haymond, MD a call

I've been going to this office for 10 years or so. Dr. Inouye and Dr. Anderson are great! The front…read moreoffice is very helpful and kind. Great place all around. Never have a problem getting an appt and have always been seen right away for emergencies. No billing issues which is also a huge plus!

I have been going to this office for at least 8 years and the office staff is amazing!! I came in…read morewith twisted broken glasses- thanks to some 5 year olds - and they fixed them!! I can't even tell they were smashed. they are kind and helpful. I won't go any where else.